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    LaserAway

    3.7 (293 reviews)
    Closed • 10:00 am - 6:00 pm
    Updated 1 month ago

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    Response time

    10 minutes

    Response rate

    100%

    Services - LaserAway

    Acne treatment

    Anti-aging

    Pore cleansing

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    Both of my receipts, am I crazy?

    I've never been unhappy with a treatment although when I had a question about my package (which is wrong) Brian from corporate was extremely rude. All because I haven't been in maybe 1.5 years (but still had my package) and asked for clarification. He threw shade comments about how "old" the packages were and gaslighting me that the packages are the same when clearly they're not. He also told me "how can you remember the first one it was so long ago, I don't think you remember ". I am blown away. I bought one package and loved it so I bought the SAME package again. The attitude and shade I got made me incredibly frustrated. Although it's not anyone business, I explained for 1.5 years my mother's been in and out of being unresponsive with medical issues as to why I haven't been. I also explained I felt this call was so incredibly rude when all I asked was for a break down of the receipt which is clearly different. Needless to say keep track of everything yourself because Brian ISN'T NICE. This is also a pure example of you don't know when anybody is going through. I also don't laser my face in the summer so I was able to conserve more of my packages. I have never had such an encounter. I'm truly blown away, do better Brian.

    MM W.

    Here for my second treatment, it was quick. I am Pretty satisfied with my experience here so far.

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    2 months ago

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    1 month ago

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    2 months ago

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    2 months ago

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    9 months ago

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    7 months ago

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    8 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

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    1 year ago

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    1 year ago

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    1 year ago

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    2 years ago

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    4 years ago

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    8 years ago

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    3 years ago

    Staff is friendly and does a great job, I've never been unhappy with a treatment. Highly recommend!

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    3 years ago

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    2 years ago

    Pushy sales reps and inexperienced CoolSculpt workers. Do not use such services at this location.

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    3 years ago

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    2 years ago

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    1 year ago

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    4 years ago

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    3 years ago

    My nurse Allison was great, and the front desk staff are always friendly and knowledgeable.

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    4 years ago

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    3 years ago

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    4 years ago

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    3 years ago

    Employees are so sweet and super helpful when it comes to bookings and purchasing packages.

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    3 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    Page 1 of 8

    LaserAway Reviews in Other Languages

    Ask the Community - LaserAway

    Did anyone get the laser for acne scars and pigmentation?

    Hi! We saw your question about treating acne scars. We have a couple of energy-based treatments specifically designed to improve the appearance of acne scars, including Clear + Brilliant and RF Microneedling. To learn more and schedule a… 

    Do they have Lipo Laser?

    No, we do not offer laser lipo. However, we do offer CoolSculpting treatments to help you target and reduce stubborn fat areas. For more information and to book a consultation, please visit our website!

    How is their laser tattoo removal?

    We remove tattoos easily and comfortably, thanks to our advanced technology. :)

    What is the pricing for hair removal?

    If tLaseraway does not have the courage to publish their prices then their a scam operation.

    How are the prices?

    LaserAway offers frequent Groupon deals that are very reasonable

    I have a question for Yuvita H, what exactly you are unsatisfied with? I want to get Clear & Brilliant too form Laser Away

    Hello: It was nothing like I was told. It didn't do my face any good expect I wasted my money, time and unnecessary pain. Most of all, during the treatments, I notice a BIG… 

    View All 12 Questions

    Review Highlights - LaserAway

    “Laser Away also offered a great financing option with no interest, so I could make treatment fit my budget.”

    Mentioned in 18 reviews

    Read more highlights

    Erase Spa

    Erase Spa

    4.6(350 reviews)
    0.7 mi•Chelsea, Midtown West
    •$$
    Available by appointment
    Certified professionals

