Apex doesn't show for appointments, doesn't call, and when contacted, claims they'll be there within 30 minutes. After waiting another three hours, they don't even answer the phone. Whatever reasons they have for such poor customer service, they should be avoided. You've been warned. read more

Excellent. They were on time, polite, quick and efficient. And the cost was so much better than Anderson Windows!!!!! My sister recommended them and I am so glad I chose them over everyone else. Would definitely use them again. read more

Great job, we wanted re-screening and they did a fabulous job. Also cleaned up so the acreen moves better now

Needed a repair done to a window that would otherwise require replacement at a very high cost. The entire process, from inspection/quote to completion was extremely knowledgable and professional. I recommend Apex Window Werks without reservation, an excellent company. read more

Three days after estimating the cost of replacing a 69 year old basement window, the window pane was installed flawlessly and at a reasonable price. Couldn't be happier! read more

My experience with Apex Window Werks was outstanding. Every step of the process, from initial inquiry to completion of the work, went flawlessly. We had some wood rot on the sill of one patio window and also on the patio door, and the woodworkers did a masterful job of replacing the wood, painting the exterior, and staining the interior to perfectly match the other two windows. Not only was their work of high quality, but their clean-up was thorough, as well. I enthusiastically recommend this company, and would hire them again without hesitation. read more

Highly recommend Apex Windows! I had 3 fogged up windows Apex came out to measure and I received a quote the next day. I was happy with the quote as they were far cheaper than the previous one so I left a deposit and the windows were made and installed a day later! Very professional,very pleased with a 10 year warranty too! read more

They were on time and very professional. Did excellent work on our window sill replacement and glass replacement. Great clean up job too!

Ramiz and his partner did a wonderful job for us! We are very satisfied with their work!

We just had Apex Windows Werks replace 2 of our windows. The wood was rotted out on both and the glass in one room needed replaced. The guys were on time and very respectful when they came in and cleaned up. I will be using them again as I need our calling redone on all our lower windows. Thank you again!​​ read more

I would give 10 stars if I could... I have been a customer for years and use Apex to regularly maintain a Evanston historic home. I can't relay enough positive information about this company that has literally saved me thousands on older wood frame windows. I have been a customer for years and use Apex to regularly maintain a Evanston historic home. I can't relay enough positive information about this company that has literally saved me thousands on older wood frame windows. Their experts come in provide an estimate, in which case I'll always remind people that there is a difference between an estimate and quote. I know they don't have super human vision and can't always see everything but always, always, always insist on a good job being top priority no matter the cost. They never fail on delivering quality at a very reasonable price. If I used a general contractor to do the same work Apex does, the contractor would almost certainly come in 50-100% more since they don't specialize in the things that Apex does. Apex really does deliver. No question their phone lines are a little strange sometimes but it seems that there are some older numbers listed online. Once I set up an appointment with their people, it usually works like clockwork. I get there are jobs that an estimate or quote should hold true but when your dealing with rotten wood and mechanics of a window, there are things that go differently than planned since it's often a blend of art and science. When they come in and start work, I expect their estimate to be off since I know that there is often things that the estimator can't predict. Guess what? I want this company to make a profit and stay in business. Without them, I am only left with General contractors or window replacement companies. Anyone who gives a bad review is usually not that experienced at home ownership and all the challenges that arise. Yes, they might take 2 days to "carve" out of a busy schedule. They work around your schedule as much as it might be required to work around theirs. ..... It's called a partnership and if you want to be successful in any partnership, be ready to test flexibility. You don't think they test that every minute of every day! Really amazing and I've used them over a 1/2 dozen different times and am never disappointed. Lastly, I'm having my house painted after 5 years. I called them in to inspect and assess all older windows and repairs before the painting contractor arrives. This prevents unwanted work stoppage from the painters. I'd recommend this for anyone with an older home that requires ongoing maintenance and possible finer craftsmanship. I wish I could upload photos to prove the before and after. It's amazing how they can deconstruct any window on sight and replace various components. read more

Apex responded quickly to my request for a quote and I felt they were fairly priced. I set up the job and they were out in a few days. There seemed to be a disconnect between the crew and the job estimate but it was straightened out pretty quick. The windows are like new again and I do recommend them. read more

Waited 5 hours. No call. No show. lousy communication about pricing too. I'd think twice before doing business with this company, unless you don't mind bad customer service. read more

