We wanted to make sure that are AC was ok since there was condensation around the furnace. We scheduled for Tuesday, they rescheduled for Wednesday. We are selling our home so we had a certain window available that we did not have any showings which we told them. They notified us that they were on their way near the end of the arrival window when it was too close to a showing. Thursday we got an assessment that they could not find the Leak or would not find it and that we needed replace the A/C and furnace. The guy wanted one hour of my time while I am working at home and on a video conference. He did not respect my time until finally I excused myself to return to my home office. He got the info he needed and wanted to talk on a conference call later with my husband. The call happened with him basically trying to shame us into buying a new unit for the future buyers. He said that he would not replace the evaporator coil. After finding another company, they did a leak test and confirmed that replacing the coil was the best. We will never use Apollo again. read more

They charged me for services they have Not done. When I asked for refund nothing but a run around. Dave is an ass. Will never use them again and don't recommend anyone else do so either. read more

I have been defrauded by this company three times in the past six months. I was overcharged for a water heater/filter and sump pump by over three times and was not even given the option to fix the appliances. Most recently, I was told I needed to replace my furnace and A/C for $10k during a "free" tune-up, even though both were working perfectly. I was told the heat exchanger was cracked in the furnace and that the A/C unit was a little low on refrigerant. I had an independent technician inspect both appliances and confirm that neither of these issues existed. Do NOT pay for the Apollo Care Plan, as it is marketed as a yearly service plan but in reality nothing is serviced and it is instead an opportunity for a sales person to come out to your house and fraudulently tell you appliances need to be replaced when they are working perfectly. AVOID! AVOID! AVOID! read more

This is probably the worst choice you could make for repair work. I had them come in and route a kitchen sink and it cost $300, then 5 days later it stopped up again. When I called them they advised me that the don't warranty their drain cleaning unless you buy their most expensive package. But they were willing to come back out and charge me an $300 additional dollars to clean it out. Absolutely the worst customer service I've experienced. But I guess they have to pay for their ad campaign somehow. read more

I did have Apollo install a new water heater and water softener in my home in Jan 2016. In order to save a larger amount of money, I signed up for the year of the basic care plan, which is $9.99 a month. The only reason I did this was to save more money at the time. I have never used this care plan, as it only applied to heating & cooling inspection, and I already have a reliable and honest company who takes care of that. Needless to say, when I then was looking for a company to install a kitchen faucet, just replacing an older model, I called Apollo. Should have known it would be ridiculous, like many companies today. Charging a "trip charge" to come out, only to give a cost as to what they charge to install a faucet once they are here. I mean, so you pay to just have someone drive out, and if they end up charging a ridiculous fee, way more than another company, would you just end up paying Apollo because you're already in the hole for the trip fee???? Or would you pay a trip charge, and then have to contact another company who may have charged a more reasonable fee?? Like other companies I contacted, this is just such a racket. Anywhere from $65-69 for a "trip charge". This isn't some complicated job, just remove the old faucet and put in the new one. If I felt like it, I would do it myself. So thankfully, I remembered that when I purchased my faucet on Amazon, they have service installation offered. No trip charge, just a straightforward price. Bam!!! Sold!!! My year of the "care plan" is up this month, Jan 2017, and I have already contacted Apollo and told them not to renew, as it is useless. It's best to do the research and find companies that are upfront. read more

Warning: I do not trust this contractor to inspect my furnace again. Despite the city inspector allowing the homeowner to keep the furnace on, this contractor shut mine off and immediately informed me of their own "comfort counselors" who are ready to sell me a new, over-priced system. It was 13 degrees outside when they did this. I felt duress to buy a system from them late on a Saturday afternoon this winter to protect my pipes and hardwood floors. The following Tuesday, the installation was terrible. They left a mess: pvc glue on washer/dryer, abandoned tools, screws on floor, sharp vent edges exposed and untaped, sloppy concrete applied to vent pipes at window, and installed humidifier to the wrong water line which I ultimately figured out after calling humidifier manufacturer. My installation failed city inspection. I should not have let them near my furnace under the auspices of their care plan. I wish I called the city inspector for advice before even calling this contractor. Given my experience, I called and spoke to the management of this company. He said they will continue the practice of shutting down furnaces despite my pleas for them to apply more discretion. I should say that this contractor made no less than 5 warranty calls to my house to fix all the discrepancies at no charge. I finally passed inspection. However, I experienced far more anxiety than I was prepared for for this purchase. read more

Come on guys sell maintenance plans and dont come do maintenance as paid for what a joke. As soon as my contract up so are you.

