If you're a "bird person," you know that the number of parrot specialty stores in the NY metro area…read morehas decreased in recent years. Some places I had previously patronized for supplies, boarding, and grooming- like 33rd and Bird in Manhattan and For Birds Only in Mineola- have sadly closed, and, when taking my first extended trip in a while, I needed to find somewhere new for boarding. After speaking to Tom on the phone, I decided to take my bird to First Flight despite not having been there before and it being a bit out of the way for me. I am so glad I did. The store is well-organized, brightly lit, and so fresh and clean. Immediately upon entering his temporary cage my bird was totally at ease and eating like a pig-- and couldn't have cared less about saying goodbye to me. When I came back to collect him, I also had his nails and beak done, and the grooming was gentle and expertly executed. I am sort of hesitant to entrust my bird to others, to a degree that I have sometimes avoided traveling; but after seeing what a nice time he had at First Flight, I'm confident that I have a great boarding option for the future and look forward to more anxiety-free trips.

Amazing help! You can have your bird's wings clipped. Very…read moreknowledgeable people, as well!

When they hold a product for someone, they should hold it for that person not sell it and then you…read moreshow up to pick it up in a snow blizzard and they don't have it. That is horrible business I would never go there again. They were terrible a hole with my name on it should've been held not sold to someone else who walked in. I went out in that snow for my dogs and it wasn't there.

Don't understand the employees are always friendly and very helpful. In the past year I have been…read morein the Selden store over 25 times They always have everything I need for my pup and so many items more than most pet stores. Their prices are in line with all the rest of the pet stores but they have a bigger verity with many options

Worst groom my dog Cooper got . Had bleeding nails. Inexperienced groomers. Would definitely not…read morerecommend at all .

Absolutely love the store! The staff year are incredibly friendly and knowledgeable. They take the…read moretime to help me find the perfect harness in my reactive dog and offered great advice on training treats. You can tell they generally care about animals and their owners. It's so refreshing the shop somewhere where you feel supported not just like another customer. Highly recommend!

Very knowledgeable aquarium staff / owner on site. They helped out with picking the correct fish…read moreand amount of fish for my aquarium size. A couple fish died in a few days and they replaced them w/o question. Months later ALL is well.

I love this place. I can't believe they've been around this long and I only discovered them a few…read moreyears ago. I live in NYC but my parents live in Mt Sinai so I am out often. I use them for the aquariums. The staff are very helpful and knowledgeable. I will buy fish and put them in a food-safe bucket and bring them home on the train rather than buy from the "chain" that is across the street from my apartment. I have been searching for driftwood for my 55 gallon that's been largely empty for a year. I have searched all the chains, online, and was unable to find decent wood that was large enough for my tank. I about to try using oak rods from Home Depot and thought I should at least ask about it at Brian's (I hadn't noticed it before). It turns out they had a huge selection of the most beautiful aquarium driftwood I've ever seen. I bought two big pieces, one Malaysian and one spider wood for contrast, and will get more if I can fit it. The selection was so good I wish I could take more.

Really cool store with friendly helpful staff. They have lots of unique cat treats and different…read moretoys that my aunts cat loves (we get all of his stuff here!) The staff is a very knowledgeable with any questions I have and they are informative about new products that come in too if I ever have any questions. Covid compliant and very clean and sanitary. Everyone is wearing a mask and social distancing is enforced so it's a total worry free experience. Highly recommend this pet store if you're in the area!

Amazing staff and great assortment of products. Great advice as well. Highly recommend.read more

As a Yelp Elite reviewer, I NEVER play the "I'm Yelp Elite" card to get better service or better…read moreprices or anything. I just want to be treated like a normal customer. I always try to temper my reviews because I understand that my opinion is valued. But when service or products go in an unexpected direction, I can't help tell the truth with fairness and accuracy. Now, the 1 star review for the Petsmart on Route 112 in Port Jeff Station. 2 weeks ago our fur babies Shelly and Jax the Chihuahuas need to have their nails trimmed. Having seen the sign outside the Port Jeff Petsmart advertising $10 nail trims, we brought them over. Meeting up with Amy, she did a good job in trimming them down and them grinding them to a smooth finish.(Thus the 1 star) We were charged $40 for the 2 dogs only to find out it was an additional $10 per dog to use the grinder. Ok, Should has asked in the beginning...my bad. We made an appointment to have them groomed 2 weeks later for a Saturday at 9am and received an appointment card showing the date and time. We arrived at 8:55 for our 9 am appointment on the designated day, Amy said "My bad, the appointment was for 11 and to come back at 11, bye" despite the card showing 9 am as the appointment time. She then took the card and changed the 9 to 11. My wife stunned, said we could not come back at 11 since we already had plans for the day and asked for the manager's name and was told she wouldn't be in until 11. My wife called back and spoke to Amanda who said in a rude tone, "What do you want me to do about it?" Obviously, she has no manager skills. So my wife hung up. We made an appoint at another groomer in the meantime and will not return to Petsmart in Port Jefferson despite its very convenient location. I've read other bad grooming reviews for this store, so I see that I'm not too far from accurate. Bottom line, take your grooming elsewhere. This staff is pathetic.

