Just got help from jack at the Genius Bar with a problem, and they were so helpful, very fun, and really helped me resolve my issue. Also if they had a podcast I'd listen to it, that is how fun they made my computer repair issue. read more

I went in twice to purchase a new phone and both times I had a appointment the staff was unhelpful and extremely unprofessional. don't recommend going in this location ever! read more

A little bummed that the sales guy told me the phone could do certain things but turns out it can't. For the money to spend on these things , they should be clear and know what they are talking about . For a company that is suppose to be a top runner , maybe keep the staff more consistent. As far as being good about social distancing , they are doing a great job at that . read more

If I could leave a negative five stars, that would be my rating. I purchased a custom built macbook pro from the apple website, maxing out the specifications on it for my video editing needs. The problem started with that model macbook having a defective gpu. The mac started skipping, choking on video footage, exports take hours instead of seconds now. apple informed me it would have to be shipped back to apple, since the stores only carry base models, nothing near the build i have. which cost $6000. problem for me was, I physically could not part with the laptop for how many days because of work. Because of that, my apple care eventually ran out. i finally had time to get the repair done, so i took it to apple Williamsburg. they ran a diagnostics, needed a new logic board, it was going to cost me $700. all i needed was a copy of the diagnostics report and a receipt, then i could submit this thru my gear insurance to have the repairs paid for. the tech promised he understood the situation and would email it to me. but did not. After wasting hours on the phone for days, I had to schedule another visit to the apple store. Meanwhile repeated attempts to get the report from apple were unsuccessful so my insurance won't cover it. i took the macbook in, again. sat with the tech for over an hour describing the issue: the macbook needs a new gpu. the techs aren't testing the computer connected to external monitors to be able to diagnose what I already know. He promised me it would be taken care of, they were overnighting the laptop to the repair center. I'll skip the part where the FedEx driver actually tried to steal the laptop rather than deliver it to me when apple shipped it back. Which was fast, they overnighted it back and forth. I open the box, see the custom skin missing off my laptop. No reason that should've been removed since they were replacing the bottom piece and logic board, right? Wrong. Apple decided to just replace the display on my macbook without authorization. A display that worked just fine. this macbook is in pristine condition, it's been skinned from day one and sits closed in a macbook dock on my desk. I've barely ever even touched the keyboard.Not only did they make unauthorized repairs, but they captured my card 3 x's placing several thousand dollars on hold for over a week and a half. My laptop was never repaired, I have to go back, again. I've now missed 14 days worth of editing work because of the incompetency of the techs at this store, which is now in excess of $10,000 in wages I've lost with no working computer, and no backup to work on. Unfortunately I'll just have to wait as I don't have any other options but the techs at this store, although polite, are utterly INCOMPETENT in helping resolve this matter. Absolutely unacceptable that a brand as large as Apple thinks this is how to treat long term customers. read more

I was impressed with the location, it looked like a former warehouse or art gallery. Modern, rustic decor with Large arched full length windows and doors, brick wall interior. I unfortunately took my chances as a walk in to have my laptop looked at, and I had a great 3 hour wait. All the staff members were attentive I had multiple members check in with me, I walked out grabbed a coffee and I felt comfortable. The store was fu and busy but very peaceful! I sat through 3 Genius Classes, I had my AirPods popped in so I didn't learn anything new. When I was finally serviced, I was SO relieved to doscover the genius tech was able to revive my outdated MacBook Air. The Genius Tech even was able to appraise my iPad and the laptop in the event I wanted to trade it in. The tech was named Kimo and he was so helpful, even said he was supposed to leave for the day but still stayed to make sure my laptop turned on and even gave me a possible cause and remedy if it happens to me again. Thanks A lot Williamsburg Apple location!!!! read more