Scheduled an appointment with Apollo to tune-up my AC over 2 weeks in advance, and they call the day before and cancel on me. Then when he tried to reschedule, he gave me a date that was 3 weeks out. No thanks! Very bad first impression! read more

Our heat recently went out and with temperatures so low we immediately called Apollo since it was 24 hours, and one of the first options to come up on a Google search. They were quick to set-up an appointment and a tech was out in a decent amount of time. My issue with Apollo is the fact that they told us we had a Freon leak and needed to replace our entire unit at a quoted price of around $8,000 (it was $10,000 first). Also, they unplugged the outside unit without our knowledge or permission. My dad immediately noticed when he arrived and plugged everything back in and magically the temperature in the house started to rise. Part of me wonders if they did this to add to my desperation so I would fork over the absurd amount of money they were asking for. Our unit is older, but by no means at this point do I believe it's as far gone as their so "highly trained" techs claim it to be. We of course called two more businesses for second opinions , and were told it was simply a dirty coil. Also, we were told that there wasn't even a way of checking anything else until the coil had been cleaned, so the diagnosis of a leak was inaccurate because the coil would be the first priority before they could assess anything else. After cleaning the coil and recommending a larger filter, there was no leak to be found or any other issues. Less than 40 minutes and $300 later we had heat, and an honest company we purchased a service plan through and who we will continue to do business with. I'm not sure if the individuals we worked with through Apollo had no clue what they were doing, or if they're simply crooks trying to take advantage of younger, first-time home buyers. Either way I will not be recommending their services to anyone. read more

I wish I could give them 0 stars. By far the worse service I have ever received. We hired Apollo to do some work on our home to correct some issues prior to close that came up during inspection. We were selling our home and on a time constraint of a couple weeks. This was expressed to Apollo. They gave us a quote and to secure the work we paid half up front. I began calling when I had not heard from Dale to check the progress. He was hard to reach but I found out that they had not begun fabricating our screens. This was weird so I was persistent about checking in. He could not give a definitive answer on when they would be there to do the actual on site work. Finally the week of our closing I was able to get a date. He said he would be there by Thursday, the date I told him we closed' but no sooner bc other jobs ran long and he had other things on his plate. This was upsetting but I further stressed the importance of it being done Thursday. He said it would be late morning, early afternoon. (Thank God we close Friday and I was giving myself a day buffer bc they seemed unorganized and unprofessional) I called Thursday morning. Paid the other half so we would at least have the receipt for the buyer even though I knew that wouldn't be satisfactory. They took the other half but the secretary said she didn't know when he would arrive and Dale wasn't there. We waited all day until I finally got ahold of him at 430PM!!! and he said, real matter of factly that he couldn't make it. Total disregard for our time and situation. Total disregard for the buyer. Didn't care that this would definitely ruin our deal, if we had in fact closed that day. Didn't care that his word and promise meant nothing. Just the absolute worst. Who can you call for this type of work at the end of a business day to have it done immediately? What a hopeless feeling. Rick Stence came through and saved the day. If you are looking for someone that does windows/doors/etc call or text 513-485-7480. He came out at 6:15pm (after finishing a day full of work at a job site) and worked til after 10PM to make sure our deal didn't fall through. Him and his crew were knowledgeable and helpful. Worth every penny. I wouldn't hire Dale and Apollo if they were the last company on earth and I was in a house with no windows or doors in the winter freezing to death. Still trying to get my money back for the service never rendered. AVOID APOLLO AT ALL COSTS!!!! read more

Do not deal with this company. I called on a Friday evening to schedule service on an urgent plumbing repair. I was given a time between 10-1 on Sunday, which I agreed would be fine. There was still no plumber by 9:00pm. I called multiple times and was told that the previous repair was taking much longer than expected. Either this company is severely understaffed, or committing to too much work. Either way, Apollo does not honor it's service commitments. read more

