Called two days ago to see if they could change the lens on my sunglasses . I believe that I spoke…read moreto Melissa and after a brief period on hold she thought they could . I came the following day and was greeted by Melissa who was extremely pleasant and she took my glasses and lens out back and when she returned they had installed the new lenses and tightened up the frames. They are in better shape than when I purchased them 18 years ago on the Army base. Thank you Melissa and the Parrelli optical team fantastic service and great people to Deal with . I have worked with Kevin in the past and again just great customer service.

My opthomologist sent me to Parrelli to try contact lenses prior to having cataract surgery. I…read morevisited PArrelli 3 or 4 times and each time there was a long wait and when I did get to be with Jonathan he got involved with other customers while I was waiting for him. I guess he tries to please everybody without regard to his schedule. Finally, after the exams he was to send a report to the opthomologist with his findings. Despite several reminder calls over about 3months leaving message from me and the optholomolgist's office the report never appeared. The last contact was with Jonathan calling me once to remind him of the diagnosis. I wasn't available at that time and he agreed to calling me later that day which never happened. And there is still no report. Maybe Parrelli is a good business but a total failure for my needs.

I was a bit worried about the place when I walked it because the place seemed out of my comfort…read morezone. The lighting and modern feel to the place was different from what I am use to, but Laird the owner put me a easy and worked with me to find a pair of glasses that would fit my face and my price range. He was never pushy, but gave honest feedback on how various sunglasses looked on my face. The range and quality of the glasses is wonderful. Although I only bought sunglasses I know I will be back for when I need new glasses. What sold me over all was that he backup is work. Any time I have a problem I can go back and he'll fix them. The place is not cheap, but the overall quality and attentiveness makes shopping there worth while.

Great experience at the Newburyport location where I was shown some pretty frames (hard to find…read morew/my narrow bridge- who wants to buy kid's frames!) from Chanel and Oliver Peoples and the woman who took care of me replaced nose pads on my current frames for free. Definitely look forward to returning when I'm ready to purchase new frames.

A well run office - the chain makes it easy to arrange last minute eye exams online. Dr. Gammon…read morewas very thorough - took the time to understand what I wanted in my Rx, and yeah, very happy with the results. The office is well run. The frame selection is down to the usual suspects - but I was able to find a pair that stood out a bit. They navigated my insurance well. My wife actually ended up returning her order for something completely different, and they were very helpful and made the exchange a painless affair. Recommended.

This is one of the most disparaging and pathetic experiences I have ever had at an eye exam place…read morein 15 years. I was consistently forcefully ignored, belittled and patronized about my capability to afford anything outside of what my insurance allowed. And the woman that handled my service or lack thereof refused any feedback on the type of glasses I was looking to purchase, she was outright indignant and belittling but yet when other caucasian patrons walk into your establishment they were greeted warmly and talked to respectfully. to make matters worse, the glasses that I picked out weren't even the ones I received in fact they weren't even in the same class. I expressed my budget and willingness of $575 to spend on glasses and yet they charged my insurance for those glasses and they didn't even have the decency to give me the ones that I picked out to purchase defeating the whole purpose of the $575 out of insurance budget, Hence I was more than fiscally able to purchase a pair of my choosing regardless of what insurance covered . I will never do business with this company again, but maybe that was their whole gold to discourage people with disabilities or under insured individuals from returning?? I could be completely wrong, well I'm just speculating but in any case I will not go back because i'm no longer a glutton for punishment.

A friend referred me and I am so grateful she did. Great people working at Agawam Eye Associates. I…read morehad a very thorough eye exam, that my insurance paid for. The Dr took his time to make sure the prescription was correct. I have had trouble distance reading with my glasses. The prescription I received is the best I have had in years. I purchased computer glasses and regular glasses. They used a frame I had with me for computer glasses, just put in new lenses. I bought a new frame and lenses for daily wear. They recommended a color frame, and I said no to that. Went back a few days later and exchanged the frames to the color frames they suggested. Lots of complements. The lenses are made on site, and are perfect. Had my new glasses in less than a week.

This is a family owned and run business. Peter and the folks are extremely knowledgeable and…read moreengaging people. They have a large variety of frames to choose from. An optometrist there who tested my eyes did so more thoroughly and with greater care than anywhere I have previously been. At 66 I've been a few places.. The frames and lenses (manufactured on-site) are more competitively priced than you will find anywhere in the area. It's a warm and friendly environment to browse for a new look, with helpful suggestions if needed. They have fixed many of my glasses, some I have had for years. They turned around a broken pair, same day, updating them into a new frame I needed for a business trip. What's not to like~ You won't find a better Eye Associates anywhere. Believe it!

I have seen every one of the doctors in this practice, although I usually see Dr. Emma Massicott…read more they are all great - kind, concerned, knowledgeable. Dr. Massicott is especially upbeat and carefully explained everything. It's true, I usually have a significant wait time . Bring a good book!

