Rude.. I came in to ask a simple question. The guy at the check-in didn't even look at my face, looking at the street, ignoring my question. Please hire people who can be considered and that can be present at the same time. read more

While walking around Williamsburg, we stumbled across this Apple location so we decided to check out the new HomePod. (Sidenote: It was smaller than I was expecting, but still sounds awesome! That said, please update Siri! The Echo beats this! But I digress...) While in there, I remembered my Milanese loop Apple Watch band had an issue, so I approached someone and asked if they could help. They took about five minutes going through my purchase history, and even though my AppleCare had officially expired, they agreed they could replace it free of charge. However, it would take about a week to get there so I'd have to come back. Well, the next day I got a call that it was already in! Drove over, walked in, and within five to ten minutes, I was enjoying my shiny new band! More impressive, it was near the end of the day and I had my computer with me. I was having an issue with a video adapter. Since I didn't have an appointment and it was near the end of the day, I thought I'd be out of luck, but I should have known better. They found a genius who helped me out! (Turns out the issue was the adapter, not the Mac.) Still, this is why even if Apple did charge a premium (which IMHO, they don't) it would still be worth it. Two cases of needing help. Two times they helped, and in the one case where it was the fault of Apple, even though my warranty had expired, they handled it. This is why you buy Apple. They get their products are tools for life. They help you get back to yours faster, rather than waiting in lines, or worse, having to ship your stuff off for days. With Apple, it's all about the care. This location shows they care too. read more

I'm gonna make this short and sweet because I really don't like yelp but I also hate to see a good employee not get his due. I went in the afternoon to buy a new laptop. I had done my research before hand so I knew I wanted. I was immediately assisted by a really chill apple employee named Jamal. He showed me the differences between the models and the price and all that apple stuff. He was honest and straight forward. While we waited for the computer to get delivered (from their warehouse wherever it was-- it didn't take long) I asked him some questions about the iCloud and showed him a weird issue I'd been having with my phone. He answered all my questions (told me about some classes the store has in case I wanted to learn more) and gave me a tip on what to do to fix my phone. Then my computer showed up, I paid, thanked him and left. It was probably the most pleasant apple experience I've ever had. Easy, straightforward-- no bs. I really appreciated his candor. As someone who has been both customer and employee-- you get what you give in retail situations. Of course there are exceptions, but at the end of the day they're just humans doing their jobs the best they can. Ya'll just need to just chill out and play with your apple things. read more

Staff was super poised, even working a holiday weekend. Justin was great and very helpful/knowledgeable!

I have been coming to this Apple store ever since it opened. Always had a good experience and learned something new. My last 2 issues involved my MacBook Pro. Turned out nothing was wrong with it and the geniuses explained how to use certain functions (new trackpad) and applications. Reed was my advisor and he was kind, patient and extremely knowledgeable...and didn't judge me even though I was wrong in my assumption that the computer was broken. What I learned was- take it easy on the staff because the problem may not be with them or the computer/ device. read more

This is a review of the iMac not necessarily this store. Since there's no place to review Apple as a whole or this particular product I'm putting here.....I've been using Apple computers for 15 years now and the latest one I purchased is the worst computer I've ever used. It has a smaller screen then my old iMac and only supports one additional monitor. This is the first time in 30 years where I purchased a computer that has a smaller monitor and less features than the last one - and this is one of the most expensive computers on the marked. And then I found out the computer they sold me was actually two years old! Not only that, simple programs don't work requiring me to restart and reinstall most programs and eventually the whole operating system and the computer still doesn't work. To add insult to injury, after wasting an incredible amount of time on these issues Apple support blamed me for all the problems and didn't fix any of them. read more

If you know what you want and you don't need any help, you should be able to purchase immediately, not wait 45min to do so. Is that not common sense? It's simple I give you $400 and you give me an iPad. I didn't come here to play 50 questions with bureaucrats who couldn't organize a sentence, I came here to pay for my overpriced life destroyer and leave. read more

I never have a problem going into this Apple Store staff members there are very nice and very informative. Welling to help customers with every and every item in the Apple Store. read more

