We switched our company from a bottle-service water company to Aqua Chill because of two reasons: cost and we kept running out of water. That's a no-brainer for any company. We were spending more on bottles. We have used Aqua Chill for a year and a half now, have 3 dispensers and have a 3rd reason we love Aqua Chill... the service. The machines we use are automatically serviced and cleaned every 6 months, we have not had any problems with them and their technicians are great! Most importantly, the water tastes great and we never run out. With the majority of our employees working outside in the Arizona heat (today is 121 degrees), having water readily available it crucial.
Yesterday they sent out a technician named FORREST. He was so informative, answered all my questions, and happily showed me how to better use my machines for my office purposes. Who knew there were different ways to use a water dispenser? I regularly need large amounts of R.O. water. We need drinking water as well as use the filtered water to top off two giant 225 gallon aquariums. He listened attentively to my questions while doing his thing, and rather than be irritated that I was interrupting his concentration, he smiled and showed me a way to dispense it without holding the giant heavy jug off the ground. In just minutes, he saved me hours of time, multiple trips to our office aquariums and did it with a smile and happy attitude. I didn't know that the cold side would dispense much more water than the room-temp side. I thought it was the other way around, but he graciously helped me understand how the machine works and made me feel good about asking my questions.
He mentioned he'd only been with the company a short while, but he was awesome, represented the company professionally, spoke highly of how Aqua Chill wants to make its customers happy and as service goes, he was the perfect example of that. He accomplished just that. THANK YOU FORREST. Please send him back for my next service appointment --unless he's been promoted into management by then, because we all need more customer service people like him! He isn't just doing a job, he's leaving a great impression. read more