This is pretty much like any other Home Depot. Clean, bright and plenty of inventory. What I really like about this one is the employees. Today it was the manager, Omega, service counter associate Daycia and rental center employee Brandon who all went way above and beyond to assist me with a problem I had with a Ryobi tool. Also helpful were Sheryl in service and John who helped me with a new weed eater. By far my favorite Home Depot. read more

I like this Home Depot and I've been able to receive kind & swift service!. The store stays well stocked, I find myself here more times than I'd like to admit, Lol. read more

This is my go to Home Depot as it's very close to my house. The store is well stocked with everything I need. The employees are always asking people if they need help and they all have a lot of knowledge about where to find things in the store. The only reason I took off a star is that sometimes they have reps in the store that try and sell you on a water softener consultation. As someone who frequents the store it's inconvenient and I have to go out of my way to avoid being stopped by them. read more

Rude employees and lack of costumer service. Unless you walk into the store knowing exactly what you want, and where to get it...good luck. I came across a half dozen employees who sent me on wrong direction. I left without my item. Sad costumer service that evening. read more

Came to this location to grab a cabinet pull. When we arrived the parking lot was packed, so we had to park a bit away, which wasn't a horrible thing, since it was a nice day and didn't mind walking. When we arrived inside we were greeted by an employee. All the aisles are clearly labeled and clean. While we walked past the registers employees were ready and waiting to help. We headed to the cabinet pulls section and they had a bunch of different options, which was great. Checkout was a breeze. read more

Every time I come here in need the employees are so knowledgeable and kind! Joe was extremely helpful and pointed me in the right direction, surely saving me over an hour or more of searching for what we needed. Thank you sir! read more

This is mostly intended for the rent department, I rented a van two days prior to a job after I contracted the people had everything ready literally the night before when was time to pick up the van Home Depot send me a email canceling my confirm van reservation. In other words they swept the rug under my feet. I had to go scrambling for the van on the very next day thank God I found one with enterprise... it set me back about four hours. It was very unprofessional from Home Depot very inconsiderable that was not acceptable at all. It's not to be trusted if you need a rental van trailer anything from Home Depot don't do it way better options out there Home Depot is not reliable. They don't care about you your commitments. They do not honor the reservations. They turned their back on you with no problem, never again I rent anything from Home Depot. Very disappointed at Home Depot. read more

it would be nice if they would hire someone that knows they're talking about. It seems like the people that there know nothing about the department that they're working . I would go further to say they know nothing about home repair or projects other than what they're taught on some video. read more

Love this home depot so much all the employees are so sweet and so friendly helpful and absolutely love it and i always go here all the time and my favorite place seriously come here if you need get anything that is house hold related and it is amazing wonderful so clean and organized and very amazing wonderful always the best and love it enjoy it and plus I come back all the time seriously let family friends neighbors know and it is awesome! I always come here again and seriously you not be disappointed and you can find anything and lots that you need for your house and garden so magnificent come see it and you be amazed! Spread the world and it is amazing fabulous! Love it so much I always feel so happy coming in I know I am going to be treated well and have happy and lovely employees. From lauren read more

Picked up online order and project supplies. EVERY staff person we talked with was very customer service oriented and helpful. Successful shopping experience!! PS Bathroom very clean - but no paper towel. read more

We have bought thousands in appliances from Home Depot and in the past had no complaints but this store and the organization was a complete failure in multiple ways. The manager even agreed and restated when they screw up the do it royaly. I would not expect more than honnest people and honnest quality and it was tough to see on this lateset buy. We bought three refrigerators and washer dryer, dishwasher, in last months. In the last deliverey which was bumped by HD twice and each time it was a fiasco. FInnaly going to the store and calling everyone that was accoutable to the meeting in applainces (Note store manager refused to show up). The dryer was apparently the issue due to it being gas. In short we was told by several indivduals that our gas line would need a gas company to install and that was an additinal 150- 200 dollars. We also tried to make sure the deliverly and hook up went smooth bu buy several parts that in the end was wasted effort. TImco is the deliver and own bu HD. The team I had was great and it took less than ten minutes. I leave the sales team at this HD to get more training and knowledge and make it less stressful. read more

Today...2/19/23...the store will get 4 because Kevin was sooo helpful. We bout a Meyer's tree and had the most exciting lesson on growing citrus ever! Folx! Do not mix citrus trees cuz the cross-pollination will happen and your fruit will be ruined. Did not know that! What!? Different citrus trees have to be far far away from each other. Who would've think it? ‍ Anywho...Kevin was awesome and we have a Meyer lemon tree and expect to have in a year. Yeah, it takes a while. And this is the best tree to purchase ($91) for juicing, cocktails, but for sprinkling over fish, get the dwarf tree ($60). IJS Thanks Kevin! And good luck with your daughter and her college experience! read more

The Home Depot - Meyer Lemon Tree - Hardware Stores Near Me - Saint Johns, Florida

