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    Aqua Leisure Pools

    3.3 (3 reviews)
    Closed 10:00 am - 6:00 pm

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    11 months ago

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    2 years ago

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    7 years ago

    Free water samples, good pricing. Great information and guidance for your pool. Love working with them!

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    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    (6 reviews)

    $$

    Leslie's is a busy store but we have been with them for several years because of their customer…read moreservice. There are items you may be able to find cheaper online but when we have in depth questions about our water testing, chemicals or equipment they have been more than happy to help. The manager recently helped us with a sticky situation and customer service like that does not exist in many places anymore! They do have great sales every year that we wait for buy things in bulk.. sometimes we can go 2 seasons without repurchasing. There is sometimes a wait in the store to ask questions or to be helped but it's because they truly take their time to answer your questions and help you.

    In summer 2022 my wife and I purchased a robotic pool cleaner from Leslie's. The cleaner worked…read moregreat for awhile, but in July 2024 it quit working. It was still under warranty, so I brought it back to Leslie's and was told it would take a week or two to get a new power supply and motor block from the manufacturer (Polaris) & get the cleaner fixed. When I didn't hear anything after about one month, I called Leslie's to find out the status. I was told the power supply was in, but they were still awaiting the motor block. I waited another couple of weeks and checked again. And again. . . and again. . . over the course of three more months. I checked with Leslie's at least a dozen times. At one point along the way the Leslie's representative told me that there was a shortage of Polaris-made motor blocks nation-wide, and that Leslie's had been checking with Polaris weekly. Eventually, in November 2024 I decided to go to the manufacturer directly to verify the reason for the excessive delay. I was told they had mailed the motor block to Leslie's in July and they had the records to prove it. And, I was told there was no shortage of motor blocks nation-wide, nor was Polaris aware that Leslie's had not received the part . The Polaris representative apologized to me and sent a second motor block to Leslie's after I contacted them, and my cleaner was repaired within a week. I don't know what ground truth is here, since I don't really know they players at either Leslie's or at Polaris. But I do know that I was without the use of my pool cleaner for about 4 months. . . and as soon as I took the time to contact the manufacturer myself, our pool cleaner was fixed.

    Superior pools and spa - Fiberglass pool

    Superior pools and spa

    (7 reviews)

    A 1 star review is too generous. We hired Pool Force at the beginning of the year to design and…read morebuild an inground vinyl pool with concrete decking and a pavilion. Our contract end date was July 24 and we still have yet to make our last payment to the company. To start - communication from the owner is non-existent. Not once did we have a project manager meet with me or visit our property. For 2-3 weeks after excavation started, I could not get a hold of anyone at the company via phone or email. They dumped tons of gravel in our street without notice and we were cited by the city during this time as well. Second - We have a generous side yard with ample space for equipment, materials, etc to be left. We assumed and prepared to have our yard tore up BUT we did not plan for them also destroying our neighbors yard, dumping gravel in her flower beds, accidentally spraying concrete on her house, and damaging her gate and fence beyond repair. Third - During the liner installation, it was ripped in 2 places. At this point, we were already past our scheduled completion date and I asked them to just patch the holes and give us a discount equal to a new liner instead of starting over. Once we filled the pool up, a few days went by and the steps began the settle. Walking through the shallow end felt like walking on sand in some spots and sure enough, there were divots and craters that started showing up. I alerted the company and they drained the pool, pulled the liner back to fix the floor, and refilled it (hello extra water bill). The pool is now worse than it was before it was drained. The pictures attached (on Google review) are its end state...does this look like a $65k pool to you? Finally after a nearly 3 month delay for no apparent reason and cold weather, the pool is finally complete. I received the final invoice and was less than thrilled at the discount given for the damaged pool floor and liner and there was no remedy offered for the damage to the neighbor's property. *side note* - At some point during the installation, the company owner asked if we wanted Wi-Fi/remote functionality on our pump equipment. I said sure, if there's no additional charge, and thought nothing else of it. I asked for them to make it right by giving us an appropriate discount, and instead the owner brought up how he "upgraded" our system and added additional lights to the pool (which I never asked for or knew were being installed until after the fact). The free "upgrade" does not cancel out the damage to the liner and pool floor. Know what he said? They're going to take out the "upgraded" system and replace it with the basic one in our contract.....and STILL not give the discount that was requested. Overall, my backyard is beautiful and I'm grateful to have a peaceful space to come home to...BUT the process to get here has been horrendous and to have a less than perfect result after a total project cost of over 6 figures is extremely disappointing. Stay away from Pool Force. They do not have the experience or business acumen needed to run a company with contracts this size. It's unfortunate their bad reviews started popping up after we signed our contract but I hope that with enough research, people will discover they are not the right company to do business with.

    Disappeared after initial payment. Worst company EVER. Do not hire. I repeat, DO NOT HIRE…read more Different crew showed up every time- if and when they showed up at all. Owner showed up maybe 3 times over a span of what was promised to take 4 months? Spanned over 8, until we fired them and they still wanted more money. Should be renamed pool Farce

    Intracoastal Pool Liners - Filling it up

    Intracoastal Pool Liners

    (3 reviews)

    We researched several options for replacing our liner and couldn't be happier to have chosen…read moreIntracoastal Pools. They showed up when they said they would- rare. The removal and installation was fast and looks fantastic. We received a higher quality product for less than their competitors and didn't have to wait months to get scheduled. Highly recommend and love to support local businesses.

    I started the process of searching for the best liner replacement company I could find in Hampton…read moreRoads by reaching out to ten companies. After a few hours, I received several emails each touting expertise, service, etc. Justin responded personally...and his message reflected his genuine interest in learning specifically what I needed - and when. After following-up with me by phone, he came to see me immediately. Justin was easy to communicate with, he brought a book of liner samples for me, he took measurements twice to make sure he understood the project and when I asked him why I should choose his company he said that he does it correctly, completely and that he puts his name on all of his jobs. He and his team show up on-time, immediately go to work and are incredibly detail-oriented. From beginning to completion they do a FABULOUS job. My wife and I are completely delighted with our new liner and would recommend Justin and his team at Intracoastal Pool Liners to anyone. They embody craftsmanship and professionalism at its best. BCP - VA Beach

    Aqua Leisure Pools - hottubandpool - Updated May 2026

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