Apple - Williamsburg - My Old Lady - Mobile Phones Near Me - Brooklyn, New York

bought a pair of headphones three or four weeks ago, they've already crapped out, i went to exchange them, the manager said she wouldn't do it because the wear and tear isn't covered under the one year warranty. suggested i buy airpods lol the old model of apple headphones lasted years when they had the aux 1/8" end, i've also spent so much at this store so it was a shame there was no appreciation or consideration of that manager's tone was nice but still really stingy think brave new world vs 1984.. they don't need any of our business they think we'll just pour more money into inferior products with shorter and shorter lifespans with their built in obsolescence really sucks that is the way they decide to run their business :( i'm glad they are making a lot of money though, ruthless and with no regard to humanity and the suffrage they inflict upon life...but smart and successful good for them maybe one day this will be the only company there is and we all work for them and instead of getting paid money we just get credits to use at apple--buy our groceries, iphones, insulin, our airpods, etc... i think today we got a step closer to that reality so honestly this is a pretty positive review for this branch with regard to the company's success i will live vicariously through your victory, entrepreneurial genius great work team i love you and thank you for making the world a better place to live and be alive read more

I came here 2 weeks ago to buy an iPhone 13. I would like to say that this is the best Apple Store I've ever been to in Williamsburg! When I went to buy an iPhone 13, I was really confused on what model to get! So a employee named David came up to me and help me decide in which model to get. He is very friendly and awesome. This is the best and friendliest Apple Store I've have been to! read more

My computer is not turning on, worked with customer care over the phone and still nothing so they set an appointment 2 days later to go in to get it fixed. She then transferred me to the actual store to see if there was anything sooner. I was told to go in and make a new appt because they can't make appts by phone but will take walk ins... oh walk ins to fix my computer I asked... NO walk ins to set appts , you will have to come back to have the actual appt . read more

Jean lint, people. My phone stopped charging itself properly, and the headphone jack was equally fucked. I stopped by, chatted with my new best friend A-Aron, and he: 1. Informed me that lint from my jeans was the culprit. 2. Used some magical little tool to remove said jean lint. 3. Didn't even shame me for my obviously flawed practice of shoving my phone into my jeans without regard for the thick, blue lint and its debilitating qualities. Not only was this service free, but it saved me the cost of buying new chargers and headphones, which was now unnecessary. In fact, I was able to return the two I bought immediately, and without hassle. Throw in the fact that I had two helpful, fluent, Spanish-speaking geniuses at the Genius Bar next to me, and I think this is probably the finest Apple Store in the nation. read more

I went to store because my laptop was frozen. I was told to go home and goo the website and call Apple. No appointments we're available for 5 days. I made the appointment and left. Upon my return I was told my laptop was too old and too expensive to fix, I should go home and call the insurer of the sale. I did they fixed it in 5 minutes no charge. Apple either lied or are incompetent! read more

It's your standard apple store. If you find what you want, you can skip waiting for someone and just self checkout or pay on your app and schedule an in-store pickup. There's a large mix of personalities in terms of the staff. Some have deep concern after you've apparently waited over 30 minutes to return an item. Some have just walk on by causing customers to wait so long to start. They don't like any talks of price matching even their themselves on Amazon. They aren't rude about it or anything but it is annoying that it contradicts what apple support chat advised me. Overall mixed bag of a store. They have what you need and they are nice. Prepare to wait in a line unless you're the type that likes to butt in and demand service. Then you'll be just fine I guess. read more

Such bad customer service/experience lol. I did store pick up on the new AirPods thinking it would be quicker. There is like 15 employees standing around and they sent me to stand by this walk and wait for them to bring them. 10 minutes goes by and I ask "is it quicker if I just purchase them from one of these people orrrrr" and she was like "no someone's coming down." Another 10 minutes and 10 opportunities to buy from a real life employees pass me by as I wonder...Where are they coming from? Downtown Brooklyn? Soho? Anyway, don't do store pickup it defeats the point of a easy transaction read more

To say that the Williamsburg Apple store is poorly managed, is an understatement. I fully understand that during this Pandemic things are run differently, and I appreciate the precautions in place, BUT that should be no excuse to mistreat customers. I went to pick up a repair, one of the security guards directed me to one of the three lines, each line designated for a specific service. On the repair pick line, I had to wait for over an hour meanwhile the other two lines that had at least 5 times the amount of people were both cleared twice, yet not one person for repair pick up was assisted. During my very long wait I requested to speak with a manager, to that the security officer responded "you have to wait till you're inside". My experience once in the store unfortunately did not get any better. I spoke with a manager who didn't do much to help the situation, except confirm that his staff inside the store was informed that myself and two other gentlemen were waiting for repair pickup for over an hour. I was finally able to pick up my MacBook and the team member who assisted me was very nice and apologetic for my awful experience. A persons time is valuable and should be respected not disregarded. The management at Apple Williamsburg does NOT value, appreciate or respect their customers. read more

