Last year we were stood up after waiting all afternoon. Service person ran late. Ok, but how…read moreabout a call. Thought we would give them another try this year. SAME PROBLEM. No phone call, waited all afternoon. He was tied up on another call. I was very frustrated and disappointed. Hate hearing their commercials. Just wanted our AC checked.

We woke up to only cold air blowing from our furnace this morning. The gentleman from Inman in…read moreIllinois came to my house within 1 hour, and because he only had to reattach a loose wire, he did not charge me at all! I was very impressed and would recommend this company to anyone. They are honest and professional. He serviced our furnace at our previous house also and we were very pleased.

Do not recommend. Terrible customer service. At least two months ago I called and left voicemail…read moremessages several times and even submitted a service request on their website. No one has reached out to me. They were recommended to me by Ameren Illinois who gave them rave reviews. If only they knew the real story of how regular people are treated.

While replacing my 80+ year old mothers furnace, they installed the wrong part and the air…read moreconditioner stopped working. When we called them, they came out and said it was not repairable and wanted an additional $5500 to replace. When we got a second opinion, learned Delta had put in the wrong size diaphragm. The other company quoted $600 to repair. So very sad.

Archway Heating and Cooling is awesome!!! (Jun 2024)…read more It's funny how we freak out when we lose precious comforts that we sometimes or usually take for granted, i.e. electric, gas, heat, water, internet, or our air conditioners, etc. Sigh. I called Archway for an annual service check June 13th. After adding some R22, Brandon mentioned that my Trane A/C unit is 16 years old and since it wasn't operating at its peak and needs a part, that it may be time to replace said A/C. (By the way, I hired Archway 16 years ago to install my awesome Trane unit.) Unfortunately it was a 95 degree day (with seven more 90 degree days to follow.) Guess what, I foolishly ignored Brandon's advice and the A/C coils froze that night and the inside house temp rose to almost 80 degrees. Karen came out that same afternoon to evaluate the existing equipment, offered a few options (within my budget), explained in detail each option feature, how Archway's replacement process will be done and worked up the paperwork, all in less than an hour. I was so relieved that the new A/C contract was priced within my budget. She never used high-pressure tactics, which is refreshing in today's competitive market. I really appreciate the way Archway treats its customers with respect and the utmost understanding with the loss of cooling in the hottest days. It's apparent that they have high standards of outstanding customer service for their family owned company. Rick and Tom removed, replaced and tested the new units swiftly. They cleaned up their work areas and left at about the three hour mark. The house is cooling down and I'm very happy. Archway is a company that takes pride in the products they sell and their installation and maintenance teams. I will continue to recommend and rely on Archway for my heating and cooling needs, always. Don't hesitate to use their services. They are a great, professional business.

They installed a new home air conditioning unit while providing excellent service at a good price.read more

Everyone has their own expectations, but I have to give Tiger 5 stars. They continue to help my mom…read morewhile I live in another state and they have been fantastic. Fixed all issues and pricing is competitive to others. They also come out and periodically check the furnace and AC and Kelvin is absolutely amazing. Personally I recommend them!

Had Alex out today to do our annual plumbing inspection! Alex was very polite and professional!…read moreEverything checked out fine and in very good shape! Always enjoy Tigers service plan.

My furnace conked out and needed a new HVAC person because my previous repairman had retired. It's…read morescary to try to find a new company that won't rip you off. I was referred to Beloman and am so glad! Rob came out to our home within a day, cleaned a few things to give me temp heat but still needed a blower motor. After ordering the motor, he was back in just a few days installing it. The price was more than fair and Rob was great! Very knowledgeable and very personable. I highly recommend calling them for your HVAC services!!!!!! :)

Came to home and 'fixed' a leaking hose spigot. Used my tools and my parts, then told me after he…read morefinished and got a check he wouldn't warranty the work. Now I'm stuck with a still leaky house spigot that even when turned on doesn't produce flow. I called about the bill and was told the manager had left for the day but would call me back. No call but they made sure to cash my check. Avoid these guys like the plague.

Devin was great. Showed up in the time window, diagnosed the problem, fixed the problem, and didn't…read moretry to up sell us anything. Issue with our A/C

We had water leaking from our tankless water heater. The technician that came was professional and…read morecourteous and figured out the problem immediately and fixed it in less than 30 minutes with a short piece of PVC costing approximately $12. We were charged over $600 for less than 30 minutes of labor. We repeatedly asked for an itemized bill but were refused. After several requests for itemizations that were ignored, we were threatened with lawyer's fees and a lien on our house if we did not pay.

Moved into home about 45 days ago with new furnace that was installed over the summer. I had…read moreinitial questions about the unit. Called Bel- Air multiple times in September without answer to either phone number from the original invoice. Verified against Yelp and listed numbers online. Voicemails left without return. About 2 weeks ago, turned heating on. No warm air flowing so tried contacting again without answers. Contacted a different HVAC company who saw burned wiring requiring replacement parts. Fortunately parts were included under warranty but Forced to pay labor costs. Now they noticed there is a wiring issue where the initial set up that was done presents a fire hazard. An electrician has come out and says that separate wiring needs to be ran in order for the voltage to be safely transmitted. This was probably avoided before because of the extra steps and cost. But if this isn't fixed, the same issue could arise with burnt wiring and possibly start a fire in my house. At this point I'm so disappointed that a company would do this. It's the last thing I should be worrying about as I am moving to a new area and starting a new job.

I asked 5 contractors to give me estimates on a new air conditioner system. I'm glad I decided to…read moreask one more contractor. Number six was Bel-Air heating and cooling and I hired him on the spot within the first 3 minutes of meeting him. The work started the next day and by the end of the day around 4:00 p.m. my system was up and running. The guys did a great job, price was very reasonable considering the amount of work that had to be done. Now all I hear is my Honeybun complaining she's cold. I HIGHLY recommend Bel-Air heating and cooling and when my furnace needs replaced I will definitely call them. My system is only 3 to 4 weeks old but is getting a good workout going through this heatwave and so far my system Rocks!!! Recommendations from people are not given they're EARNED so do your research. I did and it paid off. GREAT JOB Bel-Air Heating and Cooling!!!!

4 Stars**** Heritage Heating and Cooling came out to check a…read moreproblem, but my service slipped through the cracks. Once the owner realized what happened, he immediately stepped in, got it resolved, and made things right. Mistakes happen, but they handled it well -- I'd use them again.

We love Heritage Heating and Cooling and have been their loyal customer for over 5 years. They…read moreprovide quality services to keep our heating and cooling systems in good repair and functioning properly. Their service technicians are well trained and professional in their service delivery. Last night our air conditioner stopped working, I called and left a message requesting assistance and the very next morning (a Saturday) they returned our call and scheduled Tyler H. To come to fix our air conditioner the very same day. Tyler H. Arrived early and quickly repaired the issue. He was so knowledgeable, kind and professional and answered all our questions. So fortunate to have Heritage Heating and Cooling and their quick response to help us in this scorching heat, and on a weekend!! Thank you so much for always being there for us!!