If I could leave 0 or negative rating I would. Terrible! After 13+ years I let maintenance contract lapse last year with covid. Called Friday to renew and request service. No-one was available until Monday afternoon. Technician said there was a leak which would cost $2800 insinuated I needed,new unit $8000+ I called another company who was available same day and pointed out the outside unit has NEVER been cleaned and tested the leaky valves. Found NOT to be leaky. Apollo overcharges and tries to sell unnecessary repairs and new units DO NOT USE THIS COMPANY!!! I called to cancel maintenance and person hung up on me!!!! Trickle down corporate culture of disrespectful treatment of,customers read more

They came to do a check up/cleaning on our AC and they offered to look at the furnace as well. Then our furnace "broke" that evening. Seems a little suspicious to me after telling us that it's old and they have good financing options ...... read more

Review Edit. Apollo installed a free humidifier. Paid over $15,000 for new HVAC a few weeks ago. As it started getting colder outside, I realized that it was colder upstairs. A Clermont County inspector came and failed the system. I called Apollo to have someone come to address the issue the inspector found. First they told me someone could be here in 6 days. I have the care plan and demanded that they honor the amount of money I have spent. The extremely rude man I spoke to begrudgingly called me back and booked someone for the next day. The problem, the heat for upstairs was in the off position. The inspection failed because my previously working humidifier was no longer working (we were not told). So the installers just left the connection hanging. It could have been replaced that day but I wanted a discount for all of the disruption. No supervisor was available so we asked for a phone call. Two phone calls to Apollo and no one has bothered to call back or follow up on their mistake!! read more

Called Apollo for a broken water heater. They came out as directed. Without any diagnostics they started pointing and saying what was broke. Then gave a quote of $2995 to replace it. I had already talked to a competitor over the phone to get a rough estimate. It was $2200 installed. I told the Apollo guys that. "Oh we can take off another $250." Still cheaper with Halpin. I told the guys I needed to make some calls so they waited out side. After about 10 minutes I went out and said I couldn't make a decision now and I'd call the office. They said ok that will be $79. I told them I was never notified of that and they said they had to call the office. When they call the office they listened to my call to verify. They were visibly upset that they weren't getting the $79. I was told that these we're commission based plumber, but couldn't believe it. Unreal. Don't trust this company. read more

DO NOT USE APOLLO FOR ANYTHING! This company clearly has a major issue in their upper management division because everyone I've interacted with at this company has horrible customer service, terrible attitudes, conveys over the phone and in person that they really hate their jobs, and provide what feels to be a very slimey and scammy quoting process. There are PLENTY of other higher quality, more affordable options for your service needs all throughout Cincinnati. Trust me, if you just Google and/or use Yelp, you'll find 15+ better competitors out there who are going to make your life much better than Apollo Home. Please, save yourself time and the headache of working with this company who needs major work on not only their customer service level, but quality of work as well. Go to Google right now and find another company and start calling them! read more

My mother who is 87 and partially deaf had a leak in her pipes in the ceiling above the living room which made her sink and shower not able to be used. My mom got in touch with Apollo Home they immediately started setting an appointment and estimates and invoices without even inquiring if she had insurance. When I (her daughter) who lives in another state got wind and got involved they were attempting to charge $10,325.47! I called and told them they were wrong for taking advantage of an elder woman and the rate was triple what the insurance company estimated it. I cancelled the appointment and told them not to contact my mom again. read more

If you're looking for communication gaps, price-gouging, man-splaining, arm-wrestling when scheduling for quality sr techs, and trust issues in your HVAC provider, this place is for you! read more

