A super young guy showed up to my house to snake a bathroom drain. He tried for about 5 min and said it was too bad and we'd have to replace the line coming upstairs. They had another guy come out and give me some options, none of which were less than $2,000. I decided to get a second opinion from a local guy. Said he'd like to try snaking it one more time and within 10 minutes it working great and haven't had an issue for 6 months now. Apollo is trying to rip you off and squeeze every last penny. There prices are absolutely insane and many times not even necessary. read more

DO NOT call Apollo $180 for a 20 min service call for my friends who live in Bond Hill.... even though the invoice reflects they bill $60 for each 15 min increment. Received an estimate for three "necessary" parts totaling $2400. Called Arlinghaus for a second opinion and all that was needed were 3 mounting screws which they did at no cost. Called John Matarese with "9 on your side" who came out the next day to investigate - episode airing soon . Call Arlinghaus! read more

Do not use Apollo! They are terribly expensive and do NOT provide free estimates. The ONLY way to get an estimate is to pay $79 for a service call. I had a toilet fill valve replaced, and it wax over $200! Seriously, do not use Apollo. read more

Their $89.00 drain opening coupon is just to get them inside your house. When I called them and explained my problem explicitly, an employee scheduled the appointment. Within hours Apollo was here and before he examined my complaint he started telling me that he would have to possibly have to remove my toilet to the tune of $300 or more. I reminded him of their drain opening $89 coupon he told me that didn't include this problem that he couldn't open up my floor drain without removing my toilet. Needless to say I felt scammed and refused to let him do it. This is the second time I've had a problem with Apollo heating and Ac, the first was with my furnace. Apollo won't get a chance ever again to scam me and I'll steer everyone I can away from them. read more

They can't even manage a work calendar properly. Their scheduling is unprofessional, incompetent, and they brag about their "100 hours of training per year." That's less than two hours a week. Not impressive, and in fact it's kind of embarrassing to mention. If you work with these people, you better be prepared to ride their butt and call every day to make sure that they didn't mess up that very first basic question of "when will they show up?" read more

Per the annual service agreement, I recently had Apollo come out for the AC tune-up and inspection. The service technician was thorough and did a nice job overall, but he did notice that the dual capacitor on the compressor was starting to fail and recommended a new one. He also recommended installing a hard start compressor saver. Relying on their "professional" recommendation, I agreed to the work. However, upon receiving the invoice, I decided to check the cost of the parts (which were NOT cheap per their pricing) and found that these were actually easily available parts and cost a fraction of what Apollo charged. Upon questioning their pricing, they stated this was part of their quick response service. However, there was no quick response required (part of standard maintenance trip) and it took the technician only 15 minutes to install. I expect a 10 to 15 percent markup on materials, but not several hundred percent. Apollo agreed to refund me 15 percent of cost, but not nearly the amount needed to make things right. read more

First I'll say that it's really rare and hard for me to write a negative review. I am usually on Yelp out of excitement about sharing a good experience. Not the case here. However, as a business owner, I would want to know these thing about my business to help improve. I had a clogged main drain at my business stuck with processed food. I worked with a manual drain auger all week with no avail. I knew Apollo by name so I called them. They said they would be out the next morning between 9-12am. Great. No problem. I get a call the next morning at 8am telling me they will be there in about 10mins. No problem. I just said that it takes me about 30mins to get there and I'll leave now. Almost at my shop and I get another call saying they wouldn't be there until 2pm. Confused I questioned the previous call I had. Which is why I left my home so early to get there. They had no recollection of that call. So after arguing they told me they would get someone out at 10am. I leave specific instructions on how to get to our business with the dispatcher to give to the driver. The driver then calls me at 10:30 and says he didn't listen to the dispatcher and he was lost. After walking around the drain for literally 2 mins, he said a mechanical auger wouldn't fix it and I would need a $1700 wet jetter to fix the clog. I insisted he try the mechanics auger and he said it was a waste of time. So I was charged $80 for a 4 min visit and he left. I went to the nearest equipment rental place, paid them $35 for a mechanical auger, and had the drain fixed in an hour. Now I know to do it myself. All in all. Just bad customer service and ultimately bad service. read more

