Absolute worst! I went here to redeem a gifted Groupon for a manicure, but didn't have time for the pedicure - little did I know I would be here for almost 2 hours. My experience was worse than getting a root canal with no sedatives. First, nobody spoke English well enough to communicate. Second, the manager tried to argue with me about the Groupon not being correct and demanded to see the receipt - and then STILL did not want to honor it after I showed her the email receipt. After they argued for over 15 minutes more about the barcode on the proof of purchase... they finally agreed, given that the business name was on it and clearly it stated "paid" AND the code they were looking for was there (just not where she was used to seeing it.) What a total waste of time. If everything else wasn't already booked for a week, I would've walked out the door right then. Next, the nail technician sanded my previous SNS nail polish but the initial sanding was so excessive- so much that i experienced pain on my nail beds. My nails are normally so strong that folks think that they are fake. By the time the technicians finally put down the sander to soak my nails in acetone, my nails were very flimsy and paper thin. I was very nervous they would break immediately .....and they did. Please see the pic I attached. This was not my first time at the rodeo with an SNS dip and the entire process was wrong. Clearly NOBODY knew what they were doing. To make things worse, some of the containers with the polish colors were mislabeled so when I picked a color, what they came back with was shades brighter. Yet they kept insisting it was the right color. I had to argue about that too, until ultimately I had to settle for a different color or I was never going to get out of there. What normally takes not even 45 minutes almost took 2 hours. As you can see by the pictures, they did not even do a good job with the finish. Look at all the edges. The finish is NOT uniform - spotty, streaks, and I'm going to have to get them redone at some point BUT I can't right now because my nails are too sensitive and thin from all the abuse. However, I did feel bad for the poor technician and still gave her a tip. Hopefully she will learn but I'm not a Guinea pig. My biggest disappointment was with their lack of accountability. Nobody ever said they were wrong or apologized at any point in time. I was the one that was wrong, of course - the customer. I'm going to ask Groupon for my money back and will NEVER go back again. EVER. Update- this was February 13....over a month later my nails still haven't recovered and because they sanded my nails to a point of pain, I cannot get my nails done and they break constantly. read more