I was asked by customer service to delete my original review but I'm reposting it because people deserve to understand what value (or lack thereof) they get for their money. I called Apollo last month when a drain in my basement backed up. Before they came over, I spent about 2 hours cleaning it up. When they showed up, they told me to empty the tub, run my bathroom sink and flush the toilet. I told them I was worried about doing so because if there was a clog, it would back the drain up again, but they told me it should be fine, and, of course, it flooded again, making the cleaning I did that morning completely pointless. They asked to use my shopvac to clean it up and I allowed them to because I figured they must not have one of their own, and I wanted my basement clean again. That shopvac won't run properly now. When they ran a camera through my sewage line, I learned I needed to get it replaced because it was collapsing in my front yard. I made an appointment to have it excavated/replaced. I was working the day of the appointment and when I got home I found that my basement had been flooded with muddy brown water, far worse than the 2 previous times. Come to find out, they hit my WATER line when excavating my sewage line, and no one from Apollo bothered to tell me about it. They did send a restoration crew to clean it though. I only found out because of the flood and because I called to complain. Last year, I got the bushes ripped out on the front of my house and had them completely replaced with mulch beds and landscape stones. A large potion of the mulch bed was destroyed. I understand that was unavoidable, but you can see in the pictures what my entire yard looked like afterward even though I was told I would only have a mound of dirt directly over where the sewage line was that I'd have to worry about leveling out. I did call and complain about all this and the person I spoke to on the phone said they were going to have a landscaper come out and fix it around the end of March/beginning of April. I called a few days ago to ask why it hadn't been fixed yet and they said they had someone scheduled to come out in MAY... I also complained that I could still hear my pipes making gurgling noises which I was told was an indication of the collapsing sewage line that I already had completely replaced. They were trying to schedule a time to come back out and look at it AGAIN, but I chose to ignore them after a day because at this point, I am seriously traumatized by the stress this company has caused me. After dealing with them this most recent time, it threw me into a panic attack where I couldn't function. I just want all of this to be over with and I can't handle it anymore. On top of that, I decided to go out to my yard today to try to level down the mound of dirt to little avail, although I did find massive pieces of my old broken pipe strewn throughout all the dirt. I know they're offering to fix this, but at this point, like I said, I am so upset with them that I do not even want to talk to them on the phone or see them because it stresses me out to deal with them so badly. I live alone and work long hours and trying to undo what they did is going to use the majority of my free time this spring. So if you have any respect for your property and your home, do not hire Apollo.Thanks for offering to fix these issues but it's too little too late. EDIT: After posting this, I went back outside and my neighbors came out to help. 3 adults, a total of about 3 hours of work with a tiller, shovels and iron rakes and we barely put a dent in it. They said they were home watching during the excavation and asked themselves why Apollo wasn't hauling any of this dirt away. Good question! You know the work is beyond unacceptable when people who weren't even involved can look at my yard and tell me to my face that it looks horrible and that they can't believe it was left in such horrible condition. If you're gonna fix my yard, just show up and do it because I can't handle speaking to you all anymore. I'll take this down if it gets done. read more

See all

Apollo Home attempts to price gouge for unnecessary work to the extreme with unsuspecting customers. I had a clog right in my main sewer line. 1st guy tried running his snake and claims he had trouble and almost got it stuck so they get their camera guy out. He puts his camera down there and they try to tell me that the 90 degree elbow to the sewer line is bad. They quoted me $3,175 to fix it. I also wanted to have a main line valve replaced and they wanted to charge over $1,200 for that. I told them no thanks, I'd get a second quote. I call another company and explain the situation and they agree to do the work for 1/3 of the price (I didn't give them Apollo's quote), which entailed breaking open the basement floor to replace a 90 degree elbow. The other company ends up breaking through the basement floor to try to replace the supposed bad elbow. They tell me this actually didn't need to be done after looking at the elbow. It was clogged up with some concrete pieces (how that got there is another story). He tells me it really just needed more heavy auguring / snaking. Bottom line, Apollo was just trying to get me to cough up over $3k just for unnecessary work instead of actually trying to simply clean it out. read more

Horrible experience. They took my plumbing apart and then wouldn't put it back together because it wasn't up to code. I had to hire another plumber read more

