I don't know about the bad reviews. I've been coming here for about two years and have not had any issues. Oil changes are normally quick and no "collateral damage" as with other places I've gone. Staff is friendly and lets you know about any specials they might have during that time. The reason I'm giving it 4 stars is because the inside (including the bathroom) needs some attention. However, that won't stop from continuing going there. read more

One of the pep boys employees took a customers car out for a spin on broad channel dr at a VERY HIGH SPEED! he was in a maroon Camaro w/ black racing stripes and a Navy plate. He must've been going an excess of 60 miles an hour on a residential street. He narrowly missed hitting a little girl. This isn't the first time this has happened. The residence in the neighborhood are really tired of this. I called Pep Boys themselves and could not get a hold of a manager as usual, and then I was hung up on by the employee. read more

Amicable employees and assistant manager. Great deal for my tires. Waiting not fun, bays were full. read more

Clifford at Pep Boys was very helpful. As soon as I came in, he was very friendly and he offered his support. He told me the truth and I appreciate that more than anything. And he also educated me on my tires. Its great to see those who actually value in working and helping the customer read more

They make you have an appointment and they don't even take you when you get there on time. I waited two hours just for an oil change.

I've been coming to this location for quite some time now. Even with an appointment, the turnaround is horrible. My last appointment had to wait almost 4 hours and that's after a finally spoke with the manager. The mechanic was not good either! Spill the oil all over the engine and I got home is when I noticed it. Two weeks later my other car oil filter started to leak oil leaving a mess of my driveway! Had to come back on both occasions so then can fix the issue. Oh, still had to wait to have the issue rectified! read more

I'm not sure what all the bad reviews are about. Pep boys is the only service place where they let you use your own oil for your car's oil changes (because I only use Synthetic Motor Oil for my car). I made an appointment and only waited 10 minutes before the put the car on the lift, and I was gone in 30 minutes. The guy at the counter was friendly and even the guy changing my oil smiled at me. The only downside to my experience is that they didn't have any coffee or snacks for the customers to have while waiting, and they also reset my "Trip A" on my odometer (I guess the did it by mistake when resetting the oil life) read more

Pep Boys - Reset odometer - Auto Repair Near Me - Miami, Florida

They're still here for affordable auto repair. And honor specials on tires top brands. Also honor warranty on parts and labor. Note: auto repair is here to stay at Broad Drive in Miami. read more

Avoid them at all costs, they mounted my new tires and never balanced them. After waiting 3.5 hours to get the car back (and I had an appointment). This is the worst business I have ever dealt with. Zero stars - I had to drive my car (shuddering) to another Pep Boys who verified the tires were never balanced to get it fixed. Truly an awful experience, they should be shut down. read more

My car tire kept going low. I call 3 different places and the called Pep Boys I'm glad I did it was the lowest price I can get. The customer service was great. The guys at this Pep Boys treated me so nice and kind. Franklin is his name he made sure I was getting the right tire. I will be going there again in the future for my other tires THANKS A BUNCH GUYS...... read more

These guys trashed my car, broke my items, threw it away, used my crowbar and put it through the sunshield, and I got injured because they didnt even fix my car. On top of that the younger guy at the desk changes up his tone every time he talks to me. I believe he is the son of the manager there, he starts talking to me like he has no respect. Why type of man talks to a customer like that? One that doesnt make good decisions. The mechanics did not fix my car even though they told me they did, I had a problem with the brakes and I didnt know what was wrong. They told me they fixed the issue and they really didn't, I went on the road and got into a accident because my car couldnt stop. I called into Pepboys again to see what happened, the manager claimed he fixed the issue. That was a blatant lie, he did not offer me an apology or even a refund. I really should sue. read more

When little boys play with big cars sometimes it doesn't end well. So what do you do? Considering the car was pretty close to this place it got towed there. Now, we have a unique car, a little older and foreign so you know that its always going to be fun when it needs to be fixed. So car is there, and they figure its a master cylinder for the brakes. They try to get the part from all of their suppliers in the area and it can't be found. So what do they do? They are honest and tell me the most economical thing to do is get the part myself and take it to them. How about that? I get the part but seems this one isn't 100% right either. We decide to take it home and figure it out later. They were nothing but accommodating with EVERYTHING, kept me informed all of the time but best of all were honest about everything that was happening. Even though in the long run they couldn't fix the brakes because of the unavailability of this piece they worked with me every difficult step of the way. Especially since they only charged for the tow. Now that is service! read more

