We've had our pool for 6 years and Aqua Leisure is the only pool store we deal with. They do free…read morewater analysis and are very knowledgeable about pool maintenance. Our water is crystal clear every year.

We hired these folks at the beginning of the season and they talked a good game but when it came…read moretime to put in the work it has been ridiculous. They show up when they want to, leave things half done and never call you back when they tell you they will. I have a few weeks left in the season and I fired them today. If anyone is looking for a pool maintenance company look else where. These folks are inept and unreliable.

I've always used East Coast for my hot tub repairs. But money's tight so I waited and thought we'd…read moretake a look ourselves. Well the tub base started gushing water out. We opened up the panel and an ozone valve was cracked. I called and spoke to Chad. He suggested we bypass it and told me how. I worried it would be over my head but he said I could always call him out if I couldn't do it. I went to Home Depot and bought 2 barbed connectors and some hose and my son was able to make the repair. CHAD saved me a service call at the least and my son fixed it easily. I'm sure East Coast would rather him come out but his phone help has secured their business for me. If I need repairs he will be who I call and if he needs to come out I won't mind because he has saved me from previous repairs. Very happy with Chad and East Coast Leisure! I should mention East Coast also has a terrific pool water department and the young people there have helped me hundreds of times. Their prices are competitive and they usually have great prices on salt.

They must have most of the business in the Hampton roads area I cannot get them to come out to…read moreservice the liner that THEY sold us and installed it is falling in a few times a season, can't get them on the phone and even when my wife emails them we don't get replies I would go with another company

This is a small but great pool and outdoor store…read more Obviously they have more pool items including chemicals, floaties, and decor like floating lights and such, but they have other stuff too. I saw decorative yard flags, metal yard decor on stakes like flowers and wind spinners as well as a metal bench and a few other little odds and ends. Staff greeted me quickly and offered help and were all very friendly inside answering all my questions. Easy location on the corner of General Booth and London Bridge in the same strip mall as McDonalds and Goodwill. Plenty of parking.

My husband and I have been to this pool place a few times and they have been nothing but helpful,…read moreespecially as we are first-time pool owners. We *super appreciate the customer service, I believe Christie helped me the last time we were in. We may not get every pool supply from there, but we know where to get solutions when we're experiencing problems. Thank you Aqua Leisure!

I wish I could give Innovative Spas 6 stars! From beginning to end, this company went above and…read morebeyond for us. Our technician, Travis, took his time at our home getting all the pool items fixed. He was patient and knowledgeable, and took the time to answer all of my questions. He even took a phone call days later to walk my husband through another issue that came up. We were very grateful for his expertise and pleasant demeanor. Jenny took care of all of my service and billing issues, which were many. She was AMAZING!!!! This lady is a true gem!!! She maneuvered a very challenging situation with my home warranty company, I could not have been more grateful! Her caring personality made me feel so much better in a very stressful situation that lasted several days. I could not imagine ever using another pool company again. thank you so much!!!!

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

Highly Recommend Sunrise Pools and Spas! I can't say enough…read moregreat things about Nathan and Amanda at Sunrise Pools and Spas! Even though they are located in Yorktown and service the Peninsula, including Gloucester, as well as the Southside, they also make the trip to Virginia Beach, and I'm so glad I found them! They showed up on time, were incredibly reliable, friendly, and honest, and did a very thorough job with my pool. Nathan also took the time to teach me some helpful pool care tips, which I really appreciated. Their communication is excellent, and their prices are extremely fair. Honestly, they are more affordable than any other pool company I've found in my area! It's refreshing to find a company that genuinely cares about its customers, takes pride in its work, and provides such great service without overcharging. I will absolutely continue using Nathan and Amanda at Sunrise Pools and Spas for all my pool needs. If you're in Virginia Beach, the Peninsula, Gloucester, or the surrounding Southside area and need a trustworthy pool company, I highly recommend giving them a call. You won't be disappointed!