#digitalmarketing @tim_cook @AppleSupport Steve Jobs must be turning in his grave multiple times now after he seen the horrible customer service being delivered to customers now. I have came to Apple Store in Williamsburg to repair my phone at 5:20pm EST. The specialist said I will only wait 40 mins. Therefore I said fine, no problem. 1hr 20 mins later, I decided to ask the manager that scheduled me why I am waiting this long. She said I booked you for 7pm. "REALLY, WHY THE HELL I WOULD WAIT THAT LONG AFTER I WORKED 8-5 Shift AT MY CORPORATE OFFICE?!" If this manager would have told me the appointment time, I would have said no thank you. Her response we are not allowed to provide the exact time. Wow really!!! This how employees enrich lives now???!!! Telling us lies. WTH... I manager to cancel my appointment, I am good. Look I am not the only person getting treated like this today. 3 others waited for long period of time also. Sadly Apple is really going South now! Is so sad to say this especially I was an Apple fan before this interview. Damn 1 star. (DROP MIC) read more

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There is a reason why no one goes to brick and mortar stores and this store embodies all of those reasons. I decided I'm going to FINALLY upgrade my iphone 6 to the iphone XS. I go in there and people are milling around. I wish this could just be a normal store with a normal checkout line, not random employees wandering around talking to each other. No one ever asked if I needed help so after awhile, I interrupt two employees chatting. Granted, I am never know if this is the iphone "X" or iphone "10." So very un-eloquently, I say I want the newest phone, whatever it's called, in silver, with the mid range of storage. The woman tells me that she only does express sales and can find someone else to help me. I insist that I know what I want. Finally, she asks someone to bring it from the back. The phone comes and it has the wrong serial number so she can't scan it. It takes another 5 to 10 minutes for someone to bring another phone. Then it's time to activate it. Despite hearing me speak with sprint, answer the security question, and have the account pin texted to me, she will not activate the phone because she says my dad is the only authorized user. I created the online account and I had the first phone on the family plan. Now, it's 9:00, and I am so annoyed, I walk out with my sad iphone 6, which at this point has already been wiped. Now, I get home, log in to my Sprint account, add myself as an authorized user and write this review... read more

Came here to replace the battery in my phone. Left my phone with them and came back to pick it up after an hour. They messed up the home button while replacing the battery! They offered to replace the screen to help fix the home button. Turns out they didn't have the parts at the store to do so. Then they said they'd replace the phone. The replacement phone had fingerprints and smudges all over it and the battery was also not working. They went back and got ANOTHER phone. The battery was completely dead so I had to wait here for them to charge it to make sure it was an actual working battery. I'm writing this review as I wait for them to fix their problem of screwing up my phone when I went back for a simple battery replacement. Horrible store!!! Worst Apple experience ever! read more

Service: 0 Location: 2 Overall: 1 Beautiful location! I came here once earlier during the pandemic and had decent service. Today was nothing like my first encounter. Apple has a feature that refers you to verified providers other than actual Apple stores. I didn't realize that until my arrival at a partner store today. I traveled from Queens so I decided to go to the location on Belford, rather than just leave the partner location. Unfortunately, all of the techs were gone for the day. My issue was with who I presume is the store manager - a short Black woman (I didn't get her name). I barely got a word in before she decided to suggest a million and one other alternatives. That seems helpful right? No! I did not even get to describe what my issue was because she kept cutting me off. Apple please retrain your staff on how to greet and interact with customers. "Can you take a step back" is not an appropriate greeting to customers. Cutting customers off after every two words is not an effective way to communicate or find out the issue, and speaking in a condescending tone under the disguise of professionalism is also just not it. read more

The nicest people were the greeters up front. Did a walk in for my phone that keeps turning off.... All the headphones weren't charged so we couldn't test them out (this was at 10:30am). The Genius Bar was pretty much a circus, super disorganized and all of them seemed confused and worried. Not sure they've found all the "bugs" in their system yet. Typical Apple. read more

I go to Apple Williamsburg all the time. He has never had a bad experience. They have the best customer service and the best devices and accessories. If you ever need to go to Apple Store, I recommend Apple Williamsburg. The people are so nice and help you get what you need done. read more

