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Apple Southpoint

2.4 (205 reviews)

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View as I wait - The image shows the interior of an Apple Store, featuring customers seated on wooden stools and benches, some using their phones or browsing Apple products displayed on tables. Staff members assist customers, and the store has a modern design with a wooden ceiling and large glass windows providing natural light and a view of the street outside. The store displays Apple devices and accessories, including a section dedicated to Apple Music and HomePod products.
Kristin U.

Walked in regarding a bug in my phone. They scheduled to see me in 1 hour. After 30 minutes got a text to let someone know when I arrived. Checked in, was told to wait in the "bullpen". Still waiting and it's past my appointment time. Sure, I could have called, opted to be seen in person thinking it may end up being more productive. Not so sure. A technician said I'm next in the queue. Kind of feel like Apple is trying to do too much and service gets sloppy. We'll see. Still waiting....

Cliff C.

This store has been closed during the COVID mess. Great store though. When they are open they are the busiest store at Southpoint mall. They have classes you can sign up for. Pretty cool. We work with a guy Chris here. He is awesome. Great place.

April 30,2024, my daughter's iphone 12 was blacked out suddenly. I took it to the Apple Southpoint store of Durham NC. They said that they can fix it for $375.18. My daughter wanted it to be fixed so she'll have her information back. Next day we took the phone back to the store for a repair. But they changed their words. They said that they can't repair it, so they gave me a replacement iPhone 12. But the replacement iPhone 12 doesn't work properly. It has an awful background sound when I made phone calls. I took it back to the store. But surprisingly they refused to refund me. Now they kept both my original iPhone 12 and replacement iPhone 12, and refused to refund my money of $375.18."

Beautiful new Apple Store with tons of space inside. - The image shows the storefront of an Apple Store at Southpoint in Durham, NC, featuring a large glass facade with visible interior displays and a wooden ceiling extending outward. Several people are walking on the sidewalk outside, and a tree is visible on the right side. The sky is partly cloudy with patches of blue, and the surrounding area includes other retail buildings. The scene captures a busy shopping area with pedestrians and a contemporary retail design.

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2 months ago

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4 months ago

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5 months ago

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8 months ago

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2 years ago

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2 years ago

Very helpful staff. I need to return and take some classes. The offerings are right up my alley.

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6 years ago

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6 years ago

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2 years ago

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2 years ago

No opening hours available without phoning but they do not answer the phone! When will they get their act together

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3 years ago

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6 years ago

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7 years ago

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5 years ago

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3 years ago

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3 years ago

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2 years ago

Ryan and Cory were awesome helping me with my Mac. Apple is an awesome product. I always have a great experience.

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4 years ago

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4 years ago

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4 years ago

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9 years ago

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5 years ago

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7 years ago

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15 years ago

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11 years ago

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Ask the Community - Apple Southpoint

Review Highlights - Apple Southpoint

Mario was really compassionate and super helpful in helping me get scheduled for a same day Genius appointment.

Mentioned in 3 reviews

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CPR Cell Phone Repair Durham - South Square - Deal of the month: Save 25$ on purchasing a new device from CPR Cell Phone Repair.

CPR Cell Phone Repair Durham - South Square

(33 reviews)

$$

Everything went well thanks to a top notch, well informed, skilled technician "Levi" HIGHLY…read moreRECOMMENDED ! 5 STARS ! (Not 4) He gave me an accurate estimate to replace my TOUCHSCREEN on my "antique" iPhone 11, buying me a couple more years with my somewhat obsolete device. No fast-taking "mumbo-jumbo" just a polite, concise explanation and an efficient repair, why is this so rare these days ? Maybe I can't get ALL THE NEGATIVE CAR REPAIR EXPERIENCES erased from my brain, maybe that's it ? A little tricky to find their small but well-organized store, think Chick-fil-A near Super Target, South Square, Durham NC. Their "CPR Red Cross" sign is small, their location is in the inner corner of a small 'mini-mall' next to a Middle Eastern grocery. Once you find it the first time, it's easy to get to. You realize that the repair shops in the BIG MALLS like Southpoint are going to have to charge you more, don't you ? Their 'overhead' is way higher than a modest location like CPR. I'm EMT~Paramedic so I like the name and play on words.

Would definitely recommend for data recovery. I had an external hard drive that was not working…read morethat contained a lot of important files and information. Other places were going to charge over $300 for the job to be done. CPR was able to restore all the files and provide a flashdrive (free of charge) all for under $150. The best part was that it only took half a day from the time I dropped off the hard drive to when I arrived to pick everything up.

Apple Southpoint - computers - Updated May 2026

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