We commend the electrical serviceman (Frank) for his positive attitude and workmanship. We had a ceiling fan installed and a GFCI cover replaced. While the fan installation charges seemed reasonable, the outlet cover charge was a whopping $209 for a $10 cover plus 10 minutes labor. The technician stated that he had to drive to Saint Bernard for the part (a distance of 12 miles travel time) rather than go to the local hardware at 1/2 mile or the Menards at 1 1/2 miles. Apollo also charges a $79 trip charge each visit unless you belong to their monthly membership then you pay $60. The technician way overcharged for the cover (with a smile on his face) and the gas and travel is an add-on to pad the bill (we cannot be sure if that waived because of the total bill). We live 19 minutes from Apollo. read more

This company was hired to fix a few minor issues identified by a home inspector in March 2020. When they came out for quotes, the garbage disposal fix was 5 times higher than it should be. The HVAC person surprisingly found additional fixes needed, despite the home inspector not finding them. That created a quote 10 times higher than original. Take your pick- price gouging during a pandemic or just regular price gouging to pad their pocketbook. read more

NEVER EVER USE APOLLO. Their markup for parts and service is INSANE and they basically hold you hostage to make a decision in a desperate situation. I needed a new capacitor for my AC and Duke Energy said it would only cost about $100 to replace (and they were right per my part research online). Apollo charged me $450+ apparently WITH a 15% discount to sign up for their crap service plan. No other company could come out and I needed it fixed before I left on a trip for 2 weeks so that my animals would be okay. When I called to cancel, they wanted me to pay them back the $70 that the discount apparently got me...for something that should have cost $100 in the first place... Apollo responds quickly to your service requests which makes them appealing but don't fall for it. They will overcharge you at least quadruple the amount that a service should cost. Total scam. read more

My thermostat went out around 1115 on a Friday night. I called several heating and air-conditioning companies that advertise 24 hour service. Apollo was one of those. After my initial call I did not receive another call from Apollo. I called several times to check on my service call. I was told they were unable to contact the technician. At 1:20 AM I called Apollo back and canceled my call. I explained I was going to bed. At 7:30 AM the next morning they called. Of course this woke me up since I was up late the night before. I wasn't happy about being jolted awake by a ringing phone and I couldn't understand why they didn't grasp the meaning of a canceled call. I'm still not sure why they would advertise as being available for 24/7 calls. Please keep this in mind if you decide to use this company. read more

Had a power outage, so we called Apollo. They tried attaching so many unnecessary things to the bill on top of the ACTUAL issue. When I confronted the tech that they're trying to gouge us when we're in a vulnerable position with our power out, he began reading me potential upgrade plans and if I wanted to purchase HVAC and Plumbing services?? How out of touch are these people? My power is out!!! Glad I found a different company who was more concerned with the customer. Very awful, anyone would have better luck going ANYWHERE else but here. Will be making sure everyone I know never uses these money-grubbers. read more

After two cancellations of standing appointments with Apollo, I decided to look elsewhere for an electrician. I made arrangements to be home at the scheduled time and both times service was cancelled. The second time via a text message at 8:50 PM the night before! Terrible customer service and no consideration for your time. read more

Came over for an estimate and they were way over double 2 other estimates we got. Talked bad about their competition and said they used used parts. Then proceeded to charge a service call fee for giving such a crazy estimate. The estimator either didn't know what she was doing or they are criminal. Either way I would never recommend them. $6,500 for a standard water heater? You've got to be nuts. I received 3 other quote of the same Bradford and White unit ranging from $2,510 to $3200. read more

Our water heater failed and used Apollo for replacement and installation. They were timely and procedure was done immediately. After review of billing invoice I noticed exorbitant prices for a new shutoff valves and a pan. The water heater charge for installing and purchase of heater was $1199. The cost of a water valve replacement was $562 and the gas valve replacement was $473. The pan was $166. After checking prices on the valves and pan from various plumbing supply dealers the actual prices for all three were less than $150. That's $1051 for labor. Totally overcharged. The whole project took less than 4 hours. read more

