I don't even know where to begin. This was easily the worst dining experience I've had in a long, long long time. [[HIGHLIGHT]]First off, the place is filthy.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]And when we got there, they handed us packages of plastic utensils, announcing that they had run out of silverware.[[ENDHIGHLIGHT]] Just getting a table was a project because they didn't want to open up a section, claiming that they didn't want to dirty the tables. Of course, the service was painfully slow. Long periods of time where we never saw our server. But worst of all was the food. Simply terrible. I ordered a burger thinking that they would not be able to screw that up. But boy was I wrong. My burger was cooked beyond recognition. Basically a chewy hockey puck. It's a miracle this place stays in business. read more

Absolutely PHENOMENAL meal here tonight. Our server angel was amazing & the manager came to check on us several times. Love their new burger & definitely wasn't expecting to love it too much especially for it being an Applebees burger. Amazing staff working tonight!! read more

Applebee's Grill + Bar - Melted queso burger - American Near Me - Richmond, Virginia

Burgers were not done, food was cold waitress kept her attention on one other table, my rubs was not done even the ones I took home. My water had something black floating in it. Almost got charged the wrong items. We will not return read more

Though the lunch meal was good, [[HIGHLIGHT]]the mens restroom smelled horrible and was not very clean.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The odor could even be noticed throughout the restuarant.[[ENDHIGHLIGHT]] That is just not acceptable. read more

[[HIGHLIGHT]]This Applebees was a whole vibe!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I did not expect to enter an Applebees to such a lively crowd on one of their DJ nights.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The jams were great, LOVED watching the dancing[[ENDHIGHLIGHT]] and the service and food was great [[HIGHLIGHT]]Thanks for turning a boring Tuesday into a fun time!![[ENDHIGHLIGHT]] read more

Went to a late lunch with a coworker. The Service and attention was excellent; [[HIGHLIGHT]]can't really say the ambiance was great but as expected at a chain.[[ENDHIGHLIGHT]] Food arrived quickly and was prepared well. I was pleasantly surprised at my experience. read more

Came in at 6pm with my wife. The place was maybe a third full. We ordered diet Pepsis which took our waitress ten minutes to bring to us. Because we've had bad experiences in this area where restaurants serve appetizers followed closely by our entrees, we decided to stagger our order. So we ordered nachos as an appetizer when she brought our sodas. At 6:15 she came by to take our entree order (burgers). At 6:40 our waitress came by to say our food should be out soon. I asked her to clarify if she meant our entire order and she said yes. I told her we did not want to be served our appetizer alongside our entree and she said "I got you." We've been in this place for forty minutes now and thirty minutes since we ordered our appetizer. At 6:50 I went over to the bar and told the bartender I wanted to speak to the manager, which she said no problem she would get one. At this point we had decided we just wanted to pay for our sodas and leave. At 6:55 our waitress came by with the nachos. I told her I had requested to speak with the manager (to which she replied "I got you"). Looking at the nachos, the cheese sauce had formed a skin so it was clear these had been sitting out for a while. I decided this terrible restaurant and its imbecilic staff had wasted enough of my time. So my wife and I just up and left. The table next to us (who had requested their check 20 minutes earlier from the same server) watched us in envy as they continued to wait on the most basic of tasks that this waitress couldn't fulfill. Again the place was a third full so no one here was busy or backed up. Terrible service and we will never be back. To anyone reading Kickback Jack's is just up the road, which basically has the same menu and prices but they also have great servers too. I had a pregnant waitress the last time I was there...she went out of her way to check on us and made sure we were happy. So we left her a 25% tip. The one at Applebees got squat but frankly I still feel ripped off even without paying a dime. Avoid. I posted mostly the same review on Google. Someone from corporate posted a response asking me to leave my contact info. so that someone from this location's management would follow up with me. As I am a glutton for punishment I did so. A Michael S., who identified himself as the Kitchen Manager emailed me asking when would be a good time for him to call me. I replied but never got a call or email about it. So for anyone reading, if bad service can ruin your dining experience the way it can mine, do not bother with this location. read more

