The pest control isn't that great, and the customer service experience is worse. Automated phone answering and looooong wait time. When you hear them say "due to higher than normal call volume" it means they just hire enough people to handle normal call volume. read more

They come to your door and promise you that they are going to seal the cracks in your house and spray. They send an 80 year old man who was very nice with a little spray thing. I called to complain they sent out a crew to actually spray. Did nothing for the ants and spiders. They then charged my credit card but did nothing. I called and they said I'm due for a treatment in May but I'm paying for a contract I signed. I explained the boy I'll call him lied when he came to the door and I don't want them on my property again. I'll get a real exterminator. She said I will have to pay $180 to get out of my contract. Told them take me to court. Good luck trying to collect that money. My card is locked until my new one comes and I am contesting the charge. I have read all the Yelp reviews. Stay away from this company. read more

Beware of this company! They are very deceptive! Sales person said we could try their service at a discount and if we weren't satisfied with the service we could cancel anytime with no issues. We saw little improvement from their pest control service and then they raised the price of service without notice! Called to cancel and they refused until we paid a $199 cancellation fee!!!!! This company will rip you off any chance they get! Do not let them steal your hard earned money; do not sign anything from this company you will regret it!! Horrible customer service, absolutely refused to cancel service and continued to charge my credit card! Worst company I've ever dealt with! If I could give them a zero rating I would, that's what they deserve! read more

Aptive Environmental is a straight-up scam operation. Their door-to-door sales guy came to my new house in Tampa, lied through his teeth, and sold me a fantasy. He promised the first service was "completely free" and that I'd only pay $89 a year if I wanted to continue. He said, "You won't be charged unless you decide to keep going." I asked him over and over -- he looked me in the eye and lied. Weeks later, I get hit with an $89 charge I never agreed to. When I call, they say it's "$89 a month." Then, when I cancel, they slap me with a $199 cancellation fee. That's almost $300 for a service I never even wanted. They're worse than scammers -- at least scammers don't pretend to be a legit business. This company runs on deception, pressure tactics, and fake promises. The rep flat-out manipulated me into signing on a tablet without explaining anything, knowing full well I didn't have time to read the fine print. I've already reported them to the Florida Attorney General, FTC, and BBB, and I'll keep going until every one of their potential customers knows the truth. Aptive, you're a disgrace -- you trick people for a living and hide behind "policy." You should be ashamed of how you do business. If you see their salespeople walking your street, shut the door -- it'll save you hundreds of dollars and a ton of anger. read more

The very first day the service guy showed up, he stood in my driveway and smoked a cigarette, then walked around my house and got in his car, and left. No service was provided; I watched them on my house cameras. And then they charged me $89.00 for receiving nothing. They do not tell you that this is a subscription service, and that you will get charged no matter what. So, they can charge you monthly and not provide any services for several months. Absolute ripoff. And then the customer service will charge you $199 for a cancellation fee and still charge you the $89 for that same month. This is a con/scam, and I will promote how terrible this company is on every platform possible. The HOA in my neighborhood is already aware of this company and will kick them out as soon as they see the company name. ABSOLUTELY HORRIBL BUSINESS.. read more

Absolutely horrible! Salesman solicited their services touting spider web removal from our screened pool area as well as mosquito treatments. First service was great and thorough. Unfortunately, that was it. I have had to call them back several times for spiderweb removal, after the third time I gave up and have been doing it myself. I am not sure what kind of mosquito treatment they are using, but it is definitely ineffective. I have had mosquitos in my home for the past two months! I cannot wait until next month when my contract expires. They are the worst!!! read more

Worst pest control I ever had. literally just spraying water. As soon as they leave we still have everything they supposedly sprayed for. They are not my first pest control, they bought out Ridd who was perfect and I had no issues with. Now I'm stuck with this POS company until the contract ends. read more

The company has not shown up on multiple occasions for appointments, without informing us of the appointments being missed. Additionally, they have fraudulently claimed that they have provided service/ shown up for appointments when they have not. They used a dated photo of my home, with a vehicle I no longer owned in it, as proof of service. When we called to inform them of this issue, they simply apologized and made up excuses. When we attempted to cancel the service due to a lack of service and service fraud, they informed us they would be charging us $200 for ending the service agreement early. Additionally, there is nobody in the US-based service department who could handle this situation, and I was given the run around through different out-of-country call centers. read more

