My family and I came in to try this new location in Rochester and were really excited to try it!…read more The staff here was super friendly and agreed at this right away! We made our orders on the mobile kiosk . We ordered french fries with cheese sauce on the side a holiday cookie shake, which is sugar cookie, frozen custard top with whipped cream and sprinkles, a big Shack and a regular Shack burger. Everything was delicious, but I do have to say that I ordered my burger well done and I noticed it wasn't, but that's okay. I also really like in Henrietta that they have a drive-through, but they're lacking here in Greece which is sad. I hope to come back soon and try there sticky coffee, pudding shake that sounded really good. They were out of it at the time we went.

First experience with shake shack ever. Found it to be okay, nothing amazing…read more We were greeted by a lovely girl who asked if we were paying cash or credit. I don't even know what I was ordering..... but she explained to me that if I'm paying with cash I should order at the register, if I'm paying with card, I should use the kiosk. There are four kiosks nothing irritates me more than these kiosks everywhere you go now. Where is the Customer service??? Anyhow, I asked the same young lady what this "shack sauce" was like, she has said it's hard to explain, it's mayo base with some paprika in it. She said it's kind of like chipotle sauce. I asked if it was smoky? She said that I would have to try it myself. Dang, if it literally didn't taste like mayonnaise with paprika. I gotta tell you. I was really disappointed in its lack of flavor. Maybe because we're all used to an orangey looking sauce having more flavor to it? Anyway, I ordered a cheeseburger with my specified toppings and the shack sauce on the side. My burger came out with tomatoes on it, which I did NOT order. Glad I could easily pull them off. I do wish I asked for extra pickles because I could hardly taste the ones that were on there. I had initially asked for Mayo on my burger and the cashier pointed to the Mayo packets on the counter. I also asked for water and she pointed to the paper cups and water dispenser at the counter. ROOM TEMPERATURE WATER..... ugh, no thanks. Had to ask for a side of ice. I heard a customer at the next table over talking at the about onion rings but I did not see them on the menu board. I also saw a photo of a French onion burger but no price on that either. My total was. $12.40... The cashier asked me if I was paying with cash or card and I said cash and I handed her the $12.45. She proceeded to ask me if this was exact change??? (Do these kids not know how to count cash?). So anyway, I told her no, there will be five cents change and I headed her off and I said and I'll take the receipt, please. Overall, I might come back.... But am in no rush.

Waitress (~31 years old, blonde hair pink highlights). INSISTED that there is NO PUBLIC RESTROOM…read more My husband and I were just trying to get some food. Will never come again.

The fries were medicore and they beat me out of my change. The people that were in their was drunk…read moreand looked a mess and they were young and didn't know no better. Also the staff was a little off too. I haven't been back and won't be back.​

Came here after the Redwings struck out the TACO player and we all won FREE TACOS…read more The gentleman at the counter was super friendly! Our order was made perfectly. Food was done in no time! Tacos were DELICIOUS! Who doesn't love Taco Bell tacos? Interior of restaurant was clean and modern decor. Loved the vibrant funky wall of sauce packets.

While I realize it's not the staffs fault that an item on the menu has been discontinued- why is it…read morestill appearing on the menu? (Didn't say anything, just frustrated when you see a commercial for their chicken nuggets, heard they were good, stop and see they have them on the menu just to find out they've been discontinued...bummer! So I tried a small nacho fries and also ordered a small cinnamon twist. While the twist were delicious- the fries were inedible and left a horrible taste in my mouth. Im not sure what the seasoning is that they used but mine were half without any and the other half of each fries was doused in the bright red seasoning. They really were inedible.

The food looks good. The waitress was really good and the food came out really fast. The place…read moreneeds cleaning in the booths down in the cracks, there's alot of hair, crumbs, dirt and other stuff.

