Today I went to Erase Spa for my laser hair removal appointment, and I was genuinely excited to…read morebegin my session. Unfortunately, my experience was very disappointing. Your website clearly states the estimated length of each laser treatment (for example, full legs - 20 minutes, stomach line - 15 minutes), so I had certain expectations regarding the quality and thoroughness of the service. I arrived early for my appointment and was the only client in the waiting room. After waiting about five minutes, the technician brought me in on time. From the start, there was very little communication. She only asked the standard questions about retinol use, antibiotics, and similar medical information, but she never explained the treatment process or what to expect during the session. What concerned me most was the treatment itself. The technician did not mark or properly assess the treatment areas, and it felt like she was simply guessing rather than being precise. She didn't pause to check that every area had been treated evenly. When I asked her to lower the air pressure because I was uncomfortable, my request was ignored. This location is not the same since the previous technicians left. The level of professionalism and attention to detail has noticeably declined. There was no welcoming atmosphere, no effort to make me feel comfortable, and no sense of structure. What was especially frustrating is that there wasn't a single other client waiting, yet the technician still rushed through my appointment. The session was completed much faster than expected, and I honestly do not believe all of the treatment areas were covered properly. Laser hair removal should be performed carefully and methodically. The technician should be checking that every section is treated evenly rather than rushing through the appointment. As a paying customer, I expect a thorough treatment that matches the standards your company advertises. I left feeling like my appointment was rushed and that I did not receive the quality of care I paid for. I hope this feedback is taken seriously so future clients receive the level of service they deserve

Erase Spa is my go-to for laser hair removal! If you live in…read moreNYC or the surrounding tri-state area, it's a short walk from Penn Station. Personally, I coordinate my appointments so I can go before or after work and just hop on the train. All of the techs are super nice and do a great job. Today, Elizabeth was my technician - she was so thorough and professional.

My consultation was over Zoom, rep was 20 minutes late getting on and blamed me. Price was almost…read more$1000 higher than competitors, and there was no negotiating their price. In conclusion, I never even got to go to the facility, to do a full review the sales rep pushed me away as a customer.

The staff is very kind, knowledgeable and the location is very clean…read more After 4 sessions I've noticed a big difference and see my tattoo fading for sure, though it'll definitely take more sessions until removal. They definitely ensure you are comfortable and constantly check in during the removal treatment, it also definitely does not hurt as much as the tattoo, it's like a dull rubberband so nothing too bad. They have several locations which is convenient, I go to the Park Ave South one. Another thing to note they follow COVID-19 safety measures. I did have a misunderstanding with price at first, but it was explained to me well during my recent visit and completely cleared up my misunderstanding which I really appreciate.

Viktoriia was amazing! Super friendly, very professional and good at her job! Would definitely…read morerecommend her.

Reliable, relatively affordable, and very professional laser spot. No complaints. I like their…read morediscount packages. Be sure to ask about those.

First time getting laser done, and it was much better than I was expecting. Elyse did my treatment…read morefor bikini line + happy trail. She explained everything thoroughly and in a way that was easy to understand. I didn't feel uncomfortable at any point which I sometimes used to when waxing. I was rather worried about the pain level but It was totally fine. 80% of the session I didn't feel anything other than the cool air, and the rest was like plucking an eyebrow hair.

Extremely disappointed with my experience with LaserAway…read more * Multiple appointments canceled by LaserAway, including rescheduled appointments * Emailed management regarding my concerns and received no response * Repeated cancellations have made it impossible to follow the treatment schedule they recommend * Significant lack of communication and consideration for customers' time For the amount of money these treatments cost, this level of service is unacceptable.

Highly recommend for Endospheres!!! I was lucky to get Heliza, she performed the treatment with…read moreprecision and perfection! Did not miss and inch. Very talented in manual lymphatic as well. Super professional and informative. She is amazing! The spa was beautiful, clean and staff was helpful and nice. Will 100 percent be back. Also very reasonable prices.