In response to the company reply (dated Sept 28, 2021)... Apollo continues to lie, now not just to customers but to readers. "Joni C." claimed, in the company review, that someone from Apollo reached out to me. That is a flat out lie. No one from Apollo ever reached out to me. I'm not sure why Apollo continues to think that lying is okay. Additionally, "Joni C." made no effort what-so-ever to address why Andrea would lie to me about the delays (blaming the county when it was actually her own incompetence), or why Mike Knudsen would say he was looking into it, but did nothing. This shows that Apollo does not care about their customers. Beyond that, "Joni C." seems to think things "worked out in the end." Due to Apollo's incompetence, my project was delayed over four weeks, costing me money. And the only way my project got completed was ME stepping up to do Andrea's job because she couldn't figure out how to do it. I wouldn't say things "worked out." I should be charging Apollo for my time/labor. Bottom line is, no matter what lies Apollo tries to post in response to this review, Apollo's incompetence will delay your project and cost you money. They won't care about it and they will lie to you. Then, when you catch them in the lie, instead of taking accountability and making any effort to correct the matter, they will lie again in their reply to your review. My advice: Just avoid Apollo. You worked hard for your money. Don't waste it on a company that doesn't care about you or your project. read more

Apollo home gave us a quote for jet blasting three pipes for four hours. First, they forgot about our appointment, showed up late, only spent an hour, and then only jet blasted two pipes with zero results and no solution. They proceeded to ignore my calls all week, despite multiple people promising to return my call. This is the worst customer service I've ever experienced in Cincinnati. Also, the first person to come and give an assessment and quote for the work was disingenuous in recommending the jet blasting; the servicemen who came to do the work said multiple times, "yeah, this isn't going to work", and "nothing came out of your kitchen pipe", so the recommended work wasn't necessary or advisable. Don't trust this company. read more

I would like to warn everybody out there to do your homework before hiring this company for any type of work. Last winter they came out for the free maintenance on the furnace and ended up red tagging it and shutting it off and telling me that my furnace needed to be replaced or repaired. I spent my own money and hired a different company to look at it and was told by the gentleman with 30 years experience that there was nothing wrong with my furnace and he took the tag off and turned it back on with my permission. I also purchased a brand-new air conditioning unit through Apollo January 2021. Last summer wasn't as hot as it is this summer and I rarely used it. I am a senior citizen on Social Security and I have health issues and have to watch my budget strictly. on June 3, 2022 there" senior technician" came out on a follow up call from June 1 because my air conditioning was not working. It was determined that I needed a new compressor( which are supposed to last 10 to 15 years) . he also stated in his invoice that my condenser coil was dirty and plugged up and that he cleaned it out for me. I took the covers off and found the coil to be disgustingly filthy, went to Home Depot to buy the cleaning product and spent the afternoon cleaning it myself. I also sent Apollo eight photographs I took of the filthy coil. They informed me that their technician provided them with pictures of the cleaned coil. So in other words, they were calling me a liar. On top of all of this they informed me that they would charge me $1000 for labor to replace the compressor because the 10 year warranty was only for parts. Needless to say I will not be doing this. Here it is June 20 and I still don't have a running air conditioning unit. I have had to again go through a different company and because of the backlog it's taking a few days. I have also spoken with a few other people that I've had very bad experiences with Apollo. I encourage everyone that has to post a review on yelp. If they really want to make this right, they can replace the compressor cost free, but at this point it's too late for all of this because I have already had that conversation with the office and they are not interested or willing. read more

We had Apollo come out for routine maintenance. While they were polite and professional, they told us our heat exchanger was totally "corroded" and it would be a $3600 repair, or we should probably just purchase a new furnace for $10K as our furnace was "getting old." I had 3 other companies come out to give a second opinion and all 3 said that there was absolutely NOTHING wrong with the heat exchanger or the furnace itself. Apollo flat out lied and left us without heat as they shut off our furnace until we "made a decision". read more

I had Apollo at my house a couple days ago to replace a capacitor on my AC compressor. I knew what part needed to be replaced and about how much it should cost. Below is a sample of the part. The cost of this part on Amazon is about $29.00. Apollo charged me $366.49 for the same part!!! I would never ever call Apollo again for anything and I would certainly not recommend them to work on anyone else's house. A reasonable markup is one thing...just plain taking full advantage of a customer is another.... read more

