Came here because some sunglasses I purchased inner eye holder (whatever it's called) was loose. I…read moretold them about it and they said they could try to fix it. The ladies were so nice here at Porter Ranch Optometry! A lady attempted and tried but it was a fail because i need to go back to Louis Vuitton store to get the glasses replaced. However, the service was phenomenal the lady that helped me was very sweet and personable. The store is very neat as well ! They have many brands of glasses here! I will come back here to order prescription glasses that I need!! I highly recommend here if you need glasses!! 5/5 for me!! -Marshay D.

Overall average experience. Parking is tough so plan ahead. Once inside, they told me they have…read morefree valet services though. Appointment was easy to make. I was seen 10-15 minutes after my appointment time. The first examination room could be cleaner. The machine was also a tad bit high so I wish they had an adjustable height chair or machine. Dr. Kh. was good, but she was very much focused on directing the conversation in a way to sell more services. She told me that everything was alright, but she would like to watch this and that and for that I needed that...in a tone that made me wonder if there is something wrong with my eyes. I also didn't know that people of my nationality have different optical nerves. I hope that is not a bad thing.

The service provided was excellent. The doctor demonstrated exceptional knowledge, and the front…read moreoffice staff were very pleasant and helpful. I highly recommend their services.

Please keep in mind when you purchase your glasses please read the small print on your receipt (…read moreAll Sales are final ) unfortunately if your unhappy with your glasses your stuck with them )

The optometrist was kind and very good service. Good selection of glasses. I liked the fact that…read morethe Dr. Was Korean.

Yesenia was phenomenal. She helped track down my VSP insurance benefits over the phone, right-sized…read morethe lenses perfectly for my RX and computer use, and answered every question with patient, friendly expertise. She also gave me a great deal and somehow got my glasses cut in about 30 minutes once I finally picked a pair (after trying five frames!). Truly exceptional service, highly recommended!

Best optometrist in LA! Staff is so friendly and efficient…read more They put your name on the wall just to make you feel special when you go in. Honestly I have never been to an doctor that I enjoy more. Dr. Silva is the BEST! A+++!

Great staff!! Very helpful in coordinating appointments and checking insurance options. Very…read moreprofessional and clean environment.

I've been coming here for years and I have always had a pleasant experience! The staff is alway…read morehelpful and friendly. When I first started coming the main doctor came off as a bit stern, but she has warmed up and is full of knowledge. She always take her time to explain everything and answer any questions I have! She is great, as well as the other doctors. I definitely recommend!

Been coming to Dr Chriqui for many years, before they moved to the Northridge location…read more I've always had pleasant experiences. The staff are kind and nice. Easy to make appointments. I receive emails and texts to confirm appointments. Saturday Half days are available are great if you can't make during the work week. Yes sometimes Dr Chriqui is stern...I know it's coming from her heart or concern. Adequate parking . Would highly recommend.

My family and I feel so lucky to have found Avant Eyes Optometry…read more I live in Porter Ranch and used to drive all the way to Burbank to see my old optometrist. When Avant opened at The Vineyards, a friend recommended I give Dr. Kataria a try and I'm so glad I did!! She is incredibly thorough. Not only did she explain everything clearly, but she also showed me detailed images of my eyes, helping me for the first time truly understand what was going on. It's true what they say, a picture is worth a thousand words. Best part is the office is spotless and equipped with state-of-the-art diagnostic tools. I was so impressed by Dr. Kataria's knowledge and kind bedside manner that I now bring my two kids as well. I'm grateful to have such a high quality, locally owned practice right here in the community. I love being able to support a small business that genuinely cares.

Unfortunately, your response mischaracterizes several of the concerns I raised and also contains a…read morestatement regarding my medical-record requests that I need to correct. I was not asking your office to take responsibility for educating me about my insurance plan, nor was I disputing that members should understand their own benefits. My concern was that your staff was actively using insurance benefit information on your computer to calculate the amount I was being asked to pay for prescription eyewear, yet I was not permitted to review the benefit information being used to arrive at that amount. I specifically asked if I could simply view the benefit information on the screen so I could understand how my coverage was being applied to the proposed charges. I was told I could not see it because the document contained the office's tax ID number. I was not asking for your confidential tax information. I was asking to verify the insurance benefits and calculations being applied to my purchase and my financial responsibility. Telling a patient what they owe while refusing to allow them to review the benefit information being relied upon to calculate that amount creates an unnecessary lack of transparency. I ultimately left without purchasing the glasses because I was uncomfortable agreeing to charges I could not independently verify. I also need to correct YOUR statement that, "had we received any medical record requests, we would have happily provided those." I have sent 3 separate written emails requesting my medical records and have received no response to either request. I have documentation of all communications. Therefore, suggesting publicly that your office has not received a request does not reflect my documented attempts to obtain my records. Additionally, your statement that my records would be provided "with a $25 charge" does not accurately explain California's medical-record fee provisions. Under California Health & Safety Code § 123110, a provider may charge a reasonable, cost-based fee for providing copies. California's Medical Board specifically explains that the copying charge may not exceed $0.25 per page for paper copies or $0.50 per page for microfilm, together with reasonable clerical costs. The law does not establish a blanket, automatic $25 fee simply because a patient requests their records. More importantly, California law provides specific timelines for responding to patient record requests. For a written request for copies, the records generally must be provided within 15 days of receipt. A request to inspect records is subject to a five-working-day timeframe. The Medical Board of California specifically advises patients who have made written requests and have not received their records within the applicable timeframe that they may file a complaint and should include copies of their written requests. Your reference to a nine-page intake form does not resolve either issue. An office policy or signed intake form does not eliminate a patient's rights under applicable California law, nor does it address why my 3 written requests have gone unanswered. I also find the statement that billing insurance is merely a "courtesy" beside the point. Your office chose to participate in the insurance transaction and presented me with pricing based upon insurance benefits. Once those benefits are being used to determine what I am expected to pay, it is entirely reasonable for me to ask how that amount was calculated and to request enough information to verify it. I would have been perfectly satisfied if your staff had simply explained the calculation and allowed me to verify the portions of the benefit information applicable to me while redacting or otherwise protecting any genuinely confidential business information. My concern was never that I did not understand that I have responsibilities as an insured member. My concerns are transparency, the accuracy of the financial information being presented to me, and my ability to obtain my own medical records after making documented written requests. At this point, rather than continuing to debate these issues publicly, I am requesting that your office respond to my 3 outstanding written medical-record requests and provide the records in accordance with the applicable requirements of California law.

