A group of 5 of us went to eat and it was completely horrible. Nobody even acknowledged our table for at least 10 minutes after we were sitting. The waiter took our drink orders then came back to tell us the dollar draft wasn't available and asked what he would like instead. Assuming it would still be charged as a dollar we just got a Miller lite and was charged $5 for the beer. It took forever for the waiter to come back and take our food order and he kept saying "I'm sorry guys" because it was taking so long. I normally wouldn't have blamed this on the waiter but when we asked for drink refills and another side of ranch it took 15 minutes to get. I watched him clean a few tables and go talk prior to helping his table. I will not be back ever to this location. To top it off there was only about 10 tables of people in the entire place! read more

We were heading back to Houston from Austin and wanted a bite to eat. We are familiar with the food at Applebee's and noticed that there was not too many folks in the parking lot. Well as we walked in it took a bit of time for a waitress to seat us but we didn't think too much about it. Well one waitress sat us down as we waited even longer for another to get a drink order. (This was similar to another Applebee in Stafford Tx. where we waited at least thirty minutes for someone to get our drink order and they never came...so we walked out.) But after a while the manager came out to get our order and stated that they we short handed but not once did it seem to phase her. She was very polite and courteous. Even being short handed this manager flew around that restaurant and served as many customers as she and a couple of waitresses could handle. Not only did she do a great job she also convinced me to get the Two for $20 to save me at least $7.00 on my bill. Great service and great lady. Only drawback was the fact that they were understaffed, but we could relate because my wife and I have both been in the food service industry. read more

We were passing thru and stopped here for lunch. I had the [New] Whiskey Bacon Burger and thought it was okay. It's advertised as being spicy, but I didn't really taste anything too spicy. It came with fries, which were about what you'd expect for a chain restaurant -- nothing too special or memorable. Service was prompt and courteous and our waitress did an excellent job of tending to the table and staying on top of refills, etc. read more

What a terrible place to eat. Service was terrible and food was worse. Ribs were burned and the fried shrimp didn't resemble shrimp. Had to wait forever to get all of this disgusting food. Only way I would eat here again is I never would. Do not stop here you are throwing away your money I cannot believe that they can stay open read more

If I could give negative stars or at least a Chuck Norris roundhouse kick to the manager I met tonight I would. Here's why I say that: I arrived at this restaurant this eventing around 10:50pm on my way to Houston for meetings I have tomorrow morning. I ordered a beer (which I received about 5-8min later...no biggie) and the fiesta chicken meal with rice. Everything was fine for the first 15min-20min or so, but that's when it all went downhill. The bartender asked me at 12:10am "Are you going to chug that or what?" (as I have probably 3/4 of my beer left from a tallboy) I replied, "No, why?" to which she said "Because I have to take it back in 5min." Never in my life have I ever had a bartender take a drink back unless the place was closing, and this place is open until 2am. Also, from a responsible standpoint, no bartender should be having customers chug drinks like that as the night gets later. It creates a liability for them and the restaurant and is not having the customers best interest in mind. Very strange behavior. As I sat there for the next 5min drinking my beer (decided not to chug), the bartender comes over and says she has to take it now as I replied, "Ok, and do you know how much longer my food will be?" She then left to go check. As she came back she was accompanied by some sloppy looking guy with a pedophile goatee (you know the type) who I had seen earlier from across the bar trying to hit on a table of ladies ever since I got there who said he didn't know that an order had been placed and he would go cook up the food. Come to find out this is the MANAGER. Yes, flirty/pedo goatee/sloppy looking guy = manager. Also, remember this is a good 25min after I arrived and ordered my food and had been my beer served/taken back. I'm no restaurant genius, but this restaurant has a lot of issues and I would bet they all stem from this guy. After another 10-15min goes by the bartender finally brings out the food. Man oh man do I wish I would've taken a picture of the garbage they presented me. As I began to inspect the food the rice had a big dark glob of something in it and at that same moment the sloppy manager/flirty squirty comes out and asks how the food was. I replied as I picked up the rice glob with my fork, "What is this?" the manager replied..."That's a good question, I'll go check" and headed to the back. I'm now sitting there wondering to myself first off what is in my food, and second how and the heck the manager just said that and left. After a couple minutes goes by, slophead McGee comes back and this is where I've had enough. The following is how the conversation went from here on: Me-"Come on man, you've got to be more professional than this. Your shirt is untucked, you're serving me rice with nasty globs of whatever in it, and I'm not even going to touch the chicken." Manager Slophead-"I was just coming back out to tell you I was going to remake the rice" Me-"Why was it served to me in the first place if it looks like this? You all should be looking at the food you send out. You're the manager here and you should lead by example and this is not a good reflection of the quality of this place if this is the type of crap you serve. And while your at it, tuck your shirt in and be presentable" Manager Slophead-"I've been cooking since 11 and my shirt comes untucked when I cook" Me-"Are you kidding me? Seriously dude? You've got to be the most unprofessional manager I've ever seen. You waited 25min to even start cooking my food because you were trying to hit on some girls at that table over there. You need to find a new job." Manager Slophead-"No one else complained about anything tonight" Me-"No one complained tonight? What about other nights? Dude, you're a chump. You and this place are seriously a joke." I probably spent more time than I should writing this, but honestly whoever the manager was tonight, I first off hope you take a shower because you looked like you needed to. Second, I hope someone teaches you how to tuck your shirt in. Third, the girls you were trying to hit on were on a scale of 1 to 10...a negative 3. Fourth, I hope your boss sees this and finds a solution for you being so unprofessional because dude you're worse than the 7 plagues of Egypt. read more

