It's literally amazing to me how far this place has fallen off just in the last five years or so. I am pretty sure the house management is the problem.
Why is it, 5 years ago, that the service was excellent, the food great, and the ambience welcoming and family-friendly, and now in 2013 it seems like a different restaurant altogether? When quality of operations drop all the way across the board, it's either management incompetence or an instance of corporate cutting the purse strngs. The other Anthony's restaurants are still putting out a high quality restaurant experience, so what happened here?
I talked to a server and got a little bit of a scoop. First though, let me say that the way she reacted when a manager appeared from around the corner while we spoke told me most of what I wanted to know by itself. The front of house staff doesn't seem to have much respect for the house managers, and from what I heard and saw, that is the proper orientation. Our server was excellent, a very sweet and attentive young lady who genuinely seemed to care about our experience, and since she doesn't buy or cook the food, and just tried to put the best face on it that she can, I don't hold her responsible for the revolting dinner my family and I were served, and while she was also extremely apologetic, I still felt I had to needle her a bit and see if I could find out why this place seems to have rotted from the top down.
What I found out was pretty disturbing. Apparently the diminutive woman who acts as the GM, or primary manager, and who can be seen flitting in and out of the kitchen and front of house here and there, of the establishment has become increasingly unhinged over the last few years. According to our server, the staff is afraid of her and there are rumors amongst the staff that the GM even brings some kind of a gun to work and has showed it to employees before, maybe even in a threatening manner. I don't know about you, but that's enough to keep me from coming back here all by itself. I don't want to be served by people who are being terrorized or are legitimately afraid of their bosses. What is this, the Bada Bing?
The second revelation came as a direct response to a question I asked one of the bartenders on our way out. The last time I was in Anthony's Woodfire Grill, there was a portly, apparently middle aged Mexican woman in extremely, and disgustingly, revealing attire hanging around the bar, which you pretty much have to pass to get to your table anyway. I kid you not when I say she looked like a Tijuana prostitute, and a very fat, short one at that. If I had spotted her during our meal, I would've walked out in digust right away...but somehow I missed her until we were done and leaving anyway. Are they running a prostitution racket out of this restaurant now? Why is this woman, with her gigantic lard-filled boobs, hanging around in an extremely low-cut tube top and a skirt that looks like little more than a small piece of plastic from a black garbage bag? Her disgusting tits and ass are literally hanging out of her far-too-small attire! Just about the last thing you want to see while you're eating, especially with your whole family with you.
Well, I may have left for that reason but I wouldn't necessarily have blamed the restaurant from not preventing a hooker from walking through the door. That's absolutely what I felt they should've done, but I figured since it's probably not a common occurrence, maybe the restaurant didn't even know how to react. Anyway, with both my disgust and morbid curiosity piqued, I had to query a bartender on our way out...and here's the kicker:
The portly Mexican hooker is THE MANAGER!!!!! Apparently she was hired by the nutjob GM who is responsible for the restaurant's nosedive in quality...and according to staff rumor (probably also true), up until several months ago this woman was the GM's babysitter! The staff believes she does not have any formal education in service or hospitality, and was hired specifically because she's the GM's babysitter. Again I ask you...what IS this, the effing Bada Bing?!
So, lesson learned. If you don't want to stare at a portly Mexican woman dressed as a hooker and with her boobs and butt literally in yours and your children's faces, stay away from Anthony's Woodfire., Apparently she's the manager!
So sorry to our kind and polite server, but we did leave without ordering dessert after our poor quality meal. Let me echo the reviewer who said they are ordering dog-food grade beef here. I hope the 30% pity tip I gave her at least made her night a little more bearable, but I won't be back until someone reliable assures me the hooker and her apparently unqualified GM-sponsor are out the door for good. Such a shame, too...this was my favorite Anthony's just five short years ago. read more