To clarify, I did not cancel a confirmed Saturday appointment. Your company canceled on Thursday…read moreand said you could come Saturday, but no appointment time was ever provided. I called and texted numerous times on Friday trying to confirm when you would be coming. My text was read, but I received no response. Then, without any prior confirmation, I suddenly received an "on our way" notification on Saturday, giving me approximately 40 minutes' notice. I was not available with such little notice, which is why I instructed the technician not to come. This was not me refusing a scheduled appointment--it was the direct result of your company's lack of communication and failure to provide an appointment window despite my repeated attempts to obtain one.

East Coast is an excellent place to buy a Hot tub. From the first time I walked in the door until…read moremy hottub was delivered the staff was professional and went totally out of their way to answer every question I had. Even on hottub that I had research that was not part of THEIR inventory. This is one HONEST business. This is why after six months of researching hot tubs I settled on buying my hottub from East Coast in Western Branch (Todd). The product and the service I received is bar none the BEST. THANKS!!! I THOUGHT CUSTOMER SERVICE WAS A THING OF THE PAST. THANKS FOR RESTORING MY THINKING.

Extremely disappointed -- expensive products, poor quality, and even worse warranty support…read more After this experience, I understand why East Coast Leisure doesn't stand behind the products they sell. We purchased a Carvin above-ground pool with the Simple Salt system from East Coast Leisure in May 2025. The pool was delivered and installed in June 2025. We used it for roughly three months, from mid-June through September, with only four adults using the pool. We closed it properly for the winter. When we opened the pool June '26 we discovered that the skimmer had cracked. We have no idea how it happened, especially considering the limited and gentle use and disconnected hoses for winter. We had to spend $150 for a replacement skimmer. We also discovered that the copper in the Simple Salt ionizer chamber had been completely depleted after only about three months of use, requiring another $130 for a replacement chamber. Then, in July 2026, we noticed tiny streams of water spraying from the lid of the Black Diamond filter housing. Upon inspection, the lid had developed three separate micro-fractures, requiring another $60 replacement. Then came the final straw. In September 2026, less than six months of ACTUAL use after receiving the equipment, we went to turn on the pump and it was dead. We filed a warranty claim with East Coast Leisure, only to be told by their warranty department that they could not help us. To make matters worse, we received conflicting information from their own employees. One store employee told us the pump carried a two-year warranty. When we called the warranty department, we were told to contact the salesperson who sold us the pool. The salesperson then told us the warranty was only one year from the date of purchase, not date of setup. Never mind that we didn't even receive the pump until approximately a month after purchasing the pool. More importantly, the pump had been used for less than six months total when it failed. East Coast Leisure's solution? They offered to sell us another 1.5hp 2 speed pump for $400 . No thanks. We purchased one elsewhere for approximately $200. So, in less than six months of actual use, we have had to replace four major components: the skimmer, ionizer chamber, filter housing lid, and pump. ($540!!) That's an unacceptable level of failure for equipment that wasn't exactly inexpensive and was used carefully by only four adults. Based on our experience, it appears East Coast Leisure is perfectly happy to sell you the equipment, but when those products fail prematurely, don't expect them to stand behind what they sold you. Premium prices. Cheap equipment. Little to no accountability. We will never purchase another pool or pool equipment from East Coast Leisure, and I would strongly encourage anyone considering a purchase from them to research the quality of the products and, more importantly, exactly what warranty coverage you are actually getting before handing over your money. Once was enough. Never again.

I was schedule for a pool service. They never showed up and ignored my messages. Just blew me off…read morewith no communication.

From the owner: Locally owned and operated, pool and hot tub maintenance service including pool and spa equipment…read morerepair, pool safety, problem diagnosing, and more!