Covid had nothing to do with wait time...been here since they opened at 8 am it's currently 10:50 am and they have yet to even pull my vehicle into the bay for a simple oil change! I could have literally drove from homestead to Orlando and reached Orlando before I even got an oil change this is ridiculous!!!........ UPDATE: I had to grab my stuff and leave after 4 hours of waiting only to go elsewhere and realize Pep Boys never changed my oil filter when I got my oil change with them as I supplied them with a genuine motorcraft filter only to see a puralator filter just removed and mechanic telling me how old the oil filter was seeing that they never replaced it when I had my previous oil change from them! PEP BOYS IS TRASH!!!! read more

If I could give zero stars, I would. Called an made an appointment yesterday for 11:30 am the next day for tire instillation. The employee I spoke to stated they didn't have the tires in stock but they would have it in about an hour. I told them I would like to stick to the appointment time the next day. I arrived at 11:00 am and after Fernando the employee at pep boys tried to over charge us for the tires and service, which was brought back to the original quote after pointing out the discrepancy, he told us it would take 2-3 hours because they were busy. I said "ok" and walked the area and had lunch and came back 2 hours later. We sat in the waiting room and now it is almost 2:30 pm and come to find out they don't even have the tires in stock and the manager was leaving to go pick them up from another store. Never have I dealt with a more unprofessional business. All of this should have been explained BEFORE we turned over the keys to pep boys. Update: Anubis the manager went above and beyond to help us. Anubis really helped alleviate a rather unpleasant experience brought on by an incompetent employee. 5 stars for Anubis but not for his employees. read more

Worst experience I've ever had. I blew a tire and luckily I had another new tire. I brought it in to the store to have them swap the rim onto the new tire and install it. I was told it would take 2 hours before getting to my car, it would also take another hour for the work, $52. I don't know how it takes so long or it could possibly cost so freaking much. After an hour, the manager whose name starts with a U, says that he can't get my car on a lift. I ask why and he says that he just can't. I tell him that my car has been serviced there many times. He checks the computer and it shows it's been serviced there plenty since 2008. I let him know that I want the paperwork written on my car and to have him write that he's refusing to service my car. He says he's not refusing service. He just won't put my car on the lift. Mr. Tire Automotive / Mr. Goma Tires swapped the rim onto my new tire, balanced it, and rotated all of them within 15 minutes and for $20. Thank you for nothing Pep Boys and you can thank your manager for being a condescending jerk. read more

Horrible service! I Had an appointment at 10am I was told that the wait Time would be 40min to INSPECT my brakes. Nothing needed to be done JUST inspected. Waited almost 2 hours walked to Starbucks & back with my vehicle still to not be looked at just a waste of time!! If you plan on going here be ready to wait 24hrs for your car to be serviced. read more

Anubis assisted me on the Saturday of my flat. He inspected my tires and recommended all of them change due to the dry rot. Normally I would have thought of this as a sale ploy, but I do look at my tires frequently and did notice the cracks in the rubber. Anubis provides a sincere estimate on the process since other people were there before me. My explorer is running beautifully now and I'm very happy with the service I received. The only reason I provided 4 stars instead of 5 is due to the fact that apparently Pepboys doesn't top off your wiper fluid. The times I've done services at other places they have done this topoff liquid service and it's nice. Just a recommendation. Also, I had buy 3 and get 1 free, the rotation for that free tire should've been included. But these small details aren't deal breakers. read more

I'm going to stop coming here. I don't know what they did to my air vents but it was fine before and they offered to change it I said ok why not. Now they are worse than before. Then when they finished my car the parked it in the front and it was night time and they left my windows down when I went to the car. I had freaked out and I had things in there people could of took. now they are worse then ever. Jesus...just to call to make an appointment the service line never freaking answers. I'm done coming here. Don't bring your car here they want money they don't care what's wrong with your car. Lazy workers. read more