I absolutely recommend this place for anyone. Front desk…read moreladies were very welcoming, kind and sweet. I came in to get my eyes checked because I had slight discomfort and felt worried about my vision. Dr.Andy checked my eyes and went over all the questions I had and I was able to get a new perscription. I felt more at ease that my eyes are complete fine. Thank you guys for being such an amazing staff ! I will be coming back to get my glasses :)

This eyeglasses place is not so recommended. They're acting as if they're a car didn't sell people…read moreup selling for 3 to 400% more than what it cost in other places. Staff also lies. The price is the best in the market with the funky smile. My personal experience is no no no get away from this place fast. I do not apologize for this. I'm doing a favor for society.

I found staff here was unhelpful. They neglected to send me the address to the office, and when I…read morecalled to get it, I didn't even finish asking my question when the receptionist said she is canceling my appointment because my insurance was rejected. In a patronizing tone she said that I "must not have gotten her message about this earlier". I told her I had gotten the message and that my insurance verified that it was active and that it was accepted at that location. She argued with me that it wasn't working and said there is nothing she can do. She offered no solutions. I asked if I needed to re-call the insurance and have her hear them verify and she said no, and there was nothing she could do... yet instructed me to call my insurance (again) ‍ It was unproductive, unhelpful, and I wouldn't go here. She made no effort to provide any solutions-- and they never even sent me the address to begin with. More annoying still, I had waited 5-6 weeks to get this appointment, and now I have to start my search over and wait longer!

I had a great experience with Dr. Meany, he was very professional and kind. Most of the staff were…read morefriendly and helpful, taking the time to clearly explain the exam process. They also assisted me in choosing the right glasses. Their selection of sunglasses was good as well!

Front desk are vary helpful, Great service and experience every year. Wide selection of different…read moreeye wear and name brands. Don't hesitate to ask for help.

As soon as I got there, I walked in and the leaves behind the counter seemed to cop in an attitude,…read moremaybe cause I was the only white guy in the whole place, but they started to treat me poorly, but we were told on the phone that since I didn't have my card my medical card that we could just give them the number and my ID and everything would be fine so when I got there, and I tried to do what they said that would be OK they denied me and would not let me do what they said and even when I said I'll pay out-of-pocket they refuse me and we're rude. The next day was my birthday and I just wanted to make sure I had a way to see clearly they gave me a huge hassle and in the end I just had to give in because I walked outside to make a phone call to my wife to try and see what we could do or see if she can figure out who she spoke to. That said I could just give them the number and give my ID and I'd be fine but when I went to go back inside, they had locked me out and would not let me in absolutely ridiculous. They lied to me. We're rude to me and then locked me out. I would not recommend this place at all. We had everything set up to go smoothly and they made it go as rough as possible, and left me blind on my birthday.

I had an average experience at the Tampa Ave location, and then decided before I went home I would…read moretry the Mall. So I found pretty much the same merchandise, but the Customer service experience was totally different. REECE went out of her way to help me, I was there all morning, but I am now waiting for a pair of Oakley's and Tom Ford's. Money well spent, she took the time to make sure I got exactly what I was looking for, as it relates to style and prescription. I highly recommend coming to this location and asking for Reece.

Excellent and prompt customer service from Amy... this location is in the mall between JCPenney &…read moreDick's Sporting Goods on the bottom floor. They have tons of really cool designer frames! Ralph Lauren, Armani, Coach, Ray Bans, even Swarovski and more! I love to look around their large collection! The store is clean, they have an ophthalmologist on duty and staff is nice. They know how to handle insurance and get you the most bang for your buck. I'm glad to know they are here...