We went to this business to return a rented budget truck. The man who works here was so helpful and kind. He moved the truck for us like a pro. He explains to us the procedures and the prices clearly in ways that we could understand. If we are ever looking to rent a moving truck again, we will rent it from this location. I highly recommend this business read more

TLDR - We were told optional liability insurance was required. Budget corporate confirmed it was optional, yet Aliciah McKee/ Annihilator Customs (dealer) continued insisting that we purchase it. When we questioned the contradiction, we were told to go with U-Haul or Penske instead. We booked a Budget truck online for an interstate move. A day after, my husband received an email clearly labeled liability insurance was OPTIONAL. Their words, not ours. It was a surprise to us when we received a follow up call from Aliciah McKee from Annihilator Customs, who told us that getting liability insurance was required to book with them. Something didn't seem right, so we called Budget Corporate to confirm their policies. At no point in time during the online reservation were we required to purchase insurance. Again, the term "optional" was consistently printed on Budget's website and the reservation confirmation. Budget customer service also confirmed that all we needed to do was sign that liability form and be on our way. They were also confused! When we called Aliciah back to ask for clarification, she told us that this was "a requirement from Budget, not the dealer." When we told her that Budget Corporate said otherwise, she got very short with us. She then started explaining that they've had issues with other renters causing damages and not wanting to be responsible for them. If Annihilator Customs chooses to offer optional coverage because they've had problems with other renters, that's understandable. But calling it "required", especially when their own email and Budget Corporate calling it "optional" was not acceptable to us. After pointing out all the inconsistencies, Aliciah then said, "maybe I'm not explaining this right", and then said that we can sign the liability form and they will "take it from there"....what? We were supposed to pick up our truck the next morning for the move, so we didn't care for the uncertainty. Based on other reviews, we couldn't risk not getting a truck on the morning of a big move. So when we asked for clarification, she said "you just won't get a new truck then. You'll get an old one".... Even more confusing! That option was there the whole time? Again, one contradiction after another, and she hit us with "well we don't have to rent a truck to you. You can rent with U-Haul, Penske, or someone else". So you know what?? We took her advice! My husband mainly handled this call and remained respectful. He even thanked her for the clarification before she hung up on us. We canceled that reservation immediately after the call. We called Penske, received a fair and transparent quote, and picked up the truck the next morning, with OPTIONAL insurance. Our experience with Aliciah McKee and Annihilator Customs was stressful to say the least. It also seems like others had similar experiences. So beware! Save yourself the hassle and go with another company. You'll probably pay more, but you'll have peace of mind! read more

I'm so glad I rented a truck here.  Chris was very friendly and helpful, checking us in and explaining the paperwork and insurance requirements.  He also knew all the specifics we wanted to know and came up with an estimated gas mileage to help us plan fuel stops.  I can't forget Robert. He was wonderful.  He moved our truck to the exit so it would be easy to leave. He also shared hints about driving the truck successfully. If I need to rent another truck, I will be returning here! read more

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My friend returned a budget truck to this location and we mistakenly left my keys in the truck (car key, apartment key, the works). We happened to realize this on a Sunday, when they were closed. We did have to wait a bit to pick up the keys, but the owner was communicative, transparent, and incredibly helpful in getting me my keys back. He coordinated multiple different employees to determine where the keys had been placed and then how I could pick them up. Couldn't say enough about his customer service skills - I am very appreciative. read more

We rented a Budget truck for our moving day. I had to make the appointment over the phone since their office is going through renovations, which was no problem. To make the appointment, I spoke to a guy and he was really nice. Then came the day to pickup the truck and it was extremely stressful. Since they didn't get my email on the appointment call, the girl at the front desk told me I needed to either buy their insurance ($60 just for one day) or call my auto insurance and fill out this form. I've rented so many rental trucks, budget included, over the years. I've never had to do this stupid form before. I bit the bullet and paid the $60 just to get it over with. First off, if you have my phone number, why not just call me and get my email to email me the form so I could have done this ahead of time, so I'm not stressed TF out calling my insurance while time is ticking with friends helping me move are waiting on this truck? Then comes the truck itself. It had mud sprayed all over it. It looked like the toilet bowl aftermath of eating Indian food. It was absolutely filthy inside and out. The check engine line was on, and was leaking fluid. We were told it was fine. Short on time and patience we took the truck. Then came time to refill the gas. We went to fill it up (or else be charged more $$) and the gas overflowed out of truck. Well, I guess it's full! I really wish I went to another Budget location. This was so much unnecessary extra stress on an already stressful day. read more