Wyatt (Sliverman?) at the Genius Bar is legit my only good experience with Apple Support lol. I'm shook. He went above and beyond to get my laptop battery repairs sorted out. Thank you!! read more

Worst Apple location ever. They don't answer their phone. They put your repair on hold and do not tell you why and do not provide estimated time for repair completion. Do not waste your time here. Better of flying to another state to go to an Apple store, let alone going to Manhattan. read more

I replaced batteries on my IPhone SE, no difference in service. My phone not keeping charge more than 30 min, not working properly, everything like before a Genius... store visit. It's impossible to make an appointment now or call to store. I paid for the service, but my problem didn't go away. Just waisted money and time. BG. read more

You will have to wait at least 30 minutes even if you make a shopping appointment days in advance. Courier-based delivery has been a nightmare as well (undelivered and late orders). How can a company as big as Apple run a store so poorly? read more

(My partner is writing from my profile because they do not have Yelp). Worst customer service experience with Apple, or really any company, in recent memory. I came in to the Williamsburg Apple Store today around 4 pm, and spoke with a female associate whose name I unfortunately did not take down. My issue was that my phone, a refurbished replacement Apple provided this February after a previous refurbished model I received the same day did not work, stopped being able to connect to signal outside of Wifi. There were no other issues with the phone's functionality, screen, or body. From the first moment of our interaction, the associate was combative and intent to prove that what I was saying was not true. She claimed the phone I brought in was purchased in 2014, and said, "This phone has the same number [as a 2014 model] on the back, unless [I] lazer etched it." When she finally checked the records to see that Apple did indeed issue me a phone in February, she lied and claimed that 'All the phones Apple gives out are new, not refurbished' - exactly the opposite of what the previous associate who provided the replacement said. She then showed me a chemical strip within the phone that turns red when exposed to water, claimed the issue was water damage and that Apple would not be liable to offer a replacement or solution. I know for a fact that this phone has no water damage (and wonder whether the excess humidity, which has hovered at around 80% in NY for weeks now, could set off this strip). There was no issue with the phone indicating water damager either - the screen worked perfectly and was responsive, all apps loaded fine, and everything worked well when connected to Wifi - it just couldn't pick up a 3G signal. The associate was a wall, and obviously resolute to do nothing to explore or resolve the issue from the outset. From the moment I came in, I was (as I always am, underscored by my social anxiety and years on the butt end of customer service) polite, kind, even-toned, and undemanding. She called me "rude" to my face when I asked a clarifying question, and her abrasive nature made a frustrating situation even worse. I was unable to finish the exchange, and due to the aforementioned anxiety, excused myself and left feeling terrible about the entire interaction. I usually don't write Yelp reviews - I don't have a Yelp account! - but this interaction was so bad that I not only will hesitate to speak with an Apple employee again, but have also decided to finally switch to Android - and am keeping my fingers crossed that the Samsung customer service team is much more empathetic and capable than Apple's. So to whoever manages this store: train your people. While some folks may have bad intentions, most customers who come in have genuine problems and are seeking human support to understand their options and get to the root of the issue. Associates are there to bridge the gap, not widen it. And also, maybe have a sit down with whoever this associate was because they definitely need more training. read more

Yes, I waited for hours to my date to be transferred to my new phone. Yes, there was issue with my IOS, back ups and etc ( I am not sure if the technical skills). But! People who helped me such as Lia and Mario really helped me in between customers. They made sure I was alive during the traumatic situation and my new phone to have all the data they possibly can transfer. I walked in the store at 12:15ish and left at 7:30pm. I should be upset. But I am giving a big 5 starts for the effort and their customer survive skills to ensure the EMOTIONS of us, customers. I have witnessed distressed customers during the wait. But they were so professional and kind to handle all the matters. 5 starts for their effort and to understand what true customer service is. Thank you all!! read more

This is absolutely the worst Apple location. The employees are extremely mean. I have a Buisness account I've spent many thousand in any given month at this location. My phone stop working came in for my Genius Bar appointment while waiting out side these horrible people canceled my appointment no way to know because my phone was not responsive. The reason I came to the appointment. Can you imagine driving for 2 hours to come to an appointment and have to deal with rude reps at the front of Apple. Never again will I do Buisness at this location. The service has really been horrible. I will continue going to the Brooklyn downtown location. I wish you had the options of zero stars. read more

