Shocked at all these great reviews If i could give zero stars I would as they performed ZERO services for me. I SCHEDULED an appt on Friday Dec 29 2017 for Wednesday Jan 3 2018 between 9am-12pm as a NEW customer also looking for a service contract. Long story-short I realized at 10am Wednesday no one had confirmed so I called up the company to make sure. They had no idea who I was, claimed I never called to begin with had no appt then finally found my info did not apologize just stated someone will be there. Thats the least of it. Fast forward to 330pm, I call back to find out whats up am told I am next after the guy leaves Deer Park 445pm I get a call from some guy telling me to turn my hotwater off/on. So I said no- I dont understand why you are calling me and trying to talk me through anything its broken, I have an appt, I took off work someone needs to come today my house is cold but my water is scalding hot and it wont turn down on the water heater. Guy says "oh thats messed up im coming personally" Guy shows up an hour later. Tells me my entire system is wired wrong- that I need a 3 zone relay installed and the thermostat on my water heater needs to be replaced. Tells me "you're lucky this hasnt exploded yet" proceeds to shut off my hot water heater valve and tells me to only use it when absolutely necessary until he comes back. Also turning the actual unit up to 220 degrees. Yep 220 ("to compensate")Guesses the job will be between $500-600. I say ok. Lets get it fixed then. Go upstairs asks me what time he can call until with all the official pricing. Never to be seen or heard from again.
Thursday we get the snow storm- I figured everyone is just extra busy. I call the office friday- "he'll call you today" - nothing. Call Sat speak to Arianna- "you can hold me personally responsible if he doesnt call at some point today" nothing. Well here I am- Holding you guys responsible and All the while NO HOT WATER.
Now its tuesday- I call back AGAIN to explain what happened to an unempathetic customer service rep who said "we were inundated with calls" I explained that I lost a days pay and the guy left us with no hot water and was told "I will make a note" whatever that means no real apology. I even explained how good the companies reviews were. In the meantime I had another company come it cost 225$ to install a check valve in the line going to the water heater.
This guy from Apple (who was on his phone complaining about the lady from Commack that wanted them to go back down her crawlspace") literally shut my hot water off during the coldest time of the year bc he as a trained professional couldnt tell there was no check valve keeping the system from constantly circulating and over riding the thermostat In turn, wanted to install a 3 way zone relays- and re-wire my entire system.
Thanks for wasting my time- costing me a days pay. Thank you to the 4 seperate female office workers who were very quick to get snippy completely useless and thanks for not coming back you saved me $300 read more