Service was good the place was packed but they still prepared our food quickly. The food was nicely done we ordered their all you can eat and the taste was there every-time. [[HIGHLIGHT]]The atmosphere wasn't that well due to the place being packed but other than that everything went nicely and smoothly.[[ENDHIGHLIGHT]] read more

I'm going to start off. I've been going to Applebee's for years. One thing that has been consistent is it's never consistent. This includes service, cleanliness, and friendliness of staff. Traditionally an Applebee's it always appears that it has a dirty feeling about it. This includes the bathrooms, the seating area as well as the outside patio. The staff is genuinely not pleasant and spend more time talking to each other or people that they may know or come in all the time. The food is an average portion, sometimes I feel it's not hot enough or kept warm enough before they serve it. For the cost, it would be average for what you're getting. Typically Applebee's draws usually a little bit more of a rougher crowd as well. They definitely are a hangout place. Ranking: out of 10 Ambiance- 2 Service- 2 Cleanliness- 1 Friendliness- 2 Cost- 3 I would say Applebee should follow their own slogan "eating good in the neighborhood". I think the food would be better if it was more consistent and a bigger portion. read more

Applebee's Grill + Bar - Oriental Chicken Salad - American Near Me - Richmond, Virginia

Just a bill for drinks, I ordered food as I was extremely hungry but had to cancel it as bartender was coughing all The time, not wearing a mark and putting her hands on her mount. DEJA R was polite and I really like her but it's not fair to me as I am traveling for a family and don't want to get sick. Its a ghost town after 10 pm, it's not fair if I get sick during wedding. I am sure to follow up with apple bees, if I get sick for my cousin wedding in three days. It's sick that's there are no policies in place. I am not that guy but after thinking for a while and still seeing her cough hard I had to tell Deja, that at least you should be wearing a mask. It's not fair to customers. Please put some controls in place. I get it. It's hard to get people lately but why I should get sick. Really really angry and disappointed. read more

Nice dinner at Applebees tonight My wife's chicken and shrimp blackened was very good I had the shrimp bowl and liked it as well staff was very friendly and attentive Nice casual meal read more

Wait staff belittled customers loudly the entire time we were there. Salad was brown and wilted.

Visited this Applebees for a late meal and i was very disappointed. I was sat at a table and it seemed like i was just forgotten about. They had one waitress serving multiple tables when there was help all around. When she asked for assistance from another employee she was told that she couldn't help. Even for the atmosphere being enjoyable i was not pleased with the service or lack there of i received. Upon leaving that's when i was noticed and asked to stay and order at that point i was ready to go. read more

I haven't been to this location in years but I see it's still the same. The food was great we made it there just before happy hour was over. Although I messed up I thought I was getting one of my items on the happy hour special but didn't realize that until I got my check. I wish our waitress had've brought that to my attention by saying hey do you realize that those are not on the special cause I was debating between the happy hour specials and the appetizer combo. Which would've came out a lot cheaper than what I had originally ordered. But regardless, I had a great time the waitress was great the food was good. So it was a great Friday evening. Oh I also ordered the nachos with spinach dip. They give you such a large amount of chips that I was even able to finish them or the wings. We had to get to go trays. read more

Applebee's Grill + Bar - Buff Double Crunch Bone-in Wings - American Near Me - Richmond, Virginia

Understaffed. Slow. Even allowing for pandemic low staffing, they are still low staffed. And the staff has NO hustle, no sense of urgency. Very disappointing even for the npt high level of expectations that I had of Applebees. read more

Let me start by telling you this isn't a rating on the food. I have eaten here in the past but it's been so long I certainly can't remember. I think it's about the same as other Applebee's, no worse no better. What I am posting about is the experience in the bar. I've come here for years while I'm in Richmond. It always seems to be on a Tuesday night when Jen is bartending. Every single time she is phenomenal. Great personality, remembers what I drink and on her game. In fact this past visit I was actually amazed she remembered me, it had been nearly a year since I was in town. She not only remembered me, but remembered my job, and the different beers I've drank over the years. The crowd is fun too. They all know each other but unlike some regulars, they like to talk to everyone and have a good time. If you're not into that, don't worry they'll leave you alone. But if you are looking to meet some new people for a few hours and have a few laughs...they are the ones to do it with. Jen is great, she knows how to build her business and I'm sure it's because of her that they are always packed when she works. read more

