It makes me sad to write this review because I had no issues with Homeshield until a few months…read moreago. I have been a customer of Homeshield for years and have had various services - wood rot treatment, monthly pest and rodent service, rodent exclusion treatment. My parents also have Homeshield service their home because of my referral. I want to make it clear that the technicians who service my house continue to be great. My usual technician is Julio and he's always super friendly, on time, and does a great job. My issues in the last few months pertain only to the call center and billing. In April I was charged for my monthly service even though no technician came out to service my house. I called Homeshield to let them know and they indicated I would not be charged for June. When June came, I was still charged for June so I had to call back to ask once again for money back. The call center indicated that I called too late before they processed the payment so the charge would fall off my July billing. At the beginning of July I called Homeshield to schedule my monthly treatment because I was going to be out of town. I informed the call center that I was going to be out of town and that was the reason for me scheduling my monthly service. The call center was able to get my monthly pest service schedule before I left, the call center did not indicate that I had a separate rodent treatment schedule for July 24. I left the country and while on my trip I got a text that my house would be serviced on July 24. I was pretty confused because I thought I had my house serviced and I even told the call center I would be out of town. Due to the 9 hour time difference I had to tell my brother to call Homeshield to cancel the appointment. On July 22, my brother informed me that he canceled my appointment and notified Homeshield that I would call to reschedule. On July 24, I got a text from the technician that he was about 30 minutes from my house to perform the service. I had to respond via text that I had cancelled my appointment and apologize that the call center did not inform him that I had cancelled. I am not too sure what is causing the breakdown in communication but I honestly feel terrible for these technicians not being informed of things. It also doesn't sit right with me that I have to apologize to the technician not for anything I did, but for the breakdown in communication caused directly by the call center. I also am not sure what is happening with the scheduling since before the no show incident in April I had technicians service my house every single month without issue. Update: Bryana from Homeshield called me on August 5 to learn more about the breakdown in billing, communication, and scheduling. She was really friendly, professional, and apologetic. I felt like she was not calling simply for me to fix my review but actually listened and wanted to make sure that as a customer I felt that things were remedied. She thoroughly explained my services and what Homeshield was going to do to help make everything right. She also informed me that she was going to reach out to my dad to make sure his experience as a customer was great. Overall, I am really happy with how Homeshield handled remedying the situation to ensure that I continued to receive better services in regards to billing and scheduling.

Just found out today that I have been continuing to be charged for services that are not rendered…read more We're in the middle of a huge landscape upgrade and didn't need any service for past couple of months. I had mentioned to Darla to skip service because of this, and will resume when ready. But just noticed that I have been continued to be auto charged ($87 each time) good thing I looked as I was getting ripped off. Very surprised of this as I'd mentioned this for multiple months to get ahead of this situation and give HomeShield as much communication as possible. It is crappy feeling to have my money taken like that I called in and spoke with Luca and he was helpful in telling me that I'll get credited back for 2 months, and will have CC on hold so not charged. That made me feel good. He said I'd get confirmation email in a few minutes but it's been nearly 2 hours and no email and my CC still showing no credit/refund. They are happy to auto charge me, but cannot accommodate their current customers with the ability to pause service, causing additional headache for me I'll see if there is anything worth updating if/when it happens. otherwise will go straight to credit card company and dispute charges...I don't have time to keep going back to HomeShield to check if they did their work right Still considering if I will continue with HomeShield once I need service again; but I figure I'll have better choice when that time comes UPDATE: after reading other review of not being able to cancel service, I called right back and spoke with Patricia. I asked to cancel service, but she could not do so and had to transfer me to other department and ask me to hold for "2 minutes". After 2 minutes, she came back on saying no one could talk to me to cancel. Seriously?? I asked if I can get her my verbal authorization to relay my cancel message to someone. No can do, so I have to wait for someone to call me back so I can say "CANCEL" really frustrated now...

They are spot on as far as any added requests. I had ants that I have never had before they came…read moreright out , no more ants. Then we had a beetles and now we do not . Customer service is 100%

I just love these guys! I had another great service today by Cambryn. He is really friendly and…read morerespectful. He sent me a text message to let me know he was coming, which was helpful and kind. He let me know what work was performed and he took extra care getting rid of the spider webs. The service is always very consistent in excellence!

