We were on our way to another pool service location and just happen to pass this place. It was…read moreSunday, June 30. We turned around and I'm so glad we did! When we pulled in, we saw someone mowing the lawn around the building. It turned out to be the owner, Mark. He came up to our car and asked what he could help us with. (Our pool pump wasn't work). He worked on it and determined that it was bad - which we thought was the case. We ended up buying a new pump for him for half the cost of what I saw online at other places. We then noticed that he was actually closed on Sundays! We were shocked and apologized to him for making him work on his day off. He laughed and said no problem at all and he was glad he could help. I will definitely recommend Complete Pool and Spa to anyone who needs pool/spa services. It's so refreshing dealing with people who are normal people!!

Helpful, Friendly and Knowledgeable. I have used them for opening and closing my pool as well as…read moreweekly service for the last several years. I have not had to work on my pool at all over this time. They show up and service the pool once a week and all the work is done. When there has been mechanical problem they had it fixed within a day or so. I never have to say a word about the condition of the pool, it is always perfect. You can't go wrong here!

was looking for wood stove and piping for a wood fireplace chimney. plan to move stove when new…read moreconstruction completed. they declined to even do an estimate! said we needed a "Level 2" inspection. told em wanted a metal pipe placed via the fireplace chimney. trrrible customer service. poor sales. won't even see the site. Went to competition and installed (stove and metal exhaust) without any hassles. Surprised they are still in business.

Great selection of quality outdoor furnishings on three levels. You ask for it-they have it,…read moreincluding dishware, grills, rugs, furniture sets and more. Truly a cornucopia of everything you would need for outdoor dining and entertainment.

How in the world is my signing a contract and giving a credit card to pay for that service is not…read morecounted as a purchase is beyond reason. You choose not to run the credit card until the pool is closed and has no bearing on my PURCHASE. You could have easily run a $50.00 charge on my card as a deposit on that closing. I was not asking for you to make an exception, only to count the signed contract as a purchase, which it is a purchase whether you run the card today, tomorrow or next month. Tell me how that is not a purchase! Do you really want to lose a customer over a poorly executed policy?

Constant blame put on customer and not their products . We bought our pool 11 years ago and every…read moreyear there is an issue . Last year they told us we needed a new liner . They installed it and left wrinkles and you can actually see it pulling out of the wall . They told us it was our fault because we had a retaining wall and too much landscaping . Mind you . The landscaping was there when they installed the pool . They take absolutely no accountability for anything ! We have no water issues anywhere . They lie and cheat . Don't use them

We have had our pool over 25 years and have never had any regrets. All the people at Yorktown have…read morebeen responsive and very easy to deal with. It has been a great experience and have many great memories surrounding the pool. STEVE PERRINE

I have been working with Yorktown for over 15 years, and it was the best decision I ever made…read moreregarding my pool. Everyone there has always been super responsive, friendly and helpful. I have also recommended their services to other friends and family, and they have had nothing but great experiences with them as well. Highly recommend!

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

Pablo was prompt, organized, professional, personable, and very efficient…read more He was reasonably price, and he went above and beyond to ensure that our pool looked great and worked well - even though that meant working through a period of rain. He was a pleasure to work with, and we highly recommend him!

We just got a pool installed by Pablo and his crew. They were professional and very nice to work…read morewith. I would highly recommend!

I've been a customer fir 12 years. They are a great family-owned business. They just installed a…read moresecond pool for us, and we love it.

On July 8, 2024, we ordered a Merlin Pool cover at Keystone Pools for $1,999.59. The required 50%…read moredeposit on the order, $999.59, was paid. We were told the order would take approximately six weeks to process. Six weeks later, on August 19, 2024, we called to inquire about the pool cover. Keystone Pools told us they were having trouble with the internet/phone, and orders were delayed in arriving. They told us to check back at the end of August. We called the week of September 2 (8 weeks after the order was placed/deposit paid). We were told the order was not yet in. After two weeks, we started calling again with no answer. On Friday, September 20, 2024, we drove to Keystone Pools to inquire about the order in person. The woman in the store said she had no information about the order, but the owner had a death in the family and the order might be delayed. She didn't have the phone number for Merlin to check on the order status, but she would leave a message for the owner. On Monday, September 23, 2024, we emailed Merlin Pools directly to see where the pool cover was. We received an email from Merlin Pools on Tuesday, September 24, 2024, that an order of 1 pool cover ($1,999.59) for us was placed on 9/23/2024. The next day, we received another email from Merlin Pools that the pool cover had been shipped to the distribution center in Harrisburg, PA. We began calling Keystone Pools to find out when we could pick up the pool cover/pay the balance. No one has answered the phone since September. We mailed them a letter asking for the pool cover or to return our deposit. We drove to Keystone Pools three more times, October, November, and today. No one is ever at the store. It is always closed even though the store hours posted indicate the store is open. Now the phone number is no longer in service, and the pool cover seems to be being held at the distribution center in Harrisburg. Last week, Merlin Pools encouraged us to contact the distributor in Harrisburg, but they haven't returned our calls. Now six months after we placed the order at Keystone Pools, we are out the $999.59 deposit, and we have no Merlin pool cover. We filed a complaint with the Better Business Bureau, and we are now pursuing a small claims court claim for breach of contract.

Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.

From the owner: Reliable, hassle-free pool and spa repairs. Heaters, pumps, filters & more—done right the first…read moretime. Fast diagnostics. Fair pricing. 5-star service. Call now to book your service!

Ephrata Agway did the fencing around our inground pool. During the installation they dropped a…read moredigging iron into our brand-new pool and ripped the liner. I understand accidents happen, however what is not excusable is they never told us it happened and when we noticed the pool was not retaining water, they tried to say the heater was leaking water. If you make a mistake own up to it. They told our pool company about their error but never contacted us or offered us any kind of apology. Absolutely terrible customer service. We will not use them again and will never recommend them to anyone.

We recently moved and needed fencing for our dogs. We chose Agway. They did an AMAZING job!! Jack…read moreand the Yeti Crew did a wonderful job. They were neat and clean and did not leave the yard a mess. They treated our property as they would their own. They answered all my questions and never made me feel disruptive. They were exceptionally polite and professional. I would not hesitate to call them for any other work we might need .