You should not keep betta fish in cups they will be much much happier and healthier if you give…read morethem tanks. They don't even have to be big bettas just need around a 3-5 gallons even just putting them in big sized mason jars with some easy plants like Java moss and lucky bamboo or plants from your betta buddy cups and a scoop of gravel is better than those tiny cups.You guys already have empty tanks and bettas can sometimes go with community fish if they have the right personality. But the rest of the store is good. Still just for the bettas sake stop putting them in cups.The bettas will thank you :)

I would highly recommend Alan! He is professional, knowledgeable, honest, and kind. Alan was…read moretransparent and gave full disclosure about the Cavapoo i was originally interested in. He answered all of questions and didn't mind the numerous amounts of texts I shot his way. I absolutely love my new puppy and she is everything he said she was! Thanl you Alan!!!

When i first looked into getting a puppy i thought this was a scam but it wasnt. Alan was so…read morewonderful with me and really answered every question i had. My puppy arrived well and healthy so i recommend puppy guyz to everyone. Thanks alan for your patience with me. This is my puppy chelsea

I stopped by this location to find a harness and leash for my cat. It was clean and organized. I…read morefound what I was looking for and also found some of their clearance sections where I was able to pick up a few other things. They have an extensive variety of refrigerated and frozen animal food options. More than I've seen other places. Check out took a bit longer than expected as the employee was talking to the customers at the register about some of their services. By the time they had wrapped up the conversation there were 4 different groups online to pay. The cashier was nice and efficient with checking me out. The experience was fine, no real issues and nothing spectacular but I see no reason not to shop here again in the future.

the neglect is surreal. No animal should be living in these conditions. Most of their…read morehamsters/guinea pigs/mice's twitch uncontrollably. Fishes floating dead on top of tanks. Most of them are 50% off... i wonder why.... So sad. Store should be shutdown given the many bad reviews it already has. Been to this store so many times, nothing changes. Save me the "please call for any concerns" BS. This isn't right and yall know it. Do better.

I was greeted when I walked in. I found what I wanted which was in stock and checkout was quick…read more Smooth transaction.

Located in what was originally a Genovese Drugstore, Pet Supplies Plus Lake Ronkonkoma is the east…read moreanchor of Lake Shore Plaza. Where Genovese Drugs had fulfilled the needs of humans, Pet Supplies has fulfilled the needs of their pets. This pet store features aisles of dog, cat, and pets essentials, live fish,small animals, and reptiles, a grooming salon, and more. My Dad and step-mom have been here many times for the needs of Shane, the family labradoodle. On some of their visits, they have picked up Blue Buffalo and used the grooming salon to trim his fur. When my Dad and step-mom are away, Shane is uncomfortable around strangers. During the recent grooming session, Shane was acting up causing it to end early. Their groomers were professional and refused to charge my Dad and step-mom for their time. The first of my three visits here was with my dad to pick up Blue Baffalo for Shane. After this visit my Dad told me about the cute kittens up for adoption. This is what brought me here two more times. On my second visit the kittens were adopted. On my third visit here, when I walked inside then made a right and proceeded past the front registers, my heart melted when I saw the black kitten in the cage. It was so tempting for me to walk out of here adopting the kitten. Unfortunately, I live approximately 3,000 miles away. This is a pet friendly store where customers can walk around with their dog. I walked around here with my step-mom and Shane. Shane even befriended a feret up front. From the two times that stopped by here, I find it kind of neat that there is a superstore appearance at the same time there is a mom and pop vibe. The employees here were friendly. One of the women working in the back asked to say "hi" to Shane. The store is an enjoyable place to browse. I enjoyed looking at the kittens for adoption, the live fish, reptiles, and small animals. I also enjoyed watching the dog explore a store that was the equivalent to me exploring Toys R Us when I was a child. Seeing him look at the aisle of bones was like seeing me walk through an aisle of Hot Wheel cars during my childhood. As far as value, the price is most likely going to be higher than the chain discounter. However, there is the value of the Community having a mom and pop pets superstore where decisions are made locally instead of at some faraway corporate office. The mom and pop running Pets Supplies Plus Lake Ronkonkoma are obviously doing something right since they have been in business since 2010 and I am the latest of several Yelpers giving them Four Stars.