First time getting laser done, and it was much better than I was expecting. Elyse did my treatment for bikini line + happy trail. She explained everything thoroughly and in a way that was easy to understand. I didn't feel uncomfortable at any point which I sometimes used to when waxing. I was rather worried about the pain level but It was totally fine. 80% of the session I didn't feel anything other than the cool air, and the rest was like plucking an eyebrow hair. read more

Extremely disappointed with my experience with LaserAway. * Multiple appointments canceled by LaserAway, including rescheduled appointments * Emailed management regarding my concerns and received no response * Repeated cancellations have made it impossible to follow the treatment schedule they recommend * Significant lack of communication and consideration for customers' time For the amount of money these treatments cost, this level of service is unacceptable. read more

What a poor experience. -1- The Website is anything but transparent with respect to pricing, not even providing a ballpark price for certain treatments. This forces you to book a consultation, which is all part of the scheme. -2- The phones are answered by AI assistants. Seriously? -3- If you persist, you get to speak to a human being, where they also refuse to give any prices until after the consultation. I really don't like this. Just give people an approximate price *range*, per session, and if they don't like the price, they can call elsewhere. What's the difference? You can say something like "Full Face: $500" and "Partial Face: From $250" -- something like that. "Discounts available for packages of 5 sessions or more." Is it really that hard? You are competing entirely on price...otherwise, people would just go to a dermatologist! read more

I am not happy with prices I was informed something and later on the lady who discussed package was absent and I didn't get what I was promised read more

Prays on your insecurities and charges hundreds to thousands of dollars to cancel your appointment you had weeks in advance just an hour before you should be there. Whoever worked reception tonight was unprofessional and should be fired. read more

UPDATE: Still haven't received my full refund, and I have emailed their finance department almost every day for the last 10 days. I have been asking for a refund since November...NOVEMBER. My bank advised me to go to small claims court because what LaserAway is doing is criminal. This place should be shut down. Worst experience in my entire life with a business. I tell everyone I can about how terrible this place is. Spread the word. read more

I've never been unhappy with a treatment although when I had a question about my package (which is wrong) Brian from corporate was extremely rude. All because I haven't been in maybe 1.5 years (but still had my package) and asked for clarification. He threw shade comments about how "old" the packages were and gaslighting me that the packages are the same when clearly they're not. He also told me "how can you remember the first one it was so long ago, I don't think you remember ". I am blown away. I bought one package and loved it so I bought the SAME package again. The attitude and shade I got made me incredibly frustrated. Although it's not anyone business, I explained for 1.5 years my mother's been in and out of being unresponsive with medical issues as to why I haven't been. I also explained I felt this call was so incredibly rude when all I asked was for a break down of the receipt which is clearly different. Needless to say keep track of everything yourself because Brian ISN'T NICE. This is also a pure example of you don't know when anybody is going through. I also don't laser my face in the summer so I was able to conserve more of my packages. I have never had such an encounter. I'm truly blown away, do better Brian. read more

LaserAway - Both of my receipts, am I crazy? - Medical Spas Near Me - Manhattan, New York

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Horrible place and unprofessional nurse. Had a treatment on 10/17/2025 The room was not clean and the service was unprofessional. I should believe those bad reviews. There must be a reason people left so many bad reviews. The nurse didn't care about how she did, just wanted to get it done and go home. The treatment is including face and neck but for the neck, she only did jaw area and also said she doesn't need to put marks on my neck before doing it. (Usually should mark the face and face before the treatment so that they know the spot.) So she only did jaw area, not whole neck and said I confirmed by verbal. She never formally asked me to confirm only do the jaw area. There was no formal records, no signature. She could say whatever she wants. When the manager asked her the situation, I heard she said " Jesus Christ." , then they closed the door to talk. How professional nurse in laseraway.. The whole neck area is one of the purpose I came here but she didn't do it. Really Waste my money, time and energy. I suggest you read all the negative reviews then decide to go to Laseraway. Good luck. read more

Angela and Jackie are great nurses! They do my Botox when I got and are very knowledgeable and kind. Everyone at the desk is fun too (Juan and Tashi). Looking forward to next time read more

Great deals on procedures. Professional staff. Friendly and helpful. I look forward to more locations opening up near me. read more