Treated me like crap then told me if I wanted the service that I already paid for. First thing I would have to do is pre pay for the service at 3x's the rate. So pay 300$ more for the same service I already paid 100$ for that I didn't receive. Thanks for everything Apollo I'll make sure I never use You or recommend you to anyone. read more

When your freezing and Apollo had installed your equipment don't count on them to fix it!!!!!!!!! Thanks for nothing!!!!!!!!!!!!!!! read more

They no showed. I fired them. I don't have time for people that no show. Professionalism is my number one thing. If you don't act professionally in the course of doing business, I don't trust you. It's that simple. No second chances. read more

We had quite an experience with these guys where a $99 promotion almost turned into a $9,000 debt. Please read all the way. We called in as our kitchen pipe was clogging up and sink water would not drain properly. The plumber, who was very nice, was using the snake to unclog the pipe. Per plumber, the snake was hitting a dead end after 6 ft in the pipe, and there is absolutely nothing that he could do about it, but call the excavator/investigator/supervisor to stop by. Less than 30 minutes later, the "excavator", Mr. Matt Dumas, has showed up to asses the situation. Without further ado, Matt has determined that the galvanized pipes underneath our concrete kitchen floor were failing and corroding from within (!), and therefore needed to be fully excavated and replaced throughout the kitchen floor ("if it is corroding in one spot, it must corrode everywhere else"). Per Matt, this scope of work will require the removal of our new granite kitchen counters, as well as the removal of our new floor tiles throughout the length of the pipe/kitchen (which will then require the removal and retiling of the entire first level of the house, if a matching tile is not available). Not a biggy. And the best part, per Matt, this will cost us around $9,000 US dollars!!!!!!! Not including the cost of retiling (new tiles and labor), nor reinstalling the granite counters. After taking few minutes to fathom the scope of work, as well as the astronomical price tag, I began experiencing heart palpitations. At that point, Matt suddenly remembered to mention "our 2nd option". Per Matt, alternatively, we could always wait till the company fix their pipe camera, which may take two to four weeks (!!), and only then, they could tell us the exact condition of the pipe and how far they will need to dig. Thank you very much for such kindness of yours. A) If a camera was an option, why wouldn't you mention it from get go, before trying to convince us to perform a $9,000 work that is based on no actual proof or indication and that will literally destroy our kitchen, make our lives a living hell and get us into a $9,000 debt (as Matt did offer a wonderful promotional financing option with an 11% interest and a $125 monthly fee on top of interest, we're sure his supervisors are so proud of him for this up-sale). In other words, how come you haven't suggested the use of a camera before even determining what the problem was, for our sake and your own. B) How come such big company and large crew of plumbers has only one camera, does the entire crew work without a camera (while giving customers blown up exaggerated estimates that are based on guesses)? How come it takes two to four weeks to fix a camera, and why wouldn't the company purchase/rent a new one in the meantime? C) If you knew that a camera is required to properly asses the condition inside the pipe, and therefore provide an indication for a proper solution, and despite your camera "being broken", wouldn't it be the right/moral thing to suggest contacting a company with a working camera, prior to soliciting us for a $9,000 unnecessary project. We politely told Matt that we are going to sleep on it (although we could not sleep properly for three days thereafter). Long story short, we had a plumber from a different well known company stopping by and running the snake seamlessly for a good 40 feet with no problem (did not experience any problem once hitting Apollo's 6 feet "challenge"). Despite Matt's horrific assessment, the pipes are in good condition and the clog was a result of regular grease build up, which was resolved within minutes. That's all! We were never as happy and relived to part away from $300 as we were today (better than $9k), while we were reminded with the importance and the true meaning of morals and professionalism. And lastly, always remember: "IF AN EXPERT SAYS 'IT CAN'T BE DONE', GET ANOTHER EXPERT." - David Ben-Gurion 1886-1973 Problem is, Apollo's team are far from being experts. read more

