food was great!!! major improvement from the last time I was here. Drinks were ok pink one was not good but green one delicious

Service was very good, Hailey took care of my table very well Food was also very good, but did take a bit of time to get everything even after we ordered it all right when we were asked about drinks. Wasn't crowed or loud, just a normal night. read more

Met a friend for dinner Tuesday night after work at 4:30, place was quiet, seated right away. Our initial server was "off," I thought she was extremely ill, my friend thought she was stoned, we weren't going to stay, lol Luckily another server, a young black man took over and took care of us. I had a burger platter, my friend had a chicken sandwich platter, we shared the pretzel appetizer, we both loved our meals which were fresh & hot. Bill for 2 was a little over $50.00 so not bad. Easy in and out parking, place seemed clean, good food, fair price, other than the first server (who was really scary) visit was good. read more

This was disappointing. We have been to many different Applebee's locations but this was unfortunate. For starters the bathroom is disgusting. It needs a deep clean ASAP. I had concerns about eating there. When we walked in we were advised that they were understaffed. The tables were dirty and the place just felt grimy. The staff, at least, were friendly and helpful. They were working hard and we appreciated it. The food was decent. There is plenty of parking which is also a plus. read more

My daughter and I went at 3pm on November 12 I was told my little beagle couldn't sleep in her bed on the booth seat I haven't ever had a problem with her laying in her bed we will not be coming back to applebes again read more

So some friends were in town and wanted to go to this specific Applebee's as we had a lot of fun memories they are years ago so we revisited tonight. The food was not horrible everything else was lol. Our server was probably the worst server I've had in my life of 42 years. He needed to be prompted multiple times for every refill, for silverware, to take the napkins, for us to order food. There's basically absolutely nothing that he did that was a good job or even approaching mediocre. At one point I asked him for a refill on my Pepsi. Several trips by our table and no refill I asked him again. He said oh is it regular or diet, Fair question... I told him it was regular he walked to the drink dispension station walked back and brought me a diet... He screwed up the bill and with my understanding of their POS ordering system it pretty much looked intentional. Our meals each came with a fountain beverage and no beverage with specifically listed and then additional beverages were charged to the bill. When the manager was advised cuz he needed to fix the bill he tried to joke with us that the employee was trying to rip us off. On top of all of this the restaurant was maybe 20% full and people were waiting 15 to 20 minutes adjusted the door to even be approached let alone to get a table... I'm sure there's a laundry list of things that went wrong for them tonight that could be a viable explanation for all of these horrible experiences. Maybe. Either way what a freaking train wreck. read more

Last night, I went to Applebee's with six other adults and a toddler. I actually called ahead before we came to let them know we had a group of seven, including a child, and asked if there was a wait. They told me there wasn't, so we headed over. We arrived about 15 minutes later and were seated right away, which was great but unfortunately, things went downhill from there. Our server, Riley, came over after we had already been seated for about 10-15 minutes. She didn't greet us or ask how we were doing she just asked what we wanted to drink with her hands clasped and a very blank, borderline irritated expression. The whole interaction felt cold and dismissive, like we were just a burden to her. She only brought two of the drinks out at first, and we specifically asked for the toddler's drink since she was asking for it. Riley told us it was "coming with the rest." A few minutes later, she brought out three more drinks, including the chocolate milk for the child, and took our appetizer order. But still not everyone had their drinks, and we had already been there for over 25 minutes. Eventually, Riley came back to take our meal orders, again with no notepad, which surprised us considering we were a party of seven. We reminded her that two people still hadn't gotten their drinks, and she just repeated, "It's coming," and walked away. No apology, no sense of urgency. We finally got the last drinks and appetizers, but by this point we had already been sitting there for nearly 45 minutes with just drinks and starters. When our food came out, we had been there for over an hour. One of my friends had a piece of hair actually wrapped around her ribs not just a stray hair on the plate, but physically wrapped into the food. Another friend ordered a medium steak and received it practically rare barely cooked at all. Riley didn't come check on us or ask how anything was. We had to stop her as she walked past to let her know what was going on, and even then, she didn't apologize or say anything helpful she just took the plates and left. At that point, we had no appetite left and asked for boxes and the check when she returned. She brought the plates back about 20 minutes later, but we just packed the food up and left. We didn't even eat at the restaurant. The worst part is that both my friend and my boyfriend got sick afterward and were throwing up the next day after eating their food from there. Thankfully the toddler didn't eat much because I can't imagine how much worse it could've been. We spent around $200, and even with the poor service and all the issues, I still left a tip not because it was deserved, but out of habit and respect for restaurant workers in general. But this experience was beyond disappointing. I've worked in restaurants and I've managed in them, and I know what good service looks like. This wasn't it. The restaurant was nearly empty, so there's no excuse for how unprofessional and careless everything was handled. This was our first time going to this Applebee's and it will definitely be our last. read more

