I've been twice. The first time, I experienced the same problem that most places that serve alcohol are known for: service reduces if you order non-alcoholic beverages. Other than that, the first visit was uneventful. The second visit, however, is what will keep me from going there ever again: They brought me the wrong food, prompting me to have to force my companions to begin eating anyway; the glasses were FILTHY; the server made a snide comment when we ordered a dessert; and, oh, the best is last, I paid in cash and never received my change. I assume the server believed she'd received her tip. I will never return. read more

Excellent steak and veggies tonight, great service from Andrea. Will definitely be back soon.

Took them 15 minutes to start cleaning off a nearby table. Another nearby table was told they ran out of ribs as the rest of their tables food was brought out. The rest of their table were done eating by the time his new order of food had come out. Hit the "call server" button at the table to order drinks. It took 7 minutes for a waiter to come, but it was to bring us food...not to answer the call button. Apparently the waitress took a break and they said they didn't have someone to fill in. read more

We are super dissapointed with the quality of food we recieved at Cheyenne Applebees. We ordered salads and pasta. The house salad was completely full of wilted and brown lettice and had little toppings. Some of the lettice was practically see through it looked so old. My husbands pasta was cold on the inside and the spinach appeared old as well. It either looked black, or transparent. Also there was at most a quarter to a half chicken breast on top. The table next to us was also complaining about the quality of their food. The server did little about it. We had to ask for water refills and only saw our server when she dropped off our plates. There was no one to complain to, she didn't reappear to ask how our food was even though we were her only table. (The others had left) She was gone so long we decided to pay and get out of there on the kiosk. My husband started the survey but about 30 seconds into it the machine wouldnt let him continue typing and said thank you for your survey. Immediatly after the surver FINALLY appeared and asked us if she wanted a copy of our bill. I dont know if she somehow cleared it out or if it was a faulty machine. My husband was extremely frusterated that he at no point could voice his complaints. We are new to Cheyenne but are used to visiting Applebees back home at least once a week. Due to tonights experience I highly doubt we will be back. read more

Waited one hour for dinner salad and appetizers never received them. Manager came out with excuses. Will never go again. This is the third time it's happened. read more

This place reminds my family of home, they are always busy and try to do their best on not having a waiting list. They are very friend and make you as comfortable as possible,especially if there is a waiting time. read more

Horrible tonight! We eat here often and normally enjoy it. Tonight, the server ignored us most of the time, never offered us a refill and forgot our to go order. Very disappointed! read more

Ribs were like beef jerky on bones. Waitress sucked at her job. Will not be returning.

My husband's potatoes were cold. Not luke warm - COLD. The servers were nice though.

This place continues to go down the drain. We were seated right away but that is where to good ends. We asked for a booster seat for our son, it took me going to find one after 30 minutes. Our drinks from the bar sat there ready to be delivered for over 10 minutes...hello watered down perfect margaritas, oh wait they forgot the liquor to begin with and could only salt 1/3 of the rim. A total if 20 minutes for our "drinks" 30 minutes for our food that was cold. We also could not eat our food when it got here because we had no silverware that took another 5 minutes. No wonder this place is hiring for all positions. read more

Bad service and yucky meal. Haven't been to Applebee's in 10 yrs and won't be going back anytime soon!

This is by far the worst Applebees my family has ever eaten. The hostess was rude to us upon our arrival as if we were putting her out of her convenience although we arrived at 845 pm and they are open until midnight. The booth that we were seated in had torn seats and filthy, stained back cushions. Our meals had obviously sat at the serving window for some time. The fries were cold, cheese on the enchiladas looked like it had been on the meal for over a half hour. The meal didn't appear fresh. Our server only showed up after we had completed our meal and immediately took our plates. We had to wait about 5 minutws for silverware even after the meals had arrived. The entire restaurant was filthy. Not a good experience at all. Generally, Applebees has outstanding service and food, but, our family will not return to this restaurant. read more

Great place to eat had a lively young lady named Jessica so FUN!!!!!!! Had the new quesadilla burger wonderful!!! Ask for Jessica you won't regret it read more

After not using the carside for six months, we gave it one more try. Once again, they didn't fail to disappoint. Ordered 4 Cheese Mac and Cheese with Honey Chicken. How hard is it for the server to look in the bag and be sure the meal is complete and correct? No chicken. When I called the server wanted to know what she could do to make it better...she didn't want to bring me my chicken. read more