Our server was very attentive and friendly. He even asked unprompted to put my son's order in…read morefirst even though my husband and I were still deciding what we wanted. The ambiance is your typical chain restaurant. It was kind of loud, but not so loud that I couldn't hear my party talk. They have a lot of burger choices and any burger can be made into a veggie burger, which is awesome since I am a vegetarian. The food was fine. Not amazing but definitely not gross. I would eat here again.

Ordered. Cheeseburger plate with home fries, french fries, everything and extra meat sauce. It was…read moregood. Some restaurants have a meat sauce that has odd flavors and this was not one of them. I was able to finish it, but it was plenty.

portion quality…read more great pricing customer service clean restaurant family owned fresh ingredients

Horrible service they have 10 people working and no one has a clue of what is going on! They are…read moreall walking around and if you approach a team member they ignore you Took 15 mins to get 2 sandwiches. To top it off they were not even busy (unusual) not inside nor drive through. This location needs help to be up to chick-fil-A standards

I don't typically go to fast food places, and when I do I rarely go to Chick-fil-A mainly because…read morethere isn't one near where I live. I do travel a lot though for my job so I have the opportunity today. Stopped in mainly because I want to try the Polynesian sauce. I buy the regular barbecue sauce by the bottle at my local grocery store however I've never had the Polynesian and they have it at the same store so I figure a couple little packets to make sure I like it. Place was nice and clean, the men's room was out of paper towels however I told the guy behind the counter and he immediately went back there and fixed it so that's a good thing. I was there at 10:00 in the morning, and I didn't have any idea that they actually serve breakfast at Chick-fil-A. I get up at 1:00 in the morning so at 10:00 a.m. I'm ready for lunch anyways, so I ordered a chicken sandwich. Wasn't until they actually had it made for me before I realized, when I saw the sign, that they serve breakfast until 10:30. I'm bringing this up because I have been at a McDonald's for example in the past and tried to order a fish fillet at 9:30 a.m. while breakfast was still going on and they wouldn't do it. I don't know if that is still a thing or not however chick-fil-A apparently it isn't because I was able to score lunch during the breakfast hours. Of course not knowing that they actually serve breakfast I have to go back now and try a couple sandwiches. But anyway overall a good experience, I didn't read any other reviews on this particular location to figure out why they've only got less than three stars however as far as I'm concerned everything was good. Service was quick, place was clean, everybody was polite, had to wait a couple minutes for my sandwich but they made it fresh while I waited because like I said it was still breakfast time

My second visit to Shake Shack. Both times, food and service were excellent! My first sandwich was…read morea single burger which was tasty and juicy. The size of a single patty is just right for my appetite and the topping were fresh. This time, I had their boneless rib sandwich. They serve it North Carolina style, topped with slaw, pickles, and a light BBQ sauce. Delicious, and a meal on its own. I ordered online both times and picked up inside. Service was very friendly, both from two young women, then by a middle aged man. The store was immaculately clean. Easy entry from the Clay Road side.

First time eating at a shake shake. It was a cool experience. I wasn't a fan of their fries, but my…read moreburger was phenomenal. I had the French soup burger and it was a solid choice. My friend had the regular burger, and was jealous of mine. I liked that they served wine, that different, and they are discreet about it. Their wine comes in cans, so you don't stand out. It was a fast food environment but XL. Their staff very helpful and friendly. You can order at the register or at a kiosk. If you order wine at the kiosk you need to flag an employee to check your id, and they enter a code. So if you are opting for beer or wine, I would suggest just going to the counter. The place was spotless, wasn't too crowded for its location, and so didn't feel like the wait was long. After you order, you have a seat and they bring you the food. Next time I will try a shake.

Great place for trivia and meeting people and the food is great plus the bartender Tina is the bestread more

We came here because it was quaint and we can come to see the water (too bad the lakefront across…read morethe street is no longer accessible to mere mortals). Had a hot dog and ice cream. It was pricey for what it was, but we were in vacation mode so we weren't phased.