The food and service was awful. I understand why its so dark in there now. I had to send my salad back it was not fresh. The table was sticky that should have been my first sigh.I was picking out old dark brown pieces of lettuce, when the entrees came out the coleslaw was supper sweet and not fresh and my little 6oz steak was hard as a biscuit. I had one bite of everything and was done. I paid and then told the waitress why we didn't eat. The waitress only came to the table twice to take the order and take check. We tried getting her attention a few times. This was 630 Saturday evening.. I donated 47$ . Ive vowed this was the last time to ever go to any Applebee's again. I took my 87 yr mother home and cooked. What a waste of time and money read more

Absolutely terrible! I ordered the oriental chcikne salad with fried chicken. I was given a salad with a pile of almonds and honey mustard dressing. I told server it was wrong and she took it away. Came back with the oriental salad With grilled chicken which again, was not what I ordered. the breadstick was so hard - like it was microwaved My husband ordered the broccoli fettuccine. They were out of Broccoli and no substitution was offered. My daughter ordered hot pretzels - no issues with those. She also ordered the chcikne finger platter w French fries. the chicken fingers came out without the French Fries . The chicken was so overdone, the chicken was hard. The fries Arrived a good 15 minutes after the chicken fingers. Overall, the edible portion of the meal were the pretzels. We are done with Applebees. I hadn't gone there in 2 years bc it was so bad back then . We will not give it another try or a recommendation. The recommendation will be NOT to go rheee . read more

I went to Applebees but left after three attempts to get Spenda for the iced tea I waited 12 minutes for.

Arrived an hour before time closure, however there is no one in there. Waste of time when we couldve went someplace else. Time closing at 10? Make that 9 instead according to them. read more

It's really unfortunate how poor the service is at this restaurant. It took over five minutes for anyone to acknowledge me on a night when it wasn't so busy. One of the workers stared me dead in the eye, never said a word, as she walked past me to take a phone call outside. I didn't bother to try the food, I just left. There are much better establishments in the area and I will spend my money there. read more

This was honestly the worst dining experience we have had in agrees. We wanted something easy and quick and figured this would be a fine choice. My husband got a pasta dish, and the noodles were still hard - the chicken fingers on top tasted horrific, like they were cooked in 3 month old fryer oil. I got chicken which was fine, but it came with rice that also was hard and inedible. My child's food came out last and was steaming hot - this was the only hot meal of them all. Honestly, I never write reviews like this, but I would truly avoid at all costs if I were you!! read more

The employees are not trained very well and don't even know what is included with meals. Last month I ordered the Strawberry Balsamic Chicken salad with extra dressing and received no extra dressing, no breadstick and a total of one strawberry in the salad. Ordered the Oriental Chicken salad and it came with no chicken and no dressing at all! Today I again ordered the Strawberry Balsamic Chicken salad and it came with NO strawberries, NO balsamic glaze and NO vinaigrette dressing! Are you kidding me? Literally every time I order from this location they screw up my order and leave items out! read more

