Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.

From the owner: Reliable, hassle-free pool and spa repairs. Heaters, pumps, filters & more—done right the first…read moretime. Fast diagnostics. Fair pricing. 5-star service. Call now to book your service!

Pool Pond & Beyond did a wonderful job! We recently purchased a property and needed to have the…read morepool serviced, and they were able to come out within just a few days. He took the time to teach me everything I needed to know, which I really appreciated, because not everyone is willing to do that, and made sure I was set up for success for next year's pool season. The service was professional, helpful, and incredibly informative. I'm looking forward to working with them again!

I used them to close my pool last year, and intended to use them to open my pool this year. Not…read moreonly did they cancel then do a no show where I had to find someone else, upon opening I discovered they had closed it improperly to the point I had to buy a new pump and the pipes were not plugged correctly because the water in them smelled like sewage. We were looking for a local, small business to do give our business to, but are very disappointed in the value of the service.

This is an update to my review. We continued to have excellent service from the contractors and…read moreproject manager. Here are pictures of our finished pool.

Just had one of the worst customer service experiences I've ever had. Walked into this store on…read moreSaturday, 05/25/24 @ 3:15PM (Memorial Day weekend) to buy a few pool supplies. As I entered, I was greeted by the manager, and he asked what I was looking for? I commented: "I thought you guys would be swamped?" (since I was the only one in the store, and it was Memorial Day weekend). One of the items I was looking for were 1-1/2" eyeball outlet fittings. Another gentleman in the store said "I'd have to bring one in". I said: "If you have one I'll know if it's right". He pointed me to a bag of multiple fittings, and said: "They're in there." Considering most of the fitting were in opaque bags, making it difficult to see what I was looking for, I asked if he could find it for me. He hesitantly looked and retrieved it in only seconds. I said: "Thank you, that was helpful." He immediately got right in my face, as if to want to fight me? I said: "Is there a problem?" The manager then walks over, and asks me to leave. To which I complied. Needless to say, I will not be back. I can see now, why the store was empty?

Aaron responded promptly and quickly diagnosed and sourced repair parts for my Hot Springs spa. He…read morepresents significant experience/expertise across many types of spas. A welcome find and repair or service resource since my selling Hot Springs dealer is not providing ant service.

From the owner: Family owned and operated. We will provide personal care and attention to your hot tub for both…read moremaintenance and service. Our experienced and certified staff can diagnose any electrical problems including issues with your heater, fuses, pumps, control panel and circuit board and more. In addition, we can fully diagnose and repair any plumbing problems from major freeze damage to a slow trip or leaking seal a Jacuzzi certified technician will ensure that your spa is in excellent condition so that you can relax and enjoy your spa! Col 3:23

Extremely disappointed with the service. I was charged $150 for a technician to come out, put one…read morebag of my own shock in the pool, and brush it--something I had already done that morning. The water was clear when I left, so I'm not sure why it was treated as if it were green or in need of emergency care. Worse, I initially asked for the pool to be cleaned, not for someone to "inspect" the equipment. That part was never discussed. The technician failed to identify the actual issue--one of the vents was closed--which I figured out myself later. That's a basic check that should've taken seconds. I can't imagine anyone thinking this service was worth $150. I've been trying to get in touch with a manager for over three weeks. I've been told repeatedly that someone would get back to me, but no one ever has. Totally unprofessional, poor communication, and not at all aligned with what I asked for. Would not recommend.

I signed up for their pool cleaning service and was very pleased with the work that Armani and Will…read moredid. They were efficient and went out of their way to get things cleaned up!

Pablo was prompt, organized, professional, personable, and very efficient…read more He was reasonably price, and he went above and beyond to ensure that our pool looked great and worked well - even though that meant working through a period of rain. He was a pleasure to work with, and we highly recommend him!

We just got a pool installed by Pablo and his crew. They were professional and very nice to work…read morewith. I would highly recommend!

Would not use this company. Bought tons of chemicals from them. Spent thousands with them. Inquired…read morewith them about opening/closing and doing weekly service on our pool, and they stated no because it was installed by another company. Manager at store in Sinking Spring location told us that if we bought a large component (new heater) from them and they installed it, that they would then service us. Tried to buy a $10,000 heater from them and they told us that they could not sell it to us and install it because we were not a customer. How can a company stay in business without offering services that they advertise that they do?

We've needed 9 repairs on our 4 yr old hot tub. The problems began less than 1 month after…read moreinstallation and the last one was completed less than a week ago. After two employees failed to contact Jacuzzi on our behalf as promised and knowing there's not a lot of time left on our warranty I escalated our concerns to the VP and this was his reply: It is my understanding that we have been out on a few occasions to service your hot tub, and we have done so every time under Warranty and at no charge to you. If you feel this spa is a "lemon", this is something that needs to be dealt with directly by you with Jacuzzi themselves. If we go to them and tell them a client wants a new hot tub, even though there have been a few warranty issues on a 4-year old tub, but there is currently nothing wrong with the hot tub, we will get no response. I am unsure why you have felt it best to threaten us with lawyers even though we have performed warranty service and there is no current problem with your hot tub. Nonetheless, we have done everything we can to make you happy, but this appears to have been unsuccessful. Due to the fact that we have been threatened with lawyers even though we have done nothing wrong, I feel it is best to sever ties, and we subsequently will no longer service your hot tub. If you have future warranty and/or service related issues, I would recommend contacting Jacuzzi to get a name of a local authorized service company. If we do in fact get a letter from your lawyer, I will forward this to our lawyer to have it taken care of. I am confident that we will prevail because I fail to see why such drastic measures could even be warranted or on what basis we would even be sued for. Please know that this will be my last correspondence, so any future emails and/or contact from you will go unanswered. Any future communication from you will get directed to our lawyer, should that sadly become necessary. Adam Fronheiser Vice President Office (610) 383-0461