I'll preface this by saying the work they do looks incredible. However, once you pay them - getting them back to the work site is a stressful endeavor. Work began on my pool installation in September 2022 with an estimated completion date by end of year (I assumed also 2022). Work started quickly with demolition and excavation in September and October 2022 as well as plumbing in late October. Then the rains started and I added multiple material upgrade Change Orders. Things crawled to a near-stop. They blamed the slow progress on the unseasonably wet weather and upgrade from concrete surroundings to paver and natural stone. I could understand this for a couple of months additional work, but we are now on month 9 and I simply cannot get them to come out and finish the project. Project completion "check-off" items that should be reasonably simple to complete, like: make the pool heater operational, turn on the salt/chlorine converter, fix broken stair, finish planters, fix inoperable lights, add on floater for auto-fill function, installation of amp and speaker system, fix broken irrigation lines and wire irrigation valves, etc. In the months of later April, May and so far in June they have only sent someone to work 5 days. They are capable people but under staffed and over-booked for projects. Speaking with the Project Manager originally daily, then weekly nothing that is communicated can be trusted. "I'll have a crew out there on late Monday". No show. Call him again. They will come Tuesday. No show. Believe me, this communication of what/when things will happen are true maybe 5% of the time. In the past two months I've been told to reach out directly to the owner because "resources aren't available". The owner has now stopped answering calls and texts as well. I know many will partially blame me for paying so much of the contract costs without results. I originally thought the contract payments were well designed - with 15 separate milestone payments. Well, in hindsight, most milestone payments were "once ... begins". Not many completion milestone payments, so there are MANY outstanding and unresolved issues. After 9 months of struggles and in particular the last 3 months of basically "no work" I am at my wits end. Nice guys to your face albeit frustrating; does wonderful work but you can't get them to finish; terrible contract terms - so ensure your version contains completion terms and completion clause. So, if you do work with them, please take caution and learn from my mistakes. read more