I've eaten at this Applebee's several times and taken out from their Curbside service even more often (my out of town in-laws give gift cards for every occasion). Their food is generic and tends to be overcooked, but what really irks me is how we are treated when we do takeout. Undercooked, overcooked, not what we ordered... all seems to be fair because when I call to complain I am put on hold to wait for a 20+ minutes for a manager. They seem to be impotent to help because (if I don't want to spend another hour waiting for my meal to be done right and then drive back across town to fetch it) the best they can do is to offer a discount on my next meal. Bummer for me though, because they never actually communicate this to other managers and refuse to put the discount in writing. This evening we ordered the two for $25 meals (thanks, in laws). When I got the bill, I was surprised to see it was for over $40. Although they didn't say a thing as we ordered on the phone, EVERY substitution cost extra and, apparently, the deal was for dine-in only because it cost an extra $6 for Curbside. I swear I will use the next Applebee's gift card as an ice scraper rather than put myself through the frustration again. read more

Quick service, cold beer, good food and Sports. What more could a person ask for. Great place.

I been to a lot of Applebee's across the nation and most are ok, but this one I would recommend thinking twice before going and choosing another place. I've been here twice (I always give a place a second chance), both time the service was horrible and the food was bad as well. This last time my soup was cold and I sent it back and it never came back so I told the waitress to cancel it because the food should be here before the soup and she said it wouldn't. Here comes the soup and the entree at the same time. I ordered the new Chicken Fondido which looks and sounds by the description in the menu as a grilled chicken breast on a pool of melted cheese like a fondu. It came out on a sizzling platter with the cheese burnt underneath the chicken and stuck to the chicken like tar. When I asked why it didn't look like the picture and why the cheese was burnt instead of melted like a fondu (hense the name) the waitress told me that is the way it always comes. She actually said its not supposed to look like the picture. Whatever. I don't recommend this place at all if you want to have a pleasant meal and good food. read more

Once again, our local Applebee's lowers the bar and provides the same shitty service and mediocre food we have come to expect from this restaurant. We revisit Applebee's once every 3 months hoping it gets better, only gets worse. It took 20 minutes to get wings and a salad. The salad was limp and had dirty lettuce hearts in it. I ordered a drink and watched the bartender visit with people at the bar, which wasn't busy, while my drink didn't get made. When I brought this to the waitresses attention, she said that she noticed he wasn't making my drink, and was being "chit chatty". Eventually SHE went and made the drink, which tasted horrible. I spoke with the manager and she gave me lamest excuses about new staff and lack of training. Sounds like bad managing. And don't get me me started on their beer selection. It's 2016, people like more than 3 major brand lite beers and blue moon. How about stalking some Wyoming brewed beers, like Melvin or Black Tooth. read more

my husband and I have been to this applebee's 3 times since we have been stationed here in cheyenne. We went back in hopes that the poor service was just a flop but tonight was completely embarrassing for the company as a whole. Let me start by saying our waiter Jeff was very nice and accommodating (until the bitter end). Started out we arrived at 10:05 pm. There was 3 in our party. My husband ordered ribs and the pretzel appetizer. My friend and I ordered the 2 for 20 deal. We all had bar drinks as well. It took 40 mins to receive our appetizers which wouldn't of been so bad if they were busy but there were 6 tables In the whole place not including us. As we waited we watched 2 young wait staff employees make out in a corner (which lasted the whole dinner). Finally after receiving and eating our appetizers we got our main entrees. Both of the 2 for 20 meals were missing half the food. We sent it back and Jeff said he was getting a manager for us because of the problems we had. We waited an additional 10 mins for Joe the "manager" to finally come by. He was so insecure about himself and the situation it was amazing to me he was a manager. He stared at us when we arrived at the table not taking the reigns of the situation. I told him the problem and he said he would take the appetizers off. I explained to him the one was already half off and the other came with our meal. He just stared awkwardly again and I told him that wasn't going to work for us. After telling him I wanted the 2 for 20 taken off he just walked away. We sat Continuously watching the 2 kids make out and grab each other. Jeff came to give us our bill and take our plates. He then dropped my husband's plate of ribs on his lap. I was appalled at this location. Never ever again will we go back to the cheyenne applebee's and if you are smart you will do the same! read more

Left after being seated in the bar only to watch our waiter who was also the bartender wait on and talk to all at the bar while walking all around us. I don't care how much you like the food if you can't get waited on in a timely manner. read more

I hate to say it, but this is probably the best restaurant in Cheyenne. The food is pretty good, there's plenty of space, and the servers always do a great job. read more

Officially the last time I go here. Have never been a big fan of theirs, but this last time finished me off. We waited 20 minutes for our appetizer and 40 minutes after that we left with out eating our main dish. When we asked to see a manager, one never came. Shameful that they didn't feel like taking care of the customer. They did comp the main course, but that was it. read more