Ok went into the store because I ordered the 13 for store pickup. I change my mind and I want the 13 pro. I ask for my original order to be canceled & get the pro. Sales guy said ok. I leave thinking everything is ok. I check my bill I'm being charged for two phones. The 13 and the 13 pro. This was a real hassle to correct over the phone. After several phone calls I am refunded for the 13 which I didn't buy. Then to top it all off my phone the iPhone 11 is not eligible for trade in because it was assigned to the order I canceled. So now I get no discount for my purchase. I usually have no problem at this store everyone is polite and it's an orderly place that I like. However this time I wasn't treated fairly by Apple and in the future I will not be purchasing any more iPhones. They are saying I have to pay for the incompetency of their employee. Just awful Stay away from this place read more

This store must've hired anyone because honestly I been having issues with a refund on a return an employee did incorrectly. Had it go back and sort things out with their manager who claimed the issue would get resolved. But the problem still stands!!! Now I have to go back to the store a third time to fix this issue after being told I wouldn't have to worry or come back I'm visit!!! read more

Man has Apple customer service gone downhill. You come to the store and have some young dude try to over explain to you simple details like how Apple Care works instead of listening to your issue and finding a solution. I've been using Apple products since this kid was in diapers does he think I don't know how Apple Care works? Horrible customer service - like taking to a live chat bot who has been brainwashed by Apple. No resolution to the issues. read more

This place is ridiculously unorganized and takes way WAY longer to complete repairs than originally told. Not to mention they all congregate around and chat, leaving their customers to wander aimlessly hoping someone will ask them for assistance. Won't be coming back to this poorly run mess. read more

Honestly I understand that with covid there's a bit of a wait for things. But this store is trying way too hard to be covid conscious. If you want a simple purchase even if you know what you want there's a long wait accompanied by really unnecessary small talk. I went in to get airpods should have been a quick and simple thing and I'm asked many many questions. It's a phone accessory purchase not a car purchase. It's head phones guys literally just head phones. You can't look at things unaccompanied which defeats the social distancing thing because there's someone a foot away from You the whole time and unless that person is getting a test before each shift it's unnecessary. read more

My sour experience here really left a mark on how I feel about Apple and their products. My cell phone was not working (it was not connecting to the cell service) and given there are no service ares in my neighborhood, I felt it was a device issue and not a wireless provider issue. I walked into the store yesterday (Thursday) after trying to troubleshoot the phone myself for 6 hours trying to follow the Apple.com device troubleshooting instructions. I tried all 7 steps on the website to no avail, and decided to go into the store as they have more experience. The store was not overtly busy, there was a ratio of at least 5 employees for each non-employee. I see the gal doing triage and tell her my phone is having problems connecting to the network and she tells me they cannot see walk-ins right now since the store is closing in an hour, but I can make an appointment for Tuesday (6 days). She also says there is another Apple store on 5th Avenue, I can try going there if I need immediate attention. I'm in Brooklyn, but please go to 5th Avenue for help?? I know not all employees are "trained experts" on all products, but I would have to imagine that someone might be enough of a generalist instead of idly hanging out with other coworkers too busy to even try to help a customer. There were different pods of coworkers just hanging out, chatting it up, but no one can be bothered to help at all. Even the 5th avenue store at its busiest (which i actually have been to in busy season when my office was located near central park) did not provide this kind of anti-customer response. This is my second apple product, but I had been an advocate of apple products and have purchased for my family due to the customer service based on previous experiences. After this experience, unless Apple can deliver a differentiated, innovate one-of-a-kind product, there really is no reason not to explore other devices from other brands where customer care actually means something. read more

I used to like everything Apple. The affair has ended. The staff at this store are beyond rude. When I asked about the availability of a new product I was told "How should I know, I don't make this stuff." This was not a one time experience. I live close by and have seen my experience go from bad to worse. Like many other reviewers stated; a lack of knowledge, rudeness and terrible attitude prevail. Management, are you listening? read more

Just got off the phone with Charles at Apple Williamsburg who was extremely helpful and courteous in helping me research blue-light filtering screen protectors. Charles himself gets 5 stars, they just happen to have a smallish collection of products so I'm still shopping around. read more

I had an appointment at the Genius Bar. Walked in, was greeted, reservation confirmed. 5 minutes later a Genius specialist sat down with me and helped me with what I needed. The entire operation took less than half an hour. The specialist was very helpful, friendly, and our conversation make the time fly by (he enlightened me about how and why he's super happy working as a Genius). Very satisfied. read more

Tried to check in for my Genius Bar appt.. was not clear at all where to go, had to track down a wandering employee... waited over 30 minutes past scheduled appt Seems that only 30% of the employees are qualified for the Genius Bar... during the time I was waiting three sales people (?) were chatting in the corner together read more

