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    Apple Providence Place

    2.7 (181 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    Danielle F.

    I know, you either love or hate Apple. For several reasons, I choose Apple at this point in my life. Because of this, I am so grateful to have this store nearby. 2 years ago, they moved a couple of spots down to this new, bright, large, spacious, clean space, leaving customers and employees wondering how did we ever manage before with a third of the space. The "new" location is just as full as the old one. It might be borderline crowded, but it's still neat and organized. Apple people here are friendly! I have honestly made friends here between having a field trip (teachers, these are free!), coming for events (parents, these are free too - sign up online!), coming with questions, and stopping to browse. I usually buy my phones from my providers, but I have had replacements done here. Quick and easy process. I've also bought my iPad and MacBook here. (Spending serious money? You ARE at Apple, no??? ) At back to school time and Christmas and other times, their credit card through Barclays offers 0% interest. I once had a pixel pop on my fairly new MacBook. I scheduled my appointment and got help quickly and efficiently. I did have to send it off, as my screen had to be replaced, but it was a fairly painless process. I will stop in to browse or ask questions and there is always a friendly soul there to chat and help, even with the crowds. ONE time I walked in and had to FIND someone to help me. One. Time. I about died... I get so spoiled here. I do not consider myself a lemming. If I hated it here I wouldn't say anything nice. But it's not just the shiny things that bring me back, it's the customer service and attention to detail too.

    Isaias B.

    Worst place ever there's factory mistake gap between the screen and frame and they saying why coming after days that happen when I just noticed they didn't wanna help me for nothing I pay out of pocket for this damn phone when my phone is still under warranty nobody wanted to help me bad place wouldn't recommend it now I have to go to another apple store out of my state because these clowns won't help me the leadership sucks ass the employees are irrelevant

    Apple crushing my dream

    See all

    5 months ago

    Nice customer service with great knowledgeable people. I would go there for all my electronic needs.

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    10 months ago

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    2 years ago

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    2 years ago

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    1 year ago

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    10 months ago

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    2 years ago

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    10 months ago

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    1 year ago

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    3 years ago

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    1 year ago

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    2 years ago

    Needed new battery for my iPhone 11...as ALWAYS the staff makes it an easy process. Thanks Henry for taking good care of my phone!

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    7 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    4 years ago

    Very professional and helpful! Don't trust the other reviews. Had my phone fixed in ten minutes.

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    7 years ago

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    8 years ago

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    4 years ago

    Extremely friendly and quick. Answered all my questions and everyone had a great attitude.

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    8 years ago

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    10 years ago

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    6 years ago

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    6 years ago

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    Page 1 of 5

    Ask the Community - Apple Providence Place

    Review Highlights - Apple Providence Place

    I came in for an earbud replacement and she was as super helpful, professional, and had a great personality!

    Mentioned in 6 reviews

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    Verizon

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    Walked into the Verizon store and it was crowded. Lots of people wanting to be waited on, I guess…read morebecause this store also offers service for FIOS and other products, not just cellphone service. The staff really is hurried and not very attentive. It's a shame, because ATT and Verizon are supposed to have the best network coverage in the country. I waited so long, I did not get anyone to come to help...it's a pity. I guess I will have to check my options online..that might be the easiest thing to do... Some background on this company.......Verizon is the largest wireless carrier in the United States, with 142.8 million subscribers at the end of Q4 2021. The company is headquartered in Basking Ridge, New Jersey. It was founded in 2000 as a joint venture of American telecommunications firm Bell Atlantic, which would soon become Verizon Communications, and British multinational telecommunications company Vodafone. Verizon Communications became the sole owner in 2014 after buying Vodafone's 45-percent stake in the company. It operates a national 4G LTE network covering about 99 percent of the U.S. population, which in the second half of 2020 won or tied for top honors in each category of the RootMetrics RootScore Reports.

    The absolute worst online customer service to complete very simple task. You can wait up to an hour…read morefor a chat agent to assist you. Expect to wait an hour and then be disconnected for requesting to cancel your account.

    Metro by T-Mobile

    Metro by T-Mobile

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    And what Metro since 2012. I called customer service woman told me I could get the iPhone 13 today…read morewhich is March 16th 2025 for 75.00 they will mail the phone to me within 3 to 5 business days. Then after the 30 days all I had to do was drop down to the $35 flex plan. I told her I'm going to call back if that's okay well I still get the same deal you know I was like this is recorded said yes the line's recorded. I call back I explained to them what I was told they said oh no nope we don't have that they would never say that I said well you can go back and listen to the recording she's like yep my manager is listening to it okay. She puts me on hold comes back and says yeah we can't find that recording you never called today oh I have proof I called today because I have the number the time or when I called I called twice two times today. If I didn't have such a good deal on my three lines I would not be with this company. They are horrible they lie they cheat they're sneaky they are pathetically untrained unprofessional ignorant people. And what is makes me so upset is that she's going to tell me there's no recording and that I never called in today oh I called in today I most certainly did I called him twice they just don't want to give the deal that the other customer service woman told me I was going to get today they don't want to do it So it's easy for them just to say you lie So my advice is if you don't have to go to MetroPCS don't do it.

    Metro app,,,, just just like maybe eight or nine times to finally get this place to do a review…read more Wow the customer service person at Metro says you know we want to review our name is Wendy blah blah blah that I explain that you know it's it taste like 3 minutes to get to speak to a human being at Metro,,, Soooo00000. She hung up on Me. She must be a Star performer!

    The Kase - A very sleek, thin and small portable phone charger I was able to buy on sale for only $30.

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    Downtown

    This is an interesting little store that I bumped into as I was selling back my iPhone to Gamestop…read morewhich is across the way. This is a beautifully lit store to make you feel like you're in a futuristic type movie. Phone and ipad cases line the walls with a giant machine in the middle. They specialize in cases for your electronics and are extremely helpful and friendly. What is neat is that they have "blank" cell phone cases and the machine allows them to print whatever picture you want onto the case to personalize your phone. They have new cases as well for your iphone 6 and 6 plus. They also have tempered glass meant to protect your iphone's glass from breaking.

    I walked in and was able to find everything I needed and more at this sleek little store in…read moreProvidence Place Mall. I initially came looking for a battery charging case for my iPhone 6, which the store was out of. However, the store attendant was very helpful and explained that buying an expensive charging case might not be the best investment as if I were ever to change my phone model then my charging case would be useless. Instead, the very attentive and gracious store manager showed me the extensive collection of portable phone chargers they carried, which were all on sale! I ended up purchasing a $60 model for only $30 in addition to a brand new case and screen protector for my phone, both of which the manager kindly installed for me for free. And because I bought so much, the manager threw in a second free portable charger as well! I would definitely recommend this store to anyone looking for any phone accessories or cases in the Providence area. Some of their products are on the pricier side, but they have a wide selection, the employees are helpful and they do have sales. Overall, I'm very happy with my purchases.

    Apple Providence Place - computers - Updated May 2026

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