My experience with them is they are not a reputable company. They overcharge and are only out to increase their own bottom line. I prefer to hire a company that treats customers with integrity. read more

So, our water heater was broken. We called Apollo for a price but they refused to give a price over the phone. Not even a range of prices? No...to get a quote of any kind from Apollo, they have to come to your house which, of course, costs $79 (non-refundable). Wow...take that in for a minute...Apollo charges $79 just to get a price for a water heater. No thanks! I called Recker and Boerger. I described the water heater and was given a reasonable price over the phone. Yes, please! read more

We tried to make an appointment for Apollo Heating and Cooling after our AC went out / didn't start after the winter season. Lady we talked to told us she had an appointment open that night and someone would be out between 6-9PM. We advised we would call back to confirm. After calling back she advised the spot was opened, but mentioned that it would be between 6-9PM tonight or maybe tomorrow. Our first thought was what kind of company cant narrow down a window? You are in service delivery and we get a cable company style window that cant even guarantee the day nor time? We foolishly accepted. After no show that night we called back in the next morning. This lady informed us that we were never even scheduled for a service technician to come out. She then decided to explain that our AC situation of blowing warm / cool air and not cooling the house after 2 hours of being on was normal. She advised to run it for more than 3 hours and it would work fine. We immediately called other companies. This service is unacceptable for a company in this field. Other reviews stated the service is excellent, which may be the case if you can actually get someone out there. Do not waste your time with this company. Call someone else. They will be able to setup a firm window and actually be able to show up on time. read more

This place is a joke!!! They rigged my furnace to stay running They charged my a service fee Told it would be 700$ to fix it So they said the part would not be reachable till the next day. Needless to say I canceled in time for another company to be honest. read more

Found out, after the work was quickly done, a "sales person" gave my 79 year old mother who lives in a 900 sq. ft. condominium on a SS budget a price of $1,500 to replace her hot water heater!!!! Completely and totally took advantage of an old, unaware and defenseless woman. I got 6 quotes from other local companies immediately and the highest was $800 - most were in the 700-750 range for an electric water heater. There were NO OTHER issues, a simple removal of a leaky hot water heater and it's replacement. The best part is the original quote was $2,000 but when my mother gasped, he agreed to "go down to a 40 gallon" for only $1,500. Would ANYONE put a 50 gallon in a 900 sq. ft. apartment?? SHAME ON YOU APOLLO PLUMBING p.s. - I will put this review anywhere and everywhere I can. read more

I needed a sewer line cleaned (Roots) called them they had a special $89 clean out . Tech came out next day ran auger said i was good to go . Then I put garden hose in line run it for a few minutes and it was still clogged. So the tech ran camera down drain and the pic was blurry even as the cam came out of drain ? He ran the auger again then the camera same thing happened. At this point i was told the best option was to water jet the line starting at $900 dollars i said no. Then the tech said for $1200 they could put a outside clean out (I asked about this before the snake oil show) i paid $89 he left im in worse shape than before. I almost believe he stuffed the pipe with a garbage bag or ? i don't know. My local guy runs the same equipment and always gets the drain clean he is $150 so i wasted $89 on a scam company (read other reviews) mad i didn't check them out first. Now i got to call my local guy. read more

I've not been disappointed yet with Apollo. Thanks today to Antonio W and helper Eric for my regular AC checkup. They were courteous throughout, despite spending more time here than anticipated due to blown fuses in the AC system. ... Apollo also sent out a plumber, Victor, for that annual service check on the same day, at around the same time, which saved me the inconvenience of staying home for separate appointments. Victor also was courteous and did a complete job. Update, June 2015. I have canceled twice-yearly service with Apollo, as the company failed to properly address a faulty, overly confusing (and, as it turns out, overpriced) thermostat that it had installed. It tried to claim the batteries were the issue, when the unit clearly had a short. Apollo also tried to push its other services, such as the handyman, when it has become increasingly unreliable in his core HVAC segment. I'd knock my rating down to 1 or 2 stars. read more

The guys at Apollo are awesome! Very professional, everyone shakes hands and gives you their business card, and most important, they get the job done. I needed a new furnace ASAP and they were able to do the estimate and installation in less than 24 hours. Impressive. I will ALWAYS use Apollo. read more