Veronica was our waitress, she was very erratic and distracted. We ordered a simple slider app. And a FULL size shrimp and spinach salad. The restaurant was not busy, and we waited 20+ minutes for old fries, and half a salad with wilted spinach w/o dressing and huge chunks of onion. We asked waitress for a side of dressing, and she continued to gossip at the waitress station. I asked to speak w/ a manager, and talked to Tammy. She said, "oh okay,would you guys like a dessert or something?" We asked her to try a fry,she replied with, "oh no, I don't eat the fries.". Neither of us even took more than one bite of our food...As we were leaving, Michael stopped us and was apologetic, and gave is 5$ off 25$ coupons. So glad we didn't waste the money, we will not be returning- read more

My girlfriend and I both ordered the Three Cheese Chicken Penne. However, my girlfriend found a dead fly in the bottom of her food that had been cooked in. I alerted the manager and I was not satisfied with how they handled the situation. I described my visit on the survey included on the receipt and I was pleasantly surprised to get a call from the Director of Operations who made everything right and explained that the manager's handling of the situation was not proper. But still, there's no excuse whatsoever for a dead fly in your food. Beware! read more

I left sad from Applebees. It was my birthday and I choose to eat at Applebees because I love their menu. It started off great until something happened with our waitress (was told manager and staff conflict) Other people began to help us but service was so slow our food took forever that we stayed in the restaurant for 2 hours missing our movie. A few times we thought we get up and leave but didn't so that's on us. I love applebees but because of this experience I have a bad taste in my mouth making it difficult to go back. I don't get out much so this was supposed to be a special day. read more

20 minuts to get drinks. 30 minuts to get food... all we ordered was appetizers. After getting food took 5 minutes to get silver wear. Ordered perfect margaritas, they are far from perfect and I think they forgot to put tequila in them. When we we seated we asked for a booster seat, about the time we got the food my wife gave up on staff getting us one and found them and got it herself read more

Food is way overpriced and portions are shrunk way down....good hamburgers, but small bun and burger with a just a small handful of french fries...for $11. I wanted onion rings instead of FF's and was charged an extra buck. They are like most big chains these days...cutting way down on portions and hiking up the prices on the menu. read more

I was just totally disrespected by a bartender at this Applebee's named WENDY . All I did on this very cold day for the first time visiting Wyoming from Hawaii was walk to the bar and a very well known warm me up drink of course a hot toddy. She so Rudley says she dosnt have the stuff to make one when clearly behind the bar is all the right ingredients you would need for a steamy hot toddy . But I ask her instead what hot drink she recommends she so Rudley again with dismissive attitude just tosses me a drink menu that clearly dosnt have any hot drinks in it and I say that aloud which she ignores then I just ask for all the ingredients to make my own hot toddy and she proceeds to slide me a hot tea then my cognac and then my lemons like it was a huge burden to do her job . I see a manager walk up to the bar and I ask to speak with him as I to do WENDY PROCEEDS TO STARE ME DOWN AND THE MANAGER OBVIOUSLY DOSNT SEEM TO THINK TO MAYBE TELL HER TO LEAVE THE FLOOR WITH THAT KIND OF ATTITUDE WHILE HE TALKED WITH ME INSTEAD HE LET HER CONTINUE TO STARE AND SMIRK WHILE I COMPLAINED . I'm still in shock and can't believe how I was treated over asking for a simple hot toddy ! Word of advice don't be in Costomer service if you don't like people! The mangers seem to think a free meal would change things when in reality that WENDY THE VERY RUDE BARTENDER TO BE SENT HOME FOR TREATING A CUSTOMER WITH AUCK DISTAIN. Cherry on the Pie is when I came on yelp to do a review I see all anyone says about them is how bad the service is . I should have checked here first at least I wouldn't have been surprise ! Never again ! read more

Wow service has gone way downhill since my last visit. I decided on grabbing a burger here for lunch with a friend. We walked in and the restaurant was practically empty. Shortly after the awkward hostess sat us down, a waitress came by and took our drinks and order. We ordered chips and salsa for an appetizer on one of the iPad-looking terminals on the table. They've had these for a few months now. She saw that an order had been placed and asked us if we wanted to play the trivia game loaded on it. We declined and told her we ordered an appetizer of chips and salsa. About 10 minutes later I spotted another waitress wandering around the floor with our chips wondering who ordered them before finally realizing it was us. For $5, we received a small handful of chips and small cup of salsa. Eventually our meals came and they were decent enough. Our waitress returned with our checks before I took my first bite and then explained an error on the checks, told me sorry, then walked off without even trying to remedy it. She sat down with a friend of hers (I presume) sitting adjacent to us and talked with him for a good 20 minutes. The manager didn't seem bothered by it. Never was offered a refill or checked on. Suffice to say, I left her a barebones tip and left. Cheyenne's chain restaurants need some lessons on service. read more