Disappeared after initial payment. Worst company EVER. Do not hire. I repeat, DO NOT HIRE…read more Different crew showed up every time- if and when they showed up at all. Owner showed up maybe 3 times over a span of what was promised to take 4 months? Spanned over 8, until we fired them and they still wanted more money. Should be renamed pool Farce

A 1 star review is too generous. We hired Pool Force at the beginning of the year to design and…read morebuild an inground vinyl pool with concrete decking and a pavilion. Our contract end date was July 24 and we still have yet to make our last payment to the company. To start - communication from the owner is non-existent. Not once did we have a project manager meet with me or visit our property. For 2-3 weeks after excavation started, I could not get a hold of anyone at the company via phone or email. They dumped tons of gravel in our street without notice and we were cited by the city during this time as well. Second - We have a generous side yard with ample space for equipment, materials, etc to be left. We assumed and prepared to have our yard tore up BUT we did not plan for them also destroying our neighbors yard, dumping gravel in her flower beds, accidentally spraying concrete on her house, and damaging her gate and fence beyond repair. Third - During the liner installation, it was ripped in 2 places. At this point, we were already past our scheduled completion date and I asked them to just patch the holes and give us a discount equal to a new liner instead of starting over. Once we filled the pool up, a few days went by and the steps began the settle. Walking through the shallow end felt like walking on sand in some spots and sure enough, there were divots and craters that started showing up. I alerted the company and they drained the pool, pulled the liner back to fix the floor, and refilled it (hello extra water bill). The pool is now worse than it was before it was drained. The pictures attached (on Google review) are its end state...does this look like a $65k pool to you? Finally after a nearly 3 month delay for no apparent reason and cold weather, the pool is finally complete. I received the final invoice and was less than thrilled at the discount given for the damaged pool floor and liner and there was no remedy offered for the damage to the neighbor's property. *side note* - At some point during the installation, the company owner asked if we wanted Wi-Fi/remote functionality on our pump equipment. I said sure, if there's no additional charge, and thought nothing else of it. I asked for them to make it right by giving us an appropriate discount, and instead the owner brought up how he "upgraded" our system and added additional lights to the pool (which I never asked for or knew were being installed until after the fact). The free "upgrade" does not cancel out the damage to the liner and pool floor. Know what he said? They're going to take out the "upgraded" system and replace it with the basic one in our contract.....and STILL not give the discount that was requested. Overall, my backyard is beautiful and I'm grateful to have a peaceful space to come home to...BUT the process to get here has been horrendous and to have a less than perfect result after a total project cost of over 6 figures is extremely disappointing. Stay away from Pool Force. They do not have the experience or business acumen needed to run a company with contracts this size. It's unfortunate their bad reviews started popping up after we signed our contract but I hope that with enough research, people will discover they are not the right company to do business with.

We researched several options for replacing our liner and couldn't be happier to have chosen…read moreIntracoastal Pools. They showed up when they said they would- rare. The removal and installation was fast and looks fantastic. We received a higher quality product for less than their competitors and didn't have to wait months to get scheduled. Highly recommend and love to support local businesses.

10 of 10 highly recommend!!! If you need a pool guy Justin is your guy! I called for a quote on a…read moreliner and he showed up quickly. I'm new to pools so I needed some assistance with the process, he informed me on the process which gave me a lot of confidence in him. We decided he was the guy for our pool, he measured our pool, let us know when our liner was on order, and followed up with us while we waited for it to be delivered to his place of business. Once the liner arrived he informed us then we worked a day for install. My pool had problem after problem due to its age, Justin and his team kept their cool, ensured I knew why these problems were happening and informed me of the fixes. After a week and numerous problems my pool liner is installed and looks better than I could imagine. Thank you Justin and team!

Very nice please. Very good at knowing what is needed to get and keep my pool in great shape. I…read morewill continue my business with them.

Terrible customer service. They will let you just stand there and not even acknowledge you are…read morethere are even waiting. They act like you are doing them a favor. They really need to take lessons in customer service. I go to chesapeake now for my pool supplies instead of in my own town because the service is that bad. Amazed they are still in business.