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    Aplus Electronics

    4.9 (237 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 3 weeks ago

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    Response rate

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    Services - Aplus Electronics

    Data recovery

    Desktop computer body repair

    Desktop computer support

    11 More Services

    Device support or repair

    Cloud services

    Telecom or network services

    Server services

    Laptop body repair

    Laptop support

    Mobile phone body repair

    Mobile phone support

    Tablet body repair

    Tablet support

    Video game console support

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    Recommended Reviews - Aplus Electronics

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    Photo of Kyle P.
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    7 years ago

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    Jerry Y.

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    7 years ago

    They charge an extremely high premium for extremely simple and non labor intensive services pretty much a glorified mall kiosk

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    4 years ago

    Every single time ive went into this plsce they fix my phone WUICK with a great price and friendly. EVERYTIME

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    10 years ago

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    13 years ago

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    Jerry Y.

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    7 years ago

    Every time I've been in here for service I've walked away happy and wishing we had more local small biz like this.

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    11 years ago

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    5 years ago

    Always great work in a timely fashion. I've been using them for many years and will continue to do so.

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    Page 2 of 6

    Ask the Community - Aplus Electronics

    Review Highlights - Aplus Electronics

    Jerry was so patient with all my questions and talked with me to explain all my options of what I wanted help with.

    Mentioned in 67 reviews

    Read more highlights

    You might also consider

    Best Buy Encinitas - the TV I'm looking for is not on display

    Best Buy Encinitas

    (285 reviews)

    $$

    Purchased an Open Box Item from Best Buy online and had it delivered to my house. When it showed up…read moreI opened the box and it was missing items and had the wrong stand for the monitor as well. I brought the return into the Encinitas manager who clearly stated to me "Open Box" items purchased online cannot be returned in store and that I would have to return it to the store it came from which was Menifee. I then tried another location nearby and had no issue returning the Open Box product and purchased a new one there. I will no longer give my business to the Encinitas location. This manager was insulting and even stated she had been with Best Buy for six years. No customer retention or attempt to satisfy my complaint or issue with purchased product. Encinitas location has lost my business and if I had the time I would hold a sign encouraging customers to shop other Best Buy locations.

    The Best Buy Encinitas used to be such a nice store. Today…read morewe went to return an item we bought from Best-Buy online, the cashier tried to return, even opened the box and went thru it's content then came along Erika (store manager), she was rude to us and the cashier and would not take the return, she said we had to request a Label to ship it back. I told her that I had called as soon as we received the item 2-days earlier and was told to take it back to to the local store. We had to repack the box and put it back in our car. Never again will I buy anything from Best Buy if this is the type of people they are hiring to be the face of the company.

    Apple Store - Carlsbad - Apple Watch

    Apple Store - Carlsbad

    (515 reviews)

    $$$

    I'm writing to express my sincere gratitude for the exceptional help we received from Eddie at the…read moreApple Store Carlsbad. We came in feeling extremely stressed after my husband clicked on what appeared to be a legitimate email offer, which turned out to be a scam. He had entered his credit card information, and we were deeply concerned that his laptop had been compromised with malware. From the moment we walked in, Eddie greeted us with professionalism and genuine care. He quickly got us onto the Genius Bar waitlist and took the time to listen to our situation without judgment. What truly stood out was his ability to calmly explain how malware works and what risks we might be facing--it immediately put us at ease. Eddie carefully walked us through the process, checked the laptop thoroughly, and shared the appropriate tools to ensure there was no infection. The relief we felt after learning everything was safe is hard to put into words. His kindness, patience, and expertise turned what could have been a very upsetting experience into one where we felt supported and reassured. Eddie is a true asset to Apple, and we are incredibly thankful for his help.

    You do your customers a massive disservice…read more Treat it exactly like a car: 1. I Drop off car/product 2. YOU Fix 3. YOU Call me to come get it. Inefficient and backwards. Hours-long waits instead of just dropping off your product. Apple makes top tier products but their CS and this whole process is an abysmal failure. Jobs rolling in his grave. Very inattentive staff. Sluggish 'check in' process. I loathe coming here. Avoid if you can.

    Best Buy

    Best Buy

    (452 reviews)

    $$

    Service: Scheduled an appointment online, then stood in line and waited to let someone know I was…read morethere for appointment. Doesn't seem to matter if you made an appointment or not, but better to do so in case it gets busy. My 1 year old computer had a corrupted disk drive and I didn't buy a warranty. They said they could look at it for $395+ if I needed a new drive it would also be additional. The other option was buy a year warranty membership for $195 plus anything else I might need so it cost about $315 to fix my claptop, an HP. I dropped it off on Friday, picked up on Sunday night. Cheaper than buying another laptop. Selection:Walked around and they have lots of great high quality products Value: Seemed expensive but everything is expensive these days. Happy I didn't lose all my files and laptop working well. Noteworthy: GeekSquad Service was great, the guy was professional and knowledgeable