I always have a wonderful experience at this whenever I come here. Florin was my nurse for laser treatment and Xeomin--she was incredibly thorough and professional, making sure I was comfortable every step of the way. The front desk team, Tashi and Morgan, were just as amazing. They greeted me warmly, took the time to answer all of my questions, and really helped me feel confident about moving forward with more services. The level of care and attention to detail from everyone made all the difference. Highly recommend! read more

Here for my second treatment, it was quick. I am Pretty satisfied with my experience here so far. read more

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the desk team is always welcoming and lovely. Anita took care of me today and did a great job for full lower body/ lip/chin. She gave clear post instructions. i recommend the FlatiRon location for convenience too, close to everything. read more

Laseraway is the BEST laser treatment center ever ! They are so nice and so professional !!!! I have always had the perfect experience there ever. This is the only laser place you should go to. they are TOP PROS!!!!!!! so grateful for laseraway ! read more

I had the absolute best experience at Laseraway Flatiron location. Tashii could not be any sweeter or more helpful - she made my experience as a first timer feel so easy and comfortable. I looked at several different companies before choosing Laseraway and I am SO glad that I did - really impeccable service and high quality procedures. Thank you Tashii for your help yesterday! Already looking forward to my next visit. read more

DO NOT WASTE your money or time here! Go to a reputable business that offer the same services, who cares about the results that are being provided. Do your research before giving away free money to Laseraway. This company provides horrible customer service and use faulty/broken equipment that WILL NOT provide results and will LIE for a favorable outcome. I purchased a CoolSculpting package to treat my chin and arm areas. I showed up at my first appt and it was a complete JOKE. The equipment used for the chin area was broken. The nurse (Alana) tried to get the machine to work for almost an hour. With no success, she apologized and finally moved onto the arm area using a different machine that is for the arms. I was there for 4+ hours. The location I visited in Raleigh, NC, (Breonna) along with my salesperson (Sarah) from NY had conflicting stories about the broken machine. It was obvious that they had not communicated with each other before speaking with me. However, facts are facts, the machine did not even turn on so that is hard to lie about. Alana confirmed to me that the machine was broken (by saying something was not hooked up to it correctly). I reached out to Sarah and requested to speak to a manager from Corporate. After much back and forth with a support clerk (Brian) who calls himself a manager, he and Sarah tried to coerce me into using the remaining applicators on a different area of my body. I said no thank you, I do not have other areas that I want to treat and requested a refund. Brian started to speak aggressively towards me and told me not to return to the practice once he understood that I was not going to be persuaded. He and I had multiple email exchanges (with Laseraway owners on copy) without a resolution. The owners never chimed in, so it makes me wonder how such business practice is going to produce results. Since I was ignored, I contacted my credit card provider and disputed a portion of the charge since I did not receive the full service and was told not to return to the location. Laseraway is providing false information about what I received from my package to avoid providing a full refund. I will be filing a complaint with the BBB and a lawsuit (if necessary). This company is good for nothing if you are seeking proven results! Laseraway, shame on you, you do not win consumers business by getting over on people, do better! read more

DO NOT WASTE YOUR MONEY This was my first time going to Laser Away (19th street location) Scheduling process was easy. I called and scheduled right away. However no i striation were give n to me as to what is expected for the appointment. The front desk was friendly and welcoming unlike my technicians who didnt even introduce herself nor made me feel comfortable throughout the process. I was asked to wipe my own face off of the sunscreen, which is fine but i wasn't made aware that the hydro facial they offer isnt a regular treatment as other Spas would offer. She didnt cleans or prepare my skin for the facial and directly started going in with the machine which was very uncomfortable borderline painful. The following service was laser hair removal on my upper lip and chin. She stated that i didnt shave or dermaplened prior and i said that the other places ive gone to would either do it for me or hand me a dry raiser to do that to get better results. She told me they dont do that in their facilities . Which to me is very odd and hard to believe. After the procedure i had to apply sunscreen by myself. The technician walked out of the room without anything to say, but that i have to apply sunscreen and not workout for 24hrs. She didnt say bye or asked if i had questions or anything... just walked out. Then i asked the front desk if the results will be minimal because i didnt shave the aree and that this is my 1st time here and im not aware of how business is done - he rolled his eyes and said - we dont shave clients faces. I said that I understand that but my question is if the service will be as effective or not since the area wasnt freshly shaved . He repeated the same thing so i gave up asking further questions. I also work in the beauty industry and the level of customer service this place provided is absolutely ridiculous taking in consideration the amount of money they charge! Intro to services and simply giving ur name is the BARE MINIMUM that a place should offer , let alone a brief explanation of services so expectations are clear. Unfortunately i have a whole package of services and i will have to use eventually. Hoping i can chose a different location for that as i dont wish to return to their FlatIron location. read more

