12/30/25 Second dental office stop today this one I was for…read moreme. Parking N/A Dropped off for this visit. Type of care 10/5 In office Porcelain replacement. Num care administered making this experience great. Remove broken crown, prep tooth for new crown. Digitally capture topography and stitch data to fed mill to create a new porcelain crown. Office experience 10/5 For starters I was late. My bad for forgetting but Gateway Smiles called to check in me and thankfully I was shopping across the street. Everyone was understanding. I apologized to the Dr. as she introduced herself having recently joining their team. She asked questions to develop my medical history and understand my fears of the chair. From beginning to end Dr. B and assistant Melissa showed compassion and calming kindness that made my visit an excellent experience! Amazing service, staff and in-house technology that delivers the best patient outcomes. Thank-you Gateway Smiles Full service dentistry my friends-SYOY

Had to come back a second time for a cleaning as they didn't have time after the preliminary first…read moretime exam. Beware the updates.

BEWARE - YOU WILL BE SCAMMED - Came for a routine cleaning and ended up being quoted a $4,702.00…read moreestimate!!!! Was at the office for 2 hours total and received 10 minutes of actual services. Charges for JUST a ROUTINE CLEANING AND X-RAY: $1,896.00 CAVITY & CROWN: $2,806.00 Total Quoted: $4,702.00 Reporting this practice to the Arizona State Board of Dental Examiners STAT. I had scheduled a routine 6 month cleaning with this dentist office and immediately felt scammed and that my pockets were being picked from the second I walked through the front door. I had been a previous customer with them a couple years back and had no issues. I had been seeing another dental office prior to returning this this one, which will be the last time. I have always only needed a routine cleaning and have maintained excellent dental health and my last dental cleaning with x-rays was 6 months prior with NO issues reported. Day of appointment: Immediately upon arrival I was pressured to purchase their in-house dental discount plan. I was told that a routine cleaning costs approximately $450. I was initially SHOCKED as I never had a routine cleaning with x-rays cost that in my life. I asked for itemization of the cost, the receptionist kept referring back to the in-house dental plan and that if I purchased it the cost wouldn't be so high. I had to redirect the receptionist more than once that I wanted to know what the cost was broken down before I consider purchasing any dental plan or receiving any services. She then agreed that I could see the Dental Hygienist for an assessment prior to determining any cost. X-Rays: I was brought back to have x-rays completed. I just had X-rays completed 2 months prior at this office and reminded the lady taking them of this. She looked in my chart and told me the Dr ordered more and that 2 months ago it was not including my entire mouth. At no point was I provided a cost prior to receiving X-rays. I let her complete the x-rays as I had been to this office multiple times and never once had a concern about pricing. Brief review of X-rays with dentist: The dentist had come to inform me soon as I sat in the chair that I had an X-ray and showed a cavity that was too large to fill and would need a crown down... This dentist had told me the same thing a couple years prior. I ended up at the time accepting the service of having a "large" cavity filled and a crown placed costing $1,400 out of pocket (This crown had also popped off within the first year and had to be re-glued). I asked how much time I had before having to have this done before the condition worsens, I was told that it was an emergent need and that it needed to be done the same day. - Keep in mind, I had no sensitivity nor pain and my previous 6 month x-rays including CT scan from a different dental office did not report any issues. The dentist let me know that he would let the receptionist know and that she would work on pricing for me and left the exam room. Dental Hygienist assessment: After the X-rays and brief visit from the dentist, the Dental hygienist who completed my initial assessment had measured my gum pockets (periodontal charting) informed me that I have multiple pockets of a "4" depth and at least a handful of pockets at a "5" depth. There is no way.... I have never in my life ever had more than three total pockets of a "4" depth and zero at a "5" depth. I was VERY alarmed because never had I ever had this part of the assessment cause so much pain as it usually isn't able to be felt at all. I am certain this was an inaccurate assessment completed with improper skills as I could test slight blood after. - Keep in mind, I brush and floss daily and have great dental health. The Dental Hygienist informed me that I would need additional services "Irrigation and Laser", I had never heard of these services before. Receiving the cost: After the Dental Hygienist completed the assessment the receptionist met me while I was in the chair to go over costs. This is when I learned that pictures and x-rays were a $1,200 charge alone and was again pushed to purchase the in-house dental plan as it would be free. I was SHOCKED, I told the receptionist that I have never paid over $200 for a routine dental cleaning including x-rays prior to this. She had then told me that x-rays are always included in the cost of the exam and the office would "eat the charge". The receptionist left and went to the front desk to "see what could be done", a second receptionist returned and told me that X-rays are never included. I ask WHY WASN'T I INFORMED OF THE COST before even having them completed?! Cleaning: After unknowingly owing $1,290 for just X-rays alone before even sitting in the dental chair I opted for ONLY a routine dental cleaning. I questioned the Dental Hygienist's credentials as she couldn't even floss my teeth, it was clear she needed serious skill development. The cleaning lasted 10 minutes, I left feeling less clean than before.

