1. Grand Entry Doors

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    Charlotte, NC

    Grand Entry Doors

    5.0 (2 reviews)
    Closed • 10:00 am - 4:00 pm

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    Apex Energy Solutions

    Apex Energy Solutions

    (28 reviews)

    Another great installation with Nathan Rouse and Apex Energy Solutions . Today we replaced our…read morefront doors with Apex because we've been so happy with the replacement windows (36 windows total) we had installed 10 years ago that are still like new. The team did a great job with design, installation, and clean up. I know we will love our new doors just as we've loved our windows. Also, Nathan is great. I reached out to him from a years old email, and he immediately responded to set up a time to review options. He is honest and not pushy. He will make sure you get the product that is right for your family. Reach out to him at 704-502-1122 or Nathan.Rouse@apexenergygroup.com.

    I HATE being sold to. We needed new windows. I was dreading dealing with the hassle of quotes,…read moresales pitches, and feeling pressured. After reading reviews & hearing feedback from neighbors, I gave Apex Energy Solutions a shot and met with David Robertson. That decision ended up exceeding my expectations from start to finish. We love our new windows, but the customer experience was just as impressive. David was fantastic -- genuine, transparent, zero pressure, and great communication from the first meeting through the follow-up after installation. The installation crew was incredible too -- 20+ windows across three levels & a sliding glass door, all completed in less than 8 hours. Check out the before-and-after photos: We can finally see our front yard instead of moisture trapped between the panes They turned a dining-room window area into a sliding glass door to our screened porch Our new living-room windows completely changed the view of our backyard The windows look awesome, but the customer experience stood out just as much. If you're in the Charlotte/Lake Norman area and are considering windows or doors -- or even just have questions -- I highly recommend calling/texting David at (980) 939-1692.

    Pella Window and Door Showroom of Charlotte, NC

    Pella Window and Door Showroom of Charlotte, NC

    (14 reviews)

    Steele Creek

    DO NOT BUY FROM THIS FRANCHISE!!! In March 2024 we paid over $80,000 upfront for complete window…read morereplacement. *The sales rep and his supervisor GUARANTEED the installation would be done from the exterior due to the fact that my husband has a lung condition. *We were guaranteed there would be no mess and that our custom window trim would not be removed and our sheet rock would not be damaged. *We were guaranteed that the installation crew were certified and trained Pella installers that would install 4-5 windows a day. *We were guaranteed that a Pella representative would walk us through the process and be with us every step of the way. *We were guaranteed they would respect and take care of our property and belongings. But INSTEAD, all of this was a lie! *A "smash and dash" crew was sent to our house in March and they ripped out 9 windows within the first hour before I could go in the house to see what was going on! *They destroyed our custom molding, installed a large window without shims, screws, foam insulation or moisture repellant tape. And then hurried to trim it out with molding so that no one would no! *They did not cover any of our belongings or protect the solid wood floors or 100% wool rugs. Sheet rock dust EVERYWHERE!!! *There were installed with over 1" tolerance yet Pella preaches that their installation would be brick to brick and no more than 1/4-1/2" tolerance . So they "fudged it" with foam insulation and covered the gap in trim to hide it. *There were multiple windows not centered. *There were windows ordered over 2" too small. No one in installation checked behind the salesmen's measurements (Which their policy is to "out two sets of eyes on everything!" *My husband was displaced out of his home for 4 months due to sheet rock dust and had to sleep on the couch in his shop for months due to his lung condition. *The crews were very unreliable in that they would drop in to work here and there over a 4 month period making it impossible to plan vacations; we could not have anyone over (including grandsons) because our home was destroyed with plastic drapes over everything and hanging from the ceilings...(which was ridiculous because they already put sheet rock dust over our entire house and furnishings! *We are treated like we are to blame and were constantly ghosted by Pella support teams. And now 4 months later as they are finishing up replacing the final window and trim work we get word that Pella is refusing to pay a painter to sand, fill, caulk and paint the new trim work and repair the sheet rock damage!! (Estimated at $5000) Pella asked me to get an estimate and now that they see the magnitude of the damages they are refusing to pay the painter due to the fact that the material is factory primed! Do not fall for anything their sales reps promise you. I was told by Pella Installation Team Members that the Sales Team Members say whatever they want to get the job contract! I have hundreds of photos and videos of the damage as well as these Pella employees going at it Pella Sales vs Pella Installation. (And yes I let them know I was videoing them talk.) Lies are lies....whether you tell them on the job or in your personal life. Shame on the owner of this company for allowing these business practices! Do not do business with Pella of the Carolinas out of Charlotte and High Point NC!

    I spent over 8000.00 on 2 doors and a window and now I can't get my required storm door . No fault…read moreof my own the sales woman ordered the wrong door knob . Pella could carry less about their customers once they get their money . Poor customer service they have not reached out to me not one time . Do not buy from Pella .

    Grand Entry Doors - doorsales - Updated October 2026

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