This is the most incompetent pest control company I have seen. First they don't do the contract I paid for them to do. I schedule an appointment for the afternoon, he comes in the morning. We schedule another appointment because he didn't complete the job he was hired to do. We schedule for the morning but he shows up at 2 PM without the supplies he needed to complete the job. Then we specifically told him that they needed to be here at 8:00 AM because we all had doctor's appointments at 9:00 AM. They call us at 10:00 AM wanting to know when they should come. read more

Awful company, zero value, made the problem worse if anything. Ever since I told them to stop coming to my house, that I'm done with them, the bugs have cleared up. They're definitely spraying something to attract them. Evil company. If they keep bothering me, I'm going to contact a lawyer. read more

Stay away!!!! This is the biggest scam of them all. 2 young men came to my house and made the deal sound really great. I told them that we were moving in a couple months and they said it shouldn't be an issue if we wanted to cancel, just let them know beforehand. So 3 months later, we told them we wanted to cancel and didn't need anymore treatments. They still came & when they tried to come in, we told them we canceled and they still sprayed outside and charged us for it. When I called the corporate office and tried to cancel service and get a refund for the last one, they said the refund couldn't be provided because they still sprayed the outside???? And on top of that, it's a $200 cancellation fee of which i was not aware. read more

I signed up for the service back in September and i needed to cancel it in December due to moving. They told me i need to pay cancellation fee to cancel my service. Nobody told me that i signed up for 18 months. This is just for awareness read more

Where to start ‍ their solicitor that came out to our rural dirt roads in Zephyrhills was horrible! We all have no soliciting signs and this guy parked his car on our road and left it there for hours while he road a scooter all over the area. If people didn't answer the knock, he pounded on the doors. He didn't take no for an answer and got angry with several people. Sheriff was called out and he even had an attitude with him. He was told to leave by the deputy around 2pm. He left but came back and was roaming around again door to door until 9pm! Unacceptable! read more

Horrible pest control service. They are very deceptive in their fees and billing practices. 2 young guys came to my door and made the deal sound great, didn't explain all the additional fees and the service contract. They showed up only 1 more time but continued to billed me for 4 more months. When I called to complain they wouldn't help and said that is how their service works. We paid almost $500 and they only came out 2 times for about 20 minutes to spray around the yard. They wanted to charge me a $200 cancellation fee but after my complaint, they "kindly" waived the fee. I am considering filing a lawsuit due to their deceptive practices, they obviously are scamming many people after reading these reviews. read more

They will break their promises, but the minute you try and break yours by getting out of the contract they will ding you with added fees. DO NOT USE!! read more

Signed on with Aptive back in May... and was thrilled to do so. We had used Aptive at our previous residence with no issue. At our new house, nothing but problems and broken promises. I had asked before signing the contract if we could be notified no less than two business days prior to service; was assured this was not a problem. NOT ONCE did we get notification two business days prior. We've also had issues with service not being completed (and I have security footage to confirm), yet receiving emails stating that service was rendered. These people LIE at every junction. I'd avoid them at all costs. read more

They try to get away with doing as little as possible. One time they came for the monthly service and only placed an outdoor rodent trap...no outside or inside treatment...Sure they offer a free reservice but what a pain it is to schedule again. Such a bad experience, cannot wait until my contract expires. read more

Would leave a zero stars of if I could, horrible company to deal with and the people that they hire to solicit are ignorant, rude and are disrespectful. This place should just close their doors as 1 star reviews are a common theme for them. read more

This is one of the WORST companies I have EVER interacted with in my life. You cannot believe ANYTHING they tell you. I should have known by the knock on my front door unannounced solicitation that these guys were shady. They practice bait and switch, telling you they will treat your house inside and out, only to refuse to do the inside at all. DO NOT USE THESE SCAM ARTISTS!!!! When you ask to speak to a supervisor, they take your name and number and then you hear nothing more. They bill you for services they didn't provide and then demand payment. I repeat, DO NOT USE THESE SCAM ARTISTS!!!! read more