I want to give people the benefit of the doubt and hesitate to write a negative review until I've had more than one negative experience. I want to write about happy, fun experiences. In fact, I subscribe to the three strikes and you're out rule. Apollo is out. I'm having a hard time understanding how they're people sleep at night. I get plumbing is skilled trade and you should be compensated accordingly but please don't try to scam me because you assume I have no knowledge of the subject and will pay anything. I subscribe to their care plan which gets me heating and air check twice a year for $9.99 a month. I also get 15% off any services as a member. Only they don't tell you that the 15% is more than covered in the fee they charge just to look at the issue AND their flat rate pricing which lumps the price of parts with labor. Strike 1: Purchased $9.99/month care plan to save money on a service and 15% off any future service. Didn't share at the time that I would be charged upwards of $60 on any call. Strike 2: At my most recent check, technician advised having my A/C unit completely replaced and that it wouldn't last much longer. That's an expensive investment so got another opinion. Actually two. Both opinions told me that while the unit is old, it's in good working condition. Strike 3: Leak in 1/2 bath toilet. Apollo got someone out right away for $60 charge. Was told that I need a new fill valve, shut off and supply line. Price quoted was $360.47. That seems really high to me so I ran it by a few friends who suggested I look up part costs online to get a sense of cost. Both parts total less than $20. That means there is $340 in labor. I could have a brand new toilet installed for this price. When I questioned the high price with Apollo, the very friendly person told me "yes, but we guarantee all of our parts and labor." I asked her to quote an inexpensive toilet installation just for fun. She quoted just over $400. And didn't see the absurdity in replacing two small parts for $40 less than a brand new toilet installed. Which by the way, a new toilet was not even offered as an option. Interesting to note that I have been called every 15 minutes today by Apollo to schedule my repair. It makes you wonder if they want to rush you into a purchase before you've had time to realize what a racket it is. I appreciate your friendly staff but it means nothing if you're not honest and transparent. read more

ruined our water supply in our entire condo building!!! no one has water now going on 6 hours!!!!!! we have to call in another plumber to fix it!!! these guys are BANNED from our entire condo building!!!!! DON'T let them come near your home!!!! read more

Absolutely the worst experience of my life: they created a problem, terrorized me over the nature and severity of the problem, before presenting me with an invoice (and some sort of monthly "loan" to pay it off), that was off by a factor of 2X from 2 other companies. They charged me $200+ to make a dubious problem worse than they found it, never completing the work I was billed for and paid. If you use them, get other bids for whatever work they propose. read more

My Techician Johs Miller was really professional & friendly. Thank you Apollo Home! read more

Rip off Co came for service call. The contactor was bad .They charged me $400 FOUND OUT contactor part they installed was $25 PART on ebay and amazon They then called me to see if I was satisfied with them. I said no u ripped me off they had no positive response what a pathetic co. read more

I had someone out to give me a quote on replacing a part and it seemed a little high. He ended up giving me a quote of $2K plus an additional $3K of "recommended" services. I had someone else out and they did the job for less than $1K and said that they don't recommend the additional items. Classic case of trying to take advantage of someone that they think doesn't know any better. Just make sure you get a few opinions before you commit to them. read more

There are a lot more companies out there with competent employees. I simply asked to cancel a maintenance plan and 30 plus days later it hasn't been accomplished. Something so simple it's scary to wonder how they'd perform a big job. Beware don't sign up for the plan use another company and just pay at time of service. read more

If you own an older home, and have the original sewer line, I cannot recommend this company. I have problems with root intrusion in my line, and while the line has seen much better days, it is still serviceable. I recently had a small backup in the line that needed to be augured out, and I couldn't get my usual plumber here in time. Not only did Apollo charge me $350+ to auger the line (For 30 minutes, that's $700 an hour folks) they only used a 3 inch auger head, which didn't clear away all of my roots. They also use this opportunity as a sales call to put you in a high-pressure situation and try to sell you grossly overpriced sewer repair that you probably don't need. I gave them 2 stars only because they came here very quickly, was up front about the pricing, and did restore my flow. But I will definitely take my business elsewhere in the future. read more

We needed some quick plumbing work done fast for another installer so we accepted their quote. However, it is ridiculously expensive for the work. For us it was $532.74 for a 1/2" to 3/8" valve adapter install that took about 15 minutes. We accepted the quote due to our need to have it installed sooner rather than later and due to them already going to charge us a visit fee, but it was not ideal. We did call and got a $79 refund which should be on its way, however, they hide behind the "we charge fixed pricing" in order to overcharge their customers for service. It was in no way worth even the discounted amount other than it was needed fast. The service was great, I will admit that, but you can easily get comparable service for half their cost. read more

