I was so so happy to find this place. Paul is amazing and is a straight shooter. I will definitely…read morebe coming back for all my maintenance and repairs needs. 10/10 experience

I always had a great experience with Paul. He fixed my e39 M5 rod bearing issue before they spun…read moreand ruined the engine. No one else would touch the car. If I ever decide to go BMW again (unlikely lol) he will be my go to. Honest service with fair rates.

Salesman and sales manager were great. Staff is great. However i didn't appreciate the 3rd party…read moreGPS tracker installed in the fuse panel. Had it removed. Kia's come w Kia Connect and Onstar so this was a tactic for repo. And in texas the dealers don't have to share tracking info. Shady!!!! I purchased the V6 Carnival. Has much of same amenities as my Tahoe but almost half the cost cheaper. Kia missed the mark from taking market share from the SUV community and men by failing to add things like a performance suspension, performance exhaust, upgraded wheels, a good stereo system, a performance tune and a hood scoop like Toyota. So i did it myself w my race mechanic. Kia is so undesired that even the aftermarket industry doesn't want anything to do with them. Just passing along the info.

We recently visited every major car manufacturer in Austin searching for our next ride. The staff…read moreat Kia North was very friendly and helpful but unfortunately they still employ some legacy sales tactics that their competitors have moved away from, such as trying to get you to sign a commitment letter when you're still comparison shopping, bringing out multiple people for introductions beyond the salesperson you're working with, long waits while they go talk to someone, etc. If those things don't bother you, I wouldn't let it be a deterrent as the sales staff we worked with were great.

Is this the BEST service experience ever?? You be the judge. Here's what happened:…read more I went in for an oil change on 12/12/25 (not covered by warranty, but i love how they wash and detail the inside and outside of the car so I ALWAYS come here). While they're inspecting the car, Fransisco notices I need a new battery. "Eh, out of budget for me right now" I tell him. BUT WAIT Instead of trying to sell me a battery, the legend Cisco points out that a new battery is covered under warranty for my 2022 Lincoln Corsair. "I don't have a warranty" says I. "You do for 9 more days!" says he. So I come back Monday for a new battery. In and out in 90 minutes, I am -- but the whole time I'm waiting for the other shoe to drop. And drop it does. Jimmy tells me I need new hood struts. Again, I'm no fool -- I'm not falling for this upsell. le sigh Okay Jimmy, what's that gonna run me? "Oh we can get it covered under your warranty since it's still good and it's when the car is dropped off that matters." "Oh!" I respond, completely surprised, looking around for that other shoe that never hit me. Okay can we do it today? "Well..." Ah, here it comes I'm thinking. "It takes a week or two to replace those." THERE IT IS! I knew there was a catch! Except... "But don't sweat it because we can get you a rental under your warranty for the whole time it's in the shop!" This is wild. Okay, I'll be back tomorrow (12/16/25, cutting it close). I get home and get a call from Tracy. "Hey there, this is Tracy from Covert -- I'm calling because you may have gotten some bad information on rental coverage." Bummer. I knew it was too good to be true. Except Tracy called me back the next day and said they worked it out and I'm good to go! So I bring in the car on 12/18 (eek, 3 days left of warranty), they order me a lyft to take me to hertz, get me my big ol' SUV that fits me (I'm large) and tell me my coverage is good for 10 days. This is slightly worrisome with the holidays and all, but they assure me it'll get done. I call on the 26th for an update, and they tell me the parts were ordered that day and take 2-3 business days to arrive. I voice my concern about my coverage ending the 28th on the rental, and get a call back from Patrick that afternoon. "Don't sweat it, we got your rental coverage extended another 10 days!" WOW. Fast forward to Tuesday, 12/30 (well past warranty end now), and I get a call from Cisco. "Hey Mr. Bengal, mixed news for you sir -- the car is ready BUT there was an issue when we were doing the struts. TLDR (too late for that but still) the warranty wouldn't actually be able to cover the struts, but because they said it would, they honored it on their end by applying a bunch of discounts. Cisco felt bad, but let me know I *would* have to pay a bit. Total out of pocket: $21.85. I brought them a catering tray to show my appreciation, but that damn sure isn't enough so I'm writing to share the experience. and let everyone know that I will 100% be buying my next car (looking at a Lincoln Nautilus) from Covert Ford/Lincoln, and splurging for the extended warranty -- all because of Tracy, Cisco, Jimmy, and Patrick. This is the first time in my life that i've ever felt like my service center is trying to help me rather than trying to upsell me, and I couldn't be happier to have car trouble!

