Pros:
Great for getting money from seller to get home repairs done. Fantastic tool for realtors. They answer the phone on the first ring every time I called.
Cons:
They try to get as much money out of you as possible, there is a lack of attention to detail, and overall poor quality of customer service/work. Our service repairs were rescheduled twice. If you work from home or have flexible time off this isn't as much of an issue; however, if your work requires requested time, off this is a huge inconvenience.
-Was quoted to put gutters on parts of house that needed gutters (back half of house had gutters, only a small portion of the front had gutters). They ended up replacing my existing, functional gutters without consulting if I wanted to replace these. I was not home during this portion of the work, but there was no phone call or email to confirm if I wanted my perfectly good gutters replaced. Thus, resulting in being charged for extra gutters that were unnecessary.
-The fulfillment coordinator/scheduler was very rude. I asked last minute to change the water heater to tank-less, (my fault for late notice, I just got busy), and the response was rude, condescending, and unprofessional.
-Was told by the fulfillment coordinator that I was getting the large tank size, even called to confirm. Checked after install, it was the small size and is not meeting the house water heating demand.
-Perfectly good siding without wood rot was replaced (poorly) in order to meet their replacement quote length, instead of simply refunding the money for unnecessary work.
-The install team drove 3 hours from Charlotte (I live around Raleigh, they say they have teams everywhere, but all of our service teams drove from Charlotte) which means they didn't arrive to the house until 10a. The commute cut into working hours and resulted in several return trips because they couldn't finish everything (didn't even finish everything in the end, just refunded me some money for small jobs they didn't do)
-Does not save time, I had to take too much time off of work because they kept having to come back. The workload was too great for the two guys they sent to be done in the quoted time frame.
Go with them to help get quotes to fix the house during negotiations for purchasing a house, your realtor will LOVE them.
The techs were very friendly, the fulfillment coordinator/scheduler was condescending and deceitful. read more