1 star for Aptive. 0.5 star for Darlene of Aptive. Thank you for your sarcastic professionalism. It makes sense why people avoid this company. Darlene down played the safety of my children when I tried to explain to her that Aptive didn't show up for the 8-12 window and the 2:30-5:30 window. For a wasp nest at my porch light in front of the house. Then I was put on hold by another Aptive service rep for 35 mins to see if they can help me get an earlier time than 1-5pm on a later date. If it wasn't for Todd which I had to call from my daughter's phone while I'm holding on the other line with the other Aptive rep. Todd helped me get an earlier date after I explained to him the situation and even apologized for something that he didn't do. read more

Aptive Pest Control - Wasp nest in front porch less than a weeks after an Aptive spray/inspection - Pest Control Near Me - Tampa, Florida

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I can only assume any good reports on this company are planted. At least 2 salesmen from Aptive were in our gated community in Sarasota that clearly states at the entrance that there is to be NO SOLICITING. These people said they were "dropped off," then walked in and were to be picked up later at the gate. I spoke with our gate guard and was told the instructions were given to ban ANYONE from Aptive, even if a resident gave permission to let them in. We called the Sheriffs dept and they were escorted out of our neighborhood. The salesman that stopped at my house referred to one of my neighbors by name and said he was recommended to me by him. A call to that neighbor revealed that the salesman had lied to me. If this is how they market their services, I can only imagine what kind of experience you would have if you contracted with them. STAY AWAY. read more

They have an army (including one on a Segway) of solicitors combing the neighborhood for 2 days now. Knocking on doors. Multiple neighborhood signage "No Solicitation" posted. Make it stop!!!! read more

The salesperson was amazing. I work in sales and can say her sales pitch was a Home run. Unfortunately the service did not mirror what I was sold. I have not heard anything for 3 months! I'm can't cancel because the phone app won't log me in, the website won't log me In, and I can get ahold of anyone to cancel this service. I NEED a pest service as I just bought my first house and there is an ant/wasp problem. I'm not sure where to go from here. I hope that I'm contacted by the Tampa FL office soon. I'll be contracting a competitor today. read more

First of all, permethrin, their "botanically-based compound" is an organophosphate made out of the chrysanthemum plant, and it is NOT NONTOXIC in any way, shape or form, and it is VERY harmful to the environment, even with "spot treating", which is not only a silly concept, but a useless tactic! I guess if i didn't know better I would maybe consider "spot treating" a less invasive (more eco friendly) approach. Nothing could be further from the truth. Insects are incredibly numerous and have very short life cycles, meaning they become resistant to chemicals really fast. Do you think "spot treating" is going to eradicate them? No way. That isn't how insects work! All it does is make them resistant to the pesticides you are spot treating them with because some survive the chemicals and those survivors are now your new superbugs, completely resistant to the chemicals you are employing. This really tells you what they are about: The company's phone number has two options. Option 2 for current customers (you have to leave a message and wait for a call back) and option 1 for new customers (there is no way these reps can take complaints--surprise, surprise lol). The rep who came to my door was a young guy looking for a sign up commission, nothing more. Who else could you ever get to go door to door soliciting for anything?! He kind of smirked and sniffed a laugh, then turned on his scooter and left my house. Very fitting for exactly what this company is all about. I'm so over it. Companies who just want our money and will put us through misery, destroying the quality of life for us and all other living organisms on our planet. Where do you think those chemicals go when you spray them??? Down the street, down the inlets and into our waterways, throwing the whole ecosystem out of balance and creating pathogenic organisms. Not my idea of a fun time! Just posting the truth. Don't like it? Don't come to my door with a fake, sarcastic attitude and soliciting in a non-soliciting neighborhood or you are going to get a review that exposes you and your irresponsible company. For those wanting a more eco friendly approach, please get a compost bin going. The bugs will love it. They will not be in your house or on you, they will be in the bin, creating really good, nutritious, free soil for your garden. Stop tearing down the wasp nests outside your house. They eat other insects. They balance the ecosystem around your house. Put wind chimes out in your yard. They will nest inside the wind chimes and will leave you alone. Quit knocking down spider webs. They eat other insects too! You need them! Quit killing roaches and beetles outside. They are diggers. They make space for the roots of your plants to grow and with those plants comes a more balanced ecosystem with all of the life needed to keep pests under control. Nature does it for you, all for free! And you never have to deal with these swindlers and planet killers ever again. Let's show this company we can be stewards of the planet. Remember, you can make a difference in your quality of life, and it starts with being aware of chemicals like roundup and permethrin and the money grubbing intentions of the companies that manufacture and distribute them so readily. I am dismayed to see this company has the word "environmental" in their name. The service they are pedaling is horrible for the environment. If the EPA won't stand up to them, we sure can! Also, if you can attract dragonflies or pollinators with pollinator-friendly plants, dump standing water, and get rid of bromeliads, it will help keep the mosquito population down. I don't have them much at my house. I have tons of dragonflies sometimes at dusk after a heavy rain, just chowin' down on those pesky mosquitos so I can enjoy my time outdoors. That can only happen if you don't kill the bugs that help and protect you. Bees. We need 'em, they help our plants produce food. We all need to eat. Moths are pollinators too. All are needed so nothing becomes pathogenic--just like our digestive system. Please do your part to protect our planet for all of us and for future generations. Not only is the chemical way ineffective and creates an unbalanced ecosystem, but it also costs money! I believe in using chemicals when necessary, but that means not using them for every little thing or even not using them regularly. Balance is the key, and if we are constantly using these chemicals they will be ineffective when we truly need them. That is what is happening right now, and we are the only ones who can stop it. I'm sorry for being long-winded, but the future of the planet is such an important topic, and the health of our environment affects us all. read more