Just left this location after trying to buy a new phone case. They seemed pretty busy, so I asked the young lady with the ombré hair (the Genius Bar check in person) for help with checking out. Her response? "Well we all have a little bit of a job, so." Promptly walked out. For a company known for friendly staff and excellent customer service, this was piss poor. read more

Never buying an Apple product again because of my experience here. I recently made the switch from PC/Android to an iPhone 6s and MacBook Pro. I also own a business in the NYC area and have been considering purchasing a number of iMacs as our office computers. I came into the Apple store today with a 3:00 appointment to get my screen repaired on my iPhone. I check in, give them my phone, and am told that it should be ready at around 4:45. No problem, I sit down at the waiting area as instructed and get some work done on my laptop. At 4:45 I approach one of the "Geniuses" and ask them for a status update on my phone. The representative fiddled with his iPad for a moment and told me that my phone wasn't ready yet. About fifteen minutes later, at 5:00, I checked in again with a different "Genius". Same story, phone's "not ready yet". Forty five minutes later, at 5:45, I open my laptop back up and decide to check my email. In my inbox is a message from Apple sent AN HOUR PRIOR stating that my iPhone was ready to be picked up. After hunting down a manager and showing him the email, he feigned an apology and retrieved my iPhone. Sure enough, there was a timestamp on the package clearly stating that the phone was finished at 4:50. I was left sitting there for an additional hour, despite my asking for a status update multiple times. Who knows how long I would have continued sitting there had I not checked my email randomly. Adding insult to injury, I still had to pay the $140 repair fee in full. No discount. For anyone looking to get their screens repaired, save yourself the money and hassle and just go to one of many unauthorized repair shops throughout the city. You'll probably pay half the price for the same job, plus you won't be treated as though you're completely disposable. As for my new office computers, I will definitely be going the Microsoft route this time around. read more

I was late due to traffic and was waitlisted. My fault and didn't have a problem waiting. After 40 minutes I checked in ,with the same RUDE lady with glasses at the door, and she said my appointment was cancelled by customer. Had it been cancelled-I wouldn't be there. There was a kind guy who helped me get a technician. Rude little woman with glasses-don't be so serious and try to -I don't know- have some quality customer service. Nasty. Nasty. Nasty. read more

Whoa, terrible experience here. Came in with a non-working delete key on a one-year old Macbook Pro that I've barely used and that looks almost new. The big, bearded "genius" who helped me proceeded to lecture me about how long he's had his computer without any problems (10 years, which seems insane unless he's still using a powerbook), calling me brother over and over again, and after a brief period looking underneath the keys, a long rant about maybe the gunk under the keyboard was responsible. After lecturing me for like twenty minutes, he quoted me a price to fix my comp I later learned from another genius that was over a hundred dollars too expensive. Really my first very negative experience at Apple in fifteen years. Won't be coming back to this store. read more

Yesterday, we upgraded to an XR and 8 Plus. After 4 hours at the Apple Store, we walked out thinking our iCloud backup would transfer over to our new phones, which was not the case. My mother lost 1000 photos and videos! It felt awful. Everyone at the Apple Store was nice - and overconfident. Everyone should back up all their content before they go to the Apple Store. We trusted Apple to be infallible, but no one is... read more

Just a heads up that I waited in line 1.5 hours after my appointment time to get to the genius repair desk. Everyone was cordial and kind, but staff confirmed that it's like that every weekend. Do not expect quick service. read more

I've been trying to get a hold of the store manager for the past 2 hours and tried last night for 3. the phone just keeps ringing and nobody is picking up. Can anybody help me?!?!?! read more

Made an appointment here to fix my iPhone. With the service I received from the Chelsea location I was not expecting much from this place and dreading to come here. However, this new Williamsburg location blew my expectations. I was late5 mins to my appointment and the person at the front was really nice accommodating. I was set up right away at the Genius Bar and everything was ready. The person I had was Tom. Tom is the best apple genius that I've ever met. Really awesome guy and super knowledgeable about the products. He help me solve my issue in minutes and was very nice. Tom alone made me change my mind about the service provided at apple. Stellar job. If you decide to make and appointment at Apple Store in Williamsburg , you MUST request Tom! Thanks a bunch Tom! read more