I bought a groupon for Step Up, and after giving them 5-6 chances to do right, I finally had enough…read moreand stopped in the middle of treatment. They suck and they're scammers. -I asked the first laser technician what settings she was using. She refused to give them to me. The manager would later say this is against their policy and she should have told me. -The second laser technician was really lovely, but I kept having hairs return repeatedly, and since it was in its growing phase each time I did a session, I imagine the laser had to have gotten it at least one of the three times successfully. No. It came coming back. I kept asking if she's doing this area that's part of my treatment area, and she didn't really understand. I also made note of the settings she was using, which made no sense for laser settings, and the machine used. I took a photo and asked in online communities: it's a cellulite machine. The front desk, which texts you, is hopeless when it comes to communication. They sidestep answering questions or just don't get what you're saying. When it finally reached the manager, she said they used Alma and Soprano lasers. I told her I looked at the setting screen for these models, and none of them looked like the machine and the screen she was using, describing what I saw in great detail, and that the settings she used, beauticians online told me, are not the right settings for laser. She continued to insist they only used Alma and Soprano lasers on me. The final straw for me was when I left my house 20 minutes early for my appt, and still ended up arriving at Grand Central at 6:20pm because of severe delays. I asked if they can see me a few minutes late because of unforeseen train issues, and they said they can't because they close at 6:30pm. I asked them to just stay behind, I would run from the station and arrive just before 6:30pm. They refused and again, like previous times, refused to name themselves, then claimed I never asked lol. And then this person had the nerve to condescend that she's happy to make another appt and that I should take care to be on time next time. Yup, you lost my business forever. The reason they're secretive on settings and machines used by the way, is because they're losing low settings so you'll need more sessions after your groupon sessions are done. That's their business model. I'm not the first person to say this either.

I visited Disappearing Ink back in March for a consultation. The vibe was... Ok, I'ma be honest and…read moretell ya how I really feel... I wouldn't be surprised if the two people I'd met with were... (I feel my inner Libran diplomat wanting to sugar coat and simply say...) not comfortable around Black people. Have y'all read Carolyn F's review? I got the same vibe as that sister. So, the girl didn't feel comfortable in a room alone with me during the consultation, so a male co-worker joined and watched me like a hawk. I'd had an earlier consultation at Removary and they'd mentioned the difficulty removing colored ink from melanated skin (if it comes out at all). I asked about that while at DI. They concurred. They brought out a book with examples of their work. All colors of ink can be removed from pale skin. With melanated skin, the laser may not be able to distinguish between the ink and the melanin and remove all the color leaving you with pale patches. That said, I asked if they could show. Me. Results. On. People. Who. Look. Like. MEEEEEEEEEE. Like, lemme see the results on Black folks, mang! All I'm seeing in this book are non-melanated folks who've had their tats completely removed. This is a waste of time...unless they think I might refer any non-melanated folks I know who want to have a tat removed to them (I'm not). At one point, male co-worker says to me, "but YOU're not going to get those results...", dripping with condescension. To which I replied, "and that's why I'm waiting to see someone in that book who looks like ME." As gal showed me their price chart, I asked if I could take pix. Their price charts are laminated. One of the photos that I'd taken had glare from the light above. When I mentioned it, male co-worker looks up as if to say, "glare from what?" The glare is visible in my pics. They ask for credit card info before you can make your consultation appointment so they can charge you if you cancel within 24 hours (Removary didn't do that, but...) Several places do that. I get it. While I was there, they asked to see my I.D. That was naggin' at me, so I later asked what that was about, I got two different answers. One, "it's for insurance purposes. We need to make sure the person who did their paperwork is the same as the one being treated!" (Yes, you must fill out paperwork for a consultation) I replied that I was only there for a consultation and at no point, did I ask to be treated during. Ugh. Then I got answer #2, "it's just standard protocol to ask during the consultation because some do choose to be treated during!" Again, at no point did I ask to be treated. Anywho, when the consultation was over, the guy was all friendly. He was happy to see my black a$$ leave, lol. I was happy to leave and matched his enthusiasm. So, here on the marvelous Yelp, you have two Black folks, Carolyn F and myself, lettin' fam know that you're gonna get some juicy negative vibes if you go to Disappearing Ink. So, don't. I highly and high-key don't recommend. The vibe at Removary was much more welcoming, inviting, amiable, down to earth (don't let the fancy Park Ave address fool or deter you)... Removary was just all-around cooler.