I was just told if you make an appointment for maintenance it is for no reason. They are first come…read morefirst serve here at Covert Ford.

This is the third vehicle I've purchased from Apple Sport Imports, and once again, the experience…read morewas outstanding. Back in 2010, I wrote, "To be honest, I would rather have a tooth pulled than deal with a used car salesman." Well, at Apple, there is no tooth pulling! There's no high-pressure sales approach here. Every vehicle on their lot is high-end, clean, and mechanically sound. They offer fair trade-in values, include a free drivetrain warranty, and provide a very reasonably priced extended warranty plan. Best of all, they don't tack on any of those unnecessary add-ons you often see at other dealerships. On this most recent visit, I worked with Corey (sales) and Mike (sales manager), and it was by far the easiest car-buying experience I've ever had. I received a very fair offer for my trade-in and even secured a loan rate better than what my credit union offered, which surprised me. Bailey (finance) made the paperwork process smooth and stress-free, and she offered an extended warranty at a price I felt was more than fair. Pro tip: Check out their inventory, but be aware it tends to move quickly, so contact them online to verify that the new-to-you vehicle is still available.

Typically I've always taken my car to BMW for services the few years I've had it. A friend of mine…read morewho has the same car, a 2019 BMW 330i started bringing hers here to Apple Imports about 2 years ago. She's always paid a fraction of the cost I pay for services at BMW, and yet she's never had any problems with her car. After taking my car two BMW for a new battery and they recommended 2 services that was roughly $3700 and also told me that although due to changing the battery I needed to get it programmed and that it would cost an additional $550. And advised me that I can pay it and they could do it but it could cause a bigger problem that would cost me $3500 if so. I told them just change the battery and took it straight to Apple Imports. I don't want to butcher the service guy name it's Aaron or Erin. But he's a genius! He knew exactly who I was every time i called, kept me updated on everything that they did, and even figured out the programming that BMW apparently screwed up! And didn't charge me anything additional! His genuine care to get my car fixed was amazing to me! I highly recommend this place to anyone. I haven't had any interaction with anyone else other than Aaron/Erin, but I can say he's awesome! And his customer service is phenomenal! You really don't get good customer service all the time in the car service industry.

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

We just financed a car from Texas Honda and we are paying way too much in APR from the bank that…read moreloaned us money, not the issue, we needed a car ASAP and have to suck it up because of the credit score. The issue lies with the complete lack of communication and things they said they'd do and did not. We were supposed to pick up the car on Tuesday when they said it would be ready. They communicated through text and on paper that the issue with TPMS light would be fixed, and the ac would be fixed as well as regular maintenance, as well as a detail of the car, oil change ect would be done by Tuesday. They did not communicate with us that it would in fact not be read, we reached out to them they said nope tomorrow, never heard back the next day so we reached out they said nope tomorrow for sure. All times we had to be the ones to call and text which I understand they are busy people but we just spent money and we expect things to be ready when they said they'll be or at least be communicated with and not left in the dark. Before we picked up the car we also tried to reach out and get a copy of the financial documents because we wanted to arrange our schedules and get everything squared away with payments, they said they'd contact the finance department about sending us the info, they never did. When we reached out the day a few hours into the day to see if they were able to get ahold of the department on sending us the information they told us the person in charge of our documents left early for the day. Again left in the dark about that. When we showed for the car we were able to see the documents but when asked if we could get a copy of everything they said they had already made copies and just handed us some flash drive we have no way of looking at. When we finally got the car the issue with the TPMS light was not fixed they said they got the wrong part so we can come back....To call them or text them Saturday morning to see if the part had arrived, so we did they said nope try again Monday. So we tried again Monday (Today) Person in charge of letting us know if the part had arrived or not basically said I'm actually out until NEXT Saturday so try again then..... or just show up and ask the maintenance guy in charge. We did not want to make the drive for no reason if the part hadn't arrived or he wasn't there. So we called, many times, were transferred many times. No one ever answered, weird because there's always at least 10 people just chatting in the front. Showed up and the guy there (different sales person) has no idea any of this was happening ,our sales person never let anyone know anything before dipping for a week. The AC was also never fixed, Sunday afternoon when we were running errands air would blow but it wouldn't get cold. We were sitting there sweating. The AC repair was written into their "WE OWE YOU" form stating our AC would be good and fixed at pick up. It's not fixed. Probably a leak or something from a line. So desperate for them to fix the issue we want to have our mechanic fix it and just bill Honda because when we Brought that up to them and they're saying they don't have anything on file about our AC. This whole dealership is unprofessional and sold us a car that needed repairs. We did not agree to buy "AS-IS" we were told those issues would be fixed and I've got texts that prove it. We will both be submitting complaint about everything so far from this dealership to the Texas Department of Motor Vehicles as well as the Better Business Bureau.

