Holy Cow! coming to this place and I had it. I am writing to formally complain about the level of…read moreservice I recently received at Valvoline oil change at 17640 S Dixie Hwy, Miami, FL 33157. This place sucks ass, the experience was extremely disappointing and far below what any customer should reasonably expect. From the lack of organization to the poor communication and apparent carelessness during the visit, the entire operation felt chaotic and unprofessional. As I am writing this comment, I've been sitting here for 40 minutes. I arrived expecting a routine service and instead left frustrated by delays, confusion of the staff who is the guy walking around like he own the place. He's not even doing anything about this delays and the apparent inability of staff to manage even basic tasks efficiently. At this point, it honestly feels like a group of chimpanzees can run this place better. While I understand mistakes can happen, the overall level of incompetence and disregard for customer service was unacceptable. I don't think I'm coming back to this place ever again.

In need of a fast oil change had to leave home due to a family emergency in homestead and couldn't…read moreget the car to the dealership to do the routine maintenance that was due. I've used this company in the past to get my trucks oil changes in Fort Myers. I had the same experience here that i had over there. The guys were not pushy, offered me some extra services that i would normally do if it wasn't for the service plan i already have on the car through dealership. Great group of guys got me in and out in less than 20 min. Prices are standard I would consider fair for the value. You can always signup for email promos that offer a discount. Thanks to the guys Eduardo, Joshua, Angel and Yonder for your assistance and prompt service.

Very helpful and friendly with excellent customer service, I needed to get an oil change but had a…read moretime conflict. Mr Willie let me drop off and pick up later. He was very nice and allowed me to run my errand. The owner has a sign that says you can call him directly if you have a conflict, that means a lot about a business. Ill definitely use them again.

Changed their name to Castrol Premium Lube Express. I normally do my own oil changes but I was…read moregoing on a trip and didn't have the time. A work buddy recommended this place. I'll skip the big differences between price quoted when I called ahead and what I paid because of changes I requested. On the call ahead the man on the phone was honest and told me Saturdays were super busy. I went Tuesday February 4th after work. I was impressed with the professionalism and speed of the crew, I even tipped them. Well Monday February 10th comes around and it's raining hard as I leave work and I'm feeling the new windshield wiper on driver's side sucks. When I get home I find the new wiper (luckily) laying on my truck hood and the old one still in place. Anyone can make a mistake but I don't know if I will use this place again.

I've been bringing my car to JR for years, he and his staff are amazing. I am always grateful for…read morehis services he is very helpful. I feel that his prices are reasonable and fair. The quality of work he has done on my cars has always been exceptional.

Another oil change and great check up. Never suggests unnecessary jobs for our cars. My husband…read moreand I have taken our cars to JR for over 30 years and have never had anything but great service. I personally feel he is the last honest mechanic and don't know what we'll do if he ever retires!

While in the Miami area looking at places to move, "Mr. tires automotive" immediately got back to…read moremy inquiry here through yelp. They were absolutely phenomenal and took me right in when the climate control blower motor on my father's old Volvo had met its demise. A/C in any part of Florida is a necessity, not a luxury. Especially in Miami during September and October. They kept me up-to-date via text every step of the way, which was so refreshing and completely surprising. Whereas in the past, I have had car repair shops do whatever they pleased and charged whatever they want. Nothing was done until I gave permission, which deserves absolute recognition. When it came to pricing, I was pleasantly surprised given the fact that Volvo, even as old as ours is, still falls under the category of "European luxury" normally with very high repair costs. The actual cost of everything fell below the national average for the job. They made an almost 80 year-old Vietnam veteran very happy and he was very pleased with the work they did on his Volvo XC90. If I end up, settling in the Cutler Bay, Kendall, or even Doral area(s), they most definitely will be my go-to mechanic for my vehicles.

Needed to have two front tires installed and instantly was connected with Mr. Tires automotive…read more They were super professional and upfront about pricing, and gave a reasonable quote. When I got there they asked me what I wanted and instantly got to work. Think the entire process took about a half hour, so I left to eat but they let me know if it was going to take longer or that it was ready! They offered snacks and drinks while waiting. The receptionist was also very sweet and even though there was a little communication trouble we were able to talk. Would definitely come back here again and recommend !!