The food wasn't even worthy of taking photos of. It was the most mediocre meal I have ever had. And I will never go back to Applebees ever again. I used to go to Applebees all the time in the 90's. They had great food. What happened??? Our server was fine, albeit a little scatterbrained. We ordered the queso and chips and the queso was thin and watery in consistency. And it came in a big bowl that was filled up maybe a quarter of the way with the saltiest nachos. I asked for more queso because HOW???? Could they serve so little AND THEY CHARGED ME FOR EXTRA!!! Are you serious? I ordered the fish and chips, our server had to check to make sure they weren't out. WHAT??? They weren't. It was served without tartar sauce or lemon I had to ask for lemon and got one teeny slice. Gee thanks-we wouldn't want make the plane go bankrupt or anything gotta save those lemons! I got it with the macaroni and cheese , it's awful! And I got garlic mashed potatoes they were barely above room temperature. They weren't warm. The only thing good about my meal was the strawberry banana smoothie. I will NEVER go to another Applebees. How is this place still in business? It was nearly empty at 7pm on a Sunday. read more

Walked in and waited for 30 minutes when it was 3pm and dead in there, got to the first table and it smelt like dirty bath water and a dumpster, got a second table and everything was sticking to it. Definitely a dirty place to go and terrible service would not recommend to anyone, I would recommend going to Olive Garden around the corner. read more

Walked in with my Spanish wife at 9:45pm was seated in the bar area wasn't served drinks or anything, waited 25 mins another couple that was white walked in and sat at the bar and was served drinks and food then waited another 20 mins later and still not served, 3 Black girls walked in and waited and started getting irate and we started getting irate and the bartender said he would be with us shortly and still nothing the manager was a women and we felt like she didn't care about anything either so my wife and I walked out and went to the Applebees on chili Avenue and was treated better than the one on west Henrietta rd so my wife and I tipped the waitress $50 for being such a great waitress, never going back to west Henrietta Applebees and wouldn't recommend to my dog!!! read more

This place is trash. We had a $145 order it was all wrong, employees fighting, swear words flying absolutely ridiculous. We tried to call to see if we could be refunded for food we paid for and did not get, but someone kept picking up and hanging up. Do not order from here! read more

I stopped here for a quick lunch. The food and service here is generally pretty good. My favorite is the Fiesta Lime Chicken. Service was a tad slow today but that's to be expected due to staff shortage anyplace you go. It was a very satisfying lunch. Being able to pay with the machine on the table is a plus as well. read more

Applebee's Grill + Bar - Flamingo Crush - American Near Me - Rochester, New York

The service sucks. Mashed potato tastes like boxed mashed potatoes, chicken taste burnt the onion rings and onion rings everything tastes mine except the french fries. They're taking your money. If my newer taste like this I would have went and got a garbage play read more

Applebee's Grill + Bar - Chicken breast combo planner - American Near Me - Rochester, New York

I really feel bad for the people who think this is good food and cannot afford to dine at a real restaurant. When my wife and I were younger this was our "go-to" restaurant, the food quality was better and our kids loved it. I rarely enjoy chain restaurants now, but for sentimental reasons we decided to give Applebee's a try on a rainy Wednesday night. We will never return! Steak was like chewing shoe leather, mashed potatoes tasted like instant flakes, riblets reminded me of beef jerky. Everything was either bland or over salted. Order was wrong, missing items, most of the food inedible, overcooked or undercooked. So sad that these places still exist, its quite obvious the kitchen has no formal training in food preparation and the parent corporation cares little about quality and consistency. read more

I went to lunch at this location yesterday with approximately 20 women. Our server was David. He did an outstanding job. We had a reservation and individual checks were requested. He did a great job of keeping all of the orders and checks accurate. The food was really good and plentiful. His patience with all of us elders was a gift you rarely see. The only negative was the carpeting is older than dirt and needs replacing. read more

Applebee's west henrietta was awful. Unfriendly staff. We waited a long time for anyone to greet us and take our order. We finally left and went to another restaurant. Wouldn't go back there again. This abblebees has had many bad reviews. Seem nothing had really changed. read more