If I could give more than 5 stars I would!!! This group exceeding every expectation I had going into the job. They took some very large windows and restored them to perfection! If you have ANY and I mean ANY window issues ie. cracked, fogged, wood rot etc.. there is no other company you should call. The guys were extremely professional, clean and their work was amazing. Now your probably thinking expensive. Nope!! Very reasonable pricing and flexible. read more

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Replied same day. Inspected day after. Work done 3 days after initial contact. Identified some other problems, very clear and direct communication. read more

Did good work. Windows look like they are new. Installers had trouble installing replacement windows and needed to go to the store to buy replacement parts. A little inconvenient because window was completely open while one installer went to the store and it was raining/snowing at the time. Had to give the one guy a plastic cover to try to cover the window so not much water would come in. Maybe if the installers had their own plastic tarp maybe it wouldn't have been better. But, they did give me a a little discount so, all good. read more

My technician was Filip and he was outstanding! I had some window, sills, hinges, and mechanism replaced, he made my windows look like new, and did a great cleanup job, couldn't tell any workmen we're here! Reasonable price, great work, I wouldn't hesitate to call. read more

Price was good, but be prepared to carve out a couple of days for an appointment, as they may reschedule last minute multiple times. My husband and I scheduled an appointment for a fix to a small window off of our porch. The appointment was for scheduled for Wednesday between 7am - 9am. They called to confirm with us twice on Tuesday. Later in the afternoon on Tuesday around 3p, the called back to say they needed to reschedule for later in the day on Wednesday, specifically 12p - 2p. That was a little problematic for us, as we are selling our place and had people coming by at 12:00pm, which is why we originally scheduled our appointment for earlier in the morning. They assured us then that someone would be there by 2:00 pm. The Apex representative made excuse that this happens "all the time". We were also unable to speak to the manager. On Wednesday, in the around 3pm, someone called again to say the technician would not arrive at all and would have to be rescheduled for Friday. We asked, for the supervisor to give us a call and we were assured they would. They never did. Also, keep in mind, we already paid a deposit for the service. Our appointment was re-rescheduled between 7am - 9am on Friday. On Friday at 7:30am, we were concerned we had not received a confirmation call on Thursday or in the morning on Friday. So, WE had to call to confirm if the appointment was still on; concerned, given our previous experience. We asked the Apex rep if someone would give us a call when they were on their way (since providing updates seemed to be the protocol from our experience on Tuesday and Wednesday). We were told that no one would call us and they would just show up. Again, concerned, we pressed on them for a update call. They continued to tell us that someone would be there (despite the fact that we expressed doubt because they had already rescheduled with us 3 times). The techs did finally showed up within the (fourth) scheduled time frame. But working with them was incredibly stressfully. They are rude and unreliable and did not seem to care about customer inconvenience. I'd look elsewhere. read more

We were happy with the price and the service. They were responsive, however they didn't come during the time they told us and arrived 2 hours late. read more

Was told by the estimator that both sides of the window had to be done that's why the cost was $240. But the installers only did the broken side. So I was lied to and therefore over paid. The total price for to have one full window fixed is $500. I think you can get a new window installed for that price. read more

DO NOT USE THEM!!! I've never had such a nightmare of an experience ever. Worst customer service and company ever. I would NOT recommend this company to anyone. Technicians did not arrive on time. There was no communication they were running late. They ended up showing up another day. Also late. Only to not finish the job. Following day they came back to "finish up". Just for our window to completely shatter. The supervisor of the team ended up coming out the next day and completed the job. It should not have gotten to that point. read more

Had Apex out to replace fogged glass: 4 picture windows (4'x4') and 2 casement windows (2.5'x4'), plus replace hinge/hardware on one casement window. In order to access the picture windows, the blinds had to be taken down, which they had trouble with (and I know this b/c my wife who was home called me for suggestions). Fortunately, we have several of these blinds that were never installed (b/c they were the wrong width when received), so I suggested that they unpackage one of them so they could see how they are mounted. Didn't hear back from home, so I assumed they figured it out and got the job done with no other issues. Not only did they not re-install the blinds when they were done, but when I re-installed them I discovered that one of them had been damaged beyond repair (one of 3 metal mounting tabs completely sheared off). I sent Apex an e-mail describing the issue and included pictures of the damaged blind, as well as the undamaged one for comparison, and a scan of our invoice just for good measure. It's been over a week. Haven't heard a word from them, and don't expect to at this point. Too bad, because so far it looks like they did a nice job on the windows, but I simply can't recommend a company that treats their customers in such a manner. read more

Apex Window Werks - Damaged blind - note missing metal tab. - Windows Installation Near Me - Wheeling, Illinois

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I had called Apex for glass window panel replacement, they scheduled me for an estimate. Turns out I don't need to replace it and window is fine as it is. I appreciated the honesty and I wouldn't hesitate to reach out again if ever needed. Thank you read more

Prompt and on time service. Highly recommended. Very friendly staff. Got the job done.