I always go get my oil changed at this pep boys. They've always topped off my fluids and put air in my tires whenever I've gone. This time they just advised me I had 2 bad tires and my coolant reservoir had no coolant. They said it was dry. I asked can you top it off for me. They said they didn't carry it but they'd see if they could find some. When the car was done and I went to the cashier I asked if they were able to find some coolant and he said "No we don't carry the coolant your car requires". I got in the car and saw all my lights on. They didn't put air in the tires, nor topped off any of the fluids like they always use to. I stopped at auto zone to purchase coolant but when I got home the reservoir was in fact half way full. I don't know if they did in fact put some in or if it already had some to begin with. But they told me they had not put any when I asked. Also when reviewing the inspection report they indicated different tires that were bad from the ones they actually showed me in person. read more

I have been a loyal customer for years. After spending thousands of dollars to have my Jaguar repaired at the location in Cutler Bay, and having to return my car for the FOURTH time, I will find another shop to service my vehicle. They keep my car for a week at a time, only to tell me its ready, and I drive it for less than an hour only to find out the same issue. No phone calls, you can call the shop continuously for days on end, and no one will answer. I am totally frustrated with the service, and i wish i had taken my car to a reputable repair shop.. read more

On 08/26/2018, I visited your store. Thank you for repairing nail that was stuck in the tire of my wife 2013 Dodge Challenger. read more

Pep Boys - Auto Repair Near Me - Miami, Florida

There all a scam , my friend had the worst experience there! Shape up or shape out!!!

I know this shop gets busy and there is usually a long wait. All I needed was an oil change so I made an account online with my car's information and an appointment for 11:00 am. After finding my appointment on the computer the employee still had to take down information and said it would be 1 hour. An oil change does not take that long. If they can't take my car at 11:00, the appointment I made is meaningless. I didn't wait, told the employee I would come back at 2:30. When I came back there was a two hour wait. I called JR near Marlin Rd across from BJ's and they took my car in right away and cheaper than Pep Boys with their so called "discount." read more

The website offer the service for check engine light when We arrived to the store located on 10200 Broad Channel Dr, Miami, the employee Fernando was on his phone with another employee and said we dont sell parts over here so go to auto zone they can't do the diagnostic and sell you the part. What? Literally on their phones and they cant help you out! How times changed I worked for your company years ago and the customer service was really important! read more

Horrible customer service by the so called MANAGER. I brought in my car for them to install 2 tires that were delivered to them. After about an 1hr I received a call stating that 2 wheel studs needto be be replaced so I approved work. It's 3 days later and a strange, vibration and noise is coming from the RF tire. I brought it back and for some reason the service advisor that was helping me decided to go and test drive the car and bring into the shop and inspect it himself. All of the sudden the manger comes out puts one finger on the tire and decides to tell me it's a tire issue!!? I asked how can you tell it's not part of the repair that was done earlier if you haven't removed the tire from the car. What a JOKE!!!' This is why places like this need to close for good. These so called managers are a joke. How can a Service advisor and Manager that don't work on the cars on a daily basis are going to diagnose my car with having 2 mechanics in the shop doing nothing??! Apparently the mechanics run that shop. AVOID GOING TO PEPBOYS. Manager is the biggest LIAR and needs training to deal with customers. AVOID THIS PLACE GO TO A SMALL BUSINESS INSTEAD. I was willing to replace bearing if that was the noise but obviously they thought I wanted something for free.HORRIBLE FIRE THE MANAGER!!!! I give this NO STAR IF POSSIBLE!!!!!! read more

Paid almost $400 to change a tube and 3 days later my AC still doesn't work. Not only that but of course I would get my car back with different issues besides the AC. read more

What an experience. I took my Jeep in after Kendall Dodge disappointed me again, as I only wanted an oil change. I wish I had gotten the name of the guys at the service desk because they were awesome. After leaving Kendall Dodge and not being acknowledged for a half hour, I called this Pep Boys and they told me my oil change would take about and hour and 15 minutes. They got it done in about 45. This is where I will be coming for my services in the future. read more

Came here yesterday after needing a tire for the rear, saw Ray from our previous visit & was assured we would be in & out in 1 hour. We let Ray know that we'd be grabbing lunch & will look out for his call, 2 hours later as walking up to the business we saw our car still had donut on!! Informed Ray that we'll be spending our cash elsewhere, yet again. All I want to know is what ever happened to consistency?? Haven't found the answer to that but went to a mom & pop place south of Pep Boys called JM Tires & we were in & out in 10 minutes & saved $20!! Too bad for you Pep Boys, you could've had a regular customer but fool us once & we won't be back. read more