Terrible experience. Called them to replace a GFI fuse and at my home quoted a price of $526.00, Got it decreased by purchasing a home care plan. Called Morris electric and was quoted $125.00 to replace GFI fuse and when googled no place charged more than $280. Buyer beware! read more

This company was hired by the previous home owner to make a plumbing repair (leaky pipe near master tub) that was conditional to us buying the house. We have used that tub once since buying the house, and there is a water spot exactly where it was during our walk-though. I called Apollo to find out if they guarantee their work. According to the first customer service rep I spoke with, they no not guarantee their work, and it would be a 79 dollar fee to come look at what they didn't do properly the first time. EDIT! About an hour after writing this review (unsure if there's a connection), a representative called me back. They are waving the appointment fee to get a plumber out to us to inspect their work, and make sure there wasn't fault with what they did, of if there's another factor at play. What I was upset with was the unwillingness to verify that, which the company is now going to remedy. read more

They always want to sell me expensive projects that that I don't need when they do their free inspections. Stsyvawsy from them cause they are not trustworthy. read more

I got a quote for a standard 40 gallon hot water heater today and I'm absolutely shocked. I was given two options. Option one I buy and transport the hot water heater myself and they install it for $860. Really? $860 to install a water heater? Option two they provide the heater and install for $1300. Buyers beware. I did my research and the average price to buy and intall a hot water heater in Cincinnati is $850 including the hot water heater. Markup... Rip off! Avoid this company. read more

I requested a quote from Apollo Home to install a toilet seat-attached bidet. I pay a monthly fee to be a "member" and get a 15% discounted price on services. Apollo quoted $650. I went online to Home Advisor, who quoted $134! Had the Home Advisor contractor here today. He did a great job and finished in about 1.5 hours. At Apollo's quoted price, they would have charged $433 per hour for the same service.that I got from Home Advisor for less than $90 per hour, making Apollo's quoted price (WITH MY 15% DISCOUNT) almost 5 times that of Home Advisor! I saved over $500 with great service and clean installation from Home Advisor. read more

I am very disappointed with Apollo. I reached out to them today to get an estimate on replacing a water heater. I gave them information about our current water heater, the issue, and said we really want to have it replaced with a bigger unit. She went ahead and scheduled, everything sounded fine, and then she told me it would be $79 for the estimate. I told her this wasn't a repair estimate, but she said it was required for all estimates. I asked if there was any way she could get me a rough estimate by phone, or even a base price of her water heaters and she said no, so basically she was asking me to pay $79 just to see if they MAY be competitive in pricing. That is very deceptive. If you can't even give an idea of what its going to cost up front, and still want to charge to give a quick estimate, then I'm going to stick with companies that are more up front. I have found many other companies in the area that offer free estimates, and I will stick with them. read more

They came to my house to to perform an AC tuneup/checkup. All they did was do a poor job cleaning the condenser coil and then showed me a picture of what they said was a crack in my heat exchanger followed by an attempt to sell me a new HVAC system for ~$10,000. Also my furnace doesn't come on anymore and I will have to pay another company to fix that. Don't do business with these shysters ever! read more

Scheduled for electrician to come and move a light fixture 5 inches in kitchen. Waited a week and the electrician came looked and said he would have to come back because he didn't have ladder and equipment. But while he was at my home he told me I needed new electrical boxes. That's a 15,000 to 20,000 dollar job. I checked with another electrician and he said I have another 20 years on my electric box. I waited another week for Apollo electrician to come back and do the small job. When he was done the bill was $750. When I questioned him he said that they charge $200 to use ladder. He didn't use a ladder and when I questioned him he took that charge off. I think I was charged time to get "parts". Stay away. read more

I hired this company to fix a gas leak at my fathers house. The technician showed up as scheduled and acted in a polite manner. He performed a leak check for $1,500 and told me that he will need $7,200 more in order to fix the leak. I asked him to leave the property. I hired another company to fix the problem. That technician spent 8 hours at the house and fix the leaks. I was charged a total of $2,800 to include two leak checks. I was forced to pay $1,500 to get the Apollo technician out of the house. In retrospect, I should have called the police and told them that I was being robbed. Unless you want your wallet to be emptied out I would avoid this company like the plague. read more