We arrived and waited to be seated for approximately 3 minutes, the host that sat us was confused and appeared to be very unprofessional. We then waited approximately 2:42 seconds to get our drink orders the woman that took our drink order was professional and quickly took our order with no issues. The waiter then forgot the order and comes back 8:16: seconds later to ask for our order again. While waiting for our food the host was squatting behind the table vaping and then took a sip out of a double cup... he was also throwing up gang signs. We then received our food and it was lo-key mid I asked for blue cheese and got ranch. We got the Shrimp Alfredo with our broccoli and they gave us a large amount of broccoli. We ordered a smoothie and never received it. The waiter forgot the boxes as-well as the discounts and needed to be reminded that we needed boxes twice. Food was overall okay. Would not recommend this Applebees read more

Applebee's Grill + Bar - American Near Me - Rochester, New York

THE ABSOLUTE WORST EXPERIENCE! Came in and after waiting 30 MINS and asking THREE TIMES for service no body even acknowledged our table of TWO! WE NEVER GOT SERVICE so we left. There was one kind manager who at least brought us drinks. Absolutely infuriating to see every table after you being serviced. Busy is one thing but to be completely ignored is another. read more

Wasn't very good... my husband ordered a 7&7 , that's whisky and 7-up , they changed him 75 cents for ice !!! When I questioned the server she passed the buck to the manager, the manager passed the buck to the computer ! He did not take it off the bill so we will NOT go back !!! read more

Where do I begin, the hamburgers were bleeding all over the table. Have you seen the movie Saw, it was like that in a booth table. My ice cream arrived before my meal, which is fine but I am not French? Do I look french? I know in France this is acceptable but this THIS is Henrietta ny Also my drink tasted like a slurpee but was it? Of course not read more

Applebee's Grill + Bar - the outside of the restaurant - American Near Me - Rochester, New York

Staff is supreme and if you are celebrating a birthday, Brianna will hold down the fort!

Oh Applebees. I'm trying so hard to like you. But when I get French onion soup that's only filled less than halfway....I just can't. I know there isn't a real chef back there. But even a food prep staffer knows how to properly fill a soup bowl. This is the THIRD time it's been served like this to me. I was able to get 9 spoonfuls of broth and 11 small slivers of onion (yes, I counted). Pics don't lie. Please do better. Please. read more

Applebee's Grill + Bar - Seriously? Do you even care, Mr Cook? - American Near Me - Rochester, New York

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Don't bother. Because the wait staff, hostess,and manager. Seem to hate you for coming into their restaurant. The wait staff is too busy on their phones and or at the bar with boyfriends too be bothered with a customer. When you finally get your food it's cold, the drinks are week. The service is the straw that breaks camel's back they give two craps about you. Don't bother wasting your money at this Applebee's because you will end up unsatisfied. read more

I'm rarely out in Henrietta to eat and if I am, Applebees isn't usually on my may of where to go. I've been to Applebees tons of times In my life and I like to try new places or satisfy my Indian cravings when I'm out this way. But they have lunch specials for a good price. I got a half a oriental chicken salad and a bowl of French onion soup for 10$ total. Our waitress was really nice and patient with us because my friends and i were catching up and not paying attention to the menu for a while. She was attentive and was a great server. You can get bad service or food anywhere. I did see some pictures of their takeout food and I would probably stay away from that, but my experiences there have been fine read more

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service was not good at all, we sent back a steak, and my moms shrimp was still raw/gray. all the servers and managers were having conversations and having drinks while we were eating and in need of assistance. waitress had an attitude, and the servers were of no assistance. Brianna. D was our server. DO NOT come to applebees in Henrietta, NY. read more

Went to dinner tonight. The food was great, atmosphere was comfortable. The service was above expectations. Our waiter was a young african American gentleman who was the best waiter I've had in my 57 years. He never wrote anthing down, got everything completely accurate, was attentive, yet not overbearing. Unfortunately, i did not catch his name but hats off to Applebee's for spotting such talent and hats off to him for raising the " bar"! read more