I just spent 10 minutes at the store with NO ONE offering assistance. Ended walking out empty handed. Awful service. All employees too busy updating their SoMe accounts. See picture. 6 employees not busy serving customers read more

Apple - Williamsburg - Mobile Phones Near Me - Brooklyn, New York

Day 1 After troubleshooting for two weeks on my own and with a chat representative the day before their solution for my phone being broken was a factory reset. Do the factory reset same problems. Day 2 Learned reservations don't mean anything and what one representative say doesn't mean it's true. For instance the technician report said the problem wasn't able to be replicated even though I was never asked to show it and had video of one of the many problems. Was about to drop 3k on new gear iPad Pro 2021 Apple TV 4K v2 Airtags etc now Apple can eat a .... read more

I made a genius bar appointment to get my iphone screen fixed at 6:40pm on a Monday and arrived about 10 minutes late. While they were very understanding and still checked me in, I then had to wait about 40 additional minutes for a genius bar tech to actually come see me. Everything went smoothly and my technician was very friendly (I had AppleCare) and I was told to come pick up my phone at 8:45. When I returned, however, I still had to wait an additional 25 minutes (past their 9am closing time) to get my fixed phone. Overall, the staff is friendly but they either overbook appointments or have very little sense of urgency. The floor layout has some interesting stuff but I was also surprised at the amount of product on display that was not functioning properly or missing key parts. Since I did a lot of browsing during my 40 minute wait I noticed that one of the 3 desktop iMacs did not have a functioning mouse and some of the tripod photo equipment either didn't work or was out of batteries. read more

I won't be going to this location anymore due to the lack of awareness, customer service and overall ability to come up with solutions to problems that were actually created by the new iphone update for the 7 and 7 plus. My phone automatically upgraded from 11.1 to 11.3 and ever since the mic, speakers won't work but only with Apple phone, imessages, voice memo, and video. 3rd party apps work just fine. It is a known issue for a little while now. The solution offered to me was to buy another phone for $350 but that still didn't address for the reason behind why my own phone was having issues. Buying a new phone still doesn't address that problem. Yes, my phone was out of warranty but it was working fine before the update. It feels a little like extortion when you buy something that is expensive and then a software issue and hardware incompatibility creates a non-functioning product. Now to use a model of someone who would get a virus on their computer and then have to pay someone to get it off so functionality can happen again. This is what the model feels like. I have never run into an issue where the people who represent a company in a store were unwilling to deal with it. I ended up calling apple support and on the phone, they told me this is an issue within the OS, that they will have no problem to either fix my phone or replace it for free. This all happened in the course of a 20 min discussion via phone but in the store, I spent an hour repeating the same thing over and over again to different people who wouldn't address the issue. So in final, I believe that this location is not training its people to understand how to provide service properly, the lack of care and repeating of "we understand the issue" but not actually doing anything about it is infuriating. What would be my motivation to pay $350 or upgrade my phone to a new phone if you can't even handle coming up with a solution to the original issue? It looks like it's being used as a means to make sales. That is called a short-term gain but short-term gains don't sustain a company long term because, in order to make it in the long term things like loyalty, quality, communication and creative problem solving are motivations for keeping your company running for the longer term. *Take notes corporations, because, without the people who support your products, you will just be a provider of a service or product that no one will show up for in future especially if you don't understand that your real shareholders are the millions of people who buy your products everyday and not just the people who buy stocks in your company. read more

Laptop was acting up, scheduled an appointment the same day and was helped ASAP! Friendly staff, very knowledgeable. My tech took 4 hours to back up my laptop that had a failed hard drive. She was extremely patient and helpful Thank you Alison & Maggie!!!! I will definitely be back at this location again read more

So I must say...this location has improved it's customer service tremendously. We all know and love the Apple products for what they provide, but the interactions with the employees in store is what can further cement that brand loyalty. The minute I hit the door I was greeted and helped. The associate who helped me with my genius appointment went the extra mile and some. I am definitely going to make more purchases at this location. Pleasurable experience all around. read more