I'm not a fan of leaving bad reviews but this place simply wasted my time. I applied to rent a 12' box truck online and got the reservation for it. The next day a man calls a explains the whole renting and insurance process, he's very friendly and helpful over the phone. My credit card checks out and everything is good to go. The same day I drive a half an hour to their business and like 5 minutes before I arrive I get a call from them. A woman said, "Sorry, we don't have any trucks besides a 26-footer. I'm not sure how you were able to make the reservation" and that was the end of the call. They wasted like an hour of my time and gave me a 5 minute courtesy call. They may be good people for all I know but it's bad business. read more

This review is for the truck rental portion of the business only. If you go to their site, you'll see a "Moving Truck Rental" option. We were desperate to get a decently priced rental truck, so we could move my niece's campus stuff back home. Since this was one of the main move times for all Austin campuses, rental places were clowning hard and demanding double or more for trucks. (Ain't nobody got time for that!) We drove around and finally I whipped out my trusty Yelp app and found this place. We drove over and were greeted by a nice man (don't recall his name) who encouraged us to have a seat while he found out if he could let one of his trucks go one-way to Fort Worth for a reasonable price. A super nice man named Scott eventually came out of the office with a contract and let us know he had a truck for us. Not only did he give us a reasonable rate, but also let us use the 10% off Yelp check in for this place. How awesome is that?!!!! We weren't price gouged (like at other spots) and we got to use a Yelp discount. That is 5 star service. read more

Annihilator Customs - Budget trucks and custom cars - Body Shops Near Me - Austin, Texas

Used their Cruise America RV rental service back in 2017 and I was satisfied with the customer service. Planned a ride to Austin from Los Angeles to watch MotoGP and decided to use them again. What a wonderful and painless experience. HIT (owner) made everything so smooth and easy. Even dropped off and picked up the RV for us which made it so much easier to keep all our bikes at the race track. Absolute pleasure to deal with. read more

Annihilator Customs - Body Shops Near Me - Austin, Texas

Two hours before I'm supposed to pickup my moving truck and trailer saying my truck isn't available when I made the reservation a month ago, with new solution or assistance to resolve. read more

I've taken my 2008 mustang gt here for quite a few things and have always had a great experience. The work is always done when they say it will be, and it's always quality. I've had a lot of custom suspension and lighting work done here, and am about to get paint work done in the near future. One thing that's also important is the price. Obviously if you're getting custom work done, you're not exactly buying a fart cannon from autozone, but you're not putting a down payment on a gtr either. They're always reasonable and itemize the cost of everything for you. read more

Annihilator Customs' Roy is so talented in what he does with paint! Not only is his Lexus IS300 rocking a nice wide body with the most brilliant eye catching green gold pearl paint that he did himself, he also worked on the paint work on my G35: not once, but twice. I have a fiberglass bumper that he had to first had it fitted and then freshly painted ivory pearl. I ran over a tire and he fixed it again. He'll find a way to help you out without trying to rip you a new one with prices. I'll always recommend him as the best body/paint work in town! The G35 always got a make over in the Linea Corse wheels with a deeper tiffany blue colored (looks like teal-ish) which I had him make sure the exact color I want. My car pops out like a sore thumb and that's what I wanted to do: to give the look my style with how I want it. Thanks, Roy! Can't wait to bring my other project cars to you! read more

I'm writing this review specifically for their truck rental side of the business (something most people probably don't know they do). Derek, the one who manages this specific location is always extremely helpful and works hard to make sure we are happy. He is easy to reach almost any time of day (and night!) and goes out of his way to make sure we get the trucks we need. My company always needs extra rental trucks and often last minute. Their pricing is good, they can deliver the trucks to us (super convenient), and they always make everything really easy. read more

After having a very poor experience at another establishment, I did a lot of google searches and made a lot of phone calls and was immediately impressed by the level of service at Annihilator Customs. When I spoke to the person who worked there (I am not sure who he was or what his job title was) I felt like he really listened to the issue I was having with my HID headlights, instead of cutting me off with "bring it in, we'll take a look" as I feel so many other places do. He asked me a lot of questions to really grasp an understanding, and he was very transparent about the issues that it could be (bulb, chip, etc) and how much they would each cost before I brought it in. When I dropped off my car I think the same man I had talked to over the phone did the paperwork. He was very friendly and again transparent about costs that could occur. The solve for my car ended up being a little more than anticipated, as it was both the bulb and the chip on one side that were bad. When he called to break the news, he gave me a few different options for how to solve it, ranging from a low-cost fix of replacing it with parts they had on hand, which would have mismatching light colors, to doing a complete fix by ordering a new kit and replacing the whole thing. I did not feel pressured at all to do the complete fix, but I felt that it was the best option given the age of my kit, so that is what we moved forward with. I had a great experience working with Annihilator Customs and I found their customer service and transparency to be unparalleled to other shops. read more

