If you've even remotely started reading my reviews, then you've likely already caught on that Applebee's tends to be among the few chain restaurants to which I remain fairly loyal.
Yes, I will admit that the menu tends to be paint-by-numbers. In fact, so is the interior decor and the customer service.
Yet, there's something relaxed and comforting about the place and I tend to enjoy it no matter where I am. This typically results in a 4-star review, though on occasion I do find a location that isn't up to par for a variety of reasons.
I visited this particular Applebee's in Fishers primarily because it was amongst a group of retailers I planned to visit on a fun Sunday afternoon gift card spree that included having used a gift card for this meal.
Applebee's lost a star before I even entered the doors. While the design of most Applebee's locations is quite similar, there's some individualization among the restaurants. While most locations have accessible parking all along one side with their "Curbside-to-Go" parking next to that, this location actually has the Curbside-to-Go parking first followed by accessible parking.
What?
So, individuals with disabilities have to walk/roll farther to access your front entrance while Curbside-to-Go customers get the spots more in the front and, in actuality, a little bit farther away from the front doors? That doesn't even make sense. To make matters worse, these spots are on a serious slant and this is a serious risk for anyone in a wheelchair. I actually had to catch my wheelchair from wheeling down into the street. This is a basic but important design flaw.
As you go in the standard two-door entrance, you get to the host area with the typical Applebee's design of bar in the middle and two dining areas to the left and right. As seems to be true of most Applebee's locations, the left area is easily accessible and the right area requires that you go to the rear of the restaurant to go up a small ramp. The ramp itself is workable, but it's particularly weird because this ramp is almost precisely where the side entrance (that is hardly ever used) is located. Again, this is just bad planning.
I ordered a simple cheeseburger w/fries along with my usual unsweetened iced tea. My server was Braden, who was friendly but who seemed a tad overwhelmed by his table load despite it appearing the place was about 1/3 full. The food was decent, though not quite as good as usual and the sandwich actually was falling apart on the bun (ie, it was under-cooked). I received one refill with no mention of another despite the fact that I lingered a bit to read my Sunday paper. On the plus side, I didn't get any weird looks for using an e-gift card.
There are Applebee's locations where you get a sense of that whole "neighborhood grill" concept. These are the ones where you feel comfortable, feel welcome, and you feel like you can linger and enjoy your meal. Oh sure, they're corporate settings and you never quite forget that, but they are corporate settings with an awareness of good customer service.
Then, there are locations that seem to have forgotten the customer service side and focus almost exclusively on the paint-by-numbers corporate scene that almost feels like they have a target goal of how long you can stay at your table. I felt more like a number here than a valued customer.
I certainly wouldn't recommend this location for someone with mobility issues. The Castleton location isn't; that far away and it's got a far better design for wheelchair access along with generally friendlier staff.
Applebee's continues to be one of my favorite chains, but today's visit was a reminder why I still prefer to go local. read more