Michael was extremely helpful with the plans we picked. We also took the Galaxy S7 buy one get one…read morefree offer, he went through the payment plans step by step. Am a happy customer! In another note: It shows online that they are open till 8, but they pretty much close the shop around 7:15 ish. They should correct the timing.

Showed up today during business hours and the store was locked and empty. No sign or notification…read more I know this store recently opened, or moved from across the street. Regardless, this is bad business Had to drive to a different store.

People are nice They didn't have the phone I needed but to…read morelearn about the phone was a plus

I came in on 10/17 to trade in my phone for the new iPhone. The employee who (barely) helped me was…read morevery rude and did not provide me with the help or information I needed. Essentially, he just handed me the phone and said call customer service because he wasn't taking my phone. I eventually did end up calling customer service and they were more than helpful with getting my trade in completed. So if you ever end going here, the employee that has dreads with gold tips may not be the best option for assistance.

Service overall wasn't my best experience, I'll chalk it up to it being a new iPhone drop. I called…read moreto ask if the the iPhone 17 in blue was in stock. Advised the person I spoke to I tried to purchase phone online for pick up, she said I would need to come to the store. I get to the store, and stated I just spoke with someone in regard to the phone for purchase. A young lady I take it was Maria, said I never called, she then goes as far as to saying she is the only one who answers the phone so she would know. After showing proof that I did call using my last call on my log it then became she doesn't remember speaking to me. IMO honest mistake, then while finally getting assistance with getting the phone, Maria asked the agent who was helping me to continue with another customer. My issue arises when the young lady who asked for me to be passed on to her was busy working with the lady she swapped with the agent for me. I came on my lunch break and my time was very limited, and she seemed more interested in helping the lady she swapped me for. It almost felt like she didn't want to assist me. I was very polite and cordial after about 20 minutes of this before I decided that I can take my business elsewhere. Calling me friend was not lightening up the tension and she tried but then would go right back to the other customer who was working with an agent already... it became very frustrating and clear she didn't want to assist me. She was overly assertive with not trying to help me or assist me, tried to say my phone wasn't eligible for upgrade/ trade in, after agent I was working with said it was. Then she took my phone in the back saying it does pass eligibility for trade in. Then looking for reason not to give me a trade in lol lol it was almost comical. I wish we as ppl can just be loving and helpful to eachother, but respectful also. I didn't feel respected or necessary so I felt neither was my money, so I left the store with my old phone and will upgrade elsewhere. Just have to be better.. I wish I could give a better rating just my treatment in my opinion wasn't great at all!!!

Great and very helpful staff. Went in and they changed my screen protector out very quick and…read moreprofessionally. Would recommend this store to everyone.

We were in the store this past weekend helping an elderly relative of ours and the service from…read moreKay-Jay was outstanding. She was so patient and kind. It took almost 3 hours to move service from another provider, set up the account with all the details provided step by step to our cousin. I don't normally write reviews, but this location with Kay Jay, knew their information. She was central to us having a good experience with someone that is not savvy about phones and how they operate.

When the grown children huddle together to overthrow the Matriarch's phone, I end up here. With any…read moreof my previous reviews regarding new/upgrading phones, I get a little hesitant. I'm all for progressing technologies. However, as long as I can make/answer calls & snap a clear picture I'm good. That's not good enough for the Tribe, so hello T-Mobile. Many thanks to the super awesome & helpful Shanteneque "Shan" for her patience while walking me through the process & prices for the upgrade. I hope the universe knows there is no such thing as a "free" upgrade. Yet, Shan was really cool even with my AARP moments when I needed re-clarification...a few times over. So here's to upgrading. I tried to get the same phone (newer Generation) yet my Daughter said "No Ma'am, you can handle a bigger/newer phone." Well, Mini Ma'am, you pay for it & I'll take a mini iPad as well". Top-notch service as the employees exude friendly/helpful teamwork in assisting the customers. & this is regardless of who's assisting whom. Starry shout out to the Manager serving as the Greeter & making sure everyone is welcomed & taking care of. I'll be back tomorrow to pick up my new iPhone.

I had a wonderful experience with the staff here, from the initial greeting at the door to…read moreassistance with upgrading my phone. Chester answered all of my inquiries regarding the upgrade process and provided a wealth of knowledge regarding other products I was interested in. At one point, I had to step away to take a work call while my other phone was restoring its backup, and the staff had no issues with that and were very accommodating. The store manager, Jatu, was just as friendly and attentive, checking in on the process and providing additional insight when requested.

Manager there by the name of Kelly is the worst. I was in a serious situation needing help with my…read morephone and rather than helping me out as soon as it came to closing time she proceeded to kick me out of the store and I asked her to please help when she said no the reasoning was "because I dont want to" is what she stated. when i asked for her name she refused to give it to me but luckily I was able to see the first name on her name tag before she turned it over.