Worthless company. Charges $400 to cut a hole in the drywall (which takes all of 5 minutes, or less) to find a leak, can't find a leak... tell us to find the leak ourselves. Out $500 with nothing to show for it. Will never use this company again. read more

Great company. They arrived on time and serviced the system to what we needed. We immediately noticed a difference with our heating and air flow. The techs are very nice and know what they are doing. Mark Floyd was our sales agent and he is very thorough and knowledgeable when it comes to what we needed. read more

This company can not be trusted to stand by their products. They sell defective products and refuse to replace them. I purchased a brand new furnace from them and they have had to make repairs to it on three separate occasions in less than three weeks so far. They told me on all three occasions that the furnace was not properly constructed. They do not take responsibility and ownership for they sell. read more

I wrote a negative review about Apollo in regards to charging me a lot of money for a problem they didn't fix. They contacted me and we worked it out. They stand by the work they do and I received a refund. I want to thank Mike for taking the time and getting all the details together to make this decision. We came to the agreement that there was some miscommunication about the problem I was having. You can work with Apollo and they will make things right one way or another. Thanks again read more

Had an appointment scheduled for 5 weeks ahead of time, then two hours before the appointment they call to let me know they will need to reschedule for another day...3-4 weeks from then. Super unprofessional. They offered me a whopping $40 in Apollo credits. Then they tried charging $650 per pound of old R22 to recharge. That's an absolute asinine amount just so they can tell you it's cheaper and more effective to just replace your unit all together. They do this deceptive practice to everyone and take advantage of people who don't know any better. It's dishonest at best and intentionally misleading for more sales. FYI to buy R22 it's about $400 per 28 lbs for bulk supplier buying. I got a local HVAC place to recharge for $100 per pound and a third company quoted the same price. Their installation quote was $6500 where three other companies have all come in less than $3500 for comparable units with installation. Apollo added in things like a Nest Pro (why Pro version? I already have a Ecobee smart thermostat, too) and new electrical disconnect box (which is 1 year old) for no reason. They also push their Apollo Home Care plan like their lives depend on it. They just have too much overhead and expenses to be competitive for individual homeowners who do their research. Do yourself a favor and ALWAYS get 3 quotes before doing any work on your home that costs over $1000. I've only ever heard good things about Apollo, but I'm completely turned off. I see the kind of business they want to run, based on high price and new sales rather than repair and fix. It's not the technician's fault, management would be the ones telling them to push push push the Home Care Plan and new installation and pricing R22 at 6x the market rate. I will be supporting more local businesses after this. read more

Apollo performs mediocre service and uses middle of the road furnaces, but at the top end of price range. Additionally, they consistently work to up-sell during every service call, giving me the impression that up-selling is primary goal of technicians. read more

I have had my ups and downs with Apollo over the years but my most recent interaction was positive. They had installed a home dehumidifier several years ago that stopped working this spring--the coils ruptured. The device was out of warranty and the manufacturer had discontinued the model and stopped supplying replacement parts. They agreed that it was unfair to have to pay full price for a new unit after only 3-4 years and worked something out with the manufacturer. They installed a replacement quickly. I greatly appreciated their standing behind their prior work. read more

Our 6 month old water heaters control panel went out. I called Apollo Home. Because they work on Rheam water heaters. Because we did not purchase the water heater from them they would not even talk to me about it. I explained my 87 year old mother lived with us and we need hot water. With covid 19 and needing to wash your hands with warm water you would think they may have some concern. They have none. read more

The visit from the electrician went well. Ash arrived on time. We walked around the house to identify the items that were a concern for us. He gave us a reasonable quote. He completed the work quickly. There was a mishap involving Ash's ladder and our closet wall. Ash and Apollo made it right. This is our third service with Apollo and all have gone very well. I couldn't be happier. read more

I have been working with a customer service representative at Apollo in regards to the issue with the electricians work. He is being very reasonable and helpful in correcting the issues that I encountered with the work that was unacceptable, in my home. I really appreciate his help and wanted to leave this review as an update to the previous one. Thank you read more