We replaced two HVAC systems with a new one, and as result had an extra waterline that used to go to the humidifier. The saddle valve associated with that unused line was dripping, and instead of just replacing the saddle valve I thought I would get it done right and call a plumber. I also thought I would try Apollo again as their technicians are very nice. The tech informed me that by Ohio code I really should have an expansion tank on the cold waterline since we have a pressure regulator. Absolutely fair enough. He went out to work up some prices for me and came back with three quotes. The least of which was almost $1000 to replace the saddle valve with a T, and add the expansion tank on a T. The other two clothes involves replacing a perfectly good water heater with a full replacement to the tune of over $3000. I paid the trip charge of over $80, went to Home Depot and bought a new saddle valve for $12.71 which I replaced myself... saving at minimum 95%. While in Home Depot, I asked a couple of plumbers who were chatting in the aisle what they would charge for the work including materials, and both said under $300.. and laughed their heads off when I told them the quote cost. read more

Apollo Home - Heating & Air Conditioning/HVAC Near Me - Cincinnati, Ohio

Three years ago we had Apollo come out and fix a water heater in our home. At the time, we were supposed to be leaving in a few days to pick my son up from Parris island. I called them and they came out the next day and promised to have the water heater replaced by the time we came home with our son. I allowed them to be in my home without supervision (due to the circumstances) BIG MISTAKE!! Everything was fine for about a year. Then a sensor went out and they refused to cover it under the warranty. We paid $400 to have the sensor replaced only to find that it went out again within the next year. This happened again the following year. We again replaced the part and the water heater worked for another year. Two days ago that same sensor went out and now we have to have a full replacement. We had a new company come in and take a look, and I was informed that the water heater was actually from 2017, not a brand new one like I was informed would be installed in 2022. Also, the ventilation pipe for carbon monoxide disposal was not tightened in any way shape or form so carbon monoxide has been slowly leaking into our basement for the last three years. I am beyond disgusted and sick to my stomach to have to replace the water heater in such a short time. They charged me over $4000 for an old water heater with poor functionality that had multiple issues and had to be replaced within 3 years of install. This company scammed me and they could do it to you too! Go anywhere else! read more

My A/C recently quit working, and I was unsure of the cause. I called Apollo the next morning, hoping to schedule an appointment. The customer service representative I spoke with was very friendly and informed me that they were fully booked due to the summer heat. I scheduled an appointment for the following day, preparing myself for a day and night of enduring the heat and my wife's complaints. To my pleasant surprise, shortly after hanging up, Apollo called me back to let me know they could fit me in earlier. This was a huge relief, as my wife is not a fan of being hot! Ricky arrived within the provided time window, performed a series of tests, and, to my relief, only recommended the thermostat that was needed. It was refreshing to have a technician address the exact issue without trying to upsell additional services or products. Ricky Kirby provided outstanding service, and it's clear he's a valuable member of your team. Please continue to keep him on board! Thank you, Apollo, for your excellent service and for having such a professional and honest technician. read more

I called Apollo who sent someone out and gave me a laundry list of things wrong with my air conditioner, and also tried to push me to replace my perfectly good furnace. They told me the air conditioner could not be repaired and it would cost around $10,000 for me to replace it. In addition to the $89 service call, to have nothing completed. I called another company who came out and noticed the one part that was broken, replaced it and got the machine working in less than an hour for a total of $200. I felt like Apollo was being pushy and trying to take advantage of me because I needed help. Use a small local company, avoid Apollo at all costs. read more

As they say, if it looks too good to be true, it probably is! I scheduled an appointment with Apollo Home Heating and Cooling for an air conditioning tune-up after receiving their $38 coupon in the mail. The service call ended in what I believe was predatory practices towards seniors and performing unauthorized work, ON MY FURNACE! This was confirmed with a second opinion from another company. After several unsuccessful conversations with management, they were very unsympathetic to my concerns and it became my word vs. their word. I will never use Apollo Home Heatin and Cooling or recommend them to anyone! Gayle W. read more

Our Tankless Water Heater that was installed by Apollo 4 years ago has completely died because of a poor install that allowed condensate to build up and kill the neutralizer and cause further damage to the inside of the unit. We purchased this house less than a year ago but are friends with the previous owners who gave us documentation of the original purchase. But before we had those documents in hand, Apollo continued to tell us this had been installed 6 years ago and was past the 5 year warranty. Then when we had documents, they said the warranty wouldn't be honored bc we weren't the original purchasers. A new tankless water heater should last 20 years - but their install lasted 4. They were not helpful or transparent as we tried to figure this out so we already incurred their service fee and another companies service and diagnostic fee and now are likely going to have to replace this unit in entirety. We have been repeat customers with Apollo and have even had previous positive experiences with one of their plumbing technicians (we can't recall her name) - but the customer service with this has been deflecting and seems purposefully confusing, withholding information, then giving partial information, and even straight out wrong information. We won't be using Apollo in the future for our own house. I'm an Architect and in my professional experience, a good company will stand by their work or at least show good faith effort in solving a problem when it so clearly should not have gone south this quickly. Steer clear with Apollo. read more

