Absolutely horrible. They sold me a used dinghy with the wrong title. After 9 months of hell, I was able to find the original owner and get the title in my name. I also purchased a new Tohatsu outboard that had a terrible vibration. It took months and countless trips to the shop in order to get them to replace the motor. read more

Like many, I had challenges attempting to purchase a Highfield inflatable with all of the supply chain issues. I am a Lake Erie boater and my local dealer last winter was sold out for the foreseeable future. As a last chance effort I started calling dealers within 10 hours of Ohio. I had a number of choices but I had a good feeling with the staff at Annapolis Inflatable and ordered a SP330. I cannot say enough about the exceptional experience I had with this purchase. The price was fair, the boat came in when they suggested it would, and the service during pickup was outstanding. Thank you Dan, Barb and Jessie! read more

Cannot reach the service department and they don't return voicemail. Not happy with a recent repair, but unable to reconcile. Won't use them again. read more

Good products. Great location. New aluminum bottom inflatables are a step ahead. I will be buying a new boat soon.

I don't even know where to begin.. I would give zero stars if I could. We brought our Avon 320 delux Last year summer 2017 and we gave them over a month to assess the deflating problem. They told us they would get back to us..then when we had to call them back due to No response they said they had the coast guard in and didn't know when they would get to look at it. We didn't have our dinghy for 2 + months. This year we experienced the same deflating issues and brought it back to them June 26 emphasizing to the sales guy who was covering at their service location our lengthy wait time in 2017 . He stated he was at the service local 'to keep these guys in line' meanwhile in the background myself and my husband hear 2 guys yelling explicate right F this and F that - the sales guy apologized and assured us we would not be waiting longer than 2 weeks. We called in July ..at least twice. When we finally got through ( yep you guessed it, had to call the sales rep..) .he PROMISED we would get a call back that week. We called back beginning of August and they said : we have 'the fire department in now'. These guys are terrible at customer service. I know they are lying. I don't know where to go from here. It is Now August 30. I called the sales dept this morning spoke w Dave who said someone would get back to us right away. I just called back and He said ' oh I thought someone had already got back to you'. Don't buy anything here. Sales or service.!!!! read more

I passed over an outboard, working, for service on August 2 saying I wanted it returned around the end of October. End of October came and went, called on November 7. Where's the outboard?? Errr!! we haven't done anything. OK I want it by the weekend. Agreed. Thursday the engineer calls with a 'cock and bull' tale of ordering some part in August but it didn't fit, then ordering again and the second part was the same. I need to order from Bahamas. OK says I but I need the motor back over the weekend so if you order a new part then you need to get it overnight. Monday comes, the weekend is history. I call the office errr I don't know anything engineer calls me part will be available in 10 days time. Not good enough says I you agreed to return it and you didn't. OK says return it NOW just return it TODAY, Monday. Now Monday evening no outboard, no returned calls despite leaving 4 messages. DO NOT USE AVOID UNLESS YOU CALL EVERY DAY FOR A SIX MONTH TO GET YOUR MOTOR BACK read more

This review is for the service location on Edgewood Rd only, I had no dealings with the sales location on Second avenue. Had a very bad experience. I had a damaged inflatable which I took to them. They never provided an estimate of any kind for any proposed work, although they charged me a $90 "inspection" charge. I always had to contact them, they were not proactive at all in letting me know anything. After almost a year, I took the inflatable back and found that all they'd done was pull the inside inflation bag out and leave the boat lying around outside. Ultimately I had to take the boat to a dumpster. There was no refund of any part of the $90. In all this they were smug, rude and condescending. I will never have anything to do with inflatables or especially this company again. read more

I have sent 2 emails and left 3 voice mails with no replies. Thus far I would rate their service as zero. All I want to know is if they can repair an inflatable kayak. However, I guess my business isn't even worth a phone call to them. read more

Terrible service. Management unresponsive to complaints about the service manager. Took a new, never used AB inflatable in for service. I was berated as a "negligent owner." When I picked up the boat I was insulted again. Numerous emails were never answered by the sales team. AB Boats responded to my email and offered help. Buy your boat elsewhere and definitely avoid the service department. read more

David sold me a Tohatsu MFS20EL motor at the Annapolis Boat show. In less than 8 months the engine "seized"-had zero compression and a Tohatsu rep in St. Thomas would not warranty the engine repair. So, I emailed David and explained the situation. Did not hear anything. Emailed him again to see if he got my email and he finally said "Oh yeah" and will get back with me. Five weeks later, I emailed David again re: the status. He stated that Tohatsu is "aware of the problem" and is awaiting a response. So, based on David's lack of enthusiasm, professionalism and basic reliability, I knew that would be one long wait- I called Tohatsu directly. Prior to that, I had even contacted Atlantic Cruising Yachts (the After Sales Service Director) who is next door to these people and conduct substantial business with them. They were unable to make any headway with Annapolis Inflatables as well. So, after explaining everything to TJ (the first person I spoke with at Tohatsu), he said the would get back with me once he spoke with the Tohatsu rep in St. Thomas. With a month, TJ made the arrangements and had the motor rebuilt (under warranty) while keeping me posted every step of the way. Love that guy! David, however, is worthless-terrible service. Would not even buy a dinghy anchor from him. If I could give a negative star-I would! DO NOT BUY FROM THESE PEOPLE-YOU HAVE BEEN WARNED! read more

Service is not the greatest and workmanship is good. Never be in a hurry and expect chaos.

I purchased an AB inflatable that was "in stock" at the sailboat show with additional registration and light kit. I was told they would call for pick up, after 10 days with no call I called and was told I could pick it up on Saturday, 14 days after purchase. On Friday before my scheduled delivery I received a call and was told by the salesmen that they did not in fact have the boat I purchased in stock but they had a very similar and only slightly more expensive boat in stock. I needed a minute to look at the new boat that was offered and see if it fit my needs, he offered to check on possible deliveries of the boat I originally purchased and call me back. I never heard back and after multiple attempts to contact anyone at the shop was finally able to reach another salesman and pass on the message that I wanted the alternate boat which was offered just a few hours prior. The next morning I called and said I was on my way to pick up the second boat and was told they needed to check to be sure this boat was in stock and they would call back before I drove the hour plus to Annapolis. They called back an hour later and informed me that the second boat was also out of stock. At this point I asked for the sale to be cancelled and I am still waiting for $3000 charged to my credit card on 18 October to be refunded. It only took a minute to take the money but apparently at least 3 days to get it back. Don't waste your time, these guys are clearly in over their head and lack any capability to run a serious customer based business. read more

David worked with us to make sure we were deciding on the correct inflatable for our needs. He ordered a 2017 CL310 Highfield and had it in when promised. Picked it up with accessories installed. Purchase went great and I definitely recommend these guys! Great pricing and service guys! read more

Had a bad experience, they never provided a written estimate for any of the work they billed me for although I asked twice to see an estimate. In the end they added tasks beyond what I asked for, including adding oar locks to my dingy, and painting the bottom among other items. The first written communication I got was the bill, about double of what I was expecting. The work seems good, but the management of the work orders was exceptionally poor. read more