I hired The Pest Experts after using the Projects feature on Yelp for the first time. I wanted to…read moresupport a smaller company since there are so many out there. The initial setup fee was pricier than the bigger companies, but I did ask them if they could match or beat it. They didn't do either, but they did lower it a bit, which I appreciated. They did express concern that I would cancel my quarterly contract after the setup, which I didn't. Carlos is the technician who comes out to our place, and I am so thankful he is bilingual so he can communicate with my parents. He is always very helpful and explains everything he is doing, and what we can do in case other pests come up (since we initially reached out just for ants). We have now been with The Pest Experts for about a year, and I can't recommend them enough!

Only used them for a consultation but feel compelled to write a review because of their top notch…read moreresponsiveness and honesty. They were able to schedule someone right away and Carlos was very thorough and thoughtful with not upselling us. We had found rat droppings in our attic but haven't heard or seen any rats, and he confirmed that the droppings were old and while we can do a few preventative measures, there isn't much of a problem. Will absolutely be using this company again for any pest related needs!!

Always appreciate their responsiveness and professionally when summer bugs crop up - really…read moreappreciate mark helping keep the house bug

Thanks for the update Erik! I appreciate the thorough service and explanation of the treatment…read moreprocess. We'll keep an eye on ants/insects over the next week and look forward to hearing from you for the follow-up. Have a great week ahead.

Excellent experience with Nixtermite from start to finish. They scheduled the inspection and…read morefumigation promptly and were incredibly communicative throughout the entire process--even responding to questions during off hours. Everyone I interacted with was fantastic. From Chris, who came out to the property, to every person I spoke with over the phone or through text, the team was professional, helpful, and extremely responsive. At one point they even went back out to the property to personally educate my tenants on what to expect and what they needed to do to prepare, which I really appreciated. When I had concerns about a subcontractor involved in the process, they addressed everything immediately and made sure my concerns were handled. They were also the only fumigation company I spoke with that offered a theft-deterrent option while the property was tented, which gave me peace of mind. On top of that, they gave me the best price right out of the gate. Great company to work with--I would absolutely recommend Nixtermite.

Scheduling for both the on-site termite inspection and fumigation was very simple. Great…read morecommunication with Chris at all times. The fumigation team was very thorough in ensuring no at-risk food was left in the house or was double-bagged. Highly recommend.

Bobby with Eliminite Termite Services was extremely friendly and professional. He took the time to…read moreprovide all the information I needed and made sure I felt comfortable with the process. He worked efficiently, cleaned up thoroughly afterward, and really gave me peace of mind. All at a fair price. Highly recommend!

I recently had to get a termite inspection and treatment as part of my home purchase process, as…read morerequired by the agreement. The first company that came out quoted me for woodwork and tenting. I was uneasy from the start, as I wasn't comfortable with their high-pressure approach, and the owner was rude and sent unprofessional texts. Despite my reservations, I had to proceed with the inspection. Thankfully, I hired Eliminite Termite Services. From the start, Gary, was outstanding - professional, attentive, and really listened to my concerns. He arranged the termite service promptly. Then, Hiram Ruiz came out and performed the treatment. He was equally professional - he inspected the house thoroughly, explained everything, and confirmed there were no termites in the attic. The only termites were on the patio, which is being torn down, but he treated that area as well. Plus, I paid less than the initial quote and did not have to have my house tented. I am so happy with Eliminite Termite Services - if you need termite services, they're the ones to trust!. Jason

Jeremy and Laiku did an awesome job and took the extra step in avoiding my hummingbird nests…read moresnuggled in my backyard canopy. Kim J.

Garbage. 1st and only service, terrible. They blamed new web options as to why they didn't apply…read morethe CORRECT service. Didn't clean webs as claimed. Then caught attitude when I was unhappy with the service. For the finale.. told me to fuck off and hung up.​

We've been with Green Flash since the beginning, but the last 2-3 years something has definitely…read morechanged. We used to have the same tech service our home who was very thorough, effective and had pride in his work. Now we have random techs show up who aren't even knocking down the visible webs. We had a web on the corner of our front door and they left it there. If they don't bother with the most obvious cobwebs, they aren't effectively spraying or managing our property. They've had to return to repeat spray numerous times. They sent a manager out in Nov who did a really thorough job and said he would pass on his notes to the next tech who comes out, but it doesn't seem like that happened.

I am not happy with this business at all. The price is too much for just thinking you're going to…read morespray the exterior of a condo and that is it. I've only had one employee that came and did a thorough job. All others skip the services needed inside the home which is the main reason for getting pest control services. The last time they came, they sprayed the outside of the home only. Of course I was upset. When I told them about it, they said they would only charge me half of the fee. Well, I am being charged full price for half the service. Not acceptable.