Walked in here last night to pick up a pair of headphones I bought. Salesman was this stupid 21 year old, completely useless, looks at my confirmation code and goes "You need to call 1800 MY APPLE because you're not authorized to pick this up" when I LITERALLY bought the thing on my credit card. Then I called customer service and after 2 hours on the phone the help desk says, "I'm sorry about that. The salesman is wrong here. There's no reason you shouldn't have been able to pick this up if your payment info is on the billing account." Apple needs to hire new staff and have MANY more training before hiring such incompetent staff. Wasted 3 hours last night on this BS because some stupid 21 year old associate didn't know his own store policy. read more

After waiting forever to get someone to help me purchase a new laptop I'm then sent over to a table and introduced to a man who I am told is going to help me get set up. Meanwhile it's me fighting for his attention with s table of 15 other people. Any time he'd start telling or showing me something, someone else would rudely interrupt and he would just go to them and leave me mid sentence. Thanks a lot. I finally gave up and left. Horrible service after I just spent $1650 to just ignore me. read more

I didn't actually set up an appointment here. But the nicest guy helped me set one up for my MacBook Pro. It's a friendly store. If I lived in Brooklyn, I'm sure this would be my center for all things Apple. I talked to a few other people there, waiting for phone to charge so I could listen to music on the subway back to UES, and I liked everyone. Also they were pretty honest with me, saying that I likely needed a new keyboard and that it would not be inexpensive. read more

I have been here several times. I had occasion to go here again today to have a screen protector replaced. The person who greeted me couldn't have been any nicer or competent. I have no idea why some complain about this location. I have purchased phones, a watch, and accessories here. I have never had anything but a great experience. read more

Traded my iPhone XS Max for the new 11 pro max my trade in value was 600 the gentle that helped me did some sort of mistake told me I had to call 1800 my Apple to send in trade phone never received the shipping box long story short it's been a month and went back to store to get a gift card of 550 for the trade in because nothing could have been done for a mistake their employee did read more

Everyone from the greeter to Robin who walked me to the Genius tech Ralphie to the other Genius tech Alex were superb. My PC had crashed and despite multiple calls to the Apple techs; they were unable to help me so they suggested to take to the store and I'm elated that a store has been opened in Williamsburg. Everyone was super helpful and despite having to wait for the updates; I left super satisfied and with my PC in tip top shape. Thank you guys; I will definitely come back to buy gadgets and a laptop read more

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I made an appt to bring in my iphone because it had a cracked back. I was told it would be around $500 to just to fix the back but I could trade it in for a $200 gift card. The genius bar guy I worked with told me there was no rush - I could think about it and come back later. I came back the next week to turn the phone in but this time, I was told that no, I could get nothing for this phone because it was damaged. When I pointed out that I was told just a week before that I *could* get something for this phone and that the phone worked absolutely fine save for the cracked back, the employee practically rolled his eyes and asked with attitude if I wanted to speak with his manager. Huge waste of time and energy - not to mention an environmental disaster. Let's mine more rare earth metals and tear up the planet to make more brand new phones rather than recycle or restore old ones - makes total sense, Apple! read more

This store is under-staffed.. if you want an Apple Store, go to Manhattan!!! Here's why I say this: I walked into the store looking to buy changeable lenses for my iPhone yesterday and unlike any other Apple Store you walk into... no one greeted me, so I walk the perimeter, struggling to find what I was looking for. When I found an employee to ask where said items were, she pointed to a wall and said 'they're over there, but I can't take you because I'm going on break' Fine, whatever... I'm self sufficient. Found what I was looking for, but the phone with the lenses attached was dead. I wondered if there was a place I could charge the phone, so I could see what these lenses actually did before I bought them... Meandered through the space looking for help. Finally, I found the employee who's stands with an iPad. He was helping a lady, so I waited in line a few minutes, so they could finish. Upon completion... he did not acknowledge me even though I had been standing there for 5 minutes staring at him periodically. A simple, "I'll be right with you" would have been perfect. Instead, he walked away and talked to a guy who walked up after I had been there. So I circled the store again... to see if someone could help... and no. Needless to say, after 20min in the store it was clear the no cared that I might need help, so I left and will only return to Manhattan locations. Out of principle I will not buy any lenses from Apple... I'm headed to B&H as they have more options anyway. read more