We received excellent customer service. Kelly worked with us to facilitate repair as timely as possible. Gavin did a great job fixing our hot tub and was very knowledgeable. Highly recommend. read more

We have used many Pool Services over the last 25 years. I agree they are a bit more expensive BUT they provide excellent service and attention. Many places won't work on a salt system. I would recommend them to anyone looking for reliable technicians. I have never been in the store. read more

Great customer service. Girls are very pleasant in the sore/ office. Gavin is a swimming pool expert. Never disappoints. He goes far and beyond customer service. I will refer Aqua Docs with no hesitation. read more

Techs are very helpful and knowledgeable and very friendly in store customer service read more

I used them years ago for our hot tub and the gentleman that came out was professional and honest. It was a great experience. However, our last service call for our pool was a bust. The tech that came out did nothing but put our filter back together and charge us $200! We had filter media leaking back into our pool. Our normal pool service company was booked up and couldn't come out. So I called Aqua Doc. I took apart our filter and cleaned it so it could be inspected and repaired easily. The tech called me and said there were no issues. I asked if he inspected the check valve and he said he did. He reassembled the filter and started the system. The next day we had more filter media in the pool. The following weekend I took apart the filter and the check valve was broken. I replaced it myself and a week later the invoice came from aqua doc. I sent an email that they didn't do anything and at most I would pay for their fuel and mileage but that was all. The following month I got another invoice. I sent another email. Nothing. Yesterday I got a third invoice and this time it included a interest charge. We won't be using them again. The dishonesty and lack of integrity has soured our once great option of this company. read more

I couldn't be happier with the service and cost of repairing our hot tub. From setting up the appointment to the actual repair....it was excellent. I would've never even thought to check what the problem turned out to be. So glad I didn't frustrate myself trying to find the leak. read more

They may be good at trouble shooting and repairing spas, but they are outrageously overpriced for routine pool service. They charged $340 just to take off a cover and hit the "on" switch on our pump/filter. We had to skim the surface after they left, we had to take apart and rinse the filter. They also forgot to put in a return, so we had to do that ourselves. For $340 I shouldn't have had to lift a finger until closing time. read more

I called Aqua-Docs to come service my hot tub and Gary came out. Gary was very knowleable and I was very easy to get a hold of. UP UNTIL the last visit. I asked him specifically how should I pay? He reassured me that I will receive an invoice first and then to just pay, ok no problem. 24 hours later, I was charged $381.60. I called Gary and I was told he would call me back due to him being tied up. I never received a call. 3 weeks later, still no call, no invoice, nothing! Jackie was rude and empathetic! I was trying to explain to her how the unauthorized charge is not how you do business especially with no invoice provided. She continued to yell at me and tell me "Us employees cant even get ahold of him so I do not know what you want me to tell you" and she proceeded to say "You're saying the same thing over and over. What do you want me to do? I cant get ahold of Gary" Before I hung up, I told Jackie that I pray karma does not come back to her and her money. Christmas is around the corner. You do not just take $381 out of someone's account with no explanation or invoice to prove what was done in the first place! UPDATE: I received a text from Jackie today 11/14/18 - "Hi Michelle, It's Jackie from Aqua-Docs. I put a copy of your invoice in the mail just now." By now, the invoice is invalid because I'm sure they made up services to ensure the charge is valid! I will never recommend Aqua-Docs again! read more

I have been doing business with AquaDocs for 3 years now. They normally open and close my pool. the service I receive normally is pretty good. The service techs are knowledgeable and fast but pretty rough around the edges so I wouldn't recommend leaving your kids around them (A lot of foul language and stories of guns and hurting people). Normal guy stuff I guess? Maybe not while at a customers house? This year they raised there price over 100 dollars for a pool opening. I was ok with it especially since they gave me a discount because I use their service every year since I bought the house. I don't think I will use them again though. When I called the first time to schedule the pool opening, I informed them that my pool cover has water and some foliage on it and weather or not that would be an issue? They assured me that it would not be and that the service techs would take care of it. Well everything was dumped in my pool and now sits at the bottom. Kind of sucks! I did call to complain and received very good customer service over the phone. The ladies answering the phone calls are very polite and easy to talk to. However the issue was not resolved. I was told they will add a note for next time so it wont happen again and that it wasn't apart of the service to clean debris off the cover. Well why does it cost an extra 100 dollars to take the cover off then? Just not ok with it. Guess ill try another company and see how it goes. ...........Update........ After getting home for the day I discovered that the pump was left to run with everything left in the pool. All the pool jets were not flowing. The pump was in the red zone for pressure. Surprising! I would expect more from "professionals". It's one thing to not do a certain things in a job but they should of known better to leave the pump one with the water so filled of junk. Could of cost me a whole new pump and filter set up. Beware guys! read more

We had them open our pool and they did a great job! They could not get the heater started up due to a problem with the heater. Gary came out 2 days later and found the problem. It has been fixed and I'm very happy with the job. We plan on them doing all our pool service, forward. read more

Needed service on our Hot-Tub. Great staff and person fixing the hot-tub was very nice. We would use them again.

We bought a Bullfrog Spa from them about 4 years ago, and Aqua-Docs have been taking care of all my questions every time. I found them to be the most knowledgeable and helpful around. They started maintaining my pool last year, and they have not disappointed me. They are the real deal. read more

UPFRONT WARNING: THEY CHARGE YOU THEIR ALREADY OVER-INFLATED LABOR RATE OF $85/HR TO DRIVE TO AND FROM YOUR LOCATION! Their service is average but I was charged 1.5hrs of driving for a 1 hour labor job. I did not know this up front and the owner, Gary, blew me off when questioned about such a ridiculous rate saying this is normal with people in this business. Well guess what, I have a pool place 2 miles from me and will call them next time since I think anyone could service the equipment (pool heater) you installed. The technician they sent even said he would not mess around long before calling the manufacturer's tech support, something any HVAC mechanic really could do. Would not recommend them unless you live right next door to the shop! read more

Sales and service staff are easy to deal with. Very willing to correct any problems or concerns. I definitely feel good recommending them. The Spas they sell are top of the line, and installation is quick and easy. read more