Ok ... I am a little confused. I was planning to submit another review and looked at some of the other recent reviews. I don't understand! Been living in my home for 30 years and been using Apollo for many of them and they have done nothing but get better each time they come out . From the initial request for service, speaking with employees and then finally having them in my home I have seriously never experienced nicer and more professional people to deal with. Today was no exception, Cody Timming came out and was one of the best service people to ever arrive. Don't get me wrong, they have all been good. The compassion, professionalism and concern to do a great job radiated from this gentleman. Since having them install my newest ac/heat pump system almost 2 years ago, I have never had better service, my only regret is I didn't find them sooner. I truly am lucky that I have Apollo available and ready to help if my system decides to act up. I just hope people try them and take advantage of this great service Thanks ! read more

My thermostat went blank and my cooling system had been running continuously for more than 24 hours. I needed immediate attention. Within in an hour, I placed a call to Apollo and was able to get a same-day appointment. Breanna arrived ahead of schedule and was able to quickly troubleshoot and replace my old thermostat. When I asked for the most cost efficient option, she advised. This made me feel like she was an honest and trustworthy person. Breanna made my first experience with Apollo, a good one. I highly recommend. read more

Where to begin, where to begin? We have used Apollo in the past and have positive experiences. They are always prompt, professional and amicable. We were having issues with our water backing up into the house - so, we called for Apollo to have them clear the drain. What began as a simple clearing of the drain turned into a plumbing nightmare. Each step of the way to the eventual conclusion of our experience was made exponentially worse by their inability to clear the drain. After destroying our flower beds and yard they were still unable to fix the problem. After a discussion with one of the managers they offered to refund the portion of the service. The final bill was over $5000. In order to receive the overpayment, I was forced to sign a release. They recommended I seek out another plumber. We called a plumber who lives in our neighborhood and he came out to have a look - they were able to locate the problem and clear the pipe - they felt so bad for our experience they took $100 off their fee. Total cost $300. If the Apollo work crew had simply looked at the pipe that was leading out of the house they would have seen the blockage. Instead, they merely replaced the pipe they broke, while excavating our yard, and didn't move the soil back that had been removed. They did send someone out eventually to move the soil back into place. I want to go on the record saying - not once in this entire experience did I raise my voice or cuss anyone out - we started out with a small problem that could have been fixed if the Apollo team had been more determined to solve the problem as cost effectively as possible. It appeared to me that our credit line drove the service they were going to provide. The only redeeming quality of this entire experience was the Jamaican gentleman who never stopped working and went the extra mile to make us feel better about this debacle. I'd rather have a wisdom tooth removed without the benefit of anesthesia than use this group to fix a drain. read more

Just an update four years later - found out from a better firm (Anderson Automatic) that Apollo had mis-installed the pump for the system they put in my house, so it makes a loud grinding noise. Luckily Apollo has stopped serving and installing boilers, which they didn't know much about in the first place! But it will still take hundreds of dollars to re-install the pump so it works right. Still Apollo Home Discomfort! read more

This review is directed to Mr. Jamie Gerdsen!! We had a new furnace & air conditioner in stalled by Apollo in 2022. In the past had major issues with the air conditioner as well as problems the humidifier. A neighbor commented he'd never have Apollo do any work at his residence. Winter tune up completed by Apollo December, 2024. Current issue-humidifier leaked and soaked wall to all carpeting in family room. Not sure of extent of damage. Also, humidity level in home low. The problem is that the humidifier wasn't serviced and the panel wasn't changed. It's caked with mineral/water deposits and mold. To prevent further damage we turned off the humidifier. Call Apollo yesterday, 1/22/2025, and asked to speak to someone with our complaint. Responsible person not available but will call us back. Never received a return call. Called Apollo today asking to speak to someone about the humidifier complaint. Responsible person not available will call us back. Told Sheree that was same response from yesterday and it was not acceptable. She was argumentative and not helpful. Then we called and spoke to Scott and had a service appointment scheduled for this afternoon. Never did speak to anyone about the damage to our carpeting and the humidifier problem. Mr. Gerdsen we are not happy with Apollo. Paul & Linda Meyer 513 678 2757 pgmeyer115@gmail.com read more

Be mindful of "warranty!" This was two years ago, and they will not cover to fix or replace their work!