This review doesn't even rate a one star but can't post unless a star is given. Had Apollo out today. Had a $79.00 off coupon to cover the house visit to give us an estimate on installing a ceiling fan with light. Wires were already in the ceiling. Was given a $300-400 bid which was Ridiculous. Said never mind. They said coupon was only good if doing a repair. To me this was not a repair but a new installation. Talked to Brandy who said they had to do a repair for it to apply. Then spoke to a supervisor Kaylin who said the same. Joe showed me on his iPad what they charge for ceiling fan installation, $308.00 plus $79 for the house call. RED FLAG. They may give a free estimate but you are going to have to pay the $79 house visit to give it toSo why did they not tell me yesterday on the phone when I called and asked, "How much will this cost?" If Joe had the amount then they could have told me also and saved all of us the time and expense by this lousy company. Very shady business practices. Never use Apollo Home. End of June now. Refund of trip charge received. Thank you Appolo Home for doing the right thing. read more

I was hesitant to use Apollo at first due to other Yelp reviews. Then I realized that all companies offering services like theirs receive terrible reviews probably due to the work they do to household systems that are a huge inconvenience when they break and very costly to fix or repair. My HVAC system failed and Apollo was first to return my call at 7am. I was able to get a repairman from a different company to look at my system quicker but they basically told me that my system is trashed and I should only look at replacement at ~$12k replacement. Ricky from Apollo walked me through what was wrong and why it was unsafe to operate while explaining several different repair options that I determined would just nurse along my 30 year old unit and then he got the new system salesman Danny out to my house within minutes. Danny walked through the whole job with me and explained my options. He understood that he was catching me on a day where I woke up not expecting to have to spend large amounts of money just so me and family could feel comfortable. I was able to have two other quotes before I signed off on this job but my decision was made because they were able to complete the job next day for whole new system and were able to give me fixed upfront pricing where as others were just quotes. They helped me with my new thermostat and ensured I was satisfied before they left. They will be my first call next time! read more

Apollo is top notch. We've used many HVAC companies in Cincinnati... Apollo, by far, is the best. I highly encourage anyone to call them.

If I could give a zero I would. I would never recommend this company. Scheduled them for a sewer backup $89. Could not come out the same day scheduled for the following day received a phone call from them that they would be there between 30 or 40 minutes. Hour and a half later no show. They told me for my inconvenience they would give me $40 credit for my next service how generous of them that I had to leave work unpaid and this is the best that they could do for me this is just the start. Gave me excuse that something broke on the guy's truck and they are now just scheduling another person to come out. And that they would be there in 2 hours. Received phone call from tech he told me he was going into the house to see what was going on. Then received another phone call from another person at Apollo stating that they cannot help me with my issue because it is a rental property and that they do not work on rentals and they are sorry that they're unable to help. They left me with raw sewage in the basement for 2 days and all they could do is say sorry they could not guide me to another company since they did not work on rentals. When I called in they did not ask me if it was a rental. Not sure what the difference is if I own the house. Needless to say Apollo home is not a reputable company.. read more

Called with a sewage backup. They were at our house within a 30 minute window. Jason was professional and honest. Entire process was simple and clean, unlike our original problem. read more

Called Apollo because I had a main sewer backup. Adam Hanekamp came out at 1am and fixed the problem. They called the next day to schedule a free camera inspection. Another guy came out and let me watch as they ran the camera. The line looked good and the guy was done and gone in about 30mins. Both of the Apollo representatives were friendly and very professional. I would recommend this company to family and friends. read more

I had a person come out for a free inspection of heating and cooling system and the system was working just fine before that. The guy checked the system and said everything was working great and everything was in great shape. A week later I turned on my AC and nothing happened it went completely out including my thermostat. I called the company that originally installed the system and they found loose wires and wires touching each other. The other company came in and in a matter of about 10 minutes fixed it and got it running with no cost to us. Not easy to get a hold of Apollo to complain read more

We had a contract with Apollo to check our AC and furnace. Never had a problem. I guess they are branching out into plumbing and electrical. They sent us an electrician and a plumber out for free inspections. We have lived at our current address for 2 years, had a home inspection before we bought and it passed with flying colors. The plumber questioned why we had a 50 gallon hot water heater because we only have a bath and 1/2. I told him that is what came with it when we bought it. Between the 2 of them they quoted us almost $16000 for repairs. The straw that broken the camels back was that the plumber quoted a 80 (!?) gallon water heater. Wasted my entire day because they came separately. Nothing but a big sales pitch for them to make money on made up repairs. Have cancelled our contract. FYI, I am from Fairfield Ohio, not California as this review lists. read more