Stopped in on Feb 3, 2018. Got seated immediately and drink order taken. 15 minutes to get an iced tea and another 5 for the beer to show up. We ordered and it was almost 30 minutes before the food showed up. Had the fish and chips and an order of beef fajita quesadillas. The "beef" was burnt and rubbery. Fish was greasy. Service was HORRIBLE !!! Will NOT ever return to this location. It had been a long time since we had been to an Applebee's and we will probably never go back. read more

Service was average..went for all you can eat wings.all can get was boneless.....below average...no plain...need to offer lemon pepper...parmeasan...only real saucy ones..honey barbeque..chili sweet n spicy..classic..no flavor..or hot ...too saucy Order french fries..COLD...drink mix on long Island tea. Too sweet....won't be returning....needs to step it up on food read more

Horrible service. Never acknowledged me when I walked over to the bar to pick up my order. Attended to several parties who arrived after me. After one of those customers told the bartender I was there first, I was acknowledged. My order never came out. read more

We frequently dine at Applebee's and rarely have been disappointed in the service, selection or quality of food. You can't beat the 2 for $20 deal. For some unknown reason this restaurant gets a bad wrap but for locals it's always crowded! read more

We both ordered a lunch special for $5.99. It included a spinach and shrimp salad with a spicy, slightly sweet, oriental dressing and a bowl of tasty tomato basil soup. The wait staff were especially observant. They were there when we needed them but didn't bother us as we visited on for a long time. read more

Took about 20 mins to take our order. Plus the waitress walked by over a dozen times. Took our drink order and still waiting for them. This is the worst Applebee's I've been to on a Saturday night. Will never come back again. read more

Bland, inoffensive... almost to the point of tasteless. Indifferent service. Lukewarm food. So, basically, just like every single Applebees experience I have ever had. It is, by far, the most consistently terrible restaurant chain in America. Really, just go to the Arby's that's next door-- it'll cost you half and satisfy you double. read more

Service is generally quite stellar. Food is usually fast and the food is unique to Brenham. Aside from chilies down the road your hard pressed to find some of the food choices. Is it great, no, but that's not this locations fault, it's apple bees in general. One of the male managers closes shop early if he feels like it, but I've always had a pretty good experience overall! read more

Waited 1 hour for grilled chicken salad. We were told that there was only 1 cook after waiting for 30 minutes. The manager would not even come to our table. Received no discount when asked. Learned a lesson to walk out sooner. Will not visit this location again ever. read more

So I can see why this place averages 2 stars. Stopped out of convenience. Service was decently quick, but I order the low cal salmon with a plain baked potato - and the server was amazed I didn't want anything on it. Sure enough it came out with at least a quarter stick of butter on it and melted into everything else on the plate. Won't be going back! read more

It was fine- good service and food was good for a road trip we were on.

Offensive "ambience", Slow service, very mediocre food. Stopped in here for lunch with two co-workers. The place was 75% empty at 12:30 pm. Although I wondered why, I soon found out. Music blaring so loud I could not hear my party talking, nor myself. I asked the waiter to please turn it down. He agreed and came back and said, "Oh, I'm sorry, the manager is not here, but I've been told that it has to be loud because they need loud music for 'ambience'. Really?, with "ambience" causing the place to be 80% empty on a weekday, right in the middle of lunch? Also, one server with extremely slow service, food that was sloppy with greasy bread, soaked in oil on my sandwich. For a place with virtually no business you would think the owner/manager would have a clue. No - he has a huge amount of hubris, thinking he knows best. So, it's best for all to stay away. Enter to have a miserable, painful to your ears and stomach, time. read more

Every time I eat here the food tastes ok. But about 2 hours later I'm sick as a dog. This never happens anywhere except here. Plus beware of your vegetables having the plastic in them since they are prepackaged. Or better yet, have the server not notice that your vegetables are still in the plastic that they zapped them in the microwave in. read more

