Our LG refrigerator conked out after only 5 years. The compressor and condenser both failed…read more Fortunately, the parts were under warranty. Unfortunately, the labor was not. LG sent us to Nextech who informed us that it would cost about $600. We debated just getting a new one but decided that with a new condenser and compressor we essentially would have a new refrigerator. Nextech showed up on time and it was indeed major surgery. They sent two techs who were very knowledgeable and explained exactly what they were doing and took their time to get it right. They were here for nearly 4 hours. We were very pleased with the work and the refrigerator is performing like the day we bought it. Highly recommended.

Absolutely awful Customer Service and unfortunately they cannot even fix a problem with our…read morerefrigerator. I would not recommend them at all. They did not receive turn messages, they did not come when they said they were going to come. I have been without a refrigerator for almost one month.

Excellent!! The technician Sean was wonderful, respectful, and explained everything very clearly…read more We appreciated his service and expertise, fixing our washing machine. Oliver F. Scotch Plains

They were so great to work with. They responded right away and were so flexible with scheduling…read morewith us and communication. They came out and helped us very fast and efficiently.

Washer and dryer weren't working. They came out and got it right. If you have an appliance issue,…read morethese are the guys to call. Fast and professional service.

Still awaiting a call back from 3.3.26 when they opened. today is 24 hours later. Not a very good…read morefirst impression at all.

TJ's accommodated my appointment very quickly. Sean, the technician, was very professional and…read morepleasant. He was honest about what needed to be done and explained how he fixed my dryer step by step. He was punctual and worked on my dryer with much care. I would highly recommend Sean to my family and friends. I will be calling them again when needed and requesting Sean.

Before Calling "The Appliance Repairmen Scotch Plains (ARSP)" at 908-441-8167 consider the…read morefollowing: My refrigerated stopped working on 8/21 and as always, I go local first looking for a service provider in Scotch Plains. ARSP responded to a message and assigned a contractor for 8/24. After two weeks of service visits and the installation of numerous parts and a compressor it came to a point where the service provider said he could not fix it, that I should get a new refrigerator and he would refund $450 dollars of the initial $660 I paid, but he would come back and take all the parts out he put in, with the exception of the control board, leaving me with a disassembled refrigerator. I said no having no choice since the freezer is partially working and I need food in the house. I did agree in a text to "not" hold him to his 6-month guarantee since there is no way he could repair the unit and I accepted a 300-dollar refund. He expected me to sign a piece of paper avoiding any responsibility when he returned the $300 personally on Sept 9th, which I did not sign. The warranty for the work I did agree to remove, as stated earlier, but not liability for using inappropriate parts which I believe your company should be responsible for when assigning "local experts." I am presently trying to confirm if the assigned vendor is licensed in NJ. I do not hold the vendor directly at fault since ARSP assigned the work and advertised local experts. Summary 1. The ARSP assigned vendor replaced my compressor with a non-linear one not designed for the Kenmore Elite (made by LG.) afterwards I had a technician from a licensed LG repair service to repair the unit but explained you have to use the same type of compressor or the system will not operate correctly. The guy felt so bad he did not charge me for the service visit, but because of liability will not repair the unit. 2. I called ARSP after about a week of failures to hear that ARSP does not have any technicians, they only assign "EXPERT" contractors and I was told they could not help me and their owner and management will not take calls. 3. ARSP accepted a credit card payment pre visit, but the contractor they sent would only take cash or checks. That should have been my first warning 4. The contractor did not tell me that the Kenmore (LG made) compressor has a ten-year replacement warranty when he gave me the estimate and his work has now voided the parts warranty. 5. Since ARSP was who I initiated the work with and since they set it all up, I did not initially check with the BBB. I have subsequently checked the vendor they sent who has an F rating. Wondering if background checks are provided prior to listing? Future customers should insist on such. 6. I tried to check the EPA License # on the bill from the contractor with EPA registration from the NATE ID: site message received "This technician no longer has active NATE certifications" In fairness to the vendor this could be an over-sit so I am not listing name information. 7. ARSP has called me back on 9/11 offering my $60 service fee for the appointment returned, and to have the vendor come back to my house to strip my unit (which at least the freezer marginally working) of all the parts he put in and he would than return the balance of money I paid. ARSP would then have me start over with a new service provider I would have to pay in full. Since a licensed repair service would not take the job because of uncertainty and liability of the work completed, I am not certain who they would send! In any case I said no, I did not want the old vendor back in my house I just want a reputable repair service to come and complete the work correctly. I offered to provide ARSP the $300 the old vendor provided and am not looking for any financial gain. Nor am I looking to pay any more money after losing frozen food twice after the repairs stopped working and waiting weeks for what should have been a standard repair. LESSONS LEARNED: * If using ARSP understand they are not technicians and you have no recourse when things go bad. This is not clear on the site. * They are not local they use service providers from all over, contrary to their site saying Union County. The vendor I was provided was outside of Union. * Make sure they are sending a licensed repair person out and certified for the brand of unit you have. I have not been able to find the company listed on the NJ register, but as I indicated that could be just an oversite, but something I am following up on for future posts. ARSP appears to be listed correctly, and I am hopeful they do the right thing. * Make sure they check warranty services * Always go to the brand site and only use certified companies, but still check certifications * The ARSP operator was polite but was not helpful or fully understanding of the issue. *

Highly recommended! These guys are great! Honest reliable quality service. My mom had many issues…read moreall at once in her house. During the holidays one of her stoves burners broke, the washer machine broke, and the refrigerator light switch died. They sized up the jobs gave us an estimate and explained clearly what the issues were and how to correct them. Reasonably priced. True professionals and nice guys as well!

Thank you for fixing my oven!!! You are the best!…read moreI was about to buy a new one, but Sal showed up, fixed the issue in 15 minutes and saved me thousands of dollars I would spend on new oven!

crooks. charged me 400 for labor to put four screws in my oven. said it needed a new thermostat,…read moreand that it would be a "separate job.". can't imagine how much thaey would have tried to charge me for that. i told him to leave. i hired from "ny appliance repair pros, at (917) 809-1858. also asked the dispatcher if they were the same company as sal's, which had terrible reviews on a different site. be said no. Now i see that same number listed for "sal's ny appliance repair." stay away!

Great customer service on my dishwasher repair. He is very professional. He gave me tips for the…read morefuture on this product. The price was very decent. I will be calling him back if I need his services again on any of my appliances. Marshall Family.

Terrible service! Didn't do the repair, charged me for the service call, had to return parts…read morebecause he didn't show up, or take any of my calls. Now i am out over $260 not including the cost to get someone else to fix it. And he misdiagnosed the problem! The other guy fixed it in two minutes with a hammer!

Henry is my go to repair man for my electrolux washing machine and dyer for the past 6 years. When…read moreI contact Henry, he is always prompt replying and clearly explains what to expect and what I need need done. I also like that he shows up on time and finishes on time. He wears a clean uniform and uses a professional tool kit that is very organized. Very professional and honest to deal with.

Henry is one of the best appliance repairman! He is detailed, knowledgeable, transparent, and comes…read morethrough with his word. Henry will meticulously take your appliance apart and clear all parts and put it back together. He has great knowledge of the parts and possible problem once he arrives and gives on time estimates (parts and prices). I was lucky to have met him and have him work on my stove. Now he will be my first contact for any issues at home. Items serviced: Thermador stove, GE fridge