I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

We were given a timeline of a month or two on completing our pool on December 2021. That included…read morecoping, tile and plaster. Tile was pre-paid, coping was selected and contract was signed. There were some issues with setting and managing expectations up front but in the end, we are happy with the final product. It is 4/28/22 and pool coping, tile and plaster are complete. We had a 4 month wait and it took 1 month to get the job done. There were a few unexpected expenses during the project but that is to be expected for a project like this. By the time the project was complete we ended up paying roughly 20% more than the quoted amount. Also, we had to choose different coping as the one we originally chose was no longer available due to supply chain issues. There are a lot of shortages going on right now. Workers and supplies. This is not a fault of Blue Escapes, these are just the times now and unfortunately, we along with Blue Escapes were caught in it. This along with price hikes on everything (plaster, tile, etc.) which we weren't charged extra for. Blue Escapes uses quality workers. Watching them lay the tile and take their time with each tile they laid just solidified why it takes a while to complete these remodels. The owner is an honest man who is a wealth of knowledge. Bob (the owner) came out to ensure each step was completed to his satisfaction.

Our wish was their command! At a fair price, too. We wanted a water feature and shorter steps and…read morethey delivered just in time for pool season. It's quite a comfort to know I have an honest and talented pool renovation and maintenance company just a phone call away.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

They came out and replaced our controller under warranty. No hassle and no service fee AND the day…read moreafter we called, they were there to fix everything the very next day. Great job.

After posting my 1 star review, they sent two more of the same WRONG filters without emailing me a…read moretracking number or providing any communication. After calling Terri at (903) 520-2302, she sent out adapter rings, again without giving me tracking information. A couple weeks went by and no adapters. Another phone call . . ."They should show up any time. Let me know if they don't arrive." "I'm letting you know NOW." Five minutes later she called back! "UPS shows they were delivered." She finally sent them registered mail, and texted me a photo of the shipping label for the second pair of wrong filters she had sent me. I did eventually receive the adapters for the filters via registered mail. Organization and communication skills seem to be lacking.

Pool was a swampy mess from this winter. Daryl had his guys come out and fix it up, and it looks…read morebrand new. I couldn't be happier with the work Dalton put in. I easily recommend Native Pool Service to anyone who needs their pool cleaned up.

I have have been using Daryl and his team at Native Pool Services for my weekly pool…read moremaintenance/cleaning for several years now. Daryl runs an honest and very professional company and crew. They actually take the time to scrub the sides and vacuum the bottom of the pool and jacuzzi. They never call or reschedule and always sends a picture of my clean and sparkling pool when they are finish! Very pleased with their services for my pool needs! Thanks Daryl and Cole!

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

Have done business before with no problems. Recent dealings have been poor at best. The person that…read moreruns the company owes me $1200.00 for services rendered. No real physical address, poor communication. Don't want to go to court over this issue......Maybe owner will read this and take care of business.

These guys are great! I asked them to do major renovation, with multiple changes to our original…read moreasks along the way, and they had no issues with adjusting plans to fit our requests. Price is very reasonable, I did my homework on that. A couple of our asks were a bit more complex, but they stuck it out all the way to completion with really great results. We had all our equipment replaced (DE filter system to Cartridge system), re-plastering, spa filled in mostly with concrete leaving about 8 inches and they added 5 fountains (very nice). Also had a pool light that we had not seen in 10 years - they fixed it and made it totally up-to-date with an app to control the settings. Same with our timer -- we had a bad timer for the last 5 years so I was manually turning on and shutting off the pool every day. Now it's app controlled and works great. Thanks Benny, Roger, Antonio, and all the rest of you guys - terrific jobs all of you!

Fernando was fair with his pricing..He repaired my pipe in less thsn 2 hours. He was extremly…read morehonest and never charged for both unions to the pool pump. In todays dag and age uts hard to find such honesty and good workmanship. He just found a customer for life.

Sparkly Pool offers great services! We have been using them for over a year and they do a really…read moregood job with our pool. Fernando is very experienced and has always been helpful, knowledgeable and professional.

I first had this Company over a year ago to detect a pool leak. I then had them do all the repairs…read more Best decision ever for me. Honest , efficient , excellent quality work. Professional with complete explanations and transparency . So very friendly and considerate of your time and needs. They returned this Spring after I phoned so worried about a leak. They were so prompt , determined the issue and repaired the issue when they had said. Beautiful job! I am having them return to do some decking and coping updates. Honest, honest pricing! Excellent Company!!

Provides Great service Responsive ... night and day…read more Very accommodating schedule wise