Went in to see what they had. Sat in the owners office and he wouldn't give us any straight…read moreanswers....when we said thanks and got up to leave he was combative.... So weird.

If I could give zero stars, I would. If you value your money, I do not recommend buying from here…read more I only wish that we read these reviews here prior to ordering from this place. We ordered a used hot tub this year and upon delivery, we were told that the hot tub's cover in which they provided would need to be replaced. Boy, were they right! Had we known that from the beginning, we would not have ordered this hot tub. Remnants from the cover were getting into the hot tub water, making it seem not too safe to use. On top of it, the hot tub also had a leak that we needed to get fixed which we learned when filling the tub with water. So, let's just review...1)It arrived at delivery with a terrible cover that were made aware of at time of delivery...2) It had a leak which we had to get repaired. We paid what we thought was a decent amount for this hot tub. When I called to make this place aware of our concerns and findings, the person who answered the call was condescending and not very sensitive to the concerns we reported, I asked for a call back and 2+ weeks later...no call back received. I don't like to make accusations but as a customer, this truly did feel like a scam as we did not receive proper communication regarding the issues beforehand and were given an item that paled in comparison to our expectations. Additionally, we were given an estimate time of arrival and when they arrived early, it was a rush for us to get to the home in time complete the delivery as it is. As a customer, you know what it feels like when you are scammed, and we feel scammed.

How in the world is my signing a contract and giving a credit card to pay for that service is not…read morecounted as a purchase is beyond reason. You choose not to run the credit card until the pool is closed and has no bearing on my PURCHASE. You could have easily run a $50.00 charge on my card as a deposit on that closing. I was not asking for you to make an exception, only to count the signed contract as a purchase, which it is a purchase whether you run the card today, tomorrow or next month. Tell me how that is not a purchase! Do you really want to lose a customer over a poorly executed policy?

Constant blame put on customer and not their products . We bought our pool 11 years ago and every…read moreyear there is an issue . Last year they told us we needed a new liner . They installed it and left wrinkles and you can actually see it pulling out of the wall . They told us it was our fault because we had a retaining wall and too much landscaping . Mind you . The landscaping was there when they installed the pool . They take absolutely no accountability for anything ! We have no water issues anywhere . They lie and cheat . Don't use them

Very knowledgeable staff who won't sell you things you don't need. Product prices are comparable if…read morenot CHEAPER than other places. Donna and Shane and staff really know their stuff and make owning a pool less stressful. We bought a vacuum which is a big expense. They were even kind enough to tell us to wait a few days to be eligible for a rebate. Not many places would do that. They are honest and that's priceless these days!

Terrible service from this company. Do not return phone calls - do not carry parts for their…read moresystem.

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

I paid over $220,000 for pool with hot tub, landscaping and job is still not complete. Project…read morewas started in May of 2022. They were suppose to come back in May of this year to finish and never did. Stamped concrete is only 6 months old and cracking. Pool is still leaking under ground. I had to have pool refilled by them once. During summer even with all the rain we had to add water from our hose. The hot tub attached to pool is sinking and brick point is falling off. Hot tub has not worked properly since installed. Had to pay to have lawn and landscaping redone from their equipment. All landscaping stones are washing onto my sidewalks. Wiring is exposed at main electrical box. They never showed us how to properly use the pool and spa. Had to pay another contractor to blow lines out and close pool up for winter. Aqua Spa was suppose to do this for free the first year, but they never responded back to my calls. Contacting the BBB and hopefully will get this resolved without an attorney.

Requested a visit for a quote and waited UNTIL September for Adam Roy gave us with his presence…read more The guy shows up and admitted he's behind on quotes but promised we should have one in 21 days. His quote never came. We sent numerous emails following up and he never returned them nor did we ever recieve that quote. Not at all in impressed. Should have gotten the hint back in June when we requested a quote.

Really terrible customer service. The owner yelled at me and berated me as well. The service…read morecomplete was ok, but man the guy who runs it has a short fuse and zero customer service skills. Really a negative, negative experience. I'd pay twice as much to not have to deal with Neversink.

Made an inquiry to them several months ago and never got a return phone call. Hope their regular…read morecustomers get better service

Fantastic company and a great team! We had an issue with our hot tub and the manufacturer's…read moreattempts to solve the problem were not satisfactory to our expectations. The team at Goodall worked closely with us and the manufacturer to resolve the issue to our expectations. It reminded me of how relationships are supposed to work between a family-owned business and local customers. They took the time to care!

Goodall is a great company but this new system that they use makes everything SOOOO much slower…read more Checking out takes so long and then there are still problems. Not sure what changed with them but it wasn't for the good.

Good customer service and informative on average inquiries. Would highly recommend for people…read moreseeking pool as are local and stand behind their product, and will rectify issues in a timely manner

The only good experience was the salesperson, of course that was only because I was writing a 7…read morethousand dollar check. The installation crew failed miserably, they started the install then abruptly stopped during the water filling phase do to it being "too cold". The rubber liner wouldn't stretch enough while filling so it started pulling the metal walls down. So they left, and I mean dropped everything where it laid and left. Cardboard boxes left laying randomly, parts of the pool hastily piled up, bags of hard wear all over the yard, sand all over my driveway and pool deck. So I called the foreman, he was extremely dismissive of my concerns for the pool, the damaged side wall and the disarray. His statement was they'll be out "sometime" next week or the week after! Now the pool is in even worse shape due to crew not attaching all the top rails and caps correctly, so wind has pushed the walls in and most of the top rails are broken. DO NOT USE VAN DORN POOLS!!

We love our pool! Jeff Renneisen and his team made it easy through every step. From initially…read morespeaking with them through construction, to completion. If your thinking of getting a pool, you don't need to call anyone else. Going into our third season now, and we're psyched!

New pool with water feature. Installed 2017…read more Project cost $100,000 + Excellent experience with Mike and the entire crew. Pool was completed on schedule. I was kept informed during each phase, when they were schedule to come out, what was happening. I have never had as good experience with a contractor as I had with Aqua Bello. Mike and or his son was onsite during most of the major phases. He did the stone work for the waterfall, which turned out great. When we decided to install a pool I was afraid that I would be out there constantly cleaning, adding chems, etc. But, with the Pentair equipment they installed I did very little the first season. And I only had to backwash one time. I highly recommend Aqua Bello. Someone else posted that they had a bad experience, I am not sure I agree with all that was posted. I certainly can not see that anyone at Aqua Bello would have called that person a liar. I met Mike, his son and wife, and Jeff when he designed the pool. I talked to them on virtually a weekly basis and I would be shocked if that were true. I just don't see it. I certainly had a very good experience. My neighbors have all commented how nice the pool looks.

what more can I say after BBC's weekly cleanings my wife's been raving about their service. she's…read moreeven told me that sometimes two BBC men will come and work both sides of the pool at the same time. thanks BBC you've saved my quiet time.

From the owner: BBC Pool Service performs the finest professional swimming pool services for customers in the…read moreLehigh and Northampton County areas of Pennsylvania. The authorized provider of services for B&B Custom Pools, we provide pool opening and closing services, as well as service calls and valet maintenance service on a weekly or bi-weekly basis. We also deliver chemicals and install new pool covers. Get in touch with BBC Pool Service at (610) 966-7665 today.