This is probably my favorite place to pre game but sense the new management everyone let me tell you!!! I vape I don't smoke and I was vaping tonight when the manager yelled across the restaurant to tell me that I couldn't vape. I know there are places you can't vape no big deal but how unprofessional to yell it out. I don't know her name but she is young and of color no I am not a racist just the best way for the owner / someone to address it pls do oh lord she rude. She then proceeded to talk about us as if we couldn't hear her about cutting my friend off not saying that he didn't need to be all I am saying is be professional read more

My husband brought me here for lunch on our first date. The food sucked and the service was horrible. We haven't been back since but are quite appreciative of a funny first date memory. Lol read more

We arrived before 9. Order a few minutes later. About 20 minutes later our salads arrived. We questioned why we hadn't received our appetizer. It's coming we said no too late should be before. A few minutes before 10 our food arrived. I asked her how long it had been and she said 27 minutes. More like almost an hour. Ha. Mine was burned. Tried to check out on machine. It wouldn't work. Doubt I'll go back. Asked for manager but they never arrived. They were not busy either not on a weekend. read more

First off we walk in at 9pm and get told that it will be bout 15 minutes before we could be seated apparently they got slammed and they had to reboot their systems and letting the staff which I saw they had 6 waitresses catch up. After bout 20 minutes we got seated it took another 10 minutes to get a drink order in. It took bout 10 minutes for my tea to come out and true story 30 minutes for my husband to get a Margarita at this point we should of just walked out we only had one waitress check on us remind u their our 6 on the floor and the one waiting on us it's her first night and she is pregnant bless her heart while 2 other waitresses are sitting on their ass drinking while clearly the place is still falling apart. Finally she takes our order cause hahaha they had to reboot the system again what a bunch of BS, we got our food was good then before we left a table of 7 came in( it's 10:30pm they close at 1am which it's suppose to be 2 but any who's) and the bar chick told them we don't have room for y'all wait what there is a whole restaurant open but the bar lady closed all booths and dinning tables and only left the bar open which filled up fast. After all said and done the food was good, service is in some dire need of attention need to retrain ur manager staff our get someone in there to crack a wipe it needs help bad. read more

I always enjoy the moments I have here with my friends and co-workers. Sure it might take a few minutes to get orders in and brought to us but we understand that we're not the only people in the building. Great food and drinks with great staff!!! read more

We evacuated from Houston to Brenham. They were not fully staffed because of Hurricane Harvey. The service was polite, the beer was cold and the food was better than I recall for Applebee's. read more

I was overcharged for a lunch menu item by 50%. The waiter had no idea why and simply apologized instead of refunding the excess charge.

The whole experience was just weird. The reason for 2 stars is that our actual entrees were tasty. The chips and artichoke dip was less than desirable. The chips were stale and chewy. Our service was not great, we saw a server maybe 3 times, someone else brought our meals and checked on us once. She did give us a "fresh" basket of chips which were slightly better. Our waters were never refilled even after asking for more water. She was friendly, but did not pay attention to details. If you're thinking about the mini-burger for the kid's meal, get two. They are REALLY "mini" (and pricy). read more

Was seated and sat there for 22 minutes in the booth, and the waiter didn't even come over ONCE to even get drink orders. Just sat there and wasted 22 minutes of my time, and the servers didn't even act like I existed. (Plus there was a hole in the booth and it smelled like smoke). One of the worst restaurant experiences I've ever had in my life. Just go to Chili's, which has great service and better food. read more

The Service was fine. The Server actually talked me in to ordering the 2 for $20. I ordered and got half of my meal to go since I had an early morning. The manager came over and asked if everything was ok , guess a few single people order the 2 for $ 20 and sit there and eat it all. read more

Service was great, food was good, probably order something different next time. Drinks got refilled before I was out and the waitress was just overall awesome. read more

I usually don't leave reviews but we Went to Applebee's yesterday for the first time in a long time because service was always so bad. Well, this time service was great but me and my wife ordered the steak and whole grain entree and it comes out with rice. I ask about it and they tell us that they are sorry but they are out of the whole grains (could have told us that before we waited 20min for the wrong dish to come out). No big deal we will order something else. My wife orders the shrimp salad and it comes out missing several ingredients and I order the Turkey club and it comes out and has crumbled up turkey, two slices of sandwich meat, partial piece of bacon and a slice of tomato so thick I had to take it off the sandwich. Other than that the sandwich didn't taste bad just sloppily prepared. I hate that we won't be going back because the food used to be good but we stopped going because of the service now the food. read more