Stay far away from this retail store. The employees are incompetent and the assistant manager is…read moremuch worse. Rude and absolutely inconsiderate. This store allowed an item to be purchased under my account and have claim that they are not able to verify my concern. Here's where the incompetence comes into play. A sales associate or anyone affiliated with sale and setting up accounts knows that anything purchased or changed to your account , the customer will get a notification I n the form of an email. Once the email is checked, they are able to log in and verify any activity associated with the account. Secondly, I provided them the order/receipt number along with the store information and the assistant manager said that he has no way to validate any purchases made in his store. He refused to give his name, became argumentative and hung up in my face. I called back to obtain the manager and district managers information and he refused again and hung up in my face. Stay away from this location.

My husband and I called to inquire about new internet service for our home. We had the pleasure of…read morespeaking with Adrian (I pray the spelling is correct). We had so many questions and concerns and he had no problem answer ALL of our questions. The service he provided was amazing! Thank you again Adrain.

This place has a really cool layout. You can pretty much…read moretell where everything is in the store with their huge signs hanging throughout the store. The selection was pretty big from what we saw. With a nice range of variety. There were staff members about the store who asked if we needed any assistance. The prices seemed reasonable. I would definitely come here to check out the selection if I needed something for the house.

Great experience over here at BrandsMart USA. We were initially just browsing with no intention of…read morebuying that day. Jeff helped us out today finding a washing machine set. He was very courteous, knowledgeable and patient. He listened to our needs and concerns while finding us the perfect washer and dryer set for our family. Also the installation and deliveries have all gone smoothly. By far the best service we have ever had anywhere. They have great offers especially around Presidents day. The store is maintained very clean and neat. Plenty of free parking in and around the store. Overall, BrandsMart USa is a reliable place for quality appliances and good value. We will definitely be back again soon. BrandsMart USA is a retailer with an extensive selection of home appliances, electronics, including TVs and computers. Located at 5000 Motors Industrial Way, Atlanta, GA 30360, BrandsMart USA North Atlanta is a beacon of unbeatable deals and top-quality merchandise. Whether upgrading your home theater, revamping your kitchen, or exploring the latest gadgets, BrandsMart USA North Atlanta is your go-to store. Expert Guidance Awaits: Our team of experienced, and professinally trained merchandise specialists are here to assist you. Have questions about appliances or other merchandise? Come on in! We are thrilled to help you find what you need. Lowest Prices, Highest Confidence: Choose with peace of mind: You are getting your favorite brands at the lowest prices. That's the BrandsMart USA Way- quality, affordability and smiles.

Chris was amazing in helping my mother with her locked iPhone. He reset her phone and even called…read moreme to keep me informed as to the process so I could support her later. He demonstrated great patience and went above and beyond...truly a kind human! I will bring all my cellphone issues here in the future.

I purchased two C to C phone cables from this business four days ago. I ended up not needing them…read moreand came back two days later with my receipt to return them. The packaging (such that it was) had not been disturbed and they were in the exact selling condition they had been when sold to me. The clerk (I believe he is the owner), told me he "never accepts returns," but grudgingly eventually said he would refund me 75% of the charge, keeping 25% for a restocking fee. I asked where that information would have been given upon purchase. My paper receipt had nothing about it and there was no sign on the wall. He produced a separate paper listing the restocking fee, which had not been shared with me when I purchased the items. He explained tersely that he is a small business and reiterated that he never accepts returns and I should be grateful he was making an exception. So -- be warned -- if you purchase supplies from this business, be aware that he "never accepts returns" and that if he decides to make an exception, he'll retain 25% of the payment. I don't fault his policy, but his failure to be up front about it at time of purchase is poor business practice. https://quickbooks.intuit.com/ca/resources/running-a-business/writing-store-return-policy/

A great alternative to the AT&T store in Perimeter Center. Located in the center of the mall, you…read morecan't miss it. There was only one person working, but thankfully, we were the only customers. Malcolm was so friendly and personable. We were looking for iPhone 6S and he was honest that they were out of stock in the Rose Gold. We ended up going to the Apple Store for that phone, but my dad upgraded his phone to the Space Gray iPhone 6. Malcolm handled it in a professional manner but kept us entertained at the same time. We had a very convoluted process of switching our iPhones around (my sister wanted my mom's upgrade) but Malcolm took care of it very well once my sister got the iPhone 6S from the Apple Store. He switched the new SIM cards for my parents' phones quickly and had us out of there in about an hour. Overall, we had as calm of an experience than I've ever had at any AT&T store. This authorized retailer kiosk is a great alternative to the usualAT&T store, and contrary to popular belief, they do have many phones in stock!

Traded in my phone for credit toward a new phone. They took my phone and never credited me for it…read more They essentially stole my phone from me. Store manager, Zakiya, reeks of attitude and wouldn't comply with corporate. Corporate wrote her up. Enjoy your 1 star review