Extremely disappointed -- expensive products, poor quality, and even worse warranty support…read more
After this experience, I understand why East Coast Leisure doesn't stand behind the products they sell.
We purchased a Carvin above-ground pool with the Simple Salt system from East Coast Leisure in May 2025. The pool was delivered and installed in June 2025. We used it for roughly three months, from mid-June through September, with only four adults using the pool. We closed it properly for the winter.
When we opened the pool June '26 we discovered that the skimmer had cracked. We have no idea how it happened, especially considering the limited and gentle use and disconnected hoses for winter. We had to spend $150 for a replacement skimmer.
We also discovered that the copper in the Simple Salt ionizer chamber had been completely depleted after only about three months of use, requiring another $130 for a replacement chamber.
Then, in July 2026, we noticed tiny streams of water spraying from the lid of the Black Diamond filter housing. Upon inspection, the lid had developed three separate micro-fractures, requiring another $60 replacement.
Then came the final straw.
In September 2026, less than six months of ACTUAL use after receiving the equipment, we went to turn on the pump and it was dead. We filed a warranty claim with East Coast Leisure, only to be told by their warranty department that they could not help us.
To make matters worse, we received conflicting information from their own employees. One store employee told us the pump carried a two-year warranty. When we called the warranty department, we were told to contact the salesperson who sold us the pool. The salesperson then told us the warranty was only one year from the date of purchase, not date of setup.
Never mind that we didn't even receive the pump until approximately a month after purchasing the pool. More importantly, the pump had been used for less than six months total when it failed.
East Coast Leisure's solution? They offered to sell us another 1.5hp 2 speed pump for $400 .
No thanks. We purchased one elsewhere for approximately $200.
So, in less than six months of actual use, we have had to replace four major components: the skimmer, ionizer chamber, filter housing lid, and pump. ($540!!) That's an unacceptable level of failure for equipment that wasn't exactly inexpensive and was used carefully by only four adults.
Based on our experience, it appears East Coast Leisure is perfectly happy to sell you the equipment, but when those products fail prematurely, don't expect them to stand behind what they sold you.
Premium prices. Cheap equipment. Little to no accountability.
We will never purchase another pool or pool equipment from East Coast Leisure, and I would strongly encourage anyone considering a purchase from them to research the quality of the products and, more importantly, exactly what warranty coverage you are actually getting before handing over your money.
Once was enough. Never again.