Can not say enough about how wonderful everyone here is!!! Professional and nice as well as quickread more

The care seems decent but they upsell huge. Just say No to the upsell and proceed forward…read more Dentistry has become a huge money maker.

Good dentist. Not enough employees or front-room workers here. Typically wait 10-15 minutes to be…read moreseen, while another back room employee just waits. My recent appt was confirmed over the phone and double checked my new insurance was in-network. Only for me to show up, wait 15 minutes and be denied at the front desk.

Total mess at the Gilbert office. Used to be a great team there for last 5 years. Recently I tried…read moreto schedule a visit, and they associated me with a person in Yuma Arizona somehow in their system. Then I called and straightened it out -- and when I showed up for the appt, the hygienist was very crabby and unprofessional. Tried to upsell me on additional services, and when I declined and just asked for an annual teeth cleaning, they got upset and caught a big attitude. Moving to a different practice all together after that poor experience.

Stay far away from these people. They waisted a lot of my time and money with miscommunication and…read morepleading ignorance. Garbage dentist

Great staff! Office staff is friendly and willing to work with you. Leisha and Dr Conde are amazing!read more

Just became eligible for Medicare and didn't really care for my family dentist any longer, so I…read morereached out to friends for their dentist and were they pretty happy with them. Desert Springs Dental & Dr Shandy Condie name was highly recommended by several of them. I scheduled my initial exam (pretty easy to schedule in a timely manner) and had full mouth xrays and a dental cleaning - and Dr Condie dud the cleaning! She said for new patients, she likes to do the initial cleaning so she can get to know the patient and their teeth. Really great dentist and an excellent staff and office support.

I had some dental work done by Dr. Tobias and am incredibly happy with the results. I had a…read morenegative experience with a previous dentist that left me apprehensive about returning to any dentist. Dr. Tobias was very patient and supportive of me. He and his dental assistant Katelynn went above and beyond to make sure I felt comfortable throughout my procedures. They made sure to explain every step and frequently check in with me to ensure my comfort.

If I could give no stars I would…read more Please do not go here . Terrible service . Not only would they not treat me pain , but they offered me an invasive procedure to "help with the pressure from infection " that they would charge me for! They did not have accurate blood pressure machines so it was reading my extemley high. Like stoke high! And I kept asking them to repeat my BP . They did it once and used the same machine on the right arm. So they wouldn't do any work that day . Keep In mind I was in insane pain . I have 0 issues with high blood pressure . And I was not anxious at all. These supposed dentist overcharge you and are absolutely unqualified. They do not help with pain and treat everyone like a crack head . Never ever going back . Save your money and don't go here . They're terrible !!

I appreciate Dr. Jolley because in addition to taking great care of my teeth, he is gentle and…read moreexplains what he needs to do. Dr. Jolley's dental assistant, Clarissa, was also efficient and kind. Great people doing very important work!

I will not be returning to Queen Creek Smiles. Due to the…read morerudeness of your office manager towards me when I was trying to tell her that one of the codes that she said wasn't covered actually is covered. I went to another dentist who billed my insurance for that code and my insurance paid it. All she kept telling me was that she's been doing this for seven years and nobody has ever paid on that code instead of getting on the phone with my insurance company and verifying it. I've been a long time patient of Queen Creek Smiles and I love Dr. Jolley. But I will not allow somebody to speak to me in the manner in which she spoke to me. She was very condescending. Then to top it all off. They billed me for the time I spent with him going over that code, even though I had a cleaning that day.