The good : (1) showed up on time (2) Friendly & competent Tech (3) fixed problem The Bad (1) overcharged: replaced $50.00 shower controller and 2 hour labor for $350.00 is excessive. (2) Called me and said wash machine hoses need to be replaced. Hoses cost $ 20.00 charged over $100.00 for replacement. Left message for supervisor to call me. No response. This should have been a $200.00 to $250.00 repair. I see a pattern in what they do. read more

I was very unhappy with Apollo Home. I feel they significantly overcharged me on the replacement of my water heater. I will never do business with them again. read more

Agressive, awful service. I scheduled my Apollo Member furnace tune up and was told there cracks in my furnace (I saw there was) and the technician was extremely unprofessional and aggressively demanded we shut my gas and heat off in the middle of winter without an immediate plan of action. Mind you, my fiancé is DISABLED. He showed no empathy and had zero clue as to when we would be able to turn the gas back on. I asked him to finish up, as I was going to get a second opinion and requested he NOT turn off my heat and gas. He "finished up" the tune up and came upstairs, did not have us sign anything, and LIED TO US. He said our gas and heat is on. I noticed our house getting significantly colder, I went downstairs to find the furnace OPEN, still dusty (supposed to be wiped down clean in the tune up) and the electric and gas TURNED OFF TO MY FURNACE IN THE MIDDLE OF THE WINTER, WITHOUT A RED TAG. We were lied to. Apollo turns gas and heat off on disabled people and lies about it. They do not follow state protocol. This company is to not be trusted. They are just awful. read more

Wes J. came out to diagnose our non functioning furnace. It end up being a bad connection at the thermostat. He was very professional and courteous. He performed thorough testing to make sure that the furnace was in good working order. He also helped us sign up for a maintenance service and was able to do the tune up on the spot. Over all, we were very happy with the whole experience. read more

If negative stars were an option that would not even come close to how terrible I feel about this company! The management is disorganized and appears to be lazy and unprofessional! There are clearly way too many men involved in this business. A driven female in the management department who knows what she is doing and is good at her job would do this company loads of good! The fact that you don't have a female on your management team makes me feel that your company is sexist towards women and that if you had the opportunity to put a woman in charge I doubt you would because that's how ignorant everyone at Apollo is! Women are disregarded in the trade industry and if the question ever comes up about why there are so few the answer is simple. I would be pleasantly surprised to see more women in the field and even more as leaders. My money is better spent with companies that show examples of diversity and have the ability to get with the times. read more

NEVER EVER EVER LET APOLLO INTO YOUR HOME. I called Apollo Home back in September when I noticed my upstairs toilet wasn't flushing correctly. I ended up with MORE PROBLEMS than the one they were called to fix. After several different employees visited, they told me they could not fix the issue with an auger and told me they needed to bring in a hydro-jet. As a first-time, clueless, and anxious homeowner, I agreed. They said this would cost me $1800, but was absolutely necessary. They tried the hydro-jet and told me that STILL didn't fix the problem and they needed to tear up a 1x1 foot spot in my basement concrete to replace a pipe to the tune of $2500, "but they wouldn't charge me for the hydro-jet that didn't work." How generous! They ripped up the spot and replaced the pipe. After that, they scoped the line and tried to tell me I needed an entire new plumbing system to the tune of $8500!!!! I decided to get a second opinion (THANK GOD) and he told me Apollo was lying and also mis-diagnosed my issue, and also likely caused me MORE REALLY EXPENSIVE problems by putting a hydro-jet in my clay piping. He said they should have NEVER used a hydro-jet in clay piping. We are STILL working with an alternative plumber to address the issues that Apollo likely caused us. Apollo home employees work for commission and are not individually licensed! DO NOT USE THEM FOR PLUMBING NEEDS. read more