I tried to use a gift card today. They refused to honor it. I gave them the original receipt, the gift card, my ID, and my credit card used on original purchase. The back of the card CLEARLY stated good at any Home Depot in the US, was less than 1 year old, and had no expiration dates. We took the issue to the customer service office. The store manager still refused to honor it. I've been doing business with Home Depot for 43 years through 5 homes and spents at least 200k with them over the last nearly 4-1/2 decades. That all ends TODAY. The store manager should have immediately either accepted the gift card, or issued a new one. I left my purchases that I planned on making today in the store. They can put it all back. This is beyond aggregious. read more

This is our "go to " Home Depot now. So conveniently located within 2 miles of our home. Over the last few months we've had really great experiences with many departments, paint, hardware, window treatments and appliances. The last time I was in this Home Depot one of the customer care associates showed me a new feature. If you download the Home Depot app on your phone, you can take a picture of the part you're looking for and it will identify it with the correct aisle you can find it in. I thought this was a great feature that I was unaware of. Just Incase you have the part and don't know what the exact name or description is of it. This location is conveniently located off 9B south in the newly built Durbin Pavilion. The Home Depot is very clean, well organized and completely stocked with all the essential items you need for your home projects. The staff is efficient and customer oriented. Returns are easy and fast as long as you have your receipt and are within the time. Specified on that receipt. So glad we have this store in our backyard, lol. See you in the next home project! read more

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Rental Center is terrific. They have a large selection of just about everything and anything you'll need. The staff is friendly and well informed about the tools and devices you'll be renting. They instruct you how to use and make the entire transaction easy. read more

Although I'm not too happy about what is to come as far as the new "Town Center," this Home Depot is a welcome addition. I find myself here quite a bit and the place is well staffed with helpful personnel. Hopefully it stays that way as I'm sure we've all experienced the do-it-yourself stores that are staffed like Food Lion at midnight. This store actually seems larger than what I'm used to but they are in the heart of St. John's suburbia so the lot seems always hustling. read more

Grand Opening of this Home Depot today (3/7/19). It resides in the first phase of the Pavilion at Durbin Creek in the St Johns county area.   This store is nothing different from any other Home Depots you are accustomed to seeing. It just happens this is a new store, so it has that new store smell, like breaking open that new car air freshener to place on your rear view mirror. Nice, clean floors. Aisle signs are nice and large, clearly readable.   What I like most about this Home Depot is it is nearby, which spells trouble for me. I'm sure you have heard that famous saying "A man and his tools". It's time expand my tool collection ;) read more

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My son had a blast at the kids workshop. So far we had built an easel and a bird house, the apron is a nice touch too. My son loves coming to home depot, and he's always asking to go these days. I went on the grand opening day and I love that they had so many kids stations with popcorn and snow cones. There were so many employees standing around greeting us as we browse through the store. It was pretty nice and welcoming. I came back a few more times to pick up stuff for my front and back yard. I love their flower selections, I could pretty much find any types of plants or flowers here. I can't wait to see the final product. read more

The Home Depot - Flowers - Hardware Stores Near Me - Saint Johns, Florida

The service was great something about being at this Home Depot makes me feel like I'm respected and honored. I can literally come to this store like 5 times out of the day. employee name Kareem at the garden center was a very respectable man and there was another man at the garden center too also respectful and kind, he was Asian I forgot his name, but great service all around. I praise them for being nice employees. Definitely will be coming back. read more

Early morning stop to home depot was great. Store was clean and the cashier was very helpful. The store can get crazy busy and get crowded so I would recommend if you need to go, get up early and get what you need for a quick, clean and easy shopping experience. read more

The Home Depot - Hardware Stores Near Me - Saint Johns, Florida

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NEW Home Depot, not much more to say. This big-box stores always start off bright and shiny. This location is not the exception. Plenty of variety, large store, friendly employees and very helpful. Corona-virus related: They have setup "distancing" at registers, but it isn't followed for the most part. Be careful. read more

The Home Depot - They will cut a few boards for you free of cost - Hardware Stores Near Me - Saint Johns, Florida

We stopped into this Home Depot this past week to price a few things for a home we are building and at first I was very impressed with the service, but then it kind of went downhill when they found out it would be around 5 or 6 months before we purchased anything. We were looking at new washers, dryers, refrigerators, doors, flooring, etc and in the section with the fridges and washer and dryers we had 3 people come up and help us; the first two were nice and let us browser. But the 3rd person to come up and help us was nice and was trying to sell us everything in the store when I had to stop him to let him know we were building a home and it would be later that we purchased; he didn't say a word, he just turned around and found another customer to help. Just really blew me off; I really didn't like that. Now I'm probably going to take our business to Lowe's. read more

I feel like I am at Home Depot multiple times a week, especially this time of year as I love to Garden. I buy most of my plants from nurseries or this Home Depot. I have not had very good luck with plants at big chain stores but this Home Depot actually has quality, lasting plants that yield great production! Planters at a nursery can be so expensive so I actually get all of my planters from Home Depot and they have always been great for what I need. I love the variety of size and style planters, pretty much anything you wanna plant you can find the perfect planter here. The only struggle I have had with the plant section has been with the seeds. They have an okay selection but my biggest issue has been getting seeds, planting them and then a few months later turns out the seeds were not for what they were advertised. Some times it is small differences like I bought bush beans and got vine beans. Sometimes it is a bigger difference like totally different vegetables. The planting soil is okay, it not bad quality but the soil I find at a local nursery is better. I would recommend Home Depot's Black Cow as it is normally in great condition and often less expensive then I have found at other places. All in all I would recommend checking out this Home Depot for your gardening needs but maybe skip the seeds unless your feeling risky! read more

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Great service. Order online and they will bring your items to your car. So quick and easy.

