Terrible experience. We ordered a steam oven in February, paid in full March. As of today, October…read more20th, we still haven't received the product. Ferguson customer service is unacceptable, they have not been concerned with helping us at all, they send emails stating the product has not been shipped from Subzero. Subzero customer service says there is no reason we should not have it, there are no delays with particular product on their end. Ferguson has thousands of dollars of our money and we have had an opening in our kitchen since March.

Purchased several high end appliances from Fergusons. One of them was a $16,000 Sub-Zero…read morerefrigerator. It is a "panel-ready" version. After the panel's were installed, the left and right side doors weren't level. The left side is higher than the right side. It took over a month to get Ferguson's out to adjust. They claimed the panels were installed incorrectly. Finally. after sending them a photo of the doors, they sent someone out. It took all of 5 minutes to adjust the door height. Both doors are level now. This is NOT the customer service I expect from Ferguson's. Ferguson's should have immediately put us on the schedule for door adjustment, shouln't take 4 weeks.

I ordered my appliance package through salesperson Don. Was offered, in writing, the option of…read morereceiving a monetary refund or an extended warranty if I went with a current promotion. I chose the extended warranty as I had spent a great sum on the Wolf/Subzero package that included a total of 7 appliances. The extended warranty offer was the deciding factor as to why I purchased this particular package. The appliances came in staggered, with some taking well over a YEAR to arrive. Of course they blamed in on the manufacturer and Covid. Upon arrival and install, the installation "professionals" at First Coast Supply damaged my brand new custom cabinets. I had to have them repainted. Then, when it came time to ensure that I had indeed received my extended warranty, I learned that I did not have the extended warranty as agreed due to not "selecting" this and filling out some form. This was the first I heard of it and I certainly never received the form. First Coast supply had over a year to inform me of this and never did. First Coast Supply has essentially placed the blame on me and is refusing to do anything about the situation. Their response is "we cannot do anything about it." Some much for customer service. This is the second full kitchen appliance package I have purchased from First Coast Supply. I would highly recommend avoiding this business for any of your needs. They are happy to take your money and then when they make a mistake, they blame it on the customer and refuse to make it right. Don't make the same mistake that I did.

I had to write this. Trying to do business with these people is frustrating. I've spent…read moreliterally, tens of thousands of dollars since 2009-10 through 2025, but it's frustrating dealing with these sales people. Marissa in particular. How does she keep her job? I've purchased all my kitchen appliances and 2 Bidet toilets over the years. They have a great showroom and I wanted to give them MORE business just this week but Marissa never, NEVER calls back. I'm done, I'll spend my money elsewhere. The owner obviously makes tons of money to not want my business.

I want to let everyone know that if you are looking for a great bargain and great customer service…read more look no further. I had an issue with my refrigerator that I purchased. I had purchased a brand new G.E. refrigerator that was supposed to be a garage ready refrigerator. I purchased the refrigerator in December 2026. While using it for the last 4 months I did not realize at the time that my purchase was actually the wrong model and that it was not a garage ready refrigerator. I didnt realize because it was still cold in my garage so I didnt see any issues at the time. Now the weather has changed and my garage is hot so I was seeing how my refrigerator was struggling to stay cold inside. I own a micro bakery and I use it for many loads of sourdough bread. I called appliance 4 less and told them that I had looked up my refrigerator and that the one they sold me was not the one I had requested. I told them that on purchase I stated that I needed to have and only wanted a garage ready refrigerator. The kind woman did not argue with me and tried to help me. She looked to find me a garage ready refrigerator and told me they did not have one. The customer service I received was amazing especially in today's time you really dont find good customer service anymore but you do here. Because she couldn't find a refrigerator that I needed she offered to refund my money even with it being 5 months that I did use it. I was so surprised and honestly I expected to have many arguments and needing to get my credit card company involved but I didnt have to. I can say this company truly gives the best service its starts from the minute you walk in the door. I even got a free warranty on the refrigerator which was amazing. So if you are looking for an appliance I would not go anywhere else. This is the second purchase that I had made with Appliance 4 less and if I ever need or have someone I know that needs an appliance I will always tell people give appliance 4 less a chance. They might not always have what you need but if they do I would purchase the appliance at appliance 4 less because you won't regret it. Thank you appliance 4 less im sorry my purchase didnt work out. But I do want to say thank you for providing me the best customer service.

We are so glad to have found Appliances 4 Less on Shad Road. We purchased a brand new LG…read morerefrigerator which is currently in the major big box stores (Home Depot, Lowe's, Best Buy,etc) and we paid $1000 LESS than what the other stores were asking. The owners Fiona and Kobe go above and beyond to make their customers happy. We cannot recommend doing business with them enough. We will be back for future appliance needs. Also, their salesperson Ary is very helpful too. Thank you Appliances4Less on Shad Rd and thank you Fiona, Kobe and Ary!

I have an appointment scheduled so I'll be back to let you know with the kitchen and bathroom…read moreremodel we are having done

Called to buy a speed queen. 2 times the salesperson was unable to tell me whether it was in…read moreinventory, ordered, or whether any would be coming in. 3rd time, my husband called and person who answered phone said someone " would call me back because evrryone was busy". Surprise... no one called back. So this business is so busy they don't care whether you buy from them or not. This is why it's hard to " buy local". As a business owner myself, I would never treat an inquiry as an " inconvenience". Not only did you lose the sale of 1 Speed Queen but we had intentions of buying more for our rentals.

when I asked repairman what caused the problem on my dishwasher he replied he was the technician I…read morewas just woman and wouldn't understand.