Apollo failed to perform the requested plumbing inspection service as requested and agreed upon. The representative showed up. He was in the middle of his investigation when he received a cellphone call and stated he needed to go to his truck. He left and did not return. When I called to find out why he left, the manager said he did not feel safe because the doors to the house were locked. Apollo did not want to give me an inspection report for my insurance company and the police about the vandalism to my bathrooms. The representative told me before he left that it looked like superglue had been poured over the internal mechanics of my shower preventing it from working. My house had been previously inspected and given a tune-up for my furnace. So why would Apollo create such an obviously false story about not feeling safe in a house due to locked doors? Who lives in a house without locking there doors in 2023? Why would Apollo not want their inspection report regarding vandalism not shared with the Police Department? Why would Apollo not want to talk to the police about what was wrong with my bathroom showers, tub and commode? The Apollo manager would only tell me that they did not want to get involved. I was not charged for any service. read more

This company overcharged me and many other people I talk to about their service say the same thing. Other companies that I have used since my fiasco say they get the same sad news from clients that they have helped. read more

Get this! a Saturday appt.for a courtesy check on my furnace great timing for what I thought was going to be a great day,not.... ! It turned out to be very upsetting that the furnace had a 10% carbon monoxide leak according to the service tech . Upstairs was a 11% leak in bathroom register at kitchen was a 13% leak of CARBON MONXIDE leak . waiting for manager to see if I (tech) should turn gas off and red tag it ,not to be used until decision be made with quotes of new furnace could be installed! Good thing called for free to back up what APOLLO tech found . duke came with in the hour and checked From the front door when entering my house thru the basement all the Nat. gas pipes ,thoroughly great job! NO CABON MONOXIDE fumes ANYWHERE in house ! still upset! read between lines GREED!!!! wont use them any more! BEWARE!!!! read more

Significantly overcharged for refrigerant refill on my AC, $320/lb for R410a versus $80-120/lb market rate. Even at this rate, I agreed to do refill when tech said I needed 1-2 lbs to get the unit working properly. He proceeded to fill 2 lbs ($700 with trip fee!) and then told me the unit would still not cool properly unless I continued to add more coolant. He ultimately added 4lbs and left me with a $1300 bill (which I'm disputing). Shop around if you do want to get gouged on price! read more

I had them come out for a few different projects (electrical, plumbing, and HVAC). The staff shows up on a time and is able to schedule appointments very promptly but the prices are extraordinary and the professionalism is questionable. I've been told the service guys work on a commission so depending on who comes out to your place you might be upsold or convinced to buy something you don't need. I spent $500 getting outlets replaced, $3K to get a sink hooked up after a kitchen remodel, and purchased the VIP service plan which includes HVAC and plumbing inspection. During the last visit for a 'plumbing inspection' I was told my hot water heater needed to be replaced which was suspicious considering I had just taken a shower and had not had any issues. I got a second opinion from Jolly Plumbing who confirmed it didn't need to be replaced and has been working fine for over a year now. If you are in a pinch and money is no object I would use this company otherwise I'd steer clear of them completely. read more