Helpful quick efficient. Got the aircon fixed in my SUV. Helpful team. Reasonable pricesread more

My wife brought her car in for an oil change; the employees found that she needed to change your…read morebrake fluid and her brake pads. She proceeded to wait about two hours for her car to be done, and $800 later she was finally ready to go. Because of the price tag, we didn't get all the brake pads done; instead we took it to a family friend who is a mechanic the following weekend. The mechanic found that, not only were the brake pads (the ones we had in changed) actually in good shape, they never change the brake fluid nor the other two brake pads. For an oil change that should've taken at most 30 minutes, and cost no more than $100, we wasted time and resources at this establishment. If they offer you anything, but an oil change, steer clear.

Heading south to the Keys for the weekend and my TPMS light comes on. Rear left tire is 24.5 psi…read more Almost flat. Stopped and put air in and brought to this Tires Plus location. I am not from this area but did have a hazard warranty on the tires from Tires Plus at home. John took care of me and the tire was able to be repaired.

Yes, they help me just after 4pm to get my girlfriends tire patched. I know it was last minute, but…read morethey stepped up.

The service I received was outstanding and the pricing for repairs were greatI would recommend…read morethis place for all your auto repairs

Edited review: I found these guys on Groupon for a discount oil change. I went alone as a female…read moreand I guess they thought they could pull a whole scheme on me. First they tell me my drain plug is stripped and no one could get it out (3 different mechanics there supposedly tried). Previous oil changes, my drain plug would be removed manually with a wrench and had no reason to be stripped. They finally tell me they were able to get it out but with a power tool and showed me the stripped plug to tell me I needed a new one. The power tool definitely stripped it for this lie to be sold. That's when they said we will give you a free new one if you leave us a 5 star Google review and I had to do it in front of them. Then, guys proceeds to tell me the biggest lie yet. He says my oil pan had damaged threads and I will be have a big oil leak unless I pay $700 to install a new one at their shop. I say no thanks can't do that right now and leave. Over the next month and a half, I indeed had oil leak ruining my driveway. Eventually I got fed up and knowing nothing much about cars I got under my hood and saw immediately what happened. Took a video sent it to a mechanic friend and he confirmed. The oil filter had been left lose on purpose and oil was leaking all around it... the oil filter was wet with oil. I took it off put it back on night and tight this time and never had any more oil leaks. Shame on this auto shop for trying to scheme on me. Women should be able to go to auto shops alone and get honest prices and honest work done. This is beyond fucked up and I hope this business fails. If they did it because I had the Groupon, take your listing off of Groupon then. People who are struggling and looking for discounts can't afford to be lied to and forced into a money grab scheme. Any business willing to do this dirty shit is the problem in Miami. Do not trust this business. If you're a man and you're knowledgeable you may get lucky. Otherwise, you're risking it coming here. Your car and your wallet. Original coaxed review I wrote in return for the "free" plug: These guys are amazing, my drain plug was stripped and they still managed to change my oil. Definitely come here for any car needs!

The mechanic ended up burning out a module due to mixing up two wires…read more The module was a dealer only part. I tried several times to just recover the cost of the part ($42) since I found a used one on EBay. I sent receipts and all. He has basically ghosted me. The total repair for the damages he cost were upward of $600 in between module and programming required through Land Rover dealer only.

Just like someone below stated in her comment already, he cause her $1,000 in card damage. Mine was…read moreeven worse! Not only did he cause more damage to the vehicle, but the condition he left it in put my family in danger. The gas was splashing out within inches of the muffler, and if it would have hit, the car would have exploded with my 5 year old in it. He is a nice person, but not a competent mechanic. Literally hire at your own risk! I ended up hiring, and paying extra $500, for someone else to fix what he created, and make the car safe again for me and my family.

I don't know about the bad reviews. I've been coming here for about two years and have not had any…read moreissues. Oil changes are normally quick and no "collateral damage" as with other places I've gone. Staff is friendly and lets you know about any specials they might have during that time. The reason I'm giving it 4 stars is because the inside (including the bathroom) needs some attention. However, that won't stop from continuing going there.

One of the pep boys employees took a customers car out for a spin on broad channel dr at a VERY…read moreHIGH SPEED! he was in a maroon Camaro w/ black racing stripes and a Navy plate. He must've been going an excess of 60 miles an hour on a residential street. He narrowly missed hitting a little girl. This isn't the first time this has happened. The residence in the neighborhood are really tired of this. I called Pep Boys themselves and could not get a hold of a manager as usual, and then I was hung up on by the employee.