I can not believe how easy it was to start my eyebrow tattoo removal process…read more Storytime: I made a mistake and got my eyebrows tattooed almost 10 years ago. I was promised that they would completely fade within 2 years. They never faded and in fact they started to turn a blue ish grey color. To have this corrected, I had my eyebrows microbladed twice in hopes to cover up the mess that was previously done by the first tattoo. I got fed up and started researching different procedures such as the Lift method (saline microblading) and was told that I wouldn't qualify since the tattoo was so old. That person pointed me in the direction of Pico sure laser. I began searching online and found Disappearing Inc. Solution: I booked an appointment online and met with Darcy. She is very meticulous and knowledgeable-she takes her time to go over the entire process in details. Darcy is very welcoming and answered all my questions. The entire time she made sure I was comfortable and informed. The whole process was completed in a matter of minutes. Darcy took time and explained to me the after care procedure as well. My only regret is not coming here sooner. I already booked my second appointment and look forward to working with Darcy again.

The customer service and overall experience at LaserAway UES is always phenomenal. I've been coming…read morehere for years and really appreciate the attention to detail, friendly staff, clean environment and stunning results I've received from their procedures. The receptionists are always professional, flexible and in a great mood. Maddison, Connor and Amertius are all wonderful and just a few of the employees that highlight the wonderful environment here. Yes, there's more affordable places to get laser done in NYC but I rather go here because I know can count on consistency.

Extremely disappointed with my experience with LaserAway…read more * Multiple appointments canceled by LaserAway, including rescheduled appointments * Emailed management regarding my concerns and received no response * Repeated cancellations have made it impossible to follow the treatment schedule they recommend * Significant lack of communication and consideration for customers' time For the amount of money these treatments cost, this level of service is unacceptable.

Awesome staff , excellent services . Highly recommend…read moreLaseraway for Your Hydrofacial , clear + Brilliant facial, hair removal , and any other services .

Purchased a hair laser removal package "Memorial Day sale". It cost me $3900 for 8 sessions. I went…read moreahead and trusted the sales woman that only 8 sessions is needed. ABSOLUTELY NOT! It's been a year this June and barely see a difference!!!! Staff is nice. Every time I went I did mention I haven't been seeing results as I was promised. YES THIS WAS A WASTE OF MONEY. GO TO ANOTHER SPA ITS CHEAPER it may work better.

Waiting room is very comfortable and nice. Procedure room is…read moreclean. Most importantly service is professional. Competitive price too. I highly recommend this place.

I accompanied a friend here who was getting the name of her ex removed (seriously doesn't EVERYONE…read moreknow that's a relationship curse?). She was going to alter the tattoo but in the end she didn't want to be reminded of him in any way. Anyway, this place is really nice. I mean really really nice. The guy there was very nice and knowledgeable. My friend will definitely be back. (It actually talked a few visits so it would be weird if she didn't come back)

Traveled here for my daughters theatre and did a face treatment. Amazing service! Highly recommend.read more

I've been coming here for over a year and they always have appointments available. They're really…read moreaccommodating for your schedule if you're a busy girlie. More importantly, I came here for laser hair removal and it's been no complaints on my end. The technicians are really thorough and the lasers stop my hair growth in unwanted areas. I've done full Brazilian front/back and under arms. Just renewed my package for another year. They have deals year round!