Today, we had to call a plumber to get our leaking faucet fixed. Simply it needed a new cartridge that value at $50 ~$60 at local hardware shop. We called Apollo and requested a plumber. They charge $89 just to visit. Apollo guy came to house and check the faucet and it will cost $800+ to put new cartridge. No one in right mind would pay $800+ for this job. He charged $89 fee and went back within 10 minutes. I guess this how they make profit. read more

I was looking for a plumber after hours. I called many then finally someone answered at Apollo. I explained that I needed a plumber the next day for the work on my foundation to continue. They said someone would be by in the morning. They didn't send a plumber, they sent a salesman. He gave me a ridiculously high quote and said they could get to me in two weeks. The guys working on my foundation were shaking their heads "no". I called a plumber the next county over. He came by that evening and charged a third of Apollo's quote. read more

I hired Apollo a few times over the years for plumbing, HVAC, and electrical. They do a good job, but be prepared to pay a lot. I needed a trenchless sewer repair, they had pretty decent price compared to other businesses. Maybe because other businesses also charge a lot since this is such a specialized task that requires special equipment and knowledge. They did a great job! I needed a 1/2 water valve replaced, the plumber said it was going to cost over $2000. I did it myself, it only took a few hours with some wrenches and compression fittings. I wanted a shutoff valve added in-line with my main shutoff valve (which is still good and operational but I wanted a ball valve after it instead of relying on old shutoff valve), they said over $500 to add a single ball-valve on a 3/4 inch tube. It's a 15 minute job. I needed HVAC replaced, I paid a lot. They did a great job! I needed a new electrical receptacle installed, fairly straightforward. They gave me quote for almost triple the cost of what a different (still very reputable) electrician company charged to do the exact same job. $450 vs $1200 is a big difference! Bottom line, while they did a decent job, they consistently overcharge, sometimes ridiculous amounts. I do not recommend. read more

They replaced a furnace and the first guy was very unprofessional and did a horrible job. It had tape holding it together and was wired wrong. The heat would shut off and it was 80 degrees in my house so we had to shut the new unit off. When the city inspector came out after the install he said it looked like a 5yr old installed it. The next guy that came out was much better job but had to order new parts for a new furnace. I had to call on 3 different times checking on when the parts would be in. Finally after a lot of money and a lot of my time it finally worked as it should for the rest of the season. We turned on the AC for the first time and it didn't work come to find out it was a shorted out wire that was from the install. They were supposed to come out to do a ac check and I get a call 2hrs before scheduled time that they are canceled my appointment. Again more of my time that I'll will never get back! This is absolutely ridiculous. read more

I've had a lot of work done lately by Apollo and was pleased with all of it - and every technician that did it. They are polite, professional, on time, and thorough - even bringing their own bucket and broom to put any debris in! I also appreciate the photo and bios I get of the technician before they get there. Glad I went with Apollo. read more