We looked at this place to buy used appliances for our new home. Josh, was a great salesperson, and…read moreshowed us some of their products. They keep the store clean enough, and the appliances- I was told goes through a rigorous cleaning and testing process before it goes on their floor for sales. We ended up buying a really good LG washer-dryer set for a reasonable cost. They accept various methods of payment. We used Venmo, instead of cash, as we wanted to have some form of written transaction. We had scheduled our delivery for the second floor of the house, and were agreeable to pay whatever additional cost needed to take it to our second floor laundry room. They do not own the delivery service and just contract it out. Their company policies also, doesn't take accountability for any damage caused during installation. They have a 30 day warranty to repair any issues with your appliances. The reason for my 3 stars is issues with scheduling and delivery. But, the owner and Josh were very helpful and quick with resolving our issues. We ended up not taking the delivery because of those issues but our money was promptly returned in full. Recommend buying appliances from them if it works for you, but make sure you figure out everything with delivery and schedule.

The pump system in our previous dishwasher went out. So, joy of adulting joys, that meant looking…read morefor another dishwasher. We have five kids, so we decided to save some money we'd look at a few scratch & dent stores. First, this was one of the few of those stores that had a working website. I saw this same exact dishwasher being sold new at Lowe's for between $1400-$1500, so when I saw they were selling this one for under $700 I was honestly skeptical. Yet they confirmed no one had previously owned it! It was brand new, & Christian (ask for him, he's good) helped me wrap up, load it up, & I was on my way home with it. The whole transaction was smooth, quick, & Christian was helpful in answering the few questions I had. I highly recommend consider EZbuy Appliances for your next purchase!

DO NOT PURCHASE FROM THIS COMPANY!!!!!!!…read more I purchased an LG Dishwasher and did not know it did not have a heating element, and of course, the sales associate did not tell me that either when I made the purchase. I called LG repair out, thinking my dishwasher was not drying, and that is when I found out there was no heating element in the LG dishwasher. Called the store to see if I could do a refund, but they told me no because it was more than 48 hours since I purchased. I have only had the dishwasher for 5 days. The owner would not even speak to me over the phone.

Great value on furniture. There isn't a huge selection, and it's mostly sofas, coffee tables, rugs,…read moreand bedroom. But that's a lot to get you started. Nice folks, as well. Ringing everything up did take quite a long time, for reasons that seemed to do with their system. I think they arrange delivery, but we were able to haul the stuff off ourselves.

Shoutout to Jim and team for being our local community heroes! They made moving to Jacksonville a…read morebetter experience! The options are vast and diverse. Prices and quality are very satisfying. There are manufacturer warranties and extended warranties available. We are looking forward to the comfortable rests, quality get togethers, and lots of movie watching! The staff is nice and welcoming. They are right there ready to ask you if they can help find anything particular, but then let you look around. I hate pressure sales and I did not get anything but helpful vibes from Jim. I really appreciated that. Financing is available for convenience and necessity. Lots of love to you all!!! Bravo!!

I have had great experiences at Setzers. I have bought 6 appliances from them. The whole team is…read moregreat and have had no issues if there is even a small blemish on delivery (actually sent back a range at direction of the sales person due to a minor manufacturing blemish). I went to Ferguson's down the street first and had a fine experience, but the service and prices are what made me go with Setzers. This past time I have been working with Scott Bissell. Scott did a great job informing me of my options and trouble shooting issues with my current appliances (even before I bought new ones). He has been extremely responsive to any questions I have and keeping me updated with delivery information and instruction on how to inspect the deliveries. He has made great recommendations on installers (he gave me options for price points and explained the benefits of each option). Would highly recommend buying from Setzers and working with Scott or Blake.

Ordered appliance last September and still not in. Came in 3 months later than promised. Then,…read morefind out sales rep ordered wrong one. Communication and follow up has been very poor. Still not resolved after 8 months.

As I prepared to choose a pool company I knew that I needed one that was not only able to build a…read morepool but also help me bring my design idea to life. Pratt Guys did just that. They took the time to listen to what I wanted in my design and brought it to life. The best part of the process was the availability of those I worked with. In any construction project there are going to be challenges, set backs and changes. The key is having a team that is responsive and readily available to solve the challenges. The Pratt Guys proved to me that they were worth their salt by being completely available during the challenges of the project. In the end they produced a wonderful space that will be a focal point of my home for years to come.

Hired Pratt Guys 5 years ago during the building boom. Contracted for a pool enclosure and an…read moreoutdoor kitchen. In the course of the project, contracted in November, completed in May, I discerned that Pratt Guys is a GC in name only. Third parties performed all the work, and the Pratt Guys project managers displayed a woeful lack of equipment and management knowledge. Sub contractors worked on the project as their schedules permitted which resulted in a disjointed integration of the equipment and supporting stonework. In the five years we've had our kitchen, only the pool enclosure has been worth the cost. My Primo grill was installed without proper hardware, the plumbing was not adequate to support the outdoor sink and ice maker, and the electrical work was shoddy at best , and has required repeated attention. The stonework did not support the granite slabs adequately, and the granite cracked. Additionally, I've had to replace the sink pump and the ice maker. The gas grill and the separate large gas burner have yet to fail, but I'm keeping my fingers crossed. My apologies for not being able to post photos of the shattered Primo, granite cracks, etc.