It doesn't matter the location the food is just not up to standards. The service is not the problem. They really need a new menu and a new look to stay in business read more

I got the Classic Broccoli Chicken Alfredo. The chicken was the only thing i really didn't like (that's only bc i'm a texture type of person) but the noodles, sauce and broccoli is what made this dish really good. Overall it was pretty good experience I have no complaints when it came to the service. read more

Applebee's Grill + Bar - Classic Broccoli Chicken Alfredo - American Near Me - Richmond, Virginia

We went to the Applebee's in Colonial Heights. They only had two sections of the restaurant open. We just wanted a drink, so we asked the host if we could sit at the bar and he said yes, the bar is open. We sat there for 20 minutes and not one person came and asked us what we would like. There are servers walking around but not one person came and ask us what we would like. I would say it was the worse service, but we didn't get any service. I will not go back. Applebee's has gone downhill in the last few years. It's a shame. We use to go there all the time. read more

Food was amazing.Went after 9 o clock to get the half priced appetizers. Service was really quick.

Decent food. Good service and pleasant staff. Wait time for food was about 40 minutes. Good thing we had ordered the onion rings to fill us before our meal. read more

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Hubby and I had running around to do and dropped into Applebees for lunch on Friday. I cannot for the life of me remember if it was early or late but the place was not crowded and we loved that. We were greeted very courteously with a smile and asked if we wanted a table or booth. That is also something we like, as we prefer booths, not sure why but we do. Our server, I'll preface this by saying I am seriously wretched with names, however this one, I will never forget. Our server's name was Fantasia, and she is a lovely girl with extremely gracious manners, who would befit an upscale restaurant. That is saying a lot, her skill level surpasses this establishment. That being said, the food was good! My eyes are DEFINITELY bigger than my stomach that is for sure, but everything was wonderful. I cannot remember the name of what I ordered, some kind of meat stew thing on top of potatoes, and my husband had ribletts, we shared Mozzarella sticks, all cooked perfectly. The meat was tender, and delicious, the food was not greasy or salty at all! DEFINITELY will go back!! read more

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Server- "How was your food" My husband pointing to his untouched plate- "This is awful, the noodles are slimy and the sauce is watery, do I have any other options here?" Server- "haha yea no one likes it... I'll get your check!" read more

I ordered my food online, went to pickup my order, I stood at the hostess desk at the front door for 5 minutes (no hostess) and not one employee acknowledged me standing there. So I decided to call Applebys, no answer. The hostess was sitting behind a partition with holes in it, where she could see me,on the other side of hostess desk and never acknowledged me. A customer walking out told me she was sitting there. I saw her but I thought she was a customer. The food was good, but the customer service is horrible! read more

Great for birthday parties they sing and dance at this location. The 2 for 20 dollars menu is a great way to eat well for the night. read more

Applebee's Grill + Bar - Food - American Near Me - Richmond, Virginia

Food was delicious..i had the salmon and it was cooked perfect. Drinks were awesome at the bar and the atmosphere was laid back.

Good service New updated technology for ordering & gaming Food was good Always one available in good distance read more

I was in town for the weekend. My grand children all wanted seafood. I spotted an Applebee's on site, I wanted steak. Worst steak I'd ever tasted. The steak was near cold, not hot right off the grill. The steak didnt taste good or wasnt seasoned. read more

The fries green beans are awesome! Frozen or not they're awesome, They're worth the extra star here. The meal was overly expensive and went down from there. The service was mediocre, The three cheese macaroni with chicken tenders was terrible. It tasted like one of those 98 cent pasta sides you buy from the store. Yuk. It gave un-ending heartburn and up Chuck for the rest of the night. My bread stick was hard and dry, and the 3.99 drinks are just hype. They're small and they don't have much alcohol in them. Waste of money. Would I come back to this location, nah. read more