There are signs everywhere explaining that they are open till 2am. Unfortunately, they misunderstood the concept. On a Friday night, they stop selling alcohol at midnight. Don't ask me why, but that, along with the staff that didn't seem to care whether they received my business or not caused me to just leave. What a joke of an establishment. The bartender, who looked about 16, had no plans of staying or being of service, even though they weren't supposed to close for another hour and a half. If you want a beer and a burger after driving for hours, go to a gas station and whataburger or jack in the box. You'll save money and you won't be contributing to keeping garbage, terribly staffed chain restaurants like this open anymore. Make them earn your business, not expect it with a "we built it so they'll come" mentality. What a joke. If I were the proprietor with my name on the plaque out front, I'd be ashamed and have it removed. read more

I used to love this Applebees. Now, we go to Chili's. Applebees carside service is horrible. We live half an hour away. The last 5 times in the last year... order is always wrong. Items missing. This last time, the packaging had been tampered with, and a bite missing. I called to ask if we could be compensated for the missing items. I was promised a coupon.... each time..... nothing. Ever. Horrible Horrible Horrible read more

HORRIBLE SERVICE!! Waited forever to be seated with plenty of empty tables. When we finally got a table, we waited an hour and 20 minutes for crappy drinks and the WRONG order to arrive. My son ordered macaroni and cheese. He got chicken Alfredo.. REALLY? How hard is macaroni and cheese? I did get a chicken dish-just not the one I ordered. I had looked at that dish on the menu and considered ordering it. However, the picture on the menu showed a whole chicken breast. What arrived was probably 4 oz of thinly sliced chicken on a tiny bed of rice that didn't even vaguely resemble the picture. Even if I had ordered that, I would have sent it back. Why would I want someone to cut up my chicken and dry it out? I can't imagine ordering a steak there. Seriously, the waiter got absolutely nothing right. When I asked to speak with the manager, she agreed that the service was awful. She said they transferred her from College Station to try to get it in shape 6 months ago. I can't imagine it being much worse then it was tonight. She actually expected me to wait on them to resubmit my order after how long? I think not. I told her I wanted to pay for my drinks so I could leave and go get something to eat. Wait, it gets better. She disappears. Now I'm stuck waiting on the bill for the crappy drinks.. I wait and I wait and I wait. Finally, I decide that maybe if I stand at the host station I might get some attention. Wrong again. By this time I was hangry and disgusted with the lack of any sort of respect or common courtesy. I didn't expect anything to be comped for all the bad service, but I don't think it was too much to ask to get my bill in a prompt manner. And NO, she didn't even offer to comp a glass of water for all the inconvenience. I finally asked the host how much he thought it would be for 2 house drinks and one soft drink. He said probably 5 or 6 bucks. I handed him 6 and said I'm done. I don't know about you, but I work hard for my paycheck. There is no way I would ever give my hard earned money again to a business who places such disregard for customer satisfaction. read more

Never know what you are going to get on any particular day. I've had good meals there but the steaks have gone downhill since the much publicized change to cutting their own meat. Today I had the sirloin stir fry and it was not good. Dry, cold, and the meat was tough and gristly, as if they threw in the off cuts from the butcher's cutting board. read more

server didn't seem interested in doing his job, steak was tough and bland been here before and service is usually questionable but food is good, both were very bad tonight read more

The worst. After waiting AN HOUR for our food, our server asked if we needed anything else. We said "yes, our food" and she seemed to be confused thinking someone else had already brought it out. We requested the meal to-go as we needed to be somewhere and waited another 10 minutes before just throwing money on the table and leaving without our meals. Now, I realize you're thinking I'm a difficult customer, but the restaurant was less than half full at 1 pm. We had two small children with us and the table games didn't work. There were at least 7 employees that we could see doing all sorts of tasks, but no one was serving food. The manager, who checked on us at minute 3, disappeared after that and never came back. Finally, we weren't the only people walking out without service or food! I have eaten here before and it was good, but I will never come back to this Applebee's. No clue how the food is, but beware: Service isn't their specialty. read more

I the greeter barley spoke to us and in fact looked like he was completely uninterested in seating us. He had to wipe off our table because most of them were dirty. There were 4 to five servers working and the restaurant was not that busy. The manager walked by twice and didn't bother to take the drink order. We sat a full 10 minutes before anyone asked what we wanted to drink. The table that came in behind us was already served there drinks and ordering before we got our drinks. Finally she brought our drinks and then our food she asked if we wanted anything else and I asked for a refill and a glass of water about 15 minutes later I got the refill. Then after another 10 I got my water. I got the extra dressing that was asked for when I ordered finally. Then she asked if she could get me anything else yes my salad and a plain garden salad for my daughter she just wants the lettuce with ranch dressing. Well 15 minutes later her comes a salad with bacon bits, crouton, tomatoes, onions, and cheese....... I sent it back and she is looking pissed. My garlic bread was hard in fact I hit it against the salad plate and it sounded like a rock hitting the plate. The manager walked by at least 10 times and never asked any customer near me if everything is okay. Oh yea when I was seated the table behind us was complaining about something I should have took it as a sign and left. I will not go back ever again. read more