You will spend thousands of dollars on a treatment that doesn't work fully. This is not a permanent solution and will ask for money from you when you are done since you will need maintenance. read more

zero stars actually. predatory sales tactics. they make you think you're checking to see if you qualify for monthly payments, reject you, only to contract you, and even if you receive zero services, they're suddenly really hard to track down to cancel the BS contract and have their financing partner add your "loan" to your credit report. I have emailed corporate twice, called the number and was told my sales rep Taylor would contact me, what do you know she hasn't contacted me and it's been three days. I'm now getting calls daily from their financing partner, Westlake Portfolio Management. IVE RECEIVED ZERO SERVICES! I'm not paying them a dime. Read their horror stories on Reddit and don't consider them for services. read more

I am still fighting with the company to be reimbursed. I have not been issued a return of my money and have been called and asked why I had canceled my appointment. This place is a complete scam!!! read more

So far, So good. 1st treatment. Women staff were very nice. I'm just adding letters because it's asking for 85. Get back once i can leave an honest review. read more

As soon as I walked in, I was greeted with a warm and inviting smile from the lovely Dimple. She welcomed me in and offered me a variety of healthy beverages while I waited for the nurse administering my treatment to walk up front and get me. This was my first time receiving laser treatment and was quite nervous, as I didn't know what to expect. Dimple was quite empathetic to my emotions and assured me that I was in good hands. She advised that the cooling technology used at LaserAway in conjunction with the laser would reduce the needle-like sensations one might feel while going through the process. No lies told! I honestly felt NOTHING! During my session, I was actually chatting it up with the nurse. Before I knew it, my treatment was over. Just-like-that! I got dressed and walked out to the waiting area to schedule my next appointment. I had to let Dimple know that she was right and I didn't feel anything! She was a little busy, as more clients came in. Can I tell you..... not that I was eves dropping or anything... but I was blown away and impressed by Dimple's interactions with other clients. Her professionalism....her knowledge of the various treatments offered by LaserAway...which treatments work best for one's skin type. She even walked them through the process and what they should expect. She knows her stuff! I can't wait to go back! Thank you Dimple for making me feel at ease! Guys... be sure to ask for Dimple at the Flat Iron location!!! read more

This is the first place I've gone to that was actually painless for laser. The technology they have uses cold air and actually masks the feeling of the lasers so you don't even feel anything at all. I was so shocked. I'm so happy. Also, Vanessa was excellent! She made me feel very comfortable and made the process a breeze. Highly recommend. I will be back. read more

LaserAway - Medical Spas Near Me - Manhattan, New York

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Staff is friendly and does a great job, I've never been unhappy with a treatment. Highly recommend!

I have been coming to Laseraway for Xeomin/neuromodulators since 2020. It is always easy to get in touch with their team via phone and the staff is always friendly and approachable, the nurses are great, do an excellent job when injecting, and are very knowledgeable. read more

Pushy sales reps and inexperienced CoolSculpt workers. Do not use such services at this location.

One star for the aggressiveness of their advertising. I was recently looking around for prices on a treatment. I have NO idea how LaserAway got my email address or my cellphone number (I don't recall ever filling out a contact form) but they have been calling and emailing me on an almost daily basis. I've blocked their number but they keep trying from different ones. It's insane. If you don't want to be contacted endlessly by coldcallers and junk mail then don't even look at this company's website. read more

Truly terrible experience. I got eight laser hair removal sessions that did not work at all, not even the slightest results. Then spent months reaching out via email and phone to try to get in touch with someone about it and never once heard back. Bad service, bad customer service, and a waste of thousands of dollars. read more