    Today I went to Erase Spa for my laser hair removal appointment, and I was genuinely excited to…read morebegin my session. Unfortunately, my experience was very disappointing. Your website clearly states the estimated length of each laser treatment (for example, full legs - 20 minutes, stomach line - 15 minutes), so I had certain expectations regarding the quality and thoroughness of the service. I arrived early for my appointment and was the only client in the waiting room. After waiting about five minutes, the technician brought me in on time. From the start, there was very little communication. She only asked the standard questions about retinol use, antibiotics, and similar medical information, but she never explained the treatment process or what to expect during the session. What concerned me most was the treatment itself. The technician did not mark or properly assess the treatment areas, and it felt like she was simply guessing rather than being precise. She didn't pause to check that every area had been treated evenly. When I asked her to lower the air pressure because I was uncomfortable, my request was ignored. This location is not the same since the previous technicians left. The level of professionalism and attention to detail has noticeably declined. There was no welcoming atmosphere, no effort to make me feel comfortable, and no sense of structure. What was especially frustrating is that there wasn't a single other client waiting, yet the technician still rushed through my appointment. The session was completed much faster than expected, and I honestly do not believe all of the treatment areas were covered properly. Laser hair removal should be performed carefully and methodically. The technician should be checking that every section is treated evenly rather than rushing through the appointment. As a paying customer, I expect a thorough treatment that matches the standards your company advertises. I left feeling like my appointment was rushed and that I did not receive the quality of care I paid for. I hope this feedback is taken seriously so future clients receive the level of service they deserve

    Erase Spa is my go-to for laser hair removal! If you live in…read moreNYC or the surrounding tri-state area, it's a short walk from Penn Station. Personally, I coordinate my appointments so I can go before or after work and just hop on the train. All of the techs are super nice and do a great job. Today, Elizabeth was my technician - she was so thorough and professional.

    Photos
    Erase Spa
    Erase Spa
    Erase Spa

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    Step Up Skin Laser - We are proud to use Inova lasers equipments.

    Step Up Skin Laser

    4.2(392 reviews)
    1.0 mi•Midtown East
    •$$

    Highly recommend for Endospheres!!! I was lucky to get Heliza, she performed the treatment with…read moreprecision and perfection! Did not miss and inch. Very talented in manual lymphatic as well. Super professional and informative. She is amazing! The spa was beautiful, clean and staff was helpful and nice. Will 100 percent be back. Also very reasonable prices.

    I bought a groupon for Step Up, and after giving them 5-6 chances to do right, I finally had enough…read moreand stopped in the middle of treatment. They suck and they're scammers. -I asked the first laser technician what settings she was using. She refused to give them to me. The manager would later say this is against their policy and she should have told me. -The second laser technician was really lovely, but I kept having hairs return repeatedly, and since it was in its growing phase each time I did a session, I imagine the laser had to have gotten it at least one of the three times successfully. No. It came coming back. I kept asking if she's doing this area that's part of my treatment area, and she didn't really understand. I also made note of the settings she was using, which made no sense for laser settings, and the machine used. I took a photo and asked in online communities: it's a cellulite machine. The front desk, which texts you, is hopeless when it comes to communication. They sidestep answering questions or just don't get what you're saying. When it finally reached the manager, she said they used Alma and Soprano lasers. I told her I looked at the setting screen for these models, and none of them looked like the machine and the screen she was using, describing what I saw in great detail, and that the settings she used, beauticians online told me, are not the right settings for laser. She continued to insist they only used Alma and Soprano lasers on me. The final straw for me was when I left my house 20 minutes early for my appt, and still ended up arriving at Grand Central at 6:20pm because of severe delays. I asked if they can see me a few minutes late because of unforeseen train issues, and they said they can't because they close at 6:30pm. I asked them to just stay behind, I would run from the station and arrive just before 6:30pm. They refused and again, like previous times, refused to name themselves, then claimed I never asked lol. And then this person had the nerve to condescend that she's happy to make another appt and that I should take care to be on time next time. Yup, you lost my business forever. The reason they're secretive on settings and machines used by the way, is because they're losing low settings so you'll need more sessions after your groupon sessions are done. That's their business model. I'm not the first person to say this either.

    Photos
    Step Up Skin Laser - Waiting Area.

    Waiting Area.

    Step Up Skin Laser - Hydrafacial

    Hydrafacial

    Step Up Skin Laser - Enjoy a relaxing Facial with our speciast.

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    Enjoy a relaxing Facial with our speciast.

    DISAPPEARING inc - We removed the calf tattoo on the left and are now removing another tattoo for this client.