I was having some kitchen remodeling work done, and I needed the following done: -Gas stovetop gas supply disconnected and removed temporarily (and then reconnected and replaced) to allow a backsplash to be put in - Relocation of a garbage disposal unit -Reconfiguration and connection of pipes to existing dishwasher and new sink and faucet I had used Apollo before for some minor work with installation of a new washing machine outlet, and they were expensive then too ($277.00), but I was pleased with the service so I had them back again. I had no idea it would cost over a thousand dollars to have my kitchen work done. Because of the trip charge of $79, which I already had to pay, and not knowing what another company would charge to do the work, I ended up going with them, despite their high estimate. When it was all said and done, the kitchen work cost $1,407.85, which I would say is exorbitant. On top of that, there work was substandard, and I ended up having to have them come out twice after they were done, because: A) They had not reconnected the stove properly, and there was a gas leak. Although they are a 24-hour company, they would not come out until the next day, when called about the gas leak. B) They did not connect the dishwasher supply lines correctly, and the dishwasher would not function, despite several attempts to run it. On their trip out for the dishwasher, they gave up and said that it was an appliance issue that they could not resolve, even though the dishwasher functioned perfectly well and was used daily before they had worked on the lines. I then had A1 Appliance out to resolve the dishwasher issue. There service was excellent, and they were able to resolve the issue fairly quickly. They said it was just air in the line, and they charged me only the trip charge, which was $90.90. I called Apollo to complain about their incompetence, but instead they tried to turn it around on me and told me that if it was just air in the line, I should have just tried to run it some more, even though their own techs who install these lines could not resolve this issue. I asked for a reimbursement for the trip charge that A1 had charged to resolve Apollo's shoddy work. After all, I had spent nearly $2,000 with their company that year. I never received a call back. read more

Per the annual service agreement, I recently had Apollo come out for the AC tune-up and inspection. The service technician was thorough and did a nice job overall, but he did notice that the dual capacitor on the compressor was starting to fail and recommended a new one. He also recommended installing a hard start compressor saver. Relying on their "professional" recommendation, I agreed to the work. However, upon receiving the invoice, I decided to check the cost of the parts (which were NOT cheap per their pricing) and found that these were actually easily available parts and cost a fraction of what Apollo charged. Upon questioning their pricing, they stated this was part of their quick response service. However, there was no quick response required (part of standard maintenance trip) and it took the technician only 15 minutes to install. I expect a 10 to 15 percent markup on materials, but not several hundred percent. Apollo agreed to refund me 15 percent of cost, but not nearly the amount needed to make things right. read more

More problems than I started with... Had them out to auger a slow moving exterior drain...after three techs and multiple visits (April 24-29)...told me they couldn't do it, but for literally thousands they would tear up my yard, run all new drain lines, tie in the downspouts, etc. $5,000+ I thought they were kidding....Unwilling to give up, I found the hole myself...dug it up and found that Cincinnati Bell Fioptics ran their cable through our pipe...called Cincinnati Bell...they came out, dug it up, and fixed it within two days. FREE! NO CHARGE!!!! I even paid Apollo to have their camera inspect the lines and somehow they missed that. Spent over $1,000 for an auger and camera with no help. I was upset but chalked it up as live and learn...they got me for $1,000..... But wait..there is more... In that visit, they tell you to sign up for their club... then they can take that price off the cost of the visit...I wont call it a repair because they didn't do anything....so we sign up for the club to try to recoup some of our losses. They will come out and service the units to keep them working well, etc. They call multiple times to schedule the cleaning/service, etc..."We want you to take full advantage of the club"....so we agree to set it up...they come out to clean and service the unit...let us know everything looks great..should be good to go...then two weeks later the A/C goes out...they come back to tell us that we need an internal A/C coil...to the tune of $4,000. They say they cleaned the sediment off the internal coils and now it leaks... You have to be kidding me! If we wouldn't have had them service the unit...we wouldn't have any issues...now they want more to fix it. No wonder they are so eager to "service" the units in the club...turn no problem into a $4,000 problem. Keep generating that income....we're done! Be warned...this company hasn't solved a problem for me yet...and has just caused additional problems. Fortunately I didn't spend the over $10,000 that they recommended in two visits and got it fixed elsewhere! Never again! read more

ruined our water supply in our entire condo building!!! no one has water now going on 6 hours!!!!!! we have to call in another plumber to fix it!!! these guys are BANNED from our entire condo building!!!!! DON'T let them come near your home!!!! read more