Someone in management needs to train their door-to-door sales people on what "No Soliciting" means on a doorstep. Our sign is prominently displayed and yet their salesperson came by twice today. I work from home and I don't appreciate repetitive knocks AND doorbells when I have clearly already stated No Soliciting. If your guy shows up again in Blessed Estates, he better have a license with him for door-to-door peddling because I'm calling the Sheriff. https://www.hillsclerk.com/additional-services/home-solicitation-sales-permit read more

Initially we had Aptive 2 years ago when they came to our neighborhood. Had their service for a year and they were great. We decided to pick up their services again this year and they did initial treatment, but after that we had nothing but trouble with their automated services and then 3 no call no shows. Also you can't get anyone on the line unless you sit on hold 15min. I called to complain about 2nd no show and they promised to come back out in 2 days and treat for free and reduce my remaining rate for the year. They pulled a no call no show for the 3rd and final time. I believe they grew too fast and can't properly take care of their current customers. Go with local non-corporate owned Pest service, if they pick up phone and you have a real person, chances are they will serve you better. read more

The very worst company I have EVER DEALT with, almost as bad as Trugreen. Bill you for service you never received bill you once twice and even three times for the same service. If you dont have cameras to prove they were NEVER there dont use them. Better yet DONT USE THEY read more

Don's waste your time and money. We have more ants than what we started with. Use a different pest company. I am trying to be helpful and save someone else the headache that we have experienced. read more

They are terrible. I still have ants. I sent them a written notification to cancel my service and they still showed up. I would not recommend using them. Just go to Home Depot and get a gallon spray bottle for $20 read more

Crooks, large company across US, they will tell you anything to agree to service by phone. I wanted a estimate was told they would call me. I get a text message on their way. They want a Visa on file before coming out. I know why! Sit on hold for an hour trying to cancel. Sent text messages and emails to cancel. Phone people smooth takers beware. read more

Doing door to door sales while the Delta variant is surging through our state without any safety precautions. First mistake. Second mistake as I told the girl that I didn't have time to listen to her sales pitch, SHE KEPT ON TALKING. I finally just just my door on her. read more

I just had a salesperson stop at my door during a pandemic! I have a company services and what she was telling me about the bugs is total garbage. She also named my neighbors using their service. I called one of the mentioned neighbors and they do not use them. read more

On top of the mediocre service they provide these guys left my back gate wide open which in turn let my very loved dog escape for HOURS wearing no collar or identification. Could have lost my dog forever because you cant take an extra half second to make sure my gate is latched. Its common sense and courtesy. This is like the 2nd or 3rd time. Ill be switching services read more