Apollo deserves a zero rating. DO NOT USE APOLLO. A couple of months ago we were referred to Apollo to replace a leaking water heater. We were massively overcharged (easily the heater itself and overflow heater were 3-4X retail price on Home Depot web site). Apollo would not provide the details of their labor billing; which was astronomical. In that fiasco, they sold us (because that is what they aggressively do) a maintenance program so we had them check out our heaters this week. Surprise, surprise they determined that both units were about to die and to add some emotion to it they warned us we all may die of carbon dioxide poisoning in the meantime. They further have the nerve to hang a red sticker on our equipment in OUR home that these units are dangerous. Surprise, surprise they are calling us today looking to "help". Newsflash Apollo...we have the units serviced every 6 months, they were just serviced 2 months ago and funny enough this trusted service provider a) did not find the same nonsense and b) did not try to separate us from our wallet. It is horrible and their homey commercials are misleading...might be a company John Materese might want to take a look at for WCPO. read more

Not a happy day for me. Tech came out for AC 15 point master tune up. I pay 9.95 a month and get my funace and ac tuned up.The ac tech said I need my condenser coils cleaned at 60.00. When I look at what's included on the tune up #14 says condenser coils cleaned. I asked how cleaning of coils would not be part of yearly tune up, that is what I would expect.He told me I would have to pay. So the contract is you pay them to eyeball your equipment,turn it on, and everything else is just a ploy to get more money. Very disappointed in deceptive, false contract.You can just pay another company a few more dollars and actually save money as they will clean your condenser coils.Cancelling contract ASAP read more

APOLLO came for our Platinum service agreement yearly AC check this week...after 10 minutes or so the tech informed us that the compressor was shot(4k-5k estimate) and the unit needed to be replaced. He said there was NO possibility of repair on the unit that APOLLO has been checking and maintaining...he then showed us a picture on his phone of anonymous melted wires...while he explained the DIRE situation to my senior mother who has been a customer for more than 20 years. The non APOLLO tech WE called for a second opinion opened up the unit to find a bunch of generic after market parts AND unnecessary parts that were wrongly installed. He installed a new capacitor (most common problem) and relay block (60$ worth of parts) and in 20 minutes it works like new. Total for repair??? 160$... Last year it was the NON REPAIRABLE humidifier...APOLLO quoted 600$ to replace...hubby fixed with 40$ rebuild kit in 15 minutes...including box opening and instruction reading. If you are going to use this company ALWAYS call for a second opinion...I won't call anymore at all... read more

Severe over charging for small job. Cost was $340 to replace a shut off valve on a toilet. The job took less than 15 minutes. My recommendation is to get cost estimates from other companies that may value repeat business. read more

I called on thanksgiving day and all I got was fast busy signals. I called back the day after and the came out. Almost 3xs the cost of other competitor but he was already here as they give not quote on the phone so you are almost stuck. I mentioned cost but the plumber did not mention I could have gotten 52.00 off with an online coupon. I would NEVER use them again or recommend them. Disappointed. read more

As you can see from the reviews on this page, 95% of the time Apollo is great. It's the other 5% you have to watch out for. I used Apollo for over 15 years and for the most part was very satisfied. That is until about a year ago when I called them to fix a main sewer line clog. The first guy they sent tried to unclog it with a mechanical auger and got nowhere but charged me $300. They then sent a technician with a "high powered water jet auger" and was finally able to clear out the tree roots that was the cause of the problem. He charged me $1700 for a total of $2000! Yeah, I know, I'm an idiot for paying that much but when you have a clogged main drain and you "trust" the plumber you're inclined to go along. Two days ago I got an email ad from Apollo advertising the exact same procedure, unclog your main line for $93!! or it's FREE! What the...! When I called Apollo to get an explanation the service writer said, well, um..., the equipment and procedure has been improved so we can charge less. $1907 less! BS! He then said he would have someone call me with a better explanation. Haven't heard from them. Don't expect to. And they should not expect to hear from me either, ever, again... (If you do fall for the $93 main line charge beware additional charges. They also wanted to fix a couple of cracks in my main line - for $7000. "Better than digging up your yard you know...") read more

So 100 dollars later my tenant's air conditioner is working. Not that we need it now but that's ok. I received a call from Carl, who was very professional, that they would fix it for 200 dollars. I said 100 and he agreed. I need a new furnace and I will consider their bid. read more