I moved from Glendale to Florence a few years ago, but continued to drive the two hours each way to…read moresee the dentist we knew because we trusted him and he never peeled us for unnecessary work. After a time we decided that as much as we liked him, we needed to find something closer so we didn't lose a day each time we needed out teeth cleaned, or in case of emergencies. Ocotillo was considered because of their stellar reviews, so I set up appointments for my wife and daughter to get their teeth cleaned. They were my Guinee pigs before I went there myself. :-) They reported back to me that the girl at the front desk argued with my wife that she needed to have my daughters payment run through the insurance company even though my daughter wasn't covered as such and my wife was totally willing to pay cash. As soon as my wife finally gave in out of frustration and told her to give it a shot the girl acted all offended and said she couldn't do that as it is considered insurance fraud. This is what my wife had been trying to tell her so she was very confused. The girl then got into a dispute with my daughter over her age, refusing to believe her when she said she was 22. Not really sure what that was about. As soon as my wife went in, the dentist looked at the x-rays and without even looking into her mouth began telling her she needed a deep cleaning, crowns replaced, implants done etc etc. Our other dentist was REALLY good, and never tried to upsell us for things we didn't need. He even yanked her chain about doing cosmetic work she told him in no uncertain terms she wasn't interested in, asking her when he could get started. She was not happy. So I cancelled the follow up appointment she made as they told her they didn't have time to do all the necessary work that day and made an appointment with our previous dentist for a second opinion. If he says she needs that work done then fine, but as she goes to the dentist on a regular basis I would be shocked to find out that in the six months since her last visit her teeth have staged a revolt and need to be subdued to the tune of thousands of dollars.

My husband and I started going to this practice since 2014. We absolutely loved the staff and the…read moremodest but clean office that gave the very best care. I was very diligent about getting my cleanings & exams, but in 2019 I could no longer work and had no insurance. I lost my husband in 2020, and was very nervous about scheduling an appt this year. After leaving voice mail messages early July with no return calls, I worked up the nerve to drive by to see if they were still open. I thought that might be the case because the voice mail referred to Memorial Day which I found odd. I stopped in on TUESDAY July 6th, they were open, Taylor said Marie & Desiree were no longer there, but said she could get me in TOMORROW. She asked if I wanted a card & I said no, I was putting it in my calendar, but because I had bi-lateral hip replacements I needed a presciption for antibiotics prior to appt & it was going to be really tricky trying to get it filled so quickly. She gave me a prescription, I scrambled to get it filled so quickly, took pills the hour before my appt time, showed up for the appt, office was closed. Called 3 times before Taylor answered, she ARGUED with me that she tried to give me an appt card, she had it in the trash and it said the 8th, not the 7th. I guess the word TOMORROW doesn't mean what I thought it meant. I was angry because I took an antibiotic for no reason, I was not swearing, but she said I disrespectED her. I was so upset I re-scheduled for 2 wks later. I showed up, and Taylor tried to make a joke that she was surprised I showed up because she didn't think I wanted to see her again. Not wrong. My cleaning was with McKenzie who was also new, she was sweet but water was going down my throat & I had to sit up to cough up water at one point. I didn't feel like I got a great cleaning but just wanted to get out. Dr Roper did a quick look, did not address the tooth I was worried about, pushed for me to get a mouth guard & rushed out. While still in the chair, McKenzie offered to schedule my next cleaning. She actually said "Six months would bring us to JANUARY 31ST, but we might be closed because of NEW YEARS EVE." I was shocked & slightly insulted, but I kindly told her she was off a month. She put an appt card in the normal dental goody bag. Taylor was not at the desk as I was leaving but I just wanted to get out of there & left. As I was driving home, Taylor called & said I failed to make my payment. I stopped back in later that afternoon. She said I did not give my insurance information, and I told her she had made a copy of my card back on the 6th. She looked & said she did have that. I showed her my appt card, and asked what date does this say? It showed 1/3/22. She read it to me as ONE THREE TWENTY TWO. I asked what date am I scheduled for? She said one THIRTY one. I said to cancel whatever appt I had & to have the Dr call me. Angela the manager called me, then Taylor who apologized saying she didn't realize how upset she made me. I asked for referrals to another office. To this date, I have not recieved any referrals or a call from Dr Roper. Dr Scheerhorn & Marie are no longer there, and this is definitely not the attention to detail that I have been accustomed to & a faithful patient of this practice, and have recommended in the past. Sad and extremely disappointed.