If I could give this salon zero stars or negative stars, I would.
I'm writing this review with deep frustration and anger after what was honestly one of the most disappointing and deceptive salon experiences I've ever had.
Before coming in, I called the salon specifically to ask if they offered Japanese hair straightening. I was told yes, and based on that confirmation, I came in. When I arrived, I informed the staff that I was the one who had just called about Japanese hair straightening and was told to come in. They sat me down, evaluated my hair, and told me it would be $350. I explicitly confirmed--again--that this would be for Japanese hair straightening, and asked if it could be done that day. They said yes, so I agreed to the price and the service.
But halfway through the process, I noticed something wasn't right. They were clearly not doing Japanese straightening. When I asked what they were doing, I was told they were "sealing the keratin into my hair"--which is not part of the Japanese hair straightening process. I repeatedly asked if this was keratin treatment or Japanese straightening, and was only met with vague reassurances like, "Don't worry, we're doing what you asked."
At the end, I was visibly upset and told them this was not the service I asked for or agreed to. At that point, they handed me the phone to speak with the owner, who tried to convince me that Japanese hair straightening is "only done on Asian hair." Had I been told that upfront, I obviously never would have come in or agreed to the service.
She then claimed they used a "new version" of Japanese hair straightening, which apparently didn't require a neutralizer--something I know from experience is completely false. I didn't want to argue, I just wanted to leave.
But before I could finish paying, they handed me the phone again, and the owner completely changed her story. This time, she said I had never asked for Japanese straightening--only that I wanted my hair "straightened." She even claimed the salon would have preferred to upsell me the Japanese treatment if I had been clearer. That's outrageous, because not only did I clearly ask for Japanese hair straightening multiple times, but just a few moments earlier, she was trying to convince me that was what I received!
It's honestly insulting to be lied to and gaslit like that. I've never experienced anything like it--agreeing to a specific service, getting something completely different, and then having the owner twist the facts to blame me.
To top it off, she told me I'd love the keratin treatment and would want to come back. After this experience? Absolutely not. This salon has lost all credibility with me, and I strongly urge others to think twice before trusting what they say on the phone or in person. What I experienced was dishonest, manipulative, and unprofessional. read more