Had oil changed. Next day engine light came on. The valve cover was torn. Estimate for repair was…read more2900 dollars. Could be a terrible coincidence, but I don't think so.

Always a good experience when I go here. I went in to get my headlights replaced and they were able…read moreto get it done super quick. The young man at the front desk was extremely helpful and nice (I think his name was Jack?). Will be back again soon.

My new go to!! Their tire scrub is the best - super friendly as well the tunnel is longread more

They're fully open again! It's about time. For a while they services were limited; which meant you…read morecould wash your car but couldn't vacuum. But now they're back to normal operating services. Out of all the other car wash places I like this one the best! Tip: Remove your radio antenna. They will usually ask do it for you.

Our salesman, Warren was very helpful. He made finding the vehicle I wanted a pleasant experience…read more Very nice guy! Our finance guy, Art was very helpful and looked out for our best interest and saved us money. We truly felt like he was looking out for us. We would recommend this dealership.

I came in looking to buy a ram 3500 and the salesman said they could find some rams from their…read moresister dealership. After finding one online for 63k they informed us that's all that they have. We found 2 other 3500s in San Antonio matching what we needed for 54k and they told us that San Antonio was miss leading us, and there online price was fleet only. The "manger" informed us of this. So we decided to call San Antonio and guess what it wasn't a fleet only price. I absolutely cannot stand being lied to by salesman. For that reason our money went to San Antonio. Thanks for everything Nyle

Sam was amazing! Replaced my alternator the same day I called with the best quote around and it's…read morebeen working great since. Very friendly and wonderful service, thank you Sam!

My new go-to spot for car repairs in Austin. They are awesome! Friendly and fast service.read more

Sold a car to Ricardo. He called a guy called Junior to come pick it up. I gave them the title and…read morethey gave me cash. The car was meant to be junked, but they illegal fixed the car and put it back on the road. They have been racking up tolls for months and wouldn't go to the DMV to switch it to their name even though they have the title. Any time i call Junior, he tells me:"we've gotten rid of the car". You call Ricardo, he never picks up. Registration has expired but they are still driving the car. This guy is doing something illegal. The business address he listed on here is incorrect. I also just found out someone had a similar experience and it has been going on for 2 years now. Link below. Be warned. https://www.bbb.org/us/tx/round-rock/profile/used-car-dealers/512-auto-broker-0825-1000163288/complaints

I highly recommend 512 Auto Broker! This process could not have been easier! When I called, I was…read moreasked a series of questions to find out about the age, mileage, and quality of the vehicle. After a short period of time, I was given a call back with a fair quote and some time to consider the offer. I accepted the offer via text and they came by less than an hour later. After a quick inspection, I signed over the title and received all cash for the price agreed upon. There was no haggling or hassle. Just an easy and honest transaction.