Your Estimator was very nice and knowledgeable and explained it all. The girl on the phone was very courteous. everything was very good. Installation was on time and quality is exceptional! read more

Update: We received the screen door and it's sturdy/well-built. The Apex staff arrived few hours early and installed it fairly quick. They were also able to install a lock on the screen door to match what we had with the previous one. We appreciate that and the explanation behind why the screen door took so long. We are happy with the new patio door and despite all that has happened, we recommend their services. read more

I rescheduled 4 times because they blew me off, one time they had me wait 5 hours before I got the real message. I called an hour in, they were on their way. I called two hours in, they were a little held up but on their way. I called 4 hours in, lady assured me they were on their way. 5 hours in, I called and suggested rescheduling. The lady agreed. I did this twice with them before the lady promised I would be their first customer, she scheduled me for 7 AM and you can guess the ending of this story. These people had me get up at 7am for them to blow me off once again. I don't even know who works for them but I imagine it's like two people pretending to be 20 ppl. read more

Kind of a long story. Got an estimate, paid the deposit and the workers came today. I live in a 100 year old grey stone and although the windows were replaced 15 years ago, the company did a TERRIBLE job and then went bankrupt. The 2 workers showed up at 9:00 on the dot. Perfect. There are 3 windows that are a mess that they were to work on. Approximately a 3 hour job. They spent 3 hours on just the first and couldn't fix it. It was too poorly installed years ago and the entire windows need replacing. Ugh. They said they wouldn't be able to fix any of them. They said they would have the office call when I said that I would be expecting my deposit refunded. The office called and the guy was super manipulative, to be honest. He said that they would go ahead and "waive the $520 balance" but he said the deposit was something they were keeping. WHAT!?! Waiving the balance? They were unable to fix the one window and didn't even touch the other two. I told him that wasn't ok. He said he'd call the technician and call me back. A couple hours later, no call back so I called them. Spoke to a woman who said she would speak to a manager. A couple hours later, I did get a call back and she said they would absolutely return my deposit. No arguments, no problem. Easy Peasy. I offered her to keep $50 for the guys. They showed up and worked for 3 hours. It wasn't their fault that it wasn't fixable. She said no. Besides for the one tiny snag of being told I wouldn't get my deposit back, my experience was really good. From beginning to end. When it's time to replace all my windows, they are the ones I'll call. Being in the service industry and quite aware of the pros and cons of "Yelp", I always look at the worst and look at the best and assume it falls somewhere in between. Also, when you look at scathing reviews, take a moment to see how many other reviews that individual has left for businesses . If they are all horrible, it should become apparent that the problem is them, not the business. read more

I have to say I can't recommend this company. After they sent 2 guys to do window work, they were totally unqualified to do, I would be lying if I said I was satisfied. I sent this email to cancel the job after the crew they said would fix the botched job didn't show up. CEO: I have a broken window that your guys did because they didn't have the competence to remove a stationary window. I have a double hung window replacement that falls down because your guys were too incompetent to replace the glass properly. I can't tell you how displeased I am with your company. Today I waited for another company to come per Lashanah to fix the window that won't stay up. They never showed. I am going to hire ANOTHER company to repair my BROKEN GLASS caused by your company. I will tell my credit card company not to pay you for a broken window and totally inferior work. 3 hours later (after I sent that email) the "A" team showed up. They removed the 2 stationary windows, fixed the falling double hung window (I think) and I was glad they were gone. Someone was supposed to arrive between 2:00 and 4:00, the full "A" team, 3 guys arrived around 7:00 pm, finished close to 9:00 pm. I looked at the stationary windows, transom type windows this morning, and they are dirty. The guys seemed to clean them after installing them but the windows are smudged. I need to use an extension ladder to clean them because they are extremely high. And what's so disappointing is I was having this work done to improve the esthetics. I regret calling this company. They caused me a lot of grief, anxiety and needless STRESS! Glad the "A" team tried to correct the incompetence but they didn't correct my disgusting experience. read more

Awful customer service and very unprofessional. I scheduled two appointments with Apex and both times they missed the appointment. The 1st time the repair guys came 4 hours late and on top of that they were missing a part so I had to schedule a second appointment. The second appointment had to be scheduled one month after the 1st appointment and again they missed it. If you enjoy waiting around all day then use Apex otherwise I highly recommend choosing another window repair company. read more