We bought an Amana furnace/AC unit in 2011 from Apollo Home in Cincinnati, OH and utilized their service plan twice a year. After the 10 year warranty expired, the very next AC service call we received, the tech said the compressor was "over-amping" and that I should consider buying a new system. I didn't take that advice seeing as the unit was relatively new. The next service in 6 months was for the furnace. The tech showed me some stains or "rust spots" where the heat exchanger was connected or crimped into the secondary heat exchanger - no holes, just some stains. All of the numbers were showing normal for CO etc. No CO was ever present in the house (I have multiple detectors in the house - all were 0) The technician showed me photos of the tiny stain and declared that the system was unsafe. He condemned the furnace, shut the gas off and tagged it with a red tag. He said a sales representative will come by later that day. The sales rep recommended getting a new complete unit and said it would cost 16K. I was not happy that the current furnace, which looked brand new, only lasted 10 years. So then he reduced the price to 13K for a lesser quality RUUD. Again I said no and he went back and checked with Amana about their warranty on the heat exchanger (lifetime, it turns out). The sales rep said they would replace the heat exchanger under warranty for $3k. Apollo suggested that I should replace the whole furnace component with another Amana for about 4 K - because they didn't want to replace just the heat exchanger as it was a complete tear-down. However, they would not warranty the replacement furnace further - even though it was brand new, because Apollo has stopped doing business with Amana. I also had Apollo look up the Over-Amping situation on the AC compressor - Turns out, that tech was a bit over-ambitious - it was not over-spec after all. Skeptical, I called another supplier who looked at Apollo's photos - he said that the stains on the crimp area didn't just happen and were probably there for years. Of course, Apollo would find them only after the warranty had run out. At this point, I was done with Apollo altogether and decided to put in a new furnace that had better ratings than the RUUD and the Amana, plus a new 10 year warranty, plus the AC condensor for about 5K (98% efficiency). When we removed the Amana from the house, we tore it apart looking for issues with the heat exchanger. It had absolutely no holes, rust, stains or anything wrong with it. In fact it looked almost brand new. The whole furnace - blower motor - everything looked almost brand new - the new technician agreed. We could not see any issues with the connection between the primary heat exchanger and the secondary. And then, we discovered that when Apollo originally installed the Amana furnace, 5 ton, they put in a good filter upgrade, but failed to fit it properly to the furnace intake. The intake was 1/3 covered up by the furnace siding! The new furnace people put the new furnace on a platform, which opened up the circulation to 100 %. I paid Apollo every year to service it, and I kept it very clean. After warranty, they tried to sell over-priced replacements, wouldn't warranty a warranty unit and prematurely condemned a good, working furnace, albeit installed incorrectly in the first place. I have heard this type of story from others as well and with other companies. Here's what to look out for. 1. If you have a service plan, test your furnace before the technician comes out to the house. They have been known to cause a problem initially (like bend the ignitor so that it shorts on the bracket) and send your down the next nightmare steps. 2. If the technician gives you bad news, have him take pictures to prove to you that the heat exchanger has cracks. Have him show you the air analysis that there is CO present. Always use a CO monitor with a digital readout to be safe and to compare results. If the air analysis is OK, do not permit the guy to tag your system as condemned. You need a second opinion. 3. If the technician schedules the sales rep for the same day, be very skeptical. You will get the sale pitch about dying, about parts hard to get, piece of mind, lowest cost he can do - that he will make no commission on this deal because he is so nice and feels so bad. Most of that is total BS. 4. Get a second opinion ALWAYS. One company was caught doing this with the first technician breaking something deliberately (they are on commission), and then sending for the "photo" guy who accidentally didn't save the photos but claimed he saw cracks with his "bare naked eyeballs." In this case, the customer demanded a second person come and take photos of the cracks for proof - and that person could not find anything wrong with the heat exchanger whatsoever. Turns out the furnace was disabled by the bent ignitor shorting on its bracket. I didn't know they would bend themselves. 5. Reprehensible read more

Apollo has a pattern of price gouging that leaves one to assume it's a company policy to maximize the price charged per tech visit. Get a second quote from a competitor to prove it. read more

Apollo wouldn't even schedule an appointment without speaking with the 83 y.o. homeowner, regardless of my caregiver status with power of attorney. read more

Do not hire Apollo for plumbing. I have hired 3-4 different plumbers in the past few years and I have been satisfied and almost impressed with all of them until I hired Apollo. My kitchen sink was clogged and I saw they had an ad to unclog a drain for $89.00, so I hired them. They sent a very young "drain specialist" over to open my drain. He had to take my plumbing apart under my sink to make it easier to run his snake down the pipe. (I've seen many plumbers who could have ran the snake down without taking everything apart.) He still couldn't unclog my drain. He determined correctly that it was clogged where it goes under my concrete basement. He said Apollo would have to send out a different plumber who does that kind of work. Well, he couldn't get my plumbing under my sink back together so he left. I called the plumbing manager for Apollo and he said they couldn't put it back together because it was "not up to code." So we were just stuck with no kitchen sink for a few days. I finally had to hire another plumber to put the plumbing back together which cost me $400.00. He had no problem putting it back together. In the mean time they sent out another more qualified plumber to unclog my drain under my concrete basement floor. He jackhammered about three feet of my floor and showed me where the clog was. While he was here he took my stack apart for some reason and I didn't notice it was leaking until after he left. The stack is the main black pipe right under my bathroom toilet. I called them and told them it was leaking sewage and they sent another plumber out who said they didn't touch my stack. The only problem with that is I watched him take it apart and he even put a new plug in it. It was obvious they worked on it because of the new plug. They were supposed to run a flex shaft through the pipe to help restore the pipe but they didn't have the tool with them. The plumber called a couple rental stores to see if he could rent one but didn't follow up on it, instead he called the manager who said to not rent one. He said they would get theirs fixed. Well we waited over a month with sewage leaking and basement floor tore up and paneling that had to be taken down. They finally showed up after over a month. So after $4000.00 dollars I finally got my sink unclogged. Terrible customer service, they always send out a young 20 year old to start and when he gets in over his head, they bring in another plumber. read more