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Visited Applebees for the first time in a while tonight. My boyfriend had an issue with the taste of his chicken tender entrée and didn't eat much, which after tasting, I completely agreed with. I had already asked our waitress, Barbie, for the check, and I was nervous to send food back. However, when I told her about our issue when she went out of her way to take care of our problem which I really appreciated. Amazing service from Barbie! read more

Tried this location again for a 3rd time and it was worse than the other 2 time I was here. We were seated by the host who was cool. We sat there over 15 min and no one came to get our drink order or even acknowledged we were there, in fact they didn't even noticed when we left. This location is the worst in the Richmond are and there are better places close by that at least will take you drink order 5 minutes after they seat you. read more

Been visiting Richmond for work for the last three weekends. I have to say I am impressed with the bartender staff at this Applebee's location. On the second weekend I was here, they knew my name and the two drinks I always drink, draft miller light and a double Jameson neat. Just went to a competitor of theirs because it is close to the hotel, big mistake. Could not even get noticed sitting at the bar for 10 minutes. I have learned my lesson, stay with what is good! I appreciate you all and your service standards Thank you all read more

Our waitress Meagan was really accommodating and kind. Kudos to her for her attentive service!

Here for Happy Hour! Drinks could use more alcohol but overall ok. My bones less wings arrived very soft, as if they rushed to cook them! But other than that, no complaints! read more

Went to this location about 6 months ago and the service was horrendous! Our waiter Joey referred to my son as a it , I didn't catch my mom did , he left our table and didn't return . After we ate our meal , I sat waiting for the check for an extra 30 min , I didn't know where our waiter went . I eventually went to the bar and paid my bill no tip either . Listen I worked tip jobs before and every welcoming service I always treat with gratitude. This day I'm not sure what happened . I will never come back to this location . read more

i had ordered a chicken tender tray and my girlfriend ordered a four cheese mac n cheese honey pepper chicken tender plate. my chicken tenders were good the fries were okay they were a little hard to chew. my girlfriends food was nice and hot chicken was good and cheesy 10/10. our waitress was polite and kind but she didn't do as much checking up on us as i liked. no refills or did i have a chance to ask for honey mustard. i felt this was her first day on the job so i understand how nervous it can be talking to random strangers. read more

I remember going to Applebees as a kid and I can say the food has gone downhill. At this particular Applebees, the service was ok, but the food was pretty bland. There was nothing special about the dishes and no particular dish that I would want to eat over and over again. I recommend going to this restaurant when other restaurants of higher quality are full or busy. read more

Applebee's Grill + Bar - American Near Me - Richmond, Virginia

Applebees in Moorefield Park, Richmond, VA is terrible. The steaks were tough and the A1 sauce was extremely watered down. We had to beg for silverware after the meal was served. Finally, the point-of-sale device on our table was for another table, so I had to trust the server with my credit card. I eat at the Applebees chain in many towns, and I an generally impressed, but this joint gave me the impression that it was about to die. Eat elsewhere! read more

After a 6.5 hour drive my family was starving. We chose Applebee's because it's a stones throw away from our hotel. Placed the order (dietary)with special instructions and waited close to an hour to be ready. Upon arrival they couldn't find my order and suggested it might be at their other restaurant 4.6 miles away, I assured them it was their restaurant and she checked again and found my order. Something told me to check the order before I left and I am glad I did NONE of the instructions had been followed. The young lady claims there were no special instructions and offered to redo the order, after waiting over an hour for our food I wasn't waiting any longer. I asked for a partial refund and she declined and stated it wasn't their fault, I ordered through a app and I needed to take it up with them. I left the bag of food and called the service and received a full refund. They've not only lost a customer at this location we won't patronize their restaurant in our hometown. Way to treat your customers Applebee's!!! read more

I am giving a 5 star review based on the customer service. I ate on the patio with my dog and the server went above and beyond to make sure I had a good dining experience. We were the only people on the patio so it was quiet and relaxing.. a perfect evening after a long drive. read more