If I could give zero I would! The absolute worst service I have ever had!! Wait did I even have a service?!! I mean we sat down and waited for 15 minutes for our waiter- there were maybe 15 tables of people. So when he came we ordered, every l thing our drinks, apps and meal. Another 15 minutes our salads came out with no napkins, no drinks and a dirty table.... I had to flag down a different server to clean the table- I asked this server for drinks and silver wear and she was like my friends one night stand- never saw her again! 5 minutes later our waiter came out and I asked for both silverware and drinks.... He brought me the silverware but no drinks! Agh my mouth was as dry as the Sahara Not once during our meal was our waiter.... Agh read more

I have only written 2 other 1 star reviews, but its truly deserved. One might ask and I feel this way myself - Why have you been so many times if you have had so many bad experiences? Over the Christmas season we always buy a bunch of Delta Sonic packages because they have excellent deals that include a $20 Applebee's certificate. Often we give the Applebee's certificates away but this year we thought we would keep a few as we live near-by and thought the Carside to-go would make for an easy dinner option. We did the Carside to-go about 4 times between Feb and March this year and only one time was our meal ready at the time quoted. 10-20 minutes we waited over the time given. Only one order was correct and how we ordered it. They have forgotten salad dressings completely, left off major portions of salads ie: Thai sauce on a Thai chicken salad missing, Put mayo on sandwich when asked for it off, french fries given instead of onion rings that we paid an up-charge for and one salad that was literally half the size it should've been. Online ordering isn't user friendly as it has minimal options to customize, you would have to type in comments or call to order if you want options not listed. Although customization and even their general way of making items will likely be wrong when you get your order. Online ordering also doesn't always have newer items listed to order online. They added a Nashville chicken sandwich to the menu which I was really excited about but the chicken was really dry, overcooked and had minimal hot sauce on it. The only positives I could think of were when I actually got the onion rings I ordered they were super crispy/excellent. My husband also liked the flavors in the Southwest steak salad. Overall poor meal option vs location and Carside to-go not great or convenient. read more

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After a 40 minute wait we were called to be seated. One has to wait outside and be texted when the table is ready. We went for the 2 for $20.00. The choices are a shared appetizer or 2 side salads. We both choose the Caesar side salad for a starter which was very nice with crispy Romaine, a handful of seasoned croutons and some shredded Parmigiana cheese with some Caesar dressing. For our main course, we both choose cheeseburgers which come with French fries. It was not too much of a wait for our cheeseburgers. Both of our burgers were very thin patties compared to Applebees burgers we have enjoyed in the past. Perhaps the regular burgers, which cost slightly more as there is no side salad, are made larger/thicker? My burger was cooked well(choice was "pink or no pink"), but it was so thin and well cooked that it was in pieces in the bun, making it a bit difficult to eat. It was almost like eating a Sloppy Joe. The cheeseburger has red onion slices, tomato, lettuce and pickles inside the roll. The taste was good, but very, very difficult to hold together. Our waitress was very pleasant and as attentive as she could be on a busy Saturday evening at the dinner hour. read more

Worst dining experience i've had! I understand that it's late and the waitress was tired but that doesn't excuse the chefs. I was the last person to get my appetizer when everyone else started to get their entrees. And when i got my actual food my steak was severely undercooked and everything was freezing cold!! Chefs need to get brutally violated by gordon Ramsey himself. AND THERE WAS PLASTIC IN THE ICE CREAM! read more

Had to listen to the party 2 tables down playing games and movies on their phones loudly. Service very slow, and the place needs a good cleaning. We like Applebees, but will go to a different location. Been here over 35 min and still no app. read more

Ordered curb side and I was pleasantly surprised with the experience. I ordered meals off the app and scheduled my pick up time. I received my food within 5 min (I was a few minutes early to pick up) and when I got home, everything was packaged nicely and still hot. I ordered the chicken fajita roll up which is my favorite item on the menu, kids corn dog and fries meal, and the pretzels with beer cheese for an app. All was delicious! read more

Nathan was a FANTASTIC server!!!! Ordered the lunch 1/2 and 1/2 special at 12pm. Enjoyed the fiesta chopped chicken salad and shrimp pasta dish. Unfortunately the food took FOREVER to come out. We didn't leave till 1:30... So much for an hour lunch break. read more

Applebee's Grill + Bar - Yummy!!! - American Near Me - Rochester, New York

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