We had a very positive experience with Apollo Home. Sadly, a home inspection found major issues with our sewer line. Apollo Home was very responsive, checking our line, sharing the video results with us and telling us what options we had. We chose them to place thread a durable liner through our line to block the roots from mature trees in our yard that could cause major flooding in our basement. Apollo Home arrived on time, understood our concerns about our cats getting out, made sure they couldn't and when their work revealed a major fix they would need to do above and beyond what they had figured needed done, they honored our original estimate. They employ a fantastic contractor, too, who did all the stuff beyond the plumbing that needed doing and he did it expertly. The entire team was neat, polite and did a great job. read more

Ac furnace plumbing new toilet air conditioner cleaning drain lines cleaning up backup toliots electrical work storm affected some outlets in house. read more

I wish I could tell you how their technicians service, how good or bad their guarentees are. our appointment was cancelled without notice and reschedule three days later. This morning we receive a message saying "Dylan" is in his way. Our next call was from a woman letting us know we live in "a trailer" so they can't service. FYI- we don't live in a trailer. I tried to explain this and her stance was firm in she just delivers messages and a manager would call. They have not. I would laugh it wasn't so frustrating. We have the electric set already, it's as simple as rerouting a line and hardwiring a 220 to a new 220 device (use to be used for a hot tub, now it will be used for EV charger). Im not sure they even actually came near my home, pretty sure they just didn't want to come in a Sunday. read more

Plumber caused a leak that damaged my kitchen floor. Apollo took responsibility for 6 months until we finally got the floor quote. After 6 months and over 15 emails stating they would take care of it, they decided that the leak was not their fault (it was) and now I have to go through my home owners insurance. Accountability and Integrity as core values is quite the joke - now I have to fix and pay for their mistake. And Apollo will tell you that the dishwasher was the cause of the leak. Yes, the first leak was the dishwasher; however, the Apollo plumber created a bigger leak when moving the equipment in my kitchen which is what caused the floor damage. The original dishwasher leak was a very small drip that was easily fixed. The secondary damage is was the bigger issue. read more

I'm a member of Apollo's program where they come out and service the HVAC twice a year and pay a flat amount per month. Haven't had any issues there other than scheduling and high-pressure sales pitches. Par for the course with larger HVAC companies. Had a funky smell in our powder room, and figured some sewer gas was leaking in. I called and got in the next day, mentioning it was probably the wax ring. I wasn't there when the tech came by the next day, but my wife was. Tech diagnosed and changed the wax ring in an hour... for $430, after discounting for my membership. Assuming a tech makes $100K/year and the company marks up labor and parts 200%, it would've cost $174. Watch out, this is a whole different level of highway robbery. read more

Brandy the scheduler is rude! I've spent thousands of dollars with this company, and the customer service is not up to par! Kevin the technician was outside of my home for 5 minutes. They called me once at 8:18 and he was gone by 8:25. Brandy claimed that she called me several times and even had a number on my account tht doesn't belong to me! Again I received one call. We opened the front door, Kevin looked at my sister then drove off! Extremely rude and unprofessional! Not to mention we have been waiting days for this service since the first technician couldn't unclog the toilet with his snake. This is ridiculous and very unprofessional. Update- after calling back and getting another individual and explaining the story she was very helpful. Kevin came back out within the hour and got the toilet unclogged. Kevin was great, pleasant, and showed empathy unlike Brandi who could obviously care less. Thanks again Kevin you were great. Leaving it at 3 stars for the hassle read more

Received a quote for an air conditioner replacement. Not only was the quote far and above the highest of all 7 i eventually ended up getting but when I told the rep I would be looking into cheaper options he threw a mini tantrum said "Well you're going to find cheaper!" and then proceeded to rip the paper in half and stomp out of my home like a petulant child. 0/10 do not recommend. Find a company that spends less on advertising and has more competitive pricing with more professional sales reps. read more