Roy is the best! He is so knowledgeable and respectful. He does not BS you on prices. Any time I have called for a price quote he always strives to give me the most accurate estimate possible. He always looks up the exact part and reads the instructions to gauge how much it will cost. Finding a good custom shop in Austin is not easy and I've always been so comfortable with calling Annihilator with questions, even if I'm not ready to get work done. I brought my '07 Mustang GT to Annihilator to have some side skirts installed. They did an amazing job. It took a half a day longer because the paint wasn't dry, but the work was fantastic. I'm about to take my car in to have lowering springs installed because of the awesome job they did on my boyfriends car. I love this place and wouldn't trust my car to any other custom shop. read more

Spoke with Toan on some things I plan on getting done Very polite and professional answered all my questions and event went above and beyond by recommending things I may find interest in. Truly felt like an important customer instead of just a dollar symbol like most other shops. Will be sticking with you guys as long as you keep that man around! Thank you! read more

This place does amazing work. I have been taking my cars to them for 7+ years. Hit and Roy are very knowledgeable and friendly, they are willing to go that extra mile for their customers unlike many body shops. I would recommend Annihilator Customs to anyone looking for insurance claim work, custom paint and body, LEDs, HIDs, paint restoration, etc! read more

Had a great experience with these guys. Very professional and understands customization inside out. Squeezed me into a busy Saturday schedule. Solid pricing. read more

not so recently I had an urgent issue with my car's headlights not working properly due to a faulty wiring issue. Instead of taking it to my normal mechanic I did some research and felt that annihilator customs seemed to specialize in after market gauges and products of a wide variety. my car has an after market gauge set and the speedometer was never hooked up so I thought I could have them fix my headlights and get the speedo working. They made no promises when I dropped it off so I can't fault them for that. I finally got my car back after leaving it there for a whole month. They were able to get the headlights working but said that the speedo was not compatible with my cars engine and transmission (which I knew was not true). the cost was $400 just to fix the lights and again it took a month! On top of this I found a pizza hut receipt in my car perfectly flat from a location over 7 miles away so it can't be chalked up to testing anything. The manager assured me that it was never taken and the receipt must have fallen out of his employees pocket. again I point to the fact that it was a perfectly flat (not folded or crumpled) receipt. Since my speedometer and odometer weren't working I have no way of checking the mileage to verify anything. my word against there's but it made me begin to see why they were taking their time getting my car back to me. This was a while back and what made me actually sit down and write this review was the fact that my regular mechanic got my car back to me with 100% new wiring for every single gauge and a working speedometer, all for $500. It's been almost a year and it still makes me so angry when I think about it. Absolutely stay away from these crooks!! read more

Roy was very flexible when scheduling a visit! He solve my problem in a timely manner and at a very competitive price!

I was very pleased with the whole experience from the beginning to the end. I would recommend these guys to anyone (ask for Roy).

We rented a moving truck and trailer from Derrick at the Hutto Tx location and he was so helpful and he rented us a very nice 2014 truck and car trailer for our move back to wisconsin. From the minute we walked in he was so nice and helpful and knew what he was doing. Great experience! read more

I rented one of the budget moving trucks and had a great experience with them. They were very helpful and polite.

Just called to get a quote on some headlight bulbs, and the guy that answered didn't seem to eager to help me. I was told they can't help me with my car because they mostly work on trucks. I'll take my money elsewhere. read more

Best place around. The mechanic Hit is very kind and patient. He fixed my car pretty quick and even cleaned it a bit as well. I would definitely recommend them to a friend. Wonderful service! read more

These guys are amazing. Brought in my porsche and they did an incredible job. I strongly recommend. Roy and his crew are truly the best in austin read more

These guys were amazing. We rented a rental truck from them and they really went above and beyond to get us what we needed at the last minute! read more

hate it they seem to know what there doing when you ask them about the led lights installations when you fist come in but once they complete the job is so bad you have to take your car to an electric mechanic afterwards be careful when you consider to go to this shop i would keep my options open next time i learn my lesson not to trust everything they tell you. read more

Where do I begin.... It's been over a year and every time I pass their shop on I35 it still ticks me off about what they did to my car and how they treated me! I took my car in to have the front fenders rolled. The manager/owner assured me that they have done this process many times and it would be no problem to perform this process. (He's a good talker...but that's about it.) When I went to pick up my car there was paint chipping off the edge where they rolled the fender, both fenders were wavy, and the plastic liner was hanging down. (He told me it wouldn't be.) It was unacceptable work! The manager tried to play it off like the waves in the fenders were all ready there and they could just spray some touch up paint with no blending of paint. No way i said! I'm not letting you touch my car again even if it was for free. I could go on and on with the excuses that he gave me. Long story short, I got a couple estimates from local body shops and it averaged out to be over $1,000 worth of damage!! With weeks of haggling he agreed to pay a portion of the repair costs. read more