1. Apex Energy Solutions

    0

    Charlotte, NC

    Apex Energy Solutions

    4.2 (28 reviews)
    Closed • 9:00 am - 6:00 pm
    Updated 1 week ago

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    Services - Apex Energy Solutions

    Window replacement services

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    Working with Apex was a fantastic experience. Having never had the opportunity as a homeowner to work through such a large investment in the home, Apex was right there to answer any and all questions along the way. The process felt more like a partnership than a sales pitch. Alexa was fantastic in guiding us in deciding what exactly we wanted and needed and talking through multiple revisions and changes. Installation day was seamless. Every single window was removed and discarded, replaced with the new windows, all in the same day, and the house was left tidy and clean. As with any service, things can go awry, and the response time from the service team was immediate. Clear communication on timeline and scheduling of minor repairs, even already re-screened the sliding door from the dog. Haven't even touched on the quality and craftsmanship of the product! So much quieter, so much cooler in the house with their triple pane and built In UV reflecting film, excited to experience our first winter in the house. Skip the big names and buy local! I suggest anyone looking to upgrade their windows and doors In their home to invite Alexa and her team to participate.

    We have been looking for windows over the past year. As part of our search we listened and sat through countless presentations, with each time deciding to wait another year because the company wasn't offering what we wanted given the price. A gentleman stopped by one day and told me about Apex Energy Solutions and he was so engaging I ended up making an appointment to meet with Nathan Rouse. Before the gentleman left he said you won't be disappointed Nathan is wonderful. I have to say truer words were never spoken- Nathan is wonderful! He listened to what we were looking for and was able to offer the product we wanted (black on black windows), within our price range, and even more importantly exceptional customer service. Throughout the process Nathan and the company has been in constant contact providing clear timelines and exceeding expectations. Our windows were installed two days ago and the process was so smooth! The installers were professional and arrived on time and even finished the whole house that day- installing 32 windows. Throughout the install day we had numerous touchpoints with different company stakeholders in the company including Nathan, the office manager, and the manager of installation to ensure the job was completed to our satisfaction. I cannot say enough good things about this company- the windows are beautiful, but even more so the customer service is exceptional. I would highly recommend Nathan and the company.

    After

    We recently had our home windows replaced with Apex of Charlotte. I highly recommend this company! Matt Jones, 1-336-416-0595, was our sales representative and he did an awesome job explaining the whole process to us. Our windows look amazing. The crew that came was great. It took about 6 hours to complete our house from start to finish. They did a great job going over all the features of our new windows. They did an awesome job cleaning up after themselves also. I definitely give this company 5 stars and recommend them to everyone. The quality of the windows is superb and the price was not so bad either! Give Apex a call for your next set of windows. We will be using them again on our rental properties as well!

    We had a salesman, Garrett, come to our home at 1:27pm on 9/26. We have a very prominently displayed no soliciting sign. We work from home and have many meetings during the day. Garrett proceeded to ignore our sign, I have him on video looking right at it. My dog obviously went berserk in the middle of a very important meeting. I told Garrett through the ring camera we have a no soliciting sign please go, to which he responded "I'll just leave my info for you in case." There's absolutely zero chance we will be using this company and our neighbors will know about it as we take our no soliciting signs very seriously in our community. Please train your people to do better.

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    6 years ago

    Best windows ever! Just replaced and such a flawless process, I recommend them to everyone!

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    Ask the Community - Apex Energy Solutions

    Review Highlights - Apex Energy Solutions

    “Fortunately for us, and for Austin, he contacted us again and we were ready to move forward with them.”

    Mentioned in 3 reviews

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    Pella Window and Door Showroom of Charlotte, NC

    Pella Window and Door Showroom of Charlotte, NC

    (14 reviews)

    Steele Creek

    DO NOT BUY FROM THIS FRANCHISE!!! In March 2024 we paid over $80,000 upfront for complete window…read morereplacement. *The sales rep and his supervisor GUARANTEED the installation would be done from the exterior due to the fact that my husband has a lung condition. *We were guaranteed there would be no mess and that our custom window trim would not be removed and our sheet rock would not be damaged. *We were guaranteed that the installation crew were certified and trained Pella installers that would install 4-5 windows a day. *We were guaranteed that a Pella representative would walk us through the process and be with us every step of the way. *We were guaranteed they would respect and take care of our property and belongings. But INSTEAD, all of this was a lie! *A "smash and dash" crew was sent to our house in March and they ripped out 9 windows within the first hour before I could go in the house to see what was going on! *They destroyed our custom molding, installed a large window without shims, screws, foam insulation or moisture repellant tape. And then hurried to trim it out with molding so that no one would no! *They did not cover any of our belongings or protect the solid wood floors or 100% wool rugs. Sheet rock dust EVERYWHERE!!! *There were installed with over 1" tolerance yet Pella preaches that their installation would be brick to brick and no more than 1/4-1/2" tolerance . So they "fudged it" with foam insulation and covered the gap in trim to hide it. *There were multiple windows not centered. *There were windows ordered over 2" too small. No one in installation checked behind the salesmen's measurements (Which their policy is to "out two sets of eyes on everything!" *My husband was displaced out of his home for 4 months due to sheet rock dust and had to sleep on the couch in his shop for months due to his lung condition. *The crews were very unreliable in that they would drop in to work here and there over a 4 month period making it impossible to plan vacations; we could not have anyone over (including grandsons) because our home was destroyed with plastic drapes over everything and hanging from the ceilings...(which was ridiculous because they already put sheet rock dust over our entire house and furnishings! *We are treated like we are to blame and were constantly ghosted by Pella support teams. And now 4 months later as they are finishing up replacing the final window and trim work we get word that Pella is refusing to pay a painter to sand, fill, caulk and paint the new trim work and repair the sheet rock damage!! (Estimated at $5000) Pella asked me to get an estimate and now that they see the magnitude of the damages they are refusing to pay the painter due to the fact that the material is factory primed! Do not fall for anything their sales reps promise you. I was told by Pella Installation Team Members that the Sales Team Members say whatever they want to get the job contract! I have hundreds of photos and videos of the damage as well as these Pella employees going at it Pella Sales vs Pella Installation. (And yes I let them know I was videoing them talk.) Lies are lies....whether you tell them on the job or in your personal life. Shame on the owner of this company for allowing these business practices! Do not do business with Pella of the Carolinas out of Charlotte and High Point NC!

    I spent over 8000.00 on 2 doors and a window and now I can't get my required storm door . No fault…read moreof my own the sales woman ordered the wrong door knob . Pella could carry less about their customers once they get their money . Poor customer service they have not reached out to me not one time . Do not buy from Pella .

    Apex Energy Solutions - windowsinstallation - Updated October 2026

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