Had a main line backing up in the basement and called to have them come for a drain clearing service. Staff was friendly and arrived within the scheduled window. Took care to use appropriate Covid protections and a good job not making a mess with the snake/auger. Price was reasonable for the initial drain clear service (around $90). They sent someone to send a guy with a camera the next day to investigate the blockage and propose a potential fix. After using the camera the guy told me he thought it was roots in the pipe and would likely cost around $8,500 to fix the line. In order to verify that roots was the issue, they requested $1,200 to do a hydro flush so they could more accurately determine the issue. My insurance company requested a second quote, so we got 2 more. Both additional estimates said that it was a house trap that was clogged and it would only cost between $4,800-$6,300 to fix the whole line. Fortunately we got the second opinion, as the $1,200 hydro flush wouldn't have even worked with a house trap and the total cost was much lower. Overall I gave them a 2 star, as they were friendly and were able to get the water flowing as expected for a temporary fix, but were unable to identify the actual plumbing issue and were more expensive than what others were charging. I'd call them in the future for simple needs, but I'd definitely get a second opinion before I spent more than $200 on anything. read more

I am a first time home buyer and hired Apollo to install a new faucet in my kitchen that I purchased on my own. The folks over the phone were polite and scheduling was easy. They absolutely refused to give any type of quote or estimate over the phone, regardless of saying they use flat fees, not charge by the hour. . They stated just to come out and give a quote is 79$, what??? The guy showed up with 1 minute to spare with in the window. Immediately after arriving he started hitting on me, asking if I live alone and asked what I was doing this weekend. He was extremely slow with looking at the faucet, as if it wasnt straight forward.. I also asked him to look at a toilet that sounded like it was running after flushing. After about an hour of just staring at the new faucet box, he came back to me with a quote. To install the faucet, and replace the rubber flap in the toilet... $1,398... WHAT???? I was shocked. I ended up just going with the faucet install for a modest 598$. Absolutely insane and over priced. It took him about an hour, continued hit on me, and finally left. Moral of the story, do it yourself. UPDATE: after exchanging many messages in regards to my experience, I was refunded half of my charge. After asking several times, I finally did get my breakdown of charges and receipt. Still- do it yourself! Its not worth this headache. read more

Asked them to Re-install a toilet and a pedestal sink in 1/2 bath after having hardwood floors refinished. charged me $85 to come to the house (fine, no issue with that) then quoted me $1500 to do the work. When pressed they could only explain the charge the same amount for every job regardless of the actual work involved. Asked for my $85 back b/c of the absurd quote and was refused. Found a reputable company to do the work for $500. Stay far away from these clowns. read more

Scammed us and left a mess. Had them replace 2 outlets. Both stopped working after they left. Called them and they came back out (said it would be covered by warranty, no extra cost). When they arrived though they told us it wasn't covered and had 2 replace 2 more outlets in order to get the first 2 outlets they broke to work. Installation was sloppy (crooked) and they left trash everywhere they went. My toddler could have easily got ahold of these small pieces if I hadn't found them first. Any other company would be better and cheaper. read more

See all

Our water heater stopped working and we've used Apollo in the past with good results. They quoted Monday but came out a day early on Sunday which was great. They quoted $3200 to replace the water heater....the price was double what Google said we should expect in our area. Non negotiable. What they offered for a standard 40 gallon heater did not feel like help...more like highway robbery. Needless to say we went in a different direction. Truly disappointed. read more

I personally will never call this company again. I wasn't paying enough attention as I was working while the guy was here to assess my garbage disposal. All said, he was showing me all kinds of brands and costs of disposals with final install. Well, the job took 45 minutes in total and I signed the bill while I was on the phone. It took Apollo over three weeks and several calls to get my receipt. When I got it, I looked up the disposal and it was a lower brand costing $299. I paid over $1,600 for parts, install, and service charge. The plumber was as professional as I could of asked for and appreciated his work. However, when I called to ask for details, I got the complete run around from management. I was told the 50% 40% 10% rule. One of these is profit, you do the math..... I WILL NEVER USE APOLLO AGAIN. read more