I do not know which branch is shown on this Yelp site so my review might not be about the correct one i am speaking of. I am mentioning one in Brooklyn, not Manhattan. The women there are excessively pushy, rapacious, underhanded and makes going there feel more like a gambling casino than a "care-for-yourself" spa. Far too many females fluttering around a client, putting on flowery words to woo : "buy this package", "no this one is better, i would get this," Ughhh. Oh try another package and yet another package.! It definitely shows that the smiles and terms of endearment [??] are all fake in just hoping you'll say yes to the next $X,XXX K 'package.' A person is not even allowed to enjoy the treatment they came in for in the first place before tons of text messages are popping up on the phone of this and that invoice when you a person did not even request one "other package" deal. It's sick and disturbing. Although no worker was ever mean or rude at all, the constant broker-dealer bartering puts on a scrawly cringe. I wont go back... nope. It's not for me. That's not my plan: to BE FORCED to spend my hard working $$ according to their desire, and they act as it is mere "cents" being paid. A place that offers me the service I need and offer a few tips, yes, but the predatory acts are vile. read more

As someone whose skin reacted poorly to both shaving and waxing for my entire life, I was SO excited for the opportunity for 'permanent' hair removal. I purchased a Brazilian and there was a promo to include under arms for no extra charge. Hands down the worst money I have ever spent. I saw absolute zero results and I was told countless times - oh the next session you'll start seeing results. At the end of my plan I went for review and they offered me two additional treatments since the results were clearly not satisfactory. A couple months passed and I was traveling, the holidays, etc and I reached back out. Apparently it is common to see normal hair growth if you don't have 3-4 maintenance treatments a year? This would have been nice to know from the beginning and once my plan ran out. But pointless as I never had results to begin with! Seeing NO results in either area should not be okay for the amount I spent. Truly wish I could go back and not waste my time or money. read more

My nurse Allison was great, and the front desk staff are always friendly and knowledgeable.

By far the worst customer service I have ever had. Received a call from an unknown number and had trouble hearing on the phone, partially due to the fact that I am hard of hearing. As someone who works in luxury retail this customer service is disgusting. I will never consider any services with this company. read more

I've been coming to LaserAway for over a year and for the most part I've been satisfied with the service. The front desk staff is always very friendly. However, there have been instances of booking an appointment and then closer to the date, a different time being communicated. Another client almost had a meltdown when this happened to her and she was left waiting for over an hour. I think there must be something happening / broken in the backend for booking that was causing these discrepancies and hopefully that's been resolved. There also is sort of a revolving door of aestheticians and not all of them have the same level of skill or care so you're really rolling the dice when it comes to consistent results. At the end of the day, LaserAway is a large company expanding aggressively nationally and therefore have to put in place processes and staffing to ensure things like accurate scheduling and a consistent high quality level of service. However, they're still figuring that out. read more

Very efficient and painless laser hair removal. Compared to other spas/clinics, these are the best results I've ever seen. Botox is also amazing. My face does not look over frozen and most people can't tell that I've had Botox, even with all my wrinkles mysteriously disappearing. read more

Employees are so sweet and super helpful when it comes to bookings and purchasing packages.

Dont fall for nothing this company is telling you. They reply with a reviews of concerns. To trick people into thinking they're resolving the issue. In reality they're just making it look like they care, no one calls or try to help you with the situation. They just take your money and f$@ up your body read more

LaserAway - Proof - Medical Spas Near Me - Manhattan, New York

I am very satisfied with my treatment. Great team! Highly recommend, really friendly staff specially Florin, she's very professional, helpful and respectful. Thank you! read more

I've been coming to LaserAway since November 2023 and I never regretted it. Everyone has been so nice and accommodating to me. Tashi, Brittany and Allison who work the front desk are amazing. They are so friendly, knowledgeable and let you know what deals they have. All the nurses are nice but Makayla is my favorite. I always go to her. She has a great personality and makes you feel so comfortable. read more

This was my first time getting my sessions done at this location and I am so freaking happy I did because Allison and Tashii were literally the most loving kind and enthusiastic people I've ever encountered. They really made my day and making me feel comfortable can't wait for my next session! read more

Great service and treatments, highly recommend. They always run specials and promotions. read more