Amazing help! You can have your bird's wings clipped. Very…read moreknowledgeable people, as well!

If you're a "bird person," you know that the number of parrot specialty stores in the NY metro area…read morehas decreased in recent years. Some places I had previously patronized for supplies, boarding, and grooming- like 33rd and Bird in Manhattan and For Birds Only in Mineola- have sadly closed, and, when taking my first extended trip in a while, I needed to find somewhere new for boarding. After speaking to Tom on the phone, I decided to take my bird to First Flight despite not having been there before and it being a bit out of the way for me. I am so glad I did. The store is well-organized, brightly lit, and so fresh and clean. Immediately upon entering his temporary cage my bird was totally at ease and eating like a pig-- and couldn't have cared less about saying goodbye to me. When I came back to collect him, I also had his nails and beak done, and the grooming was gentle and expertly executed. I am sort of hesitant to entrust my bird to others, to a degree that I have sometimes avoided traveling; but after seeing what a nice time he had at First Flight, I'm confident that I have a great boarding option for the future and look forward to more anxiety-free trips.

When they hold a product for someone, they should hold it for that person not sell it and then you…read moreshow up to pick it up in a snow blizzard and they don't have it. That is horrible business I would never go there again. They were terrible a hole with my name on it should've been held not sold to someone else who walked in. I went out in that snow for my dogs and it wasn't there.

Don't understand the employees are always friendly and very helpful. In the past year I have been…read morein the Selden store over 25 times They always have everything I need for my pup and so many items more than most pet stores. Their prices are in line with all the rest of the pet stores but they have a bigger verity with many options

Worst groom my dog Cooper got . Had bleeding nails. Inexperienced groomers. Would definitely not…read morerecommend at all .

Absolutely love the store! The staff year are incredibly friendly and knowledgeable. They take the…read moretime to help me find the perfect harness in my reactive dog and offered great advice on training treats. You can tell they generally care about animals and their owners. It's so refreshing the shop somewhere where you feel supported not just like another customer. Highly recommend!

I love this place. I can't believe they've been around this long and I only discovered them a few…read moreyears ago. I live in NYC but my parents live in Mt Sinai so I am out often. I use them for the aquariums. The staff are very helpful and knowledgeable. I will buy fish and put them in a food-safe bucket and bring them home on the train rather than buy from the "chain" that is across the street from my apartment. I have been searching for driftwood for my 55 gallon that's been largely empty for a year. I have searched all the chains, online, and was unable to find decent wood that was large enough for my tank. I about to try using oak rods from Home Depot and thought I should at least ask about it at Brian's (I hadn't noticed it before). It turns out they had a huge selection of the most beautiful aquarium driftwood I've ever seen. I bought two big pieces, one Malaysian and one spider wood for contrast, and will get more if I can fit it. The selection was so good I wish I could take more.

Very knowledgeable aquarium staff / owner on site. They helped out with picking the correct fish…read moreand amount of fish for my aquarium size. A couple fish died in a few days and they replaced them w/o question. Months later ALL is well.

Amazing staff and great assortment of products. Great advice as well. Highly recommend.read more

Great store! More than always helpful!…read more The store is fantastic. Usually has most things in stock even hard to find items that you can't find in chain stores like Petco etc. , and one thing they have that doesn't exist in a chain store ---EXCELLENT CUSTOMER SERVICE! Anything you need they're extremely helpful and happy to find or get. I had my dog training classes here, and that's how I started coming to this location; but I have to tell you the customer service from the store is unrivaled. If there's something you need, just call and check on it. They're happy to check in stock, They also have a website you can order through that too, 99.9% of the time what you're looking for is a stocked item,and on the rare occasion that it is not or you have an item as I did a special cat food recommended by the vet they did not have on the shelf they called another location, had it there for me the next day! I also have a bad back and I cannot carry large bags of dog food for my dog....put my back out once they had the food delivered to my house free of charge which is a service they offer as well; if I go to the store, they are happy to bring it to my car for me if needed. In short, go here, I highly recommend it.

You should not keep betta fish in cups they will be much much happier and healthier if you give…read morethem tanks. They don't even have to be big bettas just need around a 3-5 gallons even just putting them in big sized mason jars with some easy plants like Java moss and lucky bamboo or plants from your betta buddy cups and a scoop of gravel is better than those tiny cups.You guys already have empty tanks and bettas can sometimes go with community fish if they have the right personality. But the rest of the store is good. Still just for the bettas sake stop putting them in cups.The bettas will thank you :)

I've been coming to this pet smart for years and have never ran into any issues before except…read morerecently when I had a rude encounter over the phone. I had called about my fish that were sick with dropsy and asked what to buy to help improve their tank, to which a worker named Lisa was extremely rude to me on the phone and had cut me off mid conversation and hung up on me. I had went to the store in person and confronted the issue and recorded the entire interaction. Her excuse for being extremely nasty to me was because she "thought I was a child on the phone" and sounded "young" so I wasn't taken seriously. She then apologized to me with no sympathy behind her apology instead she had a smile on her face. I'm disgusted with how this worker handled the situation and behaved. I hope no other customers have to encounter such rude behavior.

i concur with tina m it was a perfect experience dealing with alan... today is '2' weeks we have…read moreour male cavapoo- jr is 'great' ..when we got him he was about 8weeks old, weighed in at 6.2lbs.. today at the vet 7.2 pounds... in some months when we can jr a companion , we will def call alan.. one other comment directed to alan... its been '2' weeks, and i would have thought u would have reached out to us to see how puppy is doing, and ask us to post a glowing comment for puppyguyz.. in any case above is our comment... thanks

Perfect experience from start to finish! Alan is wonderful!…read moreWe received Chewy our mini poodle at 2 months old & he is doing great!!!!!!!!!

I stopped by this location to find a harness and leash for my cat. It was clean and organized. I…read morefound what I was looking for and also found some of their clearance sections where I was able to pick up a few other things. They have an extensive variety of refrigerated and frozen animal food options. More than I've seen other places. Check out took a bit longer than expected as the employee was talking to the customers at the register about some of their services. By the time they had wrapped up the conversation there were 4 different groups online to pay. The cashier was nice and efficient with checking me out. The experience was fine, no real issues and nothing spectacular but I see no reason not to shop here again in the future.

the worse pet store I have ever been in , the workers were retarded , I ask them if I could get a…read morefemale betta and they told me they were on the back wall, as if they wanted me to go get it myself. They both just stood there looking at me like I was asking a strange question , I needed help to get some fish. They didn't wanna help me , they just stood there . They both should be fired, but I guess this is how corporate works nowadays they screw their customers over never will. I go back in that store again I'm gonna go there and pick it as a matter of fact.

Store is always very clean and well stocked. Groomers do an amazing job and treat my dog so well…read more Staff is welcoming and helpful. I always have a pleasant experience there.

Best neighborhood pet store. I've been shopping here for years for my dogs. The staff are always…read morefriendly and helpful. I've asked them questions about items for my dogs, in particular recommendations for dog food and they were knowledgeable and very helpful. The store is also clean and organized. I will continue to shop here for my animals.