They refused to give a comparable battery under warranty. They suck, then tried to RIP me off on oil change.. Never again

made an appointment still had to wait 3 hours for a simple oil change and the lobby boy Fernando was a real douche. Anubis the manager is a solid guy that's why i've returned there so many times but i realize that a couple streets down at jiffy lube they are much nicer and much more efficient plus the location is much cleaner and it is clear they follow covid 19 guidelines which is more than i can say for the boys at pep. sorry Anubis you're cool but fuck y'all. read more

Worst service ever!! I came to get my high beams replaced and left with a head light that was previously working, not working. The work order that had been written up for my car was incorrect and they never gave me a copy when they admitted that they should have when i originally left! This showed me that the workers are careless with their work performance and my car. The work order stated that I had my low beams replaced, this was incorrect, and if it was correct that means they didn't do it properly in the first place. The workers at this pep boys are unreliable, confused and do not provide the service I was looking for. When having my car worked on I like to know that my car is in good hands. I did receive a free oil change for my next visit for the inconvenience but still, the service is very poor! read more

They had me waiting in line for 15 min and nobody assisted me, so I took my business elsewhere. Disappointed in lack of service. Too bad, they tend to have great prices on tires. read more

When I make a 7:30 AM appointment for new tires there is an expectation that the tires will be present for the appointment too. I was 30 minutes late for work as a result. In addition the work wasn't done well. Tires are rattling my fillings loose on the highway. Not sure why I would have to wait two more hours to have them fix what they did wrong. read more

What a horrible experience. There is one person working service and he doesn't seem to care about the line that was growing. Phone keep ringing but there's no one to answer. I have been on line for 15 minutes no acknowledgment, nothing it is onions that no one in the store cares. No service, other associates are in the back talking to each other as I am still waiting in line incredible. I do not recommend this place. Still in line phone still ringing... read more

Thank you Clifford, for giving us such great service. We had two new front tires installed today at a great price and the car was ready on time as quoted. read more

Pep Boys - Thank you Pep Boys for keeping us safe on the roads. - Auto Repair Near Me - Miami, Florida

I didn't mind waiting four hours for my new breaks and tires to be done. What did it for me, since it did take long , 4 hours to be exact when my car was ready. I had to go straight to pick my 7 yr old up from school. So I did not inspect my car when it was finished. When my husband came home he noticed a huge yellow dent and scratch on the rear driver side bumper. That was not there when I arrived for service. Since the store had closed already that night. I went first thing in the morning to speak to the store, they showed me video and said they could not have done it. They did drive my car off and it was off camera for 15 minutes which they could not explain where it was. They did go step by step what was being done while the car was on the lift. When the car was driven off, supposedly they were taking it to align it, but the car never returned for alignment either. So, even though I could not prove they damaged my car. They never did an alignment that I was charged for. I did not have a good feeling. Not very honest in my opinion. The explanation the mechanic was super busy and forgot. They did offer to do the alignment then. Which since I already paid I accepted. will not take my car ever again for service. read more

Pep Boys - Rear bumper drive side - Auto Repair Near Me - Miami, Florida

Cannot believe I ignored all the negative remarks. Complete waste of my time, my money, my time, and my money again. Will NEVER bring in any of my cars to this business ever!!! On top of wasting my time and money, the service is an absolute joke. Heard an employee named Carlos remark, "the customer can wait". Was also put on hold the entire drive from my house to the location. That should have been some indication as to what I was getting myself into. read more

This is a great place to buy tires .great prices an employee's treat you right.they are very knowledgeable.

My husband was driving home from work today and noticed that one of his tires was running low in air. He called pep boys at 8:15 to see if they can service his tire and that he will wait for his vehicle but they said no they cannot service his flat tire although they mentioned they close at 9. Now my husband has to come home with a flat and have to change his own tire to a spare tomorrow morning. All I know is that was horrible customer service. read more

They said my tire has no way to be repair. I took it to another place, they took the nail out and fixed super easy. That place only want to steal your money. read more