I used Apex to replace some sliding glass doors in my condo. During the rains last fall, the doors leaked, allowing rain water to fill the sliding track and spill over into both my master bedroom and living room. I called Apex, and they sent out a guy who spoke little English and told me that they couldn't really do anything. Sliding glass doors aren't supposed to leak like that. It happened again, and I called. They sent out another installer who looked at them and said that all he could do was drill some "drainage holes". The current rain is happening and they are still leaking. After repeated attempts at trying to get them to actually diagnose what is happening and/or fix the issue I've just had to go with someone else who will do the job right. They might be fine for windows, but I would't use them for anything else. read more

Probably the only shop in Chicago will / able to fix old steel windows. Arrived early, got it done fast, good service from office. Will certainly use again if I need more repairs. read more

This company's ads are misleading, implying that they can repair any window damage. They show a man repairing wood moulding, suggesting they are a one-stop kind of business when it comes to window repair. They sent an estimator to my home. He cited various caveats to their services, particularly that they repair a window only if it is a double pane and they are only replacing the outer pane. Based on this, he could not repair or replace my window. At the same time his explanation made no sense to me, which was a red flag when I was trying to do business with them. So I called a local company, HERB'S GLASS, in Elgin, IL. Their estimator expressed no reservations, had a custom unit made and replaced the window. They replaced damaged wood. Their work is impeccable. I highly recommend HERB'S GLASS. Don't waste your time with Apex Window Works. read more

Super professional and very knowledgeable. Fixed our rotted window and all our window cranks to work like new! Highly recommend.

Apex provided a quick, affordable service for our home. We had a small project that other installers wouldn't even come out to quote. A rep came out as scheduled to quote a replacement for our sidelights and was very knowledgeable, friendly and professional. For the installation itself, they did a great job! They were prompt, cleaned everything up and even filled in the nail holes before they were done. It went so smoothly start to finish and we were very pleased. I also checked around on the price with other companies and the price from Apex was very reasonable. Thank you for an excellent glass replacement job. read more

Their website, which is very comprehensive, specifically advertises window frame repair and re-caulking. However, when I called, I was told we don't fix leaking windows. So maybe it's time to update your falsely advertised services. read more

I had to have them back several times. Painting and repairs were shotty. Would not recommend them.

We sold our house and the inspection identified a window with a rotting sash and another window with a bad seal. I called all over and no one else could fix the windows before our closing. They fixed it the next day and did a great job. Why only 4 stars? They charged more than every other quote. I had no choice, but to pay if I wanted to close on my house. I shouldn't have explained the reason for the urgency. Maybe I would have received a more competitive price. The people Apex sent over were very nice and very professional. read more

I would give 0 stars if possible. Called out the company for a quote on repairing/replace the rotten wood frame around a single pane picture window. Guy comes out and quotes me between $600-$1,200 depending on how much wood under the siding is damaged. No problem, I understand that. Scheduled an appointment for the next Saturday and waited all day, eventually get a call saying they're running behind schedule and need to cancel my job. I'm upset, but understand so they reschedule me for the next Saturday. Appointment day comes, 2 guys show up and start taking my window frame apart. They then realize there is more wood damage then they thought and would need to go back to their office for supplies and they'd need to reschedule because they said they have other jobs today. Now I'm pissed, so I tell them no, you started taking the window apart and I was cancelled last week this needs to be done. They then tell me they can't do the job anyway because the window is too big and they'd need a 3rd person. So they tacked up the wood they took down and left. I'm beyond angry, you start taking apart my window and leave! read more

I scheduled an afternoon appointment with Apex and the night before the appointment I got a call saying the technician would be there between 8am and 10am. When I called back to say I needed the afternoon time to be honored I was told they would have to reschedule; when I said no, I would just find someone else the woman on the phone put me on hold for a minute and then magically switched me back to my afternoon appointment. The next morning, in the middle of class, I received not one but two phone calls saying I had to call them so my technician could come early. I called them back in between classes and explain no, I already had this conversation with someone and was told the noon to three would work and now the woman was saying she had no record of that and they would reschedule to tomorrow. At the end of the call she said the technician called this morning that he wasn't feeling well and had to covid test but that makes no sense given I was being pressured the night before to move the appointment. If you have the flexibility to deal with their sloppy scheduling they have good reviews for their work, but I need someone I can rely on to not waste my time so I will not be going with Apex. read more