We have been really impressed with Apollo! Our AC wasn't cooling when we turned it on last summer, and we ended up calling Apollo. They explained that it would be the best use of our money to replace the unit, given its age and the cost of what the fix would be. They left us with a short-term fix, so we could have some time to shop around. We ended up coming back to them, and they were very clear and honest all through the transaction. We recently called them regarding heating issues, and were again impressed with the way they handled everything. read more

A super young guy showed up to my house to snake a bathroom drain. He tried for about 5 min and said it was too bad and we'd have to replace the line coming upstairs. They had another guy come out and give me some options, none of which were less than $2,000. I decided to get a second opinion from a local guy. Said he'd like to try snaking it one more time and within 10 minutes it working great and haven't had an issue for 6 months now. Apollo is trying to rip you off and squeeze every last penny. There prices are absolutely insane and many times not even necessary. read more

Do not use Apollo! They are terribly expensive and do NOT provide free estimates. The ONLY way to get an estimate is to pay $79 for a service call. I had a toilet fill valve replaced, and it wax over $200! Seriously, do not use Apollo. read more

Their $89.00 drain opening coupon is just to get them inside your house. When I called them and explained my problem explicitly, an employee scheduled the appointment. Within hours Apollo was here and before he examined my complaint he started telling me that he would have to possibly have to remove my toilet to the tune of $300 or more. I reminded him of their drain opening $89 coupon he told me that didn't include this problem that he couldn't open up my floor drain without removing my toilet. Needless to say I felt scammed and refused to let him do it. This is the second time I've had a problem with Apollo heating and Ac, the first was with my furnace. Apollo won't get a chance ever again to scam me and I'll steer everyone I can away from them. read more

They can't even manage a work calendar properly. Their scheduling is unprofessional, incompetent, and they brag about their "100 hours of training per year." That's less than two hours a week. Not impressive, and in fact it's kind of embarrassing to mention. If you work with these people, you better be prepared to ride their butt and call every day to make sure that they didn't mess up that very first basic question of "when will they show up?" read more

I want to give people the benefit of the doubt and hesitate to write a negative review until I've had more than one negative experience. I want to write about happy, fun experiences. In fact, I subscribe to the three strikes and you're out rule. Apollo is out. I'm having a hard time understanding how they're people sleep at night. I get plumbing is skilled trade and you should be compensated accordingly but please don't try to scam me because you assume I have no knowledge of the subject and will pay anything. I subscribe to their care plan which gets me heating and air check twice a year for $9.99 a month. I also get 15% off any services as a member. Only they don't tell you that the 15% is more than covered in the fee they charge just to look at the issue AND their flat rate pricing which lumps the price of parts with labor. Strike 1: Purchased $9.99/month care plan to save money on a service and 15% off any future service. Didn't share at the time that I would be charged upwards of $60 on any call. Strike 2: At my most recent check, technician advised having my A/C unit completely replaced and that it wouldn't last much longer. That's an expensive investment so got another opinion. Actually two. Both opinions told me that while the unit is old, it's in good working condition. Strike 3: Leak in 1/2 bath toilet. Apollo got someone out right away for $60 charge. Was told that I need a new fill valve, shut off and supply line. Price quoted was $360.47. That seems really high to me so I ran it by a few friends who suggested I look up part costs online to get a sense of cost. Both parts total less than $20. That means there is $340 in labor. I could have a brand new toilet installed for this price. When I questioned the high price with Apollo, the very friendly person told me "yes, but we guarantee all of our parts and labor." I asked her to quote an inexpensive toilet installation just for fun. She quoted just over $400. And didn't see the absurdity in replacing two small parts for $40 less than a brand new toilet installed. Which by the way, a new toilet was not even offered as an option. Interesting to note that I have been called every 15 minutes today by Apollo to schedule my repair. It makes you wonder if they want to rush you into a purchase before you've had time to realize what a racket it is. I appreciate your friendly staff but it means nothing if you're not honest and transparent. read more

My Techician Johs Miller was really professional & friendly. Thank you Apollo Home! read more