Apollo arrived and spent a whole 5 minutes in our home to charge us $79. He couldn't be bothered to do any troubleshooting, nothing at all except give us a quote of $2200 to replace our sump pump which he didn't know why it needed to be replaced. Rip off read more

I felt sorry for their saleman when I signed up for their annual subscription for AC & Heat services. Told him explicitly to inform me before renewing the subscription. Their techs came to tune up furnace first and then AC. Seeing that we are busy, they aggressively sell stuff. First the AC was tuned up within a few weeks. Then after a few months, another tech worked on our 5 year old furnace, he replaced an old humidifier and modified the ducting. After a year, their tech came to tune up our 4 year old AC. I told him to leave after doing his job and NOT to sell anything. However, he said the capacitor is dying and needs replacement. I decided to cancel this subscription due to their aggressive selling tactics. Their office first refused and said subscription is renewed. When I cancelled, they said they will charge the full price for the recent visit to tune up my AC and charged $130 approx. Coupons were not applicable!!! This company has some shady business tactics. Cannot trust them! read more

I purchased a "ductless air condition" unit through Apollo Heating and Cooling based on their recommendation December 2016. In addition to the unit, I signed up for an Apollo "Care Plan." My unit stopped working this month and I called regarding service. I am filing several complaints around this situation: the initial sale of the unit, their "upsell" of the Care Plan, failure to communicate their change of service and finally the Customer Service. When I first called I was told they no longer service "ductless air condition" units. As I pressed further I was alerted they stopped servicing them in 2017, a month AFTER I purchased the unit. Three issues, if I had known they would no longer service the unit I would not have purchased in the first place. Secondly, it was deceptive to sell the "Care Plan" to me, knowing it was no longer going to be covered. Finally, I was never alerted the Care Plan was no longer servicing the ductless unit and the unit has not been inspected for 3 years now. Each of these instances are in bad faith. When I called back Apollo to inquire about the change and to discuss a cancellation and refund of the Care Plan, I was disconnected twice. I do not believe this was a coincidence. read more

This place will overcharge you OUTRAGEOUSLY. I had them in to cap a gas line. This was an exposed gas line in the home, no fancy digging work or going behind walls. The person was in and out of my home in less than an hour, and I was charged $420.00. Looking online, most places say you shouldn't pay more than $150 to cap a line like that. Not only did they overcharge, but he made me feel like I had to get a pressure test done (an additional $450.00) or Duke wouldn't turn my gas back on. Thankfully, I denied this service. Definitely DO NOT recommend them. To comment on the response left by the owner: I have no issue that the price is fixed in advance. However: the pipe that was used to cap my line is $15.00 at Home Depot (I looked). The invoice we received has two lines - $79.99 trip charge and $362.07 for "gas line steel up to 1" adder per FT". Let's say you quote the materials even at $60.00 (which is still too high). That means that you are charging $300.00 for the 45 minutes spent at my home, of which maybe 25 was actually doing the work. I say again, OUTRAGEOUS. No amount of training or experience is worth that much. Your pricing does not accurately reflect the level of service. Especially when I feel pressured into the work and an additional pressure test charge of $440.00. I will continue to let people know about your shady pricing, and I will keep this negative review at the top of every list for as long as I am able to hopefully sway even one person away from your highway robbery. read more

Last week we had Apollo come out to fix a capacitor on our AC unit. Which we knew how much this cost due to family member in the business. This part, at most cost them $75. We were charged for the part alone 509.61. That did not include labor which was 60 for an hour when the service tech was here for 45 minutes. They were so kind to wave our trip fee (sense sarcasm). When I asked for an itemized statement they sent me a statement with a lump sum break down. When I called to question my bill and what I was charged. Kendall in the resolutions department told me that $509.61 included the quality and company reputation, she mentioned nothing about more labor or what would qualify as "work". My response was not pleasant and I broke down what I thought was a reasonable price. Which was around $300 ($100 for trip fee, $100 for part and $100 for labor) leaving them still making plenty of money. I asked if they would refund me $200. She said she would talk with her owner and get back with me. Kendall called back today saying they would meet me half way and refund me a $100. How can a company ethically and morally charge someone almost 500% of what a part cost in a middle of a pandemic on top of it?!?! Do not trust their Facebook or website reviews which they can control what gets published. No company would publish bad experiences. read more