They harass without using safety precautions right now and solicit where they are not suppose to. They have been asked numerous times to stay out of Stonebrier and refuse to listen and continue to Harass our neighborhood. Our HOA AND THE PROPER AUTHORITIES have been notified . Don't use them . I would recommend anyone else. They'll never get business in Stonebrier working this way! Next step will be legal dealings read more

We have had this service for 2 years. I would deem it "nominal" at best. After missing rat droppings we just called them with a rat IN the house. Came out set 2 traps and left..didn't even inspect the property or go in the attic. Im done. Moving my service as soon as I can actually get someone to answer the phone..You either go into a loop, get disconnected, or "experiencing high call volume" read more

Their pest-control services worked for the year we hired them but when checking bank statements found that they will charge months in advance over and over again for "quarterly services" - this company is a scam to try and rake in extra cash from unsuspecting customers. In addition, they pursue new customers with door-to-door salesmen methods with full disregard of a no-soliciting deed-restricted neighborhood. read more

Can't believe concerns are not heard by owners of companies, soliciting in our non-soliciting neighborhood banging on our door repeatedly ringing our doorbell, frightening my small child, not acceptable. I made myself clear we are currently happy the company we already have, sales person would not take no for an answer kept interrupting me trying to show me pricing and products he is not welcome near my property or in my community. I called into the company have my concerns addressed and clearly they have no interest in listening to the consumer in this case. read more

Door to door sales person was rude and disrespectful! Bypassing NO SOLICITING signs and would NOT shut up about what he was trying to sell me and had a difficult time leaving. I told him I was going to report him to his company and he said "go-ahead"! I think this is a game to him. "Let me see how mad I can make homeowners". So far their customer care doesn't seem to care either. Someone saw my FB review and commented that I needed to contact them directly, which I'd already done and still nothing!! read more

I would never hire a company going door to door to solicit customers. Yet that's what these guys do, ignoring no solicitation signs and bothering me when I'm working at home. read more

These people came to our door when we happened to be looking for pest control for our house and yard. I HATE people coming to my door and trying to sell me stuff, but thought, whatever I'll give them a chance since we're looking. After talking to the rep for a good 45 min and explaining that we had a large back yard we were quoted a rate and assured it was all fine, he didn't need to see the back yard. We mentioned this quite a few times as we live on a lake and have 3 dogs and a child. What we didn't realize until the actual crew came out to spray is that they DON'T SPRAY YARDS!!! Don't you think that would have been important information to give us when we SPECIFICALLY asked about it?? Sleazy salesman. We decided to still give the service inside of the house a try. I have a 1 year old and have to leave my house for an hour every time they come to spray. This would be totally fine if their product actually worked. We explained the exact insects that we were concerned about during the initial sales pitch that was thrust upon us. Again, we were assured it was no problem and they'd be taken care of. SURPRISE!!!! We still have bugs after 2 treatments! But wait! THERE'S MORE! Part of their sales pitch is their "guarantee". If you see bugs after we spray, just tell us in the app or call us and we'll come back out and spray again. Ohhhh what a joke that is! We have scheduled appointments 3 weeks in a row (which are 3 day windows) with 0 response. So we sit around our house waiting...and waiting...and waiting. We have obviously scheduled appointments in the app 3 separate times. No response. We have text our rep. No response. We have tried emailing customer service. No response. I've tried calling the national number. On hold for 15 minutes. No response. I've called our local branch. On hold for 15 min, then automatically sent to a voicemail. NO. RESPONSE!!! I FINALLY just went on the website and claimed I needed a quote so that SOMEONE would contact me. Low and behold, they start blowing my phone up! A call, a text, and and email all at once?! WOW! So you DO have the capability for a quick response time. Absolute joke of a company. Don't waste your time or money on these sleaze bags. Only out for your dollar, but do not provide the service that they "guarantee". So here we are...3 weeks of trying to contact someone, ANYONE, from this company. 0 responses. We still have bugs. Oh, and the best part? We're still paying for this service. Breach of contract much? read more