Leslie's is a busy store but we have been with them for several years because of their customer…read moreservice. There are items you may be able to find cheaper online but when we have in depth questions about our water testing, chemicals or equipment they have been more than happy to help. The manager recently helped us with a sticky situation and customer service like that does not exist in many places anymore! They do have great sales every year that we wait for buy things in bulk.. sometimes we can go 2 seasons without repurchasing. There is sometimes a wait in the store to ask questions or to be helped but it's because they truly take their time to answer your questions and help you.

In summer 2022 my wife and I purchased a robotic pool cleaner from Leslie's. The cleaner worked…read moregreat for awhile, but in July 2024 it quit working. It was still under warranty, so I brought it back to Leslie's and was told it would take a week or two to get a new power supply and motor block from the manufacturer (Polaris) & get the cleaner fixed. When I didn't hear anything after about one month, I called Leslie's to find out the status. I was told the power supply was in, but they were still awaiting the motor block. I waited another couple of weeks and checked again. And again. . . and again. . . over the course of three more months. I checked with Leslie's at least a dozen times. At one point along the way the Leslie's representative told me that there was a shortage of Polaris-made motor blocks nation-wide, and that Leslie's had been checking with Polaris weekly. Eventually, in November 2024 I decided to go to the manufacturer directly to verify the reason for the excessive delay. I was told they had mailed the motor block to Leslie's in July and they had the records to prove it. And, I was told there was no shortage of motor blocks nation-wide, nor was Polaris aware that Leslie's had not received the part . The Polaris representative apologized to me and sent a second motor block to Leslie's after I contacted them, and my cleaner was repaired within a week. I don't know what ground truth is here, since I don't really know they players at either Leslie's or at Polaris. But I do know that I was without the use of my pool cleaner for about 4 months. . . and as soon as I took the time to contact the manufacturer myself, our pool cleaner was fixed.

They must have most of the business in the Hampton roads area I cannot get them to come out to…read moreservice the liner that THEY sold us and installed it is falling in a few times a season, can't get them on the phone and even when my wife emails them we don't get replies I would go with another company

Always the best service. Fair and kind and when opening and closing the pool they are professionals…read morethat take care of everything. They really make owning a pool a thing of leisure.

This is a small but great pool and outdoor store…read more Obviously they have more pool items including chemicals, floaties, and decor like floating lights and such, but they have other stuff too. I saw decorative yard flags, metal yard decor on stakes like flowers and wind spinners as well as a metal bench and a few other little odds and ends. Staff greeted me quickly and offered help and were all very friendly inside answering all my questions. Easy location on the corner of General Booth and London Bridge in the same strip mall as McDonalds and Goodwill. Plenty of parking.

My husband and I have been to this pool place a few times and they have been nothing but helpful,…read moreespecially as we are first-time pool owners. We *super appreciate the customer service, I believe Christie helped me the last time we were in. We may not get every pool supply from there, but we know where to get solutions when we're experiencing problems. Thank you Aqua Leisure!

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

David came to repair our hot tub today. He was very prompt, pleasant and professional. He completed…read morethe repair in a very efficient manner, plus spent time answering all of my questions about hot tub maintenance. I really appreciate how quickly we were able to get our service scheduled and they were here within two days of my calling it in. Keep up the great service-I'm extremely happy with our technician and experience! Thank you!

Called when I was having issues with my Pool and they were extremely kind and helpful. Provided…read moreinformation over the phone and we're willing to make the drive all the way out to Chesapeake to help me with my Pool. Extremely kind and knowledgeable people highly recommend.

Pool service repaired Jandy heat. Excellent service provided I will recommend them to anybody.read more

East Coast is an excellent place to buy a Hot tub. From the first time I walked in the door until…read moremy hottub was delivered the staff was professional and went totally out of their way to answer every question I had. Even on hottub that I had research that was not part of THEIR inventory. This is one HONEST business. This is why after six months of researching hot tubs I settled on buying my hottub from East Coast in Western Branch (Todd). The product and the service I received is bar none the BEST. THANKS!!! I THOUGHT CUSTOMER SERVICE WAS A THING OF THE PAST. THANKS FOR RESTORING MY THINKING.

I love this business. They helped me find a replacement pool. A huge tree fell on my pool and…read moresmashed it on half. I wanted a view

I was schedule for a pool service. They never showed up and ignored my messages. Just blew me off…read morewith no communication.