I had the worst experience of my life in this store. The night before I was mugged. I was attacked by a gang and robbed of my possessions, wallet and iPhone X. I was scared and injured. I'm in my 30's but this experience scared me to my core. My father was kind enough to come help me pick up the pieces. The sales reps were kind and understanding but the manager was on some covid fueled power trip. He refused to let my father in the store because only the individual purchasing an item was allowed in. I was in tears. I needed the emotional support of my father. Eventually it started torrentially down pouring. They let my fatter in but made him stand in the corner by himself. I asked the manager kindly if he could sit six feet from me and the manager said no. I asked if my father was interested in buying an iPhone, could he then sit with me and he said yes. Before I had a chance to tell my father to say he wad interested in an iPhone the manager spoke to my father and told me that my father was not interested and had to remain in the corner. I lost it at this point and shouted to the whole store my story and how shameful it was that this manager would not let my father sit by my side. The security then forcibly removed me from the store. I had a nervous breakdown as they forced me out - this is the day after I was mugged and robbed. The security guard pushed and shoved me. I was screaming in pain and anguish all because this power crazy manager could not allow my father to sit 6 feet from me in an empty store. This manager is a terrible human with no empathy skills and should not be representing Apple. I am usually very calm and patient but he pushed me to have a dangerous mental breakdown in public. I'm traumatized. Avoid this location at all costs. read more

This apple store was extremely unhelpful. I was having a problem with my iPhone 7, so I went in to see if there were any Genius Bar openings. I did not make it to the Genius Bar because the man checking me in said he was a technician, and he knew that Apple would not be able to help me and that I will just have to buy a new iPhone. Upon asking to get an appointment, he was rude and insisted that it would be a waste of my time because I would just have to buy a new one. I really did not appreciate him not letting me see someone at the Genius Bar. I just wanted to see if they would be able to help out with the problem I was having. I recommend against going here and opt for going to the new Apple Store in Downtown Brooklyn instead. The few experiences I have had there have been much more pleasant than the one I had at the Williamsburg store. read more

Bought a new iphone here, something went wrong during the transfer process to do installments with AT&T so I bought the phone in full. AT&T is still charging me monthly for the phone. Both parties are blaming the other, no one is able to help me. Apple fix this. read more

I went to the Apple store in Williamsburg during a weekend, late afternoon. It was not busy at all. I needed to do an iPad trade-in. The guy at the door put me "in line" and told me to wait by one of the tables. I was standing there for over 30 minutes (seriously!) and nobody cared to come and help. I asked the guy at the door again and he did nothing, he told me to keep waiting. There were a couple of employees chatting to each other, and another one watching people trying the laptops. I felt really neglected and I expressed my concerns, but again, nobody would show up. On top of it, I came back the day after and they offered a miserable $34 for a perfect iPad mini. If this is Apple 2019, a HUGE disappointment. read more

Floor staff always so helpful and gave me full attention. Great attitude and good return policy if necessary LOL. Apple just rocks!

Wouldn't let me return something that was slightly outside the return period because I had purchased at the UWS location.

Worst customer service which is direct reflection on management. Believe me I don't write negative reviews and this Apple store is the worst. I'll just continue going to the one on the Upper Westside. read more

Tovah - she claimed she is the store manager of this store - she is the worst apple store staff ever! Unprofessional and cruel. She should be fired immediately, no joke. She was so rude to interrupt my almost-near-end appointment and wanted to force a mask on a 1-year old baby! How ridiculous she executed her "power"- is this the apple culture NOW? read more

David really helped me a lot... other employees..eh..not so much but I'm sure there are other good ones too

Pretty cool looking Apple Store. Friendly and informative Geniuses especially Jenniel. He helped me decipher amongst which Apple Watch to get, he sold me with his insight and I will definitely come back to him for future iOS products. I guess the only thing I don't have is Apple TV... Jenniel... help!?! read more

I was treated with the utmost disrespect by the "specialist" and my very minor issue was not resolved. I will never by another apple product again in my life solely based on my experience at this location on January 22nd 2019. The specialist was condescending and seemed gleeful to not help me. Unbelievable! read more

Everyone was nice and very patient with us besides one person. Great customer service to the person who helped fix my friends phone. Ryan is the worse though. Told us he was saving seats for someone else and when our technician came to us at the blocks, she seated us where Ryan wouldn't let us take seats. Then he pretended we could've sat there all along. read more

Unfriendly staff Wouldnt refer anyone to come here to shop,snd reflects there may be a problem in management read more

I went here today after my computer randomly shut off. Everyone who helped me was extremely kind and helpful. Wyatt fixed my computer, no problem. The staff here is very helpful and kind!! read more