    Today marks the worst interaction I've ever had with a retailer in my 40+ years of consciousness…read more Here's the recap: I recently bought a tablet from a Best Buy (BB) competitor, but I saw a better tablet on BB's website that was an open box. I returned the first tablet and immediately went to the San Marcos BB to buy the open-box. The item was cosmetically fine, and the box had "Inspected by Best Buy" stickers on it. Great, so far. I got the tablet home and charged, but when I went to do the initial setup, the tablet was *still logged in by the previous owner!* So much for "inspected." I performed a factory reset and tried again. Nope, factory reset protection meant I still needed the previous owner's credentials. I called Geek Squad (GS) and they assured me they could handle it. I drove BACK to the store, only to be told the tablet could be returned or exchanged. Seemingly annoyed with the most basic form of customer service, the 20-something redhead GS member told me two stores with comparable open-box items. So later, I drove to *another* BB store, only to be told they could not locate the item. Wow. Ok, I'll take the credit on a gift card, since my debit card would take days to clear a refund. In the BB parking lot, I used the gift card to order a comparable (but out-of-area) open-box item from their website, then I drove an hour home. When I got home, I had an email that the order was canceled because they could not locate the item at yet another store! Now there's no tablet and no money left on the gift card. I talked to four different overseas CS reps, telling the story four different times, only for them to tell me they will investigate and then mail out another gift card in 2-4 business days. Today is Wednesday and I need the tablet this weekend. Four business days means, maybe, next Tuesday. That's fitting, I guess. See You Next Tuesday! I'll waiting at the front door of my bank in the morning, and filing an immediate charge-back for the $300 that has vanished into the ether. This is completely unacceptable for any retailer, let alone one of BB's size. I'll do everything in my power to avoid shopping at this chain, ever again. Say Hi to Circuit City for me

    T-Mobile

    T-Mobile

    (30 reviews)

    I'm not sure because I haven't visited the T-Mobile for a while I'm in Los Angeles I just want to…read moreknow if they are open tomorrow because I am in desperate need of a phone both my phones are taking a dump on me so to speak one has a cracked screen and shows like a test pattern the other it's ready to go at anymore I needed to use my what the heck is it or I put it in a service mode and it clear ed up some of the issues but I think it's time for two new phones no I'm not a drug dealer I'm a truck driver that needs two separate phones one for home one for business I love what you guys are doing give me a good deal when I come in tomorrow

    How is it possible that T-Mobile can offer a plan for $140 a month and charge its customers over…read more$300 a month where a manager states that we were misled by a representative, but they won't let us out of the contract. Here's the story- I originally walked into a T-Mobile store and was offered a relatively small trade-in rebate for two old iPhone 11s (a few hundred dollars each) if I signed a new two-year contract. Wanting to explore my options, I went to Verizon, where I was offered a significantly better deal where I could trade in my two iPhone 11s that included new fully paid for iPhone 17 Pros and a monthly bill of about $140. When I returned to the T-Mobile store and shared that offer, I was told that the store could not match it--but that if I called T-Mobile directly and negotiated with their phone sales team, they might be able to match Verizon's deal. So I did exactly that. After negotiating over the phone, the T-Mobile representative confirmed that they would match Verizon's offer--same phones, same structure, and roughly the same $140/month pricing. He discussed that each iPhone 17Pro would be fully paid for with an over $1,000 rebate for each one. He even stated that the deal was approved by a manager. During that same call, he explicitly told me that the written contract I would receive would not reflect the actual deal and that I should ignore the contract language because what he was telling me on the phone was the real agreement. Based on that, I moved forward since they offered the same exact deal. Then the bills came. Instead of the $140 a month we were told on the phone, both bills were all over $300/month--more than double what we were promised. We spent over six hours on the phone with multiple customer service representatives trying to resolve the issue. Eventually, we requested access to the original call recording, because that recording clearly contains the representative stating the terms of the deal and instructing us to disregard the written contract. T-Mobile has refused to provide the recording, which is illegal under California state law. Instead, the "resolution" they offered was to lower our bill to around $240/month--which is still $100 more than what we agreed to and were promised. At this point, our only option to exit the contract appears to be having Verizon buy it out. But even that doesn't make us whole--we still end up paying more than the original $140/month deal that both Verizon and T-Mobile initially offered, and we're left dealing with the financial consequences of a situation we did not create. The core issue here is simple: We made a decision based on a clearly stated, manager-approved verbal agreement that was recorded by T-Mobile. That agreement is not being honored, and the one piece of evidence that proves it--the call recording--is being illegally withheld from us. Right now (according to the multiple T-Mobile customer support team members) we are locked into contracts that we agreed to and never would have agreed to. Crazy enough, this is not the first time we had this exact situation with T-Mobile. When I originally went to that same T-Mobile store to get an iPad, I was told that the total value I would have to pay for the iPad was less than $100, the rest of the cost of the iPad would be credited to me if I agreed to a 3-year contract. Just like the other time, I was told by a rep in the store to ignore what I saw on the contract, that he was getting me a deal that wasn't reflected on paper. Because of this misrepresentation by a T-Mobile representative, I'll have paid over $600 in additional costs for an iPad that I was told would cost me less than $100. The issue with this in store visit is there was no recording of that verbal guarantee. The one I had over the phone did have a verbal guarantee, and T-Mobile is not allowing me to access it after multiple requests. If a company can tell customers to ignore their contract, promise one thing verbally, deliver something entirely different, and then refuse to provide access to the recorded proof, that's a serious problem. I would strongly encourage anyone considering doing business with T-Mobile to run the other direction. It seems like it's baked into their business model to overpromise, make verbal agreements that they can't back up, underdeliver, and overcharge.

    Aplus Electronics - itservices - Updated May 2026

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