WARNING- Avoid this place. I finally switched to another optometrist after using Gurley for years…read more My appointments at Gurley's involved waiting an hour plus in his crowded waiting room. Once you are seen by the assistant and they put drops in your eyes, it's another 35 minutes sitting in a hallway not being able to see. They then take you in. At the place I gratefully have switched to, I have never waited more than 3 minutes to be seen. I also found out that the drops to dilate ones eyes work in a few minutes - not over 30 as told that's the time at Gurley's! So happy to have left this practice and so is my husband. It's sad to see lots of elderly people with their caregivers waiting for hours in the waiting room. Seems this org. cares more about $$$ than patients!

Too bad there are only five stars to award- Shelli Rubin deserves, at least, ten. She, totally,…read more"gets it" because she cares. I've needed her help with glasses a dozen, or more, times, and she never disappoints. My wife went to a Boston Opthamologist, who wrote a prescription she had filled by the Optometrists next door. The prescription was wrong, and the frames didn't fit. It took a year for them trying to get it right. She finally gave up, and took her script to Shellie. Within days, she got the glasses back, and EVERYTHING worked the way it was supposed to. I would never hesitate to recommend Shelli. In her profession, she's as good as it gets. Ten stars!,,

What an outstanding experience I had when I went to The Eye Place for the first time. My glasses…read morethat I've had for over 10 years snapped in half recently, right on the bridge. I need them desperately to see. Ordering glasses at most places would take days to come in. Teaches me a lesson not to have a back up pair around. So on a whim I found The Eye Place. First off, on Shelles The Eye Place website, I really liked what she had to say about herself, her background, and how she runs her business. As a person that has spent many years in sales, I believe in transparency and not being pushy with the customer. Shellee has those same values. Transparently speaking I just went in there to see if she had any ideas on how I could maybe fix them. She's quite lovely in person. She knows what she's talking about and treats you like your family. I felt like I had known her for years, the way that we talked. When I finally pulled out my glasses to show her what had happened, she didn't even miss a beat. She found a similar frame and popped out the lenses on my broken pair of glasses and put them in the new frames. The new frames are at a great price point. She made little adjustments on the glasses to ensure they fit my face properly. The transaction was smooth and seamless. I love my new glasses. Shellee has a wonderful selection of glasses to fit any face and designs to fit anyone's unique style. You can tell by the way Shellee interacts with you that she loves what she does and she ensures that her customers leave with a smile on their face and the perfect eyeglass frames. I would highly recommend her to anyone looking for a wonderful Optician that takes pride in their work and delivers high quality care.

Hard for me to understand that some of these reviews are talking about the same place that I've…read moreexperienced . It will be 10 weeks this Monday since I had my eye exam and was fitted for my glasses . At the 4 week mark I called left a message and received no reply . I then called 6 more times . Sometimes they said they were closed and would get back to me (they didn't) sometimes these were times that were posted as open online. Other times it said they were with a patient and would get back to me they didn't There hours seem to be whatever they feel like . This week they were closed Monday open Tueday 2 to 6 closed Wed and Thursday Friday 2 to 6 and today Saturday they opened at 3:30 and now it's 4:46 and online says closing soon open Tuesday at 2 pm . Finally I've had to file a complaint with the Federal Trade Commission , the consumer division of the Mass Attorney General's office , and the customer service of my insurance company . I'm not exaggerating when I say this is my worst experience with a business

I'D GIVE ZERO STARS IF I COULD…read more My son needed new glasses and they take our new vision insurance. We had a prescription all he had to do was pick out some frames and place the order. We had to wait for 45 MINUTES for them to place his order. Then we were told it would take 10 days for the order to be completed. NO one had called to let me know if they were in so I called back 10 days later and the voicemail message said they were CLOSED FOR THE NEXT 2 WEEKS. Why couldn't they have told me that when I placed my order! WE ARE NEVER GOING BACK

I have been a patient at Vision Depot for years. I've never had a complaint or an issue. Every…read morestaff member is top-notch, even Gracie... just kidding. I recently had another set of lenses made. If it's possible, these are the bet ever. The atmosphere, the pricing and most importantly, the staff are by far the best there is. If I lived in Florida, I'd come back for the glasses alone. Thank you all so much for the service over the years. You're the best. Harry S.

Top notch service from a delightful group of skilled people…read more Love them!

My family and I have been going to Marblehead optician for several years now. All the staff are…read moreexceptionally kindhearted and personable. Jim and Brien care about all their patrons. If your not happy they are not happy. They will go out of there way to make whatever wrong right. My family we all have tricky perscription to make but Jim ALWAYS finds the right lab to make our lenes and he ALWAYS has a more than reasonable price. Jim will also entertain you with his many funny antidotes about one thing or another, or he may surprise you and belt out in song. I cant praise these guys enough. They will be totally honest with you in regards to trying on frames. If you ask their opinion they will be open and honest and may recommend something else.They are the epitome of compassionate human beings. Love these guys. Wouldnt go anywhere else! Harris Family

it was a great experience. they shared lots of knowledge and recommendation that worked perfectly…read morefor me uninterested in their customer- i got quoted a specific . i had visited Advanced Vision in Swampscott first and found their pricing to be very high and their staff unhelpful. i went to Marblehead Opticians and had the opposite experience. their pricing was significantly less and service was outstanding- i highly recommend them

My first time there and glad I chose them. Professional and courteous staff all around in non…read morecorporate setting. Thorough exam and explanations when needed. Very good experience.