I scheduled a Service tech this morning about 3:30 a.m. online at Apollos website for a 2-4 pm today because we had storms last night and lightning took out the kitchen sockets! My husband has trouble breathing and one of those sockets provides my husband's OXYGEN MACHINE . Also one of those sockets provides power to my husband's LIFT Chair. We're both Disabled Vets and my husbands heart is working about 35% so he needs oxygen. Anyway, the window that I picked for the time was 2-4. About 7:53 am Apollos appointment taker calls me & leaves a VM telling me to call Apollo to get me on their Schedule. So I called back and she said she would get me on the schedule! I informed her that I already had a window time between 2-4 for 2 types of techs one for electricity and a Plumber so I can swap out bathroom fixtures that I already bought. So I went to bed because My husband kept me up with his breathing problem. I woke up around 11:10 am and noticed 2 VM from Apollo to call them to get me on the schedule. So I called Apollo to see what's up. I first talked to a young man who told yes they called to get me on their schedule. I informed the man The lady had already scheduled me. So I told her I had already picked a time online. Well, the man said "Yeah that's our 3rd party and he would have to schedule me." The woman already scheduled me she even gave me a discount! The lady said she'd wave my second tech so I would only be charged the $79 trip fee. So, this guy even laughed at me. Okay Snickered at me. I told the guy this isn't funny and asked for a supervisor. The guy said he'll get a supervisor. He muted the phone because there wasn't any music playing while I was on hold. So this other guy who says he a supervisor get on the phon. I told the SUP about scheduling and lady who called me this morning. He to told me I was not scheduled even though I scheduled online and the lady acknowledging the 2-4 pm appointment and even I got an email showing the work was scheduled. If a company has a 3rd party picking up the scheduling I think Apollo should fire that company, because NO ONE is getting the correct information about potential customers! I told the guy aka SUP scheduling appointments, I want the 2-4 window and he says we have a 4-7 window! I said never mind I ll take my business elsewhere I don't want Apollo doing work for me. I also think Apollo she take their commercial off the air, because they're NOT about Customer Service! read more

Apollo Home - My email Apollos Appointment for the window scheduled between 2-4 pm - Heating & Air Conditioning/HVAC Near Me - Cincinnati, Ohio

Let me first start off by saying everyone I have dealt with at Apollo have been nice and friendly, but who wouldn't be when you're trying to sell something. My first issue is I had plumbing work done started off at one cost and of course as work was being done. Other things came up that needed to be addressed, causing even more money I had to get financed and their finance company is called service finance company which is horrible. I do feel the information I was given was not consistent. I am now in debt with the service finance company along with the service came a one year free maintenance. Apollo called for HVAC maintenance. They came Out I know my furnace is over 20 years old and on its last leg I have had my furnace serviced every year by a another company, but of course, the very first time Apollo comes out to check furnace. I was told I had a crack in my heat exchanger and red tagged and turned the gas of my furnace off of course I'm concerned a little scared after reading up on what red tag means I was given an option of very expensive repairs or a new furnace who is spending over $9000 repairing a 20 something year-old furnace so I had an Apollo salesman come out to quote a new furnace after being quoted. I said thank you and give me a couple of days to think over the salesman then goes may I ask why the I said I would like a second opinion I do deal with another company and would like to hear what they say. I was met with then why did you call us if you deal with someone else because dude free maintenance came with the expensive plumbing work . I just had done by your company. Also, are we not allowed another opinion who spends $12-$15,000 without doing due diligence and getting a second opinion I felt a to make a fast decision within 24 hours Nonetheless I the other company come out without telling him anything regarding Apollo's visit and I was met with I need a new water compressor to get a new carbon monoxide detector old and using a lot of power to but was never told it was unsafe to operate. I finally came out and told him of my first visit with Apollo and was told that this is a scare tactic. He also stated if the furnace was unsafe to use, he would be liable if anything was to happen and he would have to turn off the unit, but that's not the case we even went over and the readings from both visits which were pretty much the same thing. Oh I was also told by Apollo that they are a big company a But big doesn't always mean better sometimes smaller companies are good because they may appreciate the customer base opposed to a big company where just another number or another sale. I could not in good faith recommend this company times are hard enough without being scammed into spending unnecessary money, also people! Please do whatever research and get as many second third etc. opinions that you feel comfortable in making the best decision for yourself your situation don't be pressured into making a decision within 24 Hours Now the other company could have tried to tell me anything also just to make a sale but instead, I felt like I was met with honesty and transparency and for that I am appreciate. read more

I had an appointment scheduled. I pay a monthly fee and they canceled on me telling me they had other customers ahead of me. Well that's why I pay for the service because I'm supposed to be first in line for service, and this was scheduled for over a month/ don't trust them they'll take your money and service other customers! read more