So far still a good place to buy stuff, very convenient from my home and I don't need to drive at Lowe's like the way that used too :)

I found the exact model Of charcoal grill I was looking for. The customer service rep was very friendly and helped me to place the order online. It arrived in time and picked ip just in time for the BBQ read more

The Home Depot - Charcoal grill - Hardware Stores Near Me - Saint Johns, Florida

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Do not expect them to go by their hours listen online , id suggest calling ahead to see if they are open and or can help you.

Not loving the additional measures they've adopted for Covid. Walked outside from nursery to pick up a few plants and was forced to walk all the way back to the front door to pay. Exit was one-way. Lame, folks. read more

every helpful staff member also found everything that was needed for my project and love the paint color once it drys will be back many projects to finish read more

Excellent customer service. No one knows all the answers, but they will find the right person who does.

Mostly friendly, except return counter. So, the better service outweighs the small negative I have encountered. Garden department is super! read more

You have to read my previous reviews for context. Home Depot at Durbin is creeping back up in the rankings. They do a bunch of things really well and on balance I am really happy with the store. One thing I noticed earlier this year, which maybe they have corrected, but they offered a lot of palm trees that are not cold hardy in this area. For example - coconut palm. No way, no how are you getting a coconut palm to survive long term up here. They need to pay attention to the plants they are selling. But again, they are really strong in most areas so 4 stars for now. read more

I ordered on the website for furniture. At first it said they had selection in store and I could pick up immediately. After I paid and placed the order they said they have to order new stock. So I had to wait an additional week for a well needed item. When I came to the curbside pickup it took 30 minutes...I even called and they said they were "working on it". No I should've walked in and got the 200 pound item myself. It's not the guy that helps me fault. He was working hard! His name was Kirk (he deserves a raise for all the hard work he was doing.) I saw multiple teenagers walking around the parking lot in uniform just chilling. That made me mad. I will still come here for convince but I had a BAD experience. read more

I always enjoy a trip to Home Depot and this one saving me a drive to Southside has been great. Although, I will miss few of the people I got to know there. Employees here are friendly, not as much at checkout. Employees on the floor always seem to be stocking or moving stuff around where it used to feel like there were more waiting to help in other stores. I don't know. Overall, I've never had a bad experience and different stores have their own feel so I can only give them 5 stars. read more

Love this big, clean, not so busy store. Happy there's a closer one to where we live! Wonderful workshops to learn great skills to use for your own projects at home. I appreciate the employees here being honest when they don't know the answer, but when they do explaining why. read more

I went in for some new caulking for my bathroom. In that aisle I came upon someone's undergarments. Quite disgusting to find such a thing while just trying to buy some supplies. The employee handled it very well though. And the caulking worked well. read more

My experience, great customer service each time I come. Great addition to Durbin. Staff is friendly, knowledgeable and always willing to help. read more

So I was in the store Saturday and a nice Home Depot lady walks up to me and asked if I can take a quick survey for chance to win a HD gift card. Normally I wouldn't but I did. Well...apparently this survey got me into soliciting calls. Apparently I won $25 gift card but they want to do my house water quality test. Really? I was being nice to Home Depot and they put me in their soliciting call list? read more

I'm being generous with 3 stars. I usually don't have to ask for help at Home Depot, and the few times I have, people were actually helpful. Here's my gripe for today's visit.... if you're gonna work in an industry that requires a level of customer service, do just that- provide some customer service. I had a can of paint in which wouldn't scan (sku not entered) and all I needed was "can you give me a few minutes to figure this out?" Instead of the obvious huffing and puffing "I'm the only one here and I have to help this other lady and this always happens from the paint department.." blah blah blah. I get it, stuff happens, I'm sure most of your day is inundated with correcting errors at the self check-out (which seems like the only option at this Home Depot now) but, shit! Can you not make the customer feel like it's my fault the can of spray paint didn't exist in the Home Depot system? Don't work in a customer service job if you can't provide it. BTW, I also got handed off to someone else to fix the problem. Now I don't even feel like painting. read more

Management is absolutely horrible. Associates scrambling to perform the silly job supervisors call running a store. In over their heads. You read all these reviews and think it's individuals who mess up, when in reality it's the managers. When it's one associate who repeatedly makes the mistake then that's fine, but when it's the entire store???? No that's when you have to look to the top. This is a poorly managed store and Home Depot must do something about it. read more