From the owner: Locally owned and operated, pool and hot tub maintenance service including pool and spa equipment…read morerepair, pool safety, problem diagnosing, and more!

Disappeared after initial payment. Worst company EVER. Do not hire. I repeat, DO NOT HIRE…read more Different crew showed up every time- if and when they showed up at all. Owner showed up maybe 3 times over a span of what was promised to take 4 months? Spanned over 8, until we fired them and they still wanted more money. Should be renamed pool Farce

A 1 star review is too generous. We hired Pool Force at the beginning of the year to design and…read morebuild an inground vinyl pool with concrete decking and a pavilion. Our contract end date was July 24 and we still have yet to make our last payment to the company. To start - communication from the owner is non-existent. Not once did we have a project manager meet with me or visit our property. For 2-3 weeks after excavation started, I could not get a hold of anyone at the company via phone or email. They dumped tons of gravel in our street without notice and we were cited by the city during this time as well. Second - We have a generous side yard with ample space for equipment, materials, etc to be left. We assumed and prepared to have our yard tore up BUT we did not plan for them also destroying our neighbors yard, dumping gravel in her flower beds, accidentally spraying concrete on her house, and damaging her gate and fence beyond repair. Third - During the liner installation, it was ripped in 2 places. At this point, we were already past our scheduled completion date and I asked them to just patch the holes and give us a discount equal to a new liner instead of starting over. Once we filled the pool up, a few days went by and the steps began the settle. Walking through the shallow end felt like walking on sand in some spots and sure enough, there were divots and craters that started showing up. I alerted the company and they drained the pool, pulled the liner back to fix the floor, and refilled it (hello extra water bill). The pool is now worse than it was before it was drained. The pictures attached (on Google review) are its end state...does this look like a $65k pool to you? Finally after a nearly 3 month delay for no apparent reason and cold weather, the pool is finally complete. I received the final invoice and was less than thrilled at the discount given for the damaged pool floor and liner and there was no remedy offered for the damage to the neighbor's property. *side note* - At some point during the installation, the company owner asked if we wanted Wi-Fi/remote functionality on our pump equipment. I said sure, if there's no additional charge, and thought nothing else of it. I asked for them to make it right by giving us an appropriate discount, and instead the owner brought up how he "upgraded" our system and added additional lights to the pool (which I never asked for or knew were being installed until after the fact). The free "upgrade" does not cancel out the damage to the liner and pool floor. Know what he said? They're going to take out the "upgraded" system and replace it with the basic one in our contract.....and STILL not give the discount that was requested. Overall, my backyard is beautiful and I'm grateful to have a peaceful space to come home to...BUT the process to get here has been horrendous and to have a less than perfect result after a total project cost of over 6 figures is extremely disappointing. Stay away from Pool Force. They do not have the experience or business acumen needed to run a company with contracts this size. It's unfortunate their bad reviews started popping up after we signed our contract but I hope that with enough research, people will discover they are not the right company to do business with.

We researched several options for replacing our liner and couldn't be happier to have chosen…read moreIntracoastal Pools. They showed up when they said they would- rare. The removal and installation was fast and looks fantastic. We received a higher quality product for less than their competitors and didn't have to wait months to get scheduled. Highly recommend and love to support local businesses.

10 of 10 highly recommend!!! If you need a pool guy Justin is your guy! I called for a quote on a…read moreliner and he showed up quickly. I'm new to pools so I needed some assistance with the process, he informed me on the process which gave me a lot of confidence in him. We decided he was the guy for our pool, he measured our pool, let us know when our liner was on order, and followed up with us while we waited for it to be delivered to his place of business. Once the liner arrived he informed us then we worked a day for install. My pool had problem after problem due to its age, Justin and his team kept their cool, ensured I knew why these problems were happening and informed me of the fixes. After a week and numerous problems my pool liner is installed and looks better than I could imagine. Thank you Justin and team!

Very nice please. Very good at knowing what is needed to get and keep my pool in great shape. I…read morewill continue my business with them.

Terrible customer service. They will let you just stand there and not even acknowledge you are…read morethere are even waiting. They act like you are doing them a favor. They really need to take lessons in customer service. I go to chesapeake now for my pool supplies instead of in my own town because the service is that bad. Amazed they are still in business.