    DISAPPEARING inc

    4.6(14 reviews)
    0.6 mi•Chelsea, Midtown West

    I visited Disappearing Ink back in March for a consultation. The vibe was... Ok, I'ma be honest and…read moretell ya how I really feel... I wouldn't be surprised if the two people I'd met with were... (I feel my inner Libran diplomat wanting to sugar coat and simply say...) not comfortable around Black people. Have y'all read Carolyn F's review? I got the same vibe as that sister. So, the girl didn't feel comfortable in a room alone with me during the consultation, so a male co-worker joined and watched me like a hawk. I'd had an earlier consultation at Removary and they'd mentioned the difficulty removing colored ink from melanated skin (if it comes out at all). I asked about that while at DI. They concurred. They brought out a book with examples of their work. All colors of ink can be removed from pale skin. With melanated skin, the laser may not be able to distinguish between the ink and the melanin and remove all the color leaving you with pale patches. That said, I asked if they could show. Me. Results. On. People. Who. Look. Like. MEEEEEEEEEE. Like, lemme see the results on Black folks, mang! All I'm seeing in this book are non-melanated folks who've had their tats completely removed. This is a waste of time...unless they think I might refer any non-melanated folks I know who want to have a tat removed to them (I'm not). At one point, male co-worker says to me, "but YOU're not going to get those results...", dripping with condescension. To which I replied, "and that's why I'm waiting to see someone in that book who looks like ME." As gal showed me their price chart, I asked if I could take pix. Their price charts are laminated. One of the photos that I'd taken had glare from the light above. When I mentioned it, male co-worker looks up as if to say, "glare from what?" The glare is visible in my pics. They ask for credit card info before you can make your consultation appointment so they can charge you if you cancel within 24 hours (Removary didn't do that, but...) Several places do that. I get it. While I was there, they asked to see my I.D. That was naggin' at me, so I later asked what that was about, I got two different answers. One, "it's for insurance purposes. We need to make sure the person who did their paperwork is the same as the one being treated!" (Yes, you must fill out paperwork for a consultation) I replied that I was only there for a consultation and at no point, did I ask to be treated during. Ugh. Then I got answer #2, "it's just standard protocol to ask during the consultation because some do choose to be treated during!" Again, at no point did I ask to be treated. Anywho, when the consultation was over, the guy was all friendly. He was happy to see my black a$$ leave, lol. I was happy to leave and matched his enthusiasm. So, here on the marvelous Yelp, you have two Black folks, Carolyn F and myself, lettin' fam know that you're gonna get some juicy negative vibes if you go to Disappearing Ink. So, don't. I highly and high-key don't recommend. The vibe at Removary was much more welcoming, inviting, amiable, down to earth (don't let the fancy Park Ave address fool or deter you)... Removary was just all-around cooler.

    I can not believe how easy it was to start my eyebrow tattoo removal process…read more Storytime: I made a mistake and got my eyebrows tattooed almost 10 years ago. I was promised that they would completely fade within 2 years. They never faded and in fact they started to turn a blue ish grey color. To have this corrected, I had my eyebrows microbladed twice in hopes to cover up the mess that was previously done by the first tattoo. I got fed up and started researching different procedures such as the Lift method (saline microblading) and was told that I wouldn't qualify since the tattoo was so old. That person pointed me in the direction of Pico sure laser. I began searching online and found Disappearing Inc. Solution: I booked an appointment online and met with Darcy. She is very meticulous and knowledgeable-she takes her time to go over the entire process in details. Darcy is very welcoming and answered all my questions. The entire time she made sure I was comfortable and informed. The whole process was completed in a matter of minutes. Darcy took time and explained to me the after care procedure as well. My only regret is not coming here sooner. I already booked my second appointment and look forward to working with Darcy again.

    Photos
    DISAPPEARING inc - Placement is everything. We removed this infinity heart from our client's wrist.

    Placement is everything. We removed this infinity heart from our client's wrist.

    DISAPPEARING inc - This client didn't want this tattoo showing every time they wore sandals.

    This client didn't want this tattoo showing every time they wore sandals.

    DISAPPEARING inc - When you want to remove a tattoo or lighten it for a cover up, come talk with Disappearing inc. We offer free consultations.

    See all

    When you want to remove a tattoo or lighten it for a cover up, come talk with Disappearing inc. We offer free consultations.

    LaserAway - medicalspa - Updated September 2026

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