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    Aqua Architects

    5.0 (1 review)
    Open 7:00 am - 5:00 pm

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    Services - Aqua Architects

    Pool installation

    Pool remodeling

    Pool repair

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    1 year ago

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    A P Pool Tech - Niece

    A P Pool Tech

    (7 reviews)

    This company is the worse! They were scheduled to be at our home between 2-4pm. They never showed…read more When contacted, he says he forgot to put us on the schedule. Thing is, he is the one that called us to schedule! Stay away, they lie and are unreliable! Edited to show reply: I fail to I understand what being from a warranty company has to do with the fact that you didn't keep the appointment that you made. You made a commitment to provide a service. You failed to honor that commitment. For someone to respond to a review like this shows what a horrible business person you must be. I really don't think someone could be arrested for a comment on YELP. Maybe you don't understand how laws work. Maybe I will forward your response to the authorities as well. I will be forwarding your comments to the warranty company though. Hopefully you will get no further work from them. Maybe if you had answered the phone when we called, you would have made good on your commitment. But it seems you have more than enough time to be on YELP, but not enough to keep your appointment to fix my pool. I wish you all the best in your future endeavors.

    I take care of my pool myself but when I can't figure it out I need help…read more Joe from Phoenix came out the day I called him and quickly figured out the problem and more importantly the solution. He was timely, professional and cleaned up after himself. He took the time to explain it all to me and gave me some reasonable options on repairs vs replacing parts. I had this pool built 16 years ago and have had many pool service people out over the years but I'll tell you, Joe is my guy from now on!

    Big D Pools

    Big D Pools

    (24 reviews)

    North Dallas

    Terrible experience. Started off fine and then there would be weeks without seeing any workers. One…read moreof the worker's truck parked in front of our house for 6 weeks, but again no work done during that time. No communication about the schedule or owner would say workers would be here and then no one showed up; again, without any communication. Had to constantly text and leave multiple voice mails before any response. No supervision of work so some work had to be redone. After 7 months the pool never was completed and our yard was left all torn up, We had to figure out ourselves what to do and find people to do at additional cost to us. We thought we did due diligence prior to choosing this company. Learning point is to be sure business is BBB accredited which this one is not.

    Dustin has every excuse in the book to not perform work in a timely and suitable manner. He rarely…read morepicks up the phone and will text he will call you back (never does). You constantly have to contact him and then pray one of his workers shows up. After shotcrete applied, it took 7 months to complete my pool! His workers just disappeared! Additionally, I have had warranty issues since my pool was constructed by him, well over a year now, without any resolution (light doesn't work, filter nosel broken, etc.) . Loud and noticeable air bubbles in both the pool and spa. Spa jets not having appropriate pressure. Plaster application was not performed well but he never came out to comment on it until a year later. Finally, items are in the contract, that were paid for, still not taken care of. His workers also destroyed my fence by digging and placing plumbing right next to the fence poles. Another $14k+ extra spend. I attempted to come to a resolution by identifying a chiller/heat pump to be installed for free instead, which he agreed upon. Of course, that was never installed. He also parked a digger in our front lawn for 5 months which was well after excavation and uneeded for our project (free parking?)?. Constant hassle of attempting to get work done and completed/fixed. I